Windows Vista Forums

Loss of Control Panel

  1. #1


    Cherry Guest

    Loss of Control Panel

    Hi
    We recently were hit by a virus which, once removed, we appears to have
    removed the control panel from three out of four user accounts. The only
    difference between the accounts was that one (the one that kept control
    panel) was password protected. Now it appears that all administration rights
    for the three users have been removed and the system will not let us restore.
    Any advise?

    Many thanks
    Cherry

      My System SpecsSystem Spec

  2. #2


    Disdamn Guest

    RE: Loss of Control Panel

    From one of the affected accounts, right-click on the start menu, choose
    Properties, then hit the Customize button. Scroll through the list of items
    showing in the start menu and make sure the Control Panel is set to Display
    as a link or menu, and not set to "Don't display this item"

    Also, from the remaining account with Admin rights: from the Computer
    Management Page (Right click My computer, choose Manage) check the Groups
    Folder under Local Users and Groups. You can quickly re-add local accounts to
    the Administrators group through here.

    I also advise you reset the passwords of the user accounts, and check to see
    if any new accounts have mysteriously showed up (under the Users folder in
    Local Users and Groups. Be advised this view will show you any system account
    that is hidden from regular view, and there will probably be one or two valid
    accounts that you'll want to be wary of disabling lest they affect your pc is
    some negative way. Right-click on any rogue accounts this virus may have
    created and choose properties. Disable the account. Later on, if you
    determine this account was not a valid system account for some application or
    service, you can delete it.

    "Cherry" wrote:

    > Hi
    > We recently were hit by a virus which, once removed, we appears to have
    > removed the control panel from three out of four user accounts. The only
    > difference between the accounts was that one (the one that kept control
    > panel) was password protected. Now it appears that all administration rights
    > for the three users have been removed and the system will not let us restore.
    > Any advise?
    >
    > Many thanks
    > Cherry

      My System SpecsSystem Spec

  3. #3


    Dave Guest

    RE: Loss of Control Panel

    Hi All,

    The Saga of missing Control Panel continues here...no luck with any
    solutions... Even the above hotfix.

    Just to recap...I have tried the liscencing fix but no joy, as well as
    attempting to use system restore on Compaq Presario SR2150NX new computer (4
    months old). I cant believe they sold it with only 512 Mb shared! System
    restore come up with error that it can not complete restore for an
    unspecified reason. I am doing this remoteley by phone and IM, have tried
    remote assistance but it immeadiately says that remote user cancelled
    connection when she did not. Did apply a MS fix for remote assist which got
    me to that point. Upgraded to 2Gb memory Installed hoping that will help
    problem, No Luck, Video Card has not been installed yet to see if that cures
    prob but dont think that will cure problem with this machine.



    Also have run AVG AV and AVG AS and AVG ANtiRookit and HOUSECALL6.6 from
    Trend Micro 22 grayware found 1 Malware - Hotbar Toolbar which were all
    removed.



    Of note the control panel is visible in safe mode but due to limited
    functionality in safe mode not much can be done there, or can there be more
    than I know about?



    This is Vista Home Basic

    Hardware
    Base processor Celeron 356 (C) 3.33 GHz
    533 MHz front side bus Socket 775 Chipset
    ATI Radeon Xpress 1100 for Intel Processors
    Motherboard Manufacturer: ECS Motherboard Name: RC415ST-HM
    HP/Compaq motherboard name: Alhena5-GL6
    Memory Component Attributes Memory Installed 2GB DDR2 SDRAM

    Hard drive 120 GB SATA 3G (3.0 Gb/sec) 7200 rpm



    *** I also found that if:

    right-click on the start menu, choose
    Properties, then hit the Customize button. Scroll through the list of items
    showing in the start menu and make sure the Control Panel is set to Display
    as a link or menu, and not set to "Don't display this item" This was of no
    help on this machine but may be of interest to others



    **** Also ran SFC for Vista but results say that only 98% of SFC ran with no
    problems detected...Question is why only 98%??? Is this correct operational
    Limit????

