Vista - Backup failure - Error 0x80070002

04-04-2008

Running 'Create Backup' for the first time with Vista Home Premium (to a new
500GB external hard drive) repeatedly results in a failure message "The
system cannot find the file specified (0x80070002)", although none is
specified!!!
Following other enquiries here, I have checked for surplus ProfileImagePaths
(none, other than three starting %systemroot%). I have also run sfc/scannow
and been told I have some corrupt files that couldn't be repaired, but the
CBS.log advised reveals nothing of interest (as far as I can see - but happy
to send extract to anyone who can help).
I'm getting really worried about not backing up regularly. I have since
downloaded (but not yet installed!) Vista SP1, and wonder whether the above
problem might either be resolved by doing so OR cause failure of installation
(which seems to be commonplace)! Any thoughts?????
NB I have previously posted this in response to others' similar questions,
but had little response. This is my first 'New Question' and I'm hoping for a
better response! As I'm clearly not unique with this issue, does Microsoft
offer any useful input?

This is VERY familiar to me! I've had EXACTLY the same experience as Dennis,
and through these newsgroups I have been advised to:
a) run sfc/scannow, which tells me I have some corrupt files that couldn't
be repaired - referring me to CBS.logs. However, although (eventually) I've
isolated and copied the relevant part of the log, I can't see where the
problem is. Could I send it to you?
b) check the profile registry for unused profiles, as you outline. However,
other than my own key, the three others ended:
systemprofile, LocalService and NetworkService
- and I guess they are properly there.

I have posted a couple of similar items on the General Discussion part of
the site, but without any responses - yet.

I'd be VERY grateful for help to resolve this urgently, as I'm feeling
extremely exposed without the ability to backup! Is there any prospect that
installing SP1 (which I have been offered and downloaded, but not yet
installed) would overcome the problem?

Many thanks

"Christine [MSFT]" wrote:

Quote:

> Here's the finding:
>
> After investigating with Dennis, the problem is due to an unused profile
> entry in the registry. In Dennis's case, there was a profile with no profile
> image under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
> NT\CurrentVersion\ProfileList
>
> Deleting that particular entry in the registry solved the problem. However,
> before deleting anything from the registry, it is strongly recommended to
> export the key in question for safekeeping.
>
> Thanks,
> --
> Christine Fok, Program Manager, Storage Solution Division
>
>
> "Christine [MSFT]" wrote:
>

Quote:

> > Hi Dennis,
> >
> > To investigate the issue, could you send me the etl files under
> > C:\Windows\Logs\WindowsBackup? (remove "online" from my email address)
> >
> > Thanks,
> > Christine
> >
> >
> > "Dennis" <Dennis@xxxxxx> wrote in message
> > news:38894005-B6B6-489D-8DFC-4D45EEB8F893@xxxxxx

Quote:

> > > When I run the back up it always ends up with an error code[0x80070002]
> > > "system cannot find the file specified." I have tried to re boot and hold
> > > F8
> > > and repair your computer but it seems that nothing happens. I have tried
> > > this
> > > 4 or 5 times and nothing. I put the reinstallation disc in but I dont know
> > > if
> > > I can repair the problem without doing a fresh install and losing all my
> > > files. I checked and I see a lot of people with the same type of problem
> > > with
> > > backups. Could this be solved or do I have to reinstall or should I get
> > > third party backup. I am running Windows Vista Home Premium on a Dell XPS
> > > 32
> > > bit with 2046 MB memory, Intel Core 2 CPU. Any help will be useful.
> > >
> > >
> > >
> > > Dennis

> >

Was this post helpful to you?

04-04-2008

Is the external drive in the FAT32 format?
-------
*Report back, please*
[When responding to posts, please include the post(s) you are replying to so
that others may learn and benefit from the issue]

[How to ask a question]
http://support.microsoft.com/kb/555375

"John Edwards" <JohnEdwards@xxxxxx> wrote in message
news:8B9F97AF-7042-4ACD-B5F5-5A733814035B@xxxxxx

Quote:

> Running 'Create Backup' for the first time with Vista Home Premium (to a
> new
> 500GB external hard drive) repeatedly results in a failure message "The
> system cannot find the file specified (0x80070002)", although none is
> specified!!!
> Following other enquiries here, I have checked for surplus
> ProfileImagePaths
> (none, other than three starting %systemroot%). I have also run
> sfc/scannow
> and been told I have some corrupt files that couldn't be repaired, but the
> CBS.log advised reveals nothing of interest (as far as I can see - but
> happy
> to send extract to anyone who can help).
> I'm getting really worried about not backing up regularly. I have since
> downloaded (but not yet installed!) Vista SP1, and wonder whether the
> above
> problem might either be resolved by doing so OR cause failure of
> installation
> (which seems to be commonplace)! Any thoughts?????
> NB I have previously posted this in response to others' similar questions,
> but had little response. This is my first 'New Question' and I'm hoping
> for a
> better response! As I'm clearly not unique with this issue, does Microsoft
> offer any useful input?
>
>
>
> This is VERY familiar to me! I've had EXACTLY the same experience as
> Dennis,
> and through these newsgroups I have been advised to:
> a) run sfc/scannow, which tells me I have some corrupt files that couldn't
> be repaired - referring me to CBS.logs. However, although (eventually)
> I've
> isolated and copied the relevant part of the log, I can't see where the
> problem is. Could I send it to you?
> b) check the profile registry for unused profiles, as you outline.
> However,
> other than my own key, the three others ended:
> systemprofile, LocalService and NetworkService
> - and I guess they are properly there.
>
> I have posted a couple of similar items on the General Discussion part of
> the site, but without any responses - yet.
>
> I'd be VERY grateful for help to resolve this urgently, as I'm feeling
> extremely exposed without the ability to backup! Is there any prospect
> that
> installing SP1 (which I have been offered and downloaded, but not yet
> installed) would overcome the problem?
>
> Many thanks
>
> "Christine [MSFT]" wrote:
>

Quote:

>> Here's the finding:
>>
>> After investigating with Dennis, the problem is due to an unused profile
>> entry in the registry. In Dennis's case, there was a profile with no
>> profile
>> image under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
>> NT\CurrentVersion\ProfileList
>>
>> Deleting that particular entry in the registry solved the problem.
>> However,
>> before deleting anything from the registry, it is strongly recommended to
>> export the key in question for safekeeping.
>>
>> Thanks,
>> --
>> Christine Fok, Program Manager, Storage Solution Division
>>
>>
>> "Christine [MSFT]" wrote:
>>

Quote:

>> > Hi Dennis,
>> >
>> > To investigate the issue, could you send me the etl files under
>> > C:\Windows\Logs\WindowsBackup? (remove "online" from my email address)
>> >
>> > Thanks,
>> > Christine
>> >
>> >
>> > "Dennis" <Dennis@xxxxxx> wrote in message
>> > news:38894005-B6B6-489D-8DFC-4D45EEB8F893@xxxxxx
>> > > When I run the back up it always ends up with an error
>> > > code[0x80070002]
>> > > "system cannot find the file specified." I have tried to re boot and
>> > > hold
>> > > F8
>> > > and repair your computer but it seems that nothing happens. I have
>> > > tried
>> > > this
>> > > 4 or 5 times and nothing. I put the reinstallation disc in but I dont
>> > > know
>> > > if
>> > > I can repair the problem without doing a fresh install and losing all
>> > > my
>> > > files. I checked and I see a lot of people with the same type of
>> > > problem
>> > > with
>> > > backups. Could this be solved or do I have to reinstall or should I
>> > > get
>> > > third party backup. I am running Windows Vista Home Premium on a Dell
>> > > XPS
>> > > 32
>> > > bit with 2046 MB memory, Intel Core 2 CPU. Any help will be useful.
>> > >
>> > >
>> > >
>> > > Dennis
>> >

> Was this post helpful to you?
>
>

04-04-2008

No - NTFS.

"Bob" wrote:

Quote:

> Is the external drive in the FAT32 format?
> -------
> *Report back, please*
> [When responding to posts, please include the post(s) you are replying to so
> that others may learn and benefit from the issue]
>
> [How to ask a question]
> http://support.microsoft.com/kb/555375
>
> "John Edwards" <JohnEdwards@xxxxxx> wrote in message
> news:8B9F97AF-7042-4ACD-B5F5-5A733814035B@xxxxxx

Quote:

> > Running 'Create Backup' for the first time with Vista Home Premium (to a
> > new
> > 500GB external hard drive) repeatedly results in a failure message "The
> > system cannot find the file specified (0x80070002)", although none is
> > specified!!!
> > Following other enquiries here, I have checked for surplus
> > ProfileImagePaths
> > (none, other than three starting %systemroot%). I have also run
> > sfc/scannow
> > and been told I have some corrupt files that couldn't be repaired, but the
> > CBS.log advised reveals nothing of interest (as far as I can see - but
> > happy
> > to send extract to anyone who can help).
> > I'm getting really worried about not backing up regularly. I have since
> > downloaded (but not yet installed!) Vista SP1, and wonder whether the
> > above
> > problem might either be resolved by doing so OR cause failure of
> > installation
> > (which seems to be commonplace)! Any thoughts?????
> > NB I have previously posted this in response to others' similar questions,
> > but had little response. This is my first 'New Question' and I'm hoping
> > for a
> > better response! As I'm clearly not unique with this issue, does Microsoft
> > offer any useful input?
> >
> >
> >
> > This is VERY familiar to me! I've had EXACTLY the same experience as
> > Dennis,
> > and through these newsgroups I have been advised to:
> > a) run sfc/scannow, which tells me I have some corrupt files that couldn't
> > be repaired - referring me to CBS.logs. However, although (eventually)
> > I've
> > isolated and copied the relevant part of the log, I can't see where the
> > problem is. Could I send it to you?
> > b) check the profile registry for unused profiles, as you outline.
> > However,
> > other than my own key, the three others ended:
> > systemprofile, LocalService and NetworkService
> > - and I guess they are properly there.
> >
> > I have posted a couple of similar items on the General Discussion part of
> > the site, but without any responses - yet.
> >
> > I'd be VERY grateful for help to resolve this urgently, as I'm feeling
> > extremely exposed without the ability to backup! Is there any prospect
> > that
> > installing SP1 (which I have been offered and downloaded, but not yet
> > installed) would overcome the problem?
> >
> > Many thanks
> >
> > "Christine [MSFT]" wrote:
> >

Quote:

> >> Here's the finding:
> >>
> >> After investigating with Dennis, the problem is due to an unused profile
> >> entry in the registry. In Dennis's case, there was a profile with no
> >> profile
> >> image under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
> >> NT\CurrentVersion\ProfileList
> >>
> >> Deleting that particular entry in the registry solved the problem.
> >> However,
> >> before deleting anything from the registry, it is strongly recommended to
> >> export the key in question for safekeeping.
> >>
> >> Thanks,
> >> --
> >> Christine Fok, Program Manager, Storage Solution Division
> >>
> >>
> >> "Christine [MSFT]" wrote:
> >>
> >> > Hi Dennis,
> >> >
> >> > To investigate the issue, could you send me the etl files under
> >> > C:\Windows\Logs\WindowsBackup? (remove "online" from my email address)
> >> >
> >> > Thanks,
> >> > Christine
> >> >
> >> >
> >> > "Dennis" <Dennis@xxxxxx> wrote in message
> >> > news:38894005-B6B6-489D-8DFC-4D45EEB8F893@xxxxxx
> >> > > When I run the back up it always ends up with an error
> >> > > code[0x80070002]
> >> > > "system cannot find the file specified." I have tried to re boot and
> >> > > hold
> >> > > F8
> >> > > and repair your computer but it seems that nothing happens. I have
> >> > > tried
> >> > > this
> >> > > 4 or 5 times and nothing. I put the reinstallation disc in but I dont
> >> > > know
> >> > > if
> >> > > I can repair the problem without doing a fresh install and losing all
> >> > > my
> >> > > files. I checked and I see a lot of people with the same type of
> >> > > problem
> >> > > with
> >> > > backups. Could this be solved or do I have to reinstall or should I
> >> > > get
> >> > > third party backup. I am running Windows Vista Home Premium on a Dell
> >> > > XPS
> >> > > 32
> >> > > bit with 2046 MB memory, Intel Core 2 CPU. Any help will be useful.
> >> > >
> >> > >
> >> > >
> >> > > Dennis
> >> >

> > Was this post helpful to you?
> >
> >

>
>

04-04-2008

Hi,

We just released a table with Vista Backup error codes and solutions in our
team blog:
http://blogs.technet.com/filecab/arc...s-updated.aspx

The solution for the error 0x80070002 can be found in the table. This
problem is due to one or more profiles under a certain folder, and can be
solved folowing the steps.

Hope it helps! Let us know if you have any firther problems.
--Malu

--
Malu Menezes [MSFT]
------------------------------
Messages posted to this newsgroup are provided "AS IS" with no warranties,
and confer no rights.
Check the Storage Solutions Division Team blog at
http://blogs.technet.com/filecab

"John Edwards" <JohnEdwards@xxxxxx> wrote in message
news:1276341C-A7C2-4D1C-B79A-80AD086D7759@xxxxxx

Quote:

> No - NTFS.
>
> "Bob" wrote:
>

Quote:

>> Is the external drive in the FAT32 format?
>> -------
>> *Report back, please*
>> [When responding to posts, please include the post(s) you are replying to
>> so
>> that others may learn and benefit from the issue]
>>
>> [How to ask a question]
>> http://support.microsoft.com/kb/555375
>>
>> "John Edwards" <JohnEdwards@xxxxxx> wrote in message
>> news:8B9F97AF-7042-4ACD-B5F5-5A733814035B@xxxxxx

Quote:

>> > Running 'Create Backup' for the first time with Vista Home Premium (to
>> > a
>> > new
>> > 500GB external hard drive) repeatedly results in a failure message "The
>> > system cannot find the file specified (0x80070002)", although none is
>> > specified!!!
>> > Following other enquiries here, I have checked for surplus
>> > ProfileImagePaths
>> > (none, other than three starting %systemroot%). I have also run
>> > sfc/scannow
>> > and been told I have some corrupt files that couldn't be repaired, but
>> > the
>> > CBS.log advised reveals nothing of interest (as far as I can see - but
>> > happy
>> > to send extract to anyone who can help).
>> > I'm getting really worried about not backing up regularly. I have since
>> > downloaded (but not yet installed!) Vista SP1, and wonder whether the
>> > above
>> > problem might either be resolved by doing so OR cause failure of
>> > installation
>> > (which seems to be commonplace)! Any thoughts?????
>> > NB I have previously posted this in response to others' similar
>> > questions,
>> > but had little response. This is my first 'New Question' and I'm hoping
>> > for a
>> > better response! As I'm clearly not unique with this issue, does
>> > Microsoft
>> > offer any useful input?
>> >
>> >
>> >
>> > This is VERY familiar to me! I've had EXACTLY the same experience as
>> > Dennis,
>> > and through these newsgroups I have been advised to:
>> > a) run sfc/scannow, which tells me I have some corrupt files that
>> > couldn't
>> > be repaired - referring me to CBS.logs. However, although (eventually)
>> > I've
>> > isolated and copied the relevant part of the log, I can't see where the
>> > problem is. Could I send it to you?
>> > b) check the profile registry for unused profiles, as you outline.
>> > However,
>> > other than my own key, the three others ended:
>> > systemprofile, LocalService and NetworkService
>> > - and I guess they are properly there.
>> >
>> > I have posted a couple of similar items on the General Discussion part
>> > of
>> > the site, but without any responses - yet.
>> >
>> > I'd be VERY grateful for help to resolve this urgently, as I'm feeling
>> > extremely exposed without the ability to backup! Is there any prospect
>> > that
>> > installing SP1 (which I have been offered and downloaded, but not yet
>> > installed) would overcome the problem?
>> >
>> > Many thanks
>> >
>> > "Christine [MSFT]" wrote:
>> >
>> >> Here's the finding:
>> >>
>> >> After investigating with Dennis, the problem is due to an unused
>> >> profile
>> >> entry in the registry. In Dennis's case, there was a profile with no
>> >> profile
>> >> image under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
>> >> NT\CurrentVersion\ProfileList
>> >>
>> >> Deleting that particular entry in the registry solved the problem.
>> >> However,
>> >> before deleting anything from the registry, it is strongly recommended
>> >> to
>> >> export the key in question for safekeeping.
>> >>
>> >> Thanks,
>> >> --
>> >> Christine Fok, Program Manager, Storage Solution Division
>> >>
>> >>
>> >> "Christine [MSFT]" wrote:
>> >>
>> >> > Hi Dennis,
>> >> >
>> >> > To investigate the issue, could you send me the etl files under
>> >> > C:\Windows\Logs\WindowsBackup? (remove "online" from my email
>> >> > address)
>> >> >
>> >> > Thanks,
>> >> > Christine
>> >> >
>> >> >
>> >> > "Dennis" <Dennis@xxxxxx> wrote in message
>> >> > news:38894005-B6B6-489D-8DFC-4D45EEB8F893@xxxxxx
>> >> > > When I run the back up it always ends up with an error
>> >> > > code[0x80070002]
>> >> > > "system cannot find the file specified." I have tried to re boot
>> >> > > and
>> >> > > hold
>> >> > > F8
>> >> > > and repair your computer but it seems that nothing happens. I have
>> >> > > tried
>> >> > > this
>> >> > > 4 or 5 times and nothing. I put the reinstallation disc in but I
>> >> > > dont
>> >> > > know
>> >> > > if
>> >> > > I can repair the problem without doing a fresh install and losing
>> >> > > all
>> >> > > my
>> >> > > files. I checked and I see a lot of people with the same type of
>> >> > > problem
>> >> > > with
>> >> > > backups. Could this be solved or do I have to reinstall or should
>> >> > > I
>> >> > > get
>> >> > > third party backup. I am running Windows Vista Home Premium on a
>> >> > > Dell
>> >> > > XPS
>> >> > > 32
>> >> > > bit with 2046 MB memory, Intel Core 2 CPU. Any help will be
>> >> > > useful.
>> >> > >
>> >> > >
>> >> > >
>> >> > > Dennis
>> >> >
>> > Was this post helpful to you?
>> >
>> >

>>
>>

04-04-2008

Malu

Thanks for that, but, as I mentioned, it's the first thing I was advised to
try - but to no avail. There must be another meaning in this context.......

Anyway, your blog looks interesting, so I've signed up.

"Malu Menezes [MSFT]" wrote:

Quote:

> Hi,
>
> We just released a table with Vista Backup error codes and solutions in our
> team blog:
> http://blogs.technet.com/filecab/arc...s-updated.aspx
>
> The solution for the error 0x80070002 can be found in the table. This
> problem is due to one or more profiles under a certain folder, and can be
> solved folowing the steps.
>
> Hope it helps! Let us know if you have any firther problems.
> --Malu
>
> --
> Malu Menezes [MSFT]
> ------------------------------
> Messages posted to this newsgroup are provided "AS IS" with no warranties,
> and confer no rights.
> Check the Storage Solutions Division Team blog at
> http://blogs.technet.com/filecab
>
>
>
> "John Edwards" <JohnEdwards@xxxxxx> wrote in message
> news:1276341C-A7C2-4D1C-B79A-80AD086D7759@xxxxxx

Quote:

> > No - NTFS.
> >
> > "Bob" wrote:
> >

Quote:

> >> Is the external drive in the FAT32 format?
> >> -------
> >> *Report back, please*
> >> [When responding to posts, please include the post(s) you are replying to
> >> so
> >> that others may learn and benefit from the issue]
> >>
> >> [How to ask a question]
> >> http://support.microsoft.com/kb/555375
> >>
> >> "John Edwards" <JohnEdwards@xxxxxx> wrote in message
> >> news:8B9F97AF-7042-4ACD-B5F5-5A733814035B@xxxxxx
> >> > Running 'Create Backup' for the first time with Vista Home Premium (to
> >> > a
> >> > new
> >> > 500GB external hard drive) repeatedly results in a failure message "The
> >> > system cannot find the file specified (0x80070002)", although none is
> >> > specified!!!
> >> > Following other enquiries here, I have checked for surplus
> >> > ProfileImagePaths
> >> > (none, other than three starting %systemroot%). I have also run
> >> > sfc/scannow
> >> > and been told I have some corrupt files that couldn't be repaired, but
> >> > the
> >> > CBS.log advised reveals nothing of interest (as far as I can see - but
> >> > happy
> >> > to send extract to anyone who can help).
> >> > I'm getting really worried about not backing up regularly. I have since
> >> > downloaded (but not yet installed!) Vista SP1, and wonder whether the
> >> > above
> >> > problem might either be resolved by doing so OR cause failure of
> >> > installation
> >> > (which seems to be commonplace)! Any thoughts?????
> >> > NB I have previously posted this in response to others' similar
> >> > questions,
> >> > but had little response. This is my first 'New Question' and I'm hoping
> >> > for a
> >> > better response! As I'm clearly not unique with this issue, does
> >> > Microsoft
> >> > offer any useful input?
> >> >
> >> >
> >> >
> >> > This is VERY familiar to me! I've had EXACTLY the same experience as
> >> > Dennis,
> >> > and through these newsgroups I have been advised to:
> >> > a) run sfc/scannow, which tells me I have some corrupt files that
> >> > couldn't
> >> > be repaired - referring me to CBS.logs. However, although (eventually)
> >> > I've
> >> > isolated and copied the relevant part of the log, I can't see where the
> >> > problem is. Could I send it to you?
> >> > b) check the profile registry for unused profiles, as you outline.
> >> > However,
> >> > other than my own key, the three others ended:
> >> > systemprofile, LocalService and NetworkService
> >> > - and I guess they are properly there.
> >> >
> >> > I have posted a couple of similar items on the General Discussion part
> >> > of
> >> > the site, but without any responses - yet.
> >> >
> >> > I'd be VERY grateful for help to resolve this urgently, as I'm feeling
> >> > extremely exposed without the ability to backup! Is there any prospect
> >> > that
> >> > installing SP1 (which I have been offered and downloaded, but not yet
> >> > installed) would overcome the problem?
> >> >
> >> > Many thanks
> >> >
> >> > "Christine [MSFT]" wrote:
> >> >
> >> >> Here's the finding:
> >> >>
> >> >> After investigating with Dennis, the problem is due to an unused
> >> >> profile
> >> >> entry in the registry. In Dennis's case, there was a profile with no
> >> >> profile
> >> >> image under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
> >> >> NT\CurrentVersion\ProfileList
> >> >>
> >> >> Deleting that particular entry in the registry solved the problem.
> >> >> However,
> >> >> before deleting anything from the registry, it is strongly recommended
> >> >> to
> >> >> export the key in question for safekeeping.
> >> >>
> >> >> Thanks,
> >> >> --
> >> >> Christine Fok, Program Manager, Storage Solution Division
> >> >>
> >> >>
> >> >> "Christine [MSFT]" wrote:
> >> >>
> >> >> > Hi Dennis,
> >> >> >
> >> >> > To investigate the issue, could you send me the etl files under
> >> >> > C:\Windows\Logs\WindowsBackup? (remove "online" from my email
> >> >> > address)
> >> >> >
> >> >> > Thanks,
> >> >> > Christine
> >> >> >
> >> >> >
> >> >> > "Dennis" <Dennis@xxxxxx> wrote in message
> >> >> > news:38894005-B6B6-489D-8DFC-4D45EEB8F893@xxxxxx
> >> >> > > When I run the back up it always ends up with an error
> >> >> > > code[0x80070002]
> >> >> > > "system cannot find the file specified." I have tried to re boot
> >> >> > > and
> >> >> > > hold
> >> >> > > F8
> >> >> > > and repair your computer but it seems that nothing happens. I have
> >> >> > > tried
> >> >> > > this
> >> >> > > 4 or 5 times and nothing. I put the reinstallation disc in but I
> >> >> > > dont
> >> >> > > know
> >> >> > > if
> >> >> > > I can repair the problem without doing a fresh install and losing
> >> >> > > all
> >> >> > > my
> >> >> > > files. I checked and I see a lot of people with the same type of
> >> >> > > problem
> >> >> > > with
> >> >> > > backups. Could this be solved or do I have to reinstall or should
> >> >> > > I
> >> >> > > get
> >> >> > > third party backup. I am running Windows Vista Home Premium on a
> >> >> > > Dell
> >> >> > > XPS
> >> >> > > 32
> >> >> > > bit with 2046 MB memory, Intel Core 2 CPU. Any help will be
> >> >> > > useful.
> >> >> > >
> >> >> > >
> >> >> > >
> >> >> > > Dennis
> >> >> >
> >> > Was this post helpful to you?
> >> >
> >> >
> >>
> >>

>
>

04-05-2008

Malu

Very nice, thanks for the heads up.

--

Ronnie Vernon
Microsoft MVP
Windows Desktop Experience

"Malu Menezes [MSFT]" <mariamen@xxxxxx> wrote in message
news:%23YU%23GpnlIHA.6032@xxxxxx

Quote:

> Hi,
>
> We just released a table with Vista Backup error codes and solutions in
> our team blog:
> http://blogs.technet.com/filecab/arc...s-updated.aspx
>
> The solution for the error 0x80070002 can be found in the table. This
> problem is due to one or more profiles under a certain folder, and can be
> solved folowing the steps.
>
> Hope it helps! Let us know if you have any firther problems.
> --Malu
>
> --
> Malu Menezes [MSFT]
> ------------------------------
> Messages posted to this newsgroup are provided "AS IS" with no warranties,
> and confer no rights.
> Check the Storage Solutions Division Team blog at
> http://blogs.technet.com/filecab
>
>
>
> "John Edwards" <JohnEdwards@xxxxxx> wrote in message
> news:1276341C-A7C2-4D1C-B79A-80AD086D7759@xxxxxx

Quote:

>> No - NTFS.
>>
>> "Bob" wrote:
>>

Quote:

>>> Is the external drive in the FAT32 format?
>>> -------
>>> *Report back, please*
>>> [When responding to posts, please include the post(s) you are replying
>>> to so
>>> that others may learn and benefit from the issue]
>>>
>>> [How to ask a question]
>>> http://support.microsoft.com/kb/555375
>>>
>>> "John Edwards" <JohnEdwards@xxxxxx> wrote in message
>>> news:8B9F97AF-7042-4ACD-B5F5-5A733814035B@xxxxxx
>>> > Running 'Create Backup' for the first time with Vista Home Premium (to
>>> > a
>>> > new
>>> > 500GB external hard drive) repeatedly results in a failure message
>>> > "The
>>> > system cannot find the file specified (0x80070002)", although none is
>>> > specified!!!
>>> > Following other enquiries here, I have checked for surplus
>>> > ProfileImagePaths
>>> > (none, other than three starting %systemroot%). I have also run
>>> > sfc/scannow
>>> > and been told I have some corrupt files that couldn't be repaired, but
>>> > the
>>> > CBS.log advised reveals nothing of interest (as far as I can see - but
>>> > happy
>>> > to send extract to anyone who can help).
>>> > I'm getting really worried about not backing up regularly. I have
>>> > since
>>> > downloaded (but not yet installed!) Vista SP1, and wonder whether the
>>> > above
>>> > problem might either be resolved by doing so OR cause failure of
>>> > installation
>>> > (which seems to be commonplace)! Any thoughts?????
>>> > NB I have previously posted this in response to others' similar
>>> > questions,
>>> > but had little response. This is my first 'New Question' and I'm
>>> > hoping
>>> > for a
>>> > better response! As I'm clearly not unique with this issue, does
>>> > Microsoft
>>> > offer any useful input?
>>> >
>>> >
>>> >
>>> > This is VERY familiar to me! I've had EXACTLY the same experience as
>>> > Dennis,
>>> > and through these newsgroups I have been advised to:
>>> > a) run sfc/scannow, which tells me I have some corrupt files that
>>> > couldn't
>>> > be repaired - referring me to CBS.logs. However, although (eventually)
>>> > I've
>>> > isolated and copied the relevant part of the log, I can't see where
>>> > the
>>> > problem is. Could I send it to you?
>>> > b) check the profile registry for unused profiles, as you outline.
>>> > However,
>>> > other than my own key, the three others ended:
>>> > systemprofile, LocalService and NetworkService
>>> > - and I guess they are properly there.
>>> >
>>> > I have posted a couple of similar items on the General Discussion part
>>> > of
>>> > the site, but without any responses - yet.
>>> >
>>> > I'd be VERY grateful for help to resolve this urgently, as I'm feeling
>>> > extremely exposed without the ability to backup! Is there any prospect
>>> > that
>>> > installing SP1 (which I have been offered and downloaded, but not yet
>>> > installed) would overcome the problem?
>>> >
>>> > Many thanks
>>> >
>>> > "Christine [MSFT]" wrote:
>>> >
>>> >> Here's the finding:
>>> >>
>>> >> After investigating with Dennis, the problem is due to an unused
>>> >> profile
>>> >> entry in the registry. In Dennis's case, there was a profile with no
>>> >> profile
>>> >> image under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
>>> >> NT\CurrentVersion\ProfileList
>>> >>
>>> >> Deleting that particular entry in the registry solved the problem.
>>> >> However,
>>> >> before deleting anything from the registry, it is strongly
>>> >> recommended to
>>> >> export the key in question for safekeeping.
>>> >>
>>> >> Thanks,
>>> >> --
>>> >> Christine Fok, Program Manager, Storage Solution Division
>>> >>
>>> >>
>>> >> "Christine [MSFT]" wrote:
>>> >>
>>> >> > Hi Dennis,
>>> >> >
>>> >> > To investigate the issue, could you send me the etl files under
>>> >> > C:\Windows\Logs\WindowsBackup? (remove "online" from my email
>>> >> > address)
>>> >> >
>>> >> > Thanks,
>>> >> > Christine
>>> >> >
>>> >> >
>>> >> > "Dennis" <Dennis@xxxxxx> wrote in message
>>> >> > news:38894005-B6B6-489D-8DFC-4D45EEB8F893@xxxxxx
>>> >> > > When I run the back up it always ends up with an error
>>> >> > > code[0x80070002]
>>> >> > > "system cannot find the file specified." I have tried to re boot
>>> >> > > and
>>> >> > > hold
>>> >> > > F8
>>> >> > > and repair your computer but it seems that nothing happens. I
>>> >> > > have
>>> >> > > tried
>>> >> > > this
>>> >> > > 4 or 5 times and nothing. I put the reinstallation disc in but I
>>> >> > > dont
>>> >> > > know
>>> >> > > if
>>> >> > > I can repair the problem without doing a fresh install and losing
>>> >> > > all
>>> >> > > my
>>> >> > > files. I checked and I see a lot of people with the same type of
>>> >> > > problem
>>> >> > > with
>>> >> > > backups. Could this be solved or do I have to reinstall or
>>> >> > > should I
>>> >> > > get
>>> >> > > third party backup. I am running Windows Vista Home Premium on a
>>> >> > > Dell
>>> >> > > XPS
>>> >> > > 32
>>> >> > > bit with 2046 MB memory, Intel Core 2 CPU. Any help will be
>>> >> > > useful.
>>> >> > >
>>> >> > >
>>> >> > >
>>> >> > > Dennis
>>> >> >
>>> > Was this post helpful to you?
>>> >
>>> >
>>>
>>>

>

04-23-2008

SUCCESS!!!!
I'm very pleased to report that the second attempt to Repair Install Vista
from the Medion Recovery Disc worked fine AND I have now successfully run a
backup! For information, the second time, having finally managed to delete
(from the FileRepository in C:\Windows\System32\DriverStore) the newer nVidia
graphics drivers that always crash my PC, I ran it with UAC active, Windows
Features turned off along with Virus & Spyware protection. It took about 2
hours (without Windows Updates - I have that pleasure to come!), and so far,
everything except the Media Centre (and its remote control) seems to be
working as expected.
John

"Ronnie Vernon MVP" wrote:

Quote:

> Malu
>
> Very nice, thanks for the heads up.
>
> --
>
> Ronnie Vernon
> Microsoft MVP
> Windows Desktop Experience
>
>
> "Malu Menezes [MSFT]" <mariamen@xxxxxx> wrote in message
> news:%23YU%23GpnlIHA.6032@xxxxxx

Quote:

> > Hi,
> >
> > We just released a table with Vista Backup error codes and solutions in
> > our team blog:
> > http://blogs.technet.com/filecab/arc...s-updated.aspx
> >
> > The solution for the error 0x80070002 can be found in the table. This
> > problem is due to one or more profiles under a certain folder, and can be
> > solved folowing the steps.
> >
> > Hope it helps! Let us know if you have any firther problems.
> > --Malu
> >
> > --
> > Malu Menezes [MSFT]
> > ------------------------------
> > Messages posted to this newsgroup are provided "AS IS" with no warranties,
> > and confer no rights.
> > Check the Storage Solutions Division Team blog at
> > http://blogs.technet.com/filecab
> >
> >
> >
> > "John Edwards" <JohnEdwards@xxxxxx> wrote in message
> > news:1276341C-A7C2-4D1C-B79A-80AD086D7759@xxxxxx

Quote:

> >> No - NTFS.
> >>
> >> "Bob" wrote:
> >>
> >>> Is the external drive in the FAT32 format?
> >>> -------
> >>> *Report back, please*
> >>> [When responding to posts, please include the post(s) you are replying
> >>> to so
> >>> that others may learn and benefit from the issue]
> >>>
> >>> [How to ask a question]
> >>> http://support.microsoft.com/kb/555375
> >>>
> >>> "John Edwards" <JohnEdwards@xxxxxx> wrote in message
> >>> news:8B9F97AF-7042-4ACD-B5F5-5A733814035B@xxxxxx
> >>> > Running 'Create Backup' for the first time with Vista Home Premium (to
> >>> > a
> >>> > new
> >>> > 500GB external hard drive) repeatedly results in a failure message
> >>> > "The
> >>> > system cannot find the file specified (0x80070002)", although none is
> >>> > specified!!!
> >>> > Following other enquiries here, I have checked for surplus
> >>> > ProfileImagePaths
> >>> > (none, other than three starting %systemroot%). I have also run
> >>> > sfc/scannow
> >>> > and been told I have some corrupt files that couldn't be repaired, but
> >>> > the
> >>> > CBS.log advised reveals nothing of interest (as far as I can see - but
> >>> > happy
> >>> > to send extract to anyone who can help).
> >>> > I'm getting really worried about not backing up regularly. I have
> >>> > since
> >>> > downloaded (but not yet installed!) Vista SP1, and wonder whether the
> >>> > above
> >>> > problem might either be resolved by doing so OR cause failure of
> >>> > installation
> >>> > (which seems to be commonplace)! Any thoughts?????
> >>> > NB I have previously posted this in response to others' similar
> >>> > questions,
> >>> > but had little response. This is my first 'New Question' and I'm
> >>> > hoping
> >>> > for a
> >>> > better response! As I'm clearly not unique with this issue, does
> >>> > Microsoft
> >>> > offer any useful input?
> >>> >
> >>> >
> >>> >
> >>> > This is VERY familiar to me! I've had EXACTLY the same experience as
> >>> > Dennis,
> >>> > and through these newsgroups I have been advised to:
> >>> > a) run sfc/scannow, which tells me I have some corrupt files that
> >>> > couldn't
> >>> > be repaired - referring me to CBS.logs. However, although (eventually)
> >>> > I've
> >>> > isolated and copied the relevant part of the log, I can't see where
> >>> > the
> >>> > problem is. Could I send it to you?
> >>> > b) check the profile registry for unused profiles, as you outline.
> >>> > However,
> >>> > other than my own key, the three others ended:
> >>> > systemprofile, LocalService and NetworkService
> >>> > - and I guess they are properly there.
> >>> >
> >>> > I have posted a couple of similar items on the General Discussion part
> >>> > of
> >>> > the site, but without any responses - yet.
> >>> >
> >>> > I'd be VERY grateful for help to resolve this urgently, as I'm feeling
> >>> > extremely exposed without the ability to backup! Is there any prospect
> >>> > that
> >>> > installing SP1 (which I have been offered and downloaded, but not yet
> >>> > installed) would overcome the problem?
> >>> >
> >>> > Many thanks
> >>> >
> >>> > "Christine [MSFT]" wrote:
> >>> >
> >>> >> Here's the finding:
> >>> >>
> >>> >> After investigating with Dennis, the problem is due to an unused
> >>> >> profile
> >>> >> entry in the registry. In Dennis's case, there was a profile with no
> >>> >> profile
> >>> >> image under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
> >>> >> NT\CurrentVersion\ProfileList
> >>> >>
> >>> >> Deleting that particular entry in the registry solved the problem.
> >>> >> However,
> >>> >> before deleting anything from the registry, it is strongly
> >>> >> recommended to
> >>> >> export the key in question for safekeeping.
> >>> >>
> >>> >> Thanks,
> >>> >> --
> >>> >> Christine Fok, Program Manager, Storage Solution Division
> >>> >>
> >>> >>
> >>> >> "Christine [MSFT]" wrote:
> >>> >>
> >>> >> > Hi Dennis,
> >>> >> >
> >>> >> > To investigate the issue, could you send me the etl files under
> >>> >> > C:\Windows\Logs\WindowsBackup? (remove "online" from my email
> >>> >> > address)
> >>> >> >
> >>> >> > Thanks,
> >>> >> > Christine
> >>> >> >
> >>> >> >
> >>> >> > "Dennis" <Dennis@xxxxxx> wrote in message
> >>> >> > news:38894005-B6B6-489D-8DFC-4D45EEB8F893@xxxxxx
> >>> >> > > When I run the back up it always ends up with an error
> >>> >> > > code[0x80070002]
> >>> >> > > "system cannot find the file specified." I have tried to re boot
> >>> >> > > and
> >>> >> > > hold
> >>> >> > > F8
> >>> >> > > and repair your computer but it seems that nothing happens. I
> >>> >> > > have
> >>> >> > > tried
> >>> >> > > this
> >>> >> > > 4 or 5 times and nothing. I put the reinstallation disc in but I
> >>> >> > > dont
> >>> >> > > know
> >>> >> > > if
> >>> >> > > I can repair the problem without doing a fresh install and losing
> >>> >> > > all
> >>> >> > > my
> >>> >> > > files. I checked and I see a lot of people with the same type of
> >>> >> > > problem
> >>> >> > > with
> >>> >> > > backups. Could this be solved or do I have to reinstall or
> >>> >> > > should I
> >>> >> > > get
> >>> >> > > third party backup. I am running Windows Vista Home Premium on a
> >>> >> > > Dell
> >>> >> > > XPS
> >>> >> > > 32
> >>> >> > > bit with 2046 MB memory, Intel Core 2 CPU. Any help will be
> >>> >> > > useful.
> >>> >> > >
> >>> >> > >
> >>> >> > >
> >>> >> > > Dennis
> >>> >> >
> >>> > Was this post helpful to you?
> >>> >
> >>> >
> >>>
> >>>

