I got a 64bit Vista Home Premium OEM version for my new system.

All I have had is problems. Using all certified vista compatiable hardware
I have had blue screen of death errors on installation and been unable to
complete an install. The furthest I have got is 19% expanded at the install
screen.

I have been changing parts (ram) to see if there was anything faulty.
However I upon trying to get a install done I recieved "Your product key
cannot be validated. Review your product key and make sure that you have
entered it correctly". When changing back to the previous hardware build
that I had got to the successful 19% 'expanded' phase of the installation I
get the same error when entering my key.



Is there anything I can do in order to fix my key, or to even get past the
blue screens of death?

Furthermore is there even a contact phone number for these issues? The
installation guide had no such information.

Thank you/

Upon searching through the site I found a phone number. Though it is outside
of hours. Eh will see.

"Bryce Stevens" wrote:

> I got a 64bit Vista Home Premium OEM version for my new system.
>
> All I have had is problems. Using all certified vista compatiable hardware
> I have had blue screen of death errors on installation and been unable to
> complete an install. The furthest I have got is 19% expanded at the install
> screen.
>
> I have been changing parts (ram) to see if there was anything faulty.
> However I upon trying to get a install done I recieved "Your product key
> cannot be validated. Review your product key and make sure that you have
> entered it correctly". When changing back to the previous hardware build
> that I had got to the successful 19% 'expanded' phase of the installation I
> get the same error when entering my key.
>
> Is there anything I can do in order to fix my key, or to even get past the
> blue screens of death?
>
> Furthermore is there even a contact phone number for these issues? The
> installation guide had no such information.
>
> Thank you/

So I tried to do an email support request.

However when it asks for a "product identification number" I do not know
what that is, and when I click on the link to explain what it is, it takes me
to a page that cannot be displayed.

Which number is this?

I wrote in every single one on my genuine sticker and none of those
worked...It has all the genuine packaging, stickers, hologram cd etc...

This is rather frustrating, I would have hoped the website would work.

"Bryce Stevens" wrote:

> I got a 64bit Vista Home Premium OEM version for my new system.
>
> All I have had is problems. Using all certified vista compatiable hardware
> I have had blue screen of death errors on installation and been unable to
> complete an install. The furthest I have got is 19% expanded at the install
> screen.
>
> I have been changing parts (ram) to see if there was anything faulty.
> However I upon trying to get a install done I recieved "Your product key
> cannot be validated. Review your product key and make sure that you have
> entered it correctly". When changing back to the previous hardware build
> that I had got to the successful 19% 'expanded' phase of the installation I
> get the same error when entering my key.
>
> Is there anything I can do in order to fix my key, or to even get past the
> blue screens of death?
>
> Furthermore is there even a contact phone number for these issues? The
> installation guide had no such information.
>
> Thank you/

Bryce Stevens wrote:
> I got a 64bit Vista Home Premium OEM version for my new system.
>
> All I have had is problems. Using all certified vista compatiable hardware
> I have had blue screen of death errors on installation and been unable to
> complete an install. The furthest I have got is 19% expanded at the install
> screen.
>
> I have been changing parts (ram) to see if there was anything faulty.
> However I upon trying to get a install done I recieved "Your product key
> cannot be validated. Review your product key and make sure that you have
> entered it correctly". When changing back to the previous hardware build
> that I had got to the successful 19% 'expanded' phase of the installation I
> get the same error when entering my key.
>
> Is there anything I can do in order to fix my key, or to even get past the
> blue screens of death?
>
> Furthermore is there even a contact phone number for these issues? The
> installation guide had no such information.
>


Because you have an OEM license, Microsoft cannot help you. You'll
need to contact the vendor (normally the computer manufacturer) who sold
you that OEM license.


--

Bruce Chambers

Help us help you:
http://dts-l.org/goodpost.htm
http://www.catb.org/~esr/faqs/smart-questions.html

They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. -Benjamin Franklin

Many people would rather die than think; in fact, most do. -Bertrand Russell

Bryce Stevens wrote:
> So I tried to do an email support request.
>
> However when it asks for a "product identification number" I do not know
> what that is, and when I click on the link to explain what it is, it takes me
> to a page that cannot be displayed.
>
> Which number is this?
>

The Product *ID* is created during the installation process and is
prominently displayed on the General Properties tab of the My Computer
icon. It is used to obtain/qualify for technical support (limited
though that may be) from Microsoft.


> I wrote in every single one on my genuine sticker and none of those
> worked...It has all the genuine packaging, stickers, hologram cd etc...
>

That is the Product *Key*, which is used to "prove" ownership of a
legitimate license and is required to perform the installation, and is
either stored on the CD packaging on a bright orange sticker that says
"Do not lose this number," or is on a label affixed to an OEM computer.


> This is rather frustrating, I would have hoped the website would work.
>

You haven't specified what web site you're refering to, but I presume
that you mean one of Microsoft's. Microsoft cannot assist you with
problems with an OEM license; you have to contact the vendor (e.g. the
computer manufacturer) who sold you the OEM license.


--

Bruce Chambers

Help us help you:
http://dts-l.org/goodpost.htm
http://www.catb.org/~esr/faqs/smart-questions.html

They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. -Benjamin Franklin

Many people would rather die than think; in fact, most do. -Bertrand Russell

Yes I meant microsofts website, eitherway the site page itself isn't working
properly...since that is a public help page.

Thanks for the info. Annoying the *ID* is generated after instalation, when
it is installation problems. The *KEY* has no use in those circumstances.
But then as you state how OEMs work it is all moot.

Just checked the hardware with another system I have, seems I got some dud
hardware. It'll work out.


"Bruce Chambers" wrote:

> Bryce Stevens wrote:
> > So I tried to do an email support request.
> >
> > However when it asks for a "product identification number" I do not know
> > what that is, and when I click on the link to explain what it is, it takes me
> > to a page that cannot be displayed.
> >
> > Which number is this?
> >
>
> The Product *ID* is created during the installation process and is
> prominently displayed on the General Properties tab of the My Computer
> icon. It is used to obtain/qualify for technical support (limited
> though that may be) from Microsoft.
>
>
> > I wrote in every single one on my genuine sticker and none of those
> > worked...It has all the genuine packaging, stickers, hologram cd etc...
> >
>
> That is the Product *Key*, which is used to "prove" ownership of a
> legitimate license and is required to perform the installation, and is
> either stored on the CD packaging on a bright orange sticker that says
> "Do not lose this number," or is on a label affixed to an OEM computer.
>
>
> > This is rather frustrating, I would have hoped the website would work.
> >
>
> You haven't specified what web site you're refering to, but I presume
> that you mean one of Microsoft's. Microsoft cannot assist you with
> problems with an OEM license; you have to contact the vendor (e.g. the
> computer manufacturer) who sold you the OEM license.
>
>
> --
>
> Bruce Chambers
>
> Help us help you:
> http://dts-l.org/goodpost.htm
> http://www.catb.org/~esr/faqs/smart-questions.html
>
> They that can give up essential liberty to obtain a little temporary
> safety deserve neither liberty nor safety. -Benjamin Franklin
>
> Many people would rather die than think; in fact, most do. -Bertrand Russell
>