    How to Run SFC:

    Type "cmd" into the Search box above the Start Button>and when cmd comes up
    at the top of the Start menu>right click cmd and click "run as Admin" and
    when the cmd prompt comes up at the cmd prompt type "sfc /scannow" no quotes
    and let it run. This may fix things quite a bit. It replaces corrupt files
    with intact ones, if you're not familiar with it.



    I found this Item in other forums and need to try it on that machine I did
    look in my Vista Laptop but did not see this - dont know if it applies to
    Vista or XP

    There is a list of hidden CPLs (Control Panel applet) are kept in the
    registry. You can reset the listing by editing the registry directly. Follow
    these steps:

    Click Start, Run and type Regedit.exe
    Navigate to the following location:
    HKEY_CURRENT_USER \ Control Panel \ don't load

    Backup the branch using the Export option under File menu
    In the right pane, delete all the values whose data is set to no
    Close Regedit.exe



    I tried this below but Add/Remove programs did not run or show up - also got
    this from another forum

    In run command under accessories type appwiz.cpl to get the add/remove
    programs



    Below is the list of hotfixes including the one that has to be e-mailed
    acces from Microsoft It ran but no luck - also results of attemping to run
    each hotfix is listed by associated 1.

    312948_intl_i386_zip ran o.k. after unzipping
    Windows6.0-KB937385-x86 Ran - error message not applicable to this system
    Windows6.0-KB938194-x86 Ran no problem but did not fix it
    Windows6.0-KB938979-x86 Ran - error message not applicable to this system



    At this point will run regedit on the problem machine and then search for
    *.cpl 's to see if any other control panel items will work by calling them
    sepeately



    also want to ask if anyone knows of the group policy setting location that
    may control whether this is shown or not.




    Any help with these problems would be greatly appreciated.

    --
    Dave G
    geek in perpetual training


    "Cherry" wrote:

    > Hi
    > We recently were hit by a virus which, once removed, we appears to have
    > removed the control panel from three out of four user accounts. The only
    > difference between the accounts was that one (the one that kept control
    > panel) was password protected. Now it appears that all administration rights
    > for the three users have been removed and the system will not let us restore.
    > Any advise?
    >
    > Many thanks
    > Cherry

      My System SpecsSystem Spec

  4. #4


    Disdamn Guest

    RE: Loss of Control Panel

    Sounds like you've got a doozy.

    Since you've gone through hell and high water to attempt a repair of the
    accounts. Why not try from scratch? Copy each user's documents, desktop, and
    favorites folders to another area of the PC, export mail too. Delete each
    crippled account, and re-create them, then copy the documents, desktop and
    favorites folders back in, then import the mail.

    "Dave" wrote:

    > Hi All,
    >
    > The Saga of missing Control Panel continues here...no luck with any
    > solutions... Even the above hotfix.
    >
    > Just to recap...I have tried the liscencing fix but no joy, as well as
    > attempting to use system restore on Compaq Presario SR2150NX new computer (4
    > months old). I cant believe they sold it with only 512 Mb shared! System
    > restore come up with error that it can not complete restore for an
    > unspecified reason. I am doing this remoteley by phone and IM, have tried
    > remote assistance but it immeadiately says that remote user cancelled
    > connection when she did not. Did apply a MS fix for remote assist which got
    > me to that point. Upgraded to 2Gb memory Installed hoping that will help
    > problem, No Luck, Video Card has not been installed yet to see if that cures
    > prob but dont think that will cure problem with this machine.
    >
    >
    >
    > Also have run AVG AV and AVG AS and AVG ANtiRookit and HOUSECALL6.6 from
    > Trend Micro 22 grayware found 1 Malware - Hotbar Toolbar which were all
    > removed.
    >
    >
    >
    > Of note the control panel is visible in safe mode but due to limited
    > functionality in safe mode not much can be done there, or can there be more
    > than I know about?
    >
    >
    >
    > This is Vista Home Basic
    >
    > Hardware
    > Base processor Celeron 356 (C) 3.33 GHz
    > 533 MHz front side bus Socket 775 Chipset
    > ATI Radeon Xpress 1100 for Intel Processors
    > Motherboard Manufacturer: ECS Motherboard Name: RC415ST-HM
    > HP/Compaq motherboard name: Alhena5-GL6
    > Memory Component Attributes Memory Installed 2GB DDR2 SDRAM
    >
    > Hard drive 120 GB SATA 3G (3.0 Gb/sec) 7200 rpm
    >
    >
    >
    > *** I also found that if:
    >
    > right-click on the start menu, choose
    > Properties, then hit the Customize button. Scroll through the list of items
    > showing in the start menu and make sure the Control Panel is set to Display
    > as a link or menu, and not set to "Don't display this item" This was of no
    > help on this machine but may be of interest to others
    >
    >
    >
    > **** Also ran SFC for Vista but results say that only 98% of SFC ran with no
    > problems detected...Question is why only 98%??? Is this correct operational
    > Limit????
    >
    > How to Run SFC:
    >
    > Type "cmd" into the Search box above the Start Button>and when cmd comes up
    > at the top of the Start menu>right click cmd and click "run as Admin" and
    > when the cmd prompt comes up at the cmd prompt type "sfc /scannow" no quotes
    > and let it run. This may fix things quite a bit. It replaces corrupt files
    > with intact ones, if you're not familiar with it.
    >
    >
    >
    > I found this Item in other forums and need to try it on that machine I did
    > look in my Vista Laptop but did not see this - dont know if it applies to
    > Vista or XP
    >
    > There is a list of hidden CPLs (Control Panel applet) are kept in the
    > registry. You can reset the listing by editing the registry directly. Follow
    > these steps:
    >
    > Click Start, Run and type Regedit.exe
    > Navigate to the following location:
    > HKEY_CURRENT_USER \ Control Panel \ don't load
    >
    > Backup the branch using the Export option under File menu
    > In the right pane, delete all the values whose data is set to no
    > Close Regedit.exe
    >
    >
    >
    > I tried this below but Add/Remove programs did not run or show up - also got
    > this from another forum
    >
    > In run command under accessories type appwiz.cpl to get the add/remove
    > programs
    >
    >
    >
    > Below is the list of hotfixes including the one that has to be e-mailed
    > acces from Microsoft It ran but no luck - also results of attemping to run
    > each hotfix is listed by associated 1.
    >
    > 312948_intl_i386_zip ran o.k. after unzipping
    > Windows6.0-KB937385-x86 Ran - error message not applicable to this system
    > Windows6.0-KB938194-x86 Ran no problem but did not fix it
    > Windows6.0-KB938979-x86 Ran - error message not applicable to this system
    >
    >
    >
    > At this point will run regedit on the problem machine and then search for
    > *.cpl 's to see if any other control panel items will work by calling them
    > sepeately
    >
    >
    >
    > also want to ask if anyone knows of the group policy setting location that
    > may control whether this is shown or not.
    >
    >
    >
    >
    > Any help with these problems would be greatly appreciated.
    >
    > --
    > Dave G
    > geek in perpetual training
    >
    >
    > "Cherry" wrote:
    >

    > > Hi
    > > We recently were hit by a virus which, once removed, we appears to have
    > > removed the control panel from three out of four user accounts. The only
    > > difference between the accounts was that one (the one that kept control
    > > panel) was password protected. Now it appears that all administration rights
    > > for the three users have been removed and the system will not let us restore.
    > > Any advise?
    > >
    > > Many thanks
    > > Cherry

      My System SpecsSystem Spec


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