> >

>

Mantra · 06-26-2008

Hi,

I had similar problem and thanks to your post it focused me on the registry. I then realised I downloaded REGISTRY MECHANIC around similar time my backup failed. Went into Regfistry Restore and restored to backup on same day and now it all works

Trevor

04-04-2008	#1 (permalink)
John Edwards n/a posts	Backup failure - Error 0x80070002 Running 'Create Backup' for the first time with Vista Home Premium (to a new 500GB external hard drive) repeatedly results in a failure message "The system cannot find the file specified (0x80070002)", although none is specified!!! Following other enquiries here, I have checked for surplus ProfileImagePaths (none, other than three starting %systemroot%). I have also run sfc/scannow and been told I have some corrupt files that couldn't be repaired, but the CBS.log advised reveals nothing of interest (as far as I can see - but happy to send extract to anyone who can help). I'm getting really worried about not backing up regularly. I have since downloaded (but not yet installed!) Vista SP1, and wonder whether the above problem might either be resolved by doing so OR cause failure of installation (which seems to be commonplace)! Any thoughts????? NB I have previously posted this in response to others' similar questions, but had little response. This is my first 'New Question' and I'm hoping for a better response! As I'm clearly not unique with this issue, does Microsoft offer any useful input? This is VERY familiar to me! I've had EXACTLY the same experience as Dennis, and through these newsgroups I have been advised to: a) run sfc/scannow, which tells me I have some corrupt files that couldn't be repaired - referring me to CBS.logs. However, although (eventually) I've isolated and copied the relevant part of the log, I can't see where the problem is. Could I send it to you? b) check the profile registry for unused profiles, as you outline. However, other than my own key, the three others ended: systemprofile, LocalService and NetworkService - and I guess they are properly there. I have posted a couple of similar items on the General Discussion part of the site, but without any responses - yet. I'd be VERY grateful for help to resolve this urgently, as I'm feeling extremely exposed without the ability to backup! Is there any prospect that installing SP1 (which I have been offered and downloaded, but not yet installed) would overcome the problem? Many thanks "Christine [MSFT]" wrote: Quote: > Here's the finding: > > After investigating with Dennis, the problem is due to an unused profile > entry in the registry. In Dennis's case, there was a profile with no profile > image under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows > NT\CurrentVersion\ProfileList > > Deleting that particular entry in the registry solved the problem. However, > before deleting anything from the registry, it is strongly recommended to > export the key in question for safekeeping. > > Thanks, > -- > Christine Fok, Program Manager, Storage Solution Division > > > "Christine [MSFT]" wrote: > Quote: > > Hi Dennis, > > > > To investigate the issue, could you send me the etl files under > > C:\Windows\Logs\WindowsBackup? (remove "online" from my email address) > > > > Thanks, > > Christine > > > > > > "Dennis" <Dennis@xxxxxx> wrote in message > > news:38894005-B6B6-489D-8DFC-4D45EEB8F893@xxxxxx Quote: > > > When I run the back up it always ends up with an error code[0x80070002] > > > "system cannot find the file specified." I have tried to re boot and hold > > > F8 > > > and repair your computer but it seems that nothing happens. I have tried > > > this > > > 4 or 5 times and nothing. I put the reinstallation disc in but I dont know > > > if > > > I can repair the problem without doing a fresh install and losing all my > > > files. I checked and I see a lot of people with the same type of problem > > > with > > > backups. Could this be solved or do I have to reinstall or should I get > > > third party backup. I am running Windows Vista Home Premium on a Dell XPS > > > 32 > > > bit with 2046 MB memory, Intel Core 2 CPU. Any help will be useful. > > > > > > > > > > > > Dennis > > Was this post helpful to you?
My System Specs

04-04-2008	#2 (permalink)
Bob n/a posts	Re: Backup failure - Error 0x80070002 Is the external drive in the FAT32 format? ------- Report back, please [When responding to posts, please include the post(s) you are replying to so that others may learn and benefit from the issue] [How to ask a question] http://support.microsoft.com/kb/555375 "John Edwards" <JohnEdwards@xxxxxx> wrote in message news:8B9F97AF-7042-4ACD-B5F5-5A733814035B@xxxxxx Quote: > Running 'Create Backup' for the first time with Vista Home Premium (to a > new > