Windows Vista came on the computer and is OEM.
What you are seeing is normal, Microsoft does not support OEM.
Contact the manufacturer for support.
This is one of the many reasons you paid less for your OEM than
You could post a new message in the appropriate newsgroup giving
details of the problem and someone will probably be able to help.
Jupiter Jones [MVP] http://www3.telus.net/dandemar http://www.dts-l.org
"Shaw" <Shaw@discussions.microsoft.com> wrote in message
>I bought my laptop with Vista Home Premium about a month ago. I
>tried to get
> help from Microsoft about a problem I have with Vista using the
> 'Contact a
> support professional by phone or e-mail' option, which is active for
> 90 days
> after product activation. I entered my product ID correctly, but I
> get the
> following message:
> 'The product ID number you entered is not valid or is not in the
> format. Please enter a valid product ID number and try again. Make
> sure the
> product ID number is of the form: 12345-XXX-7654321-98765.'
> How can that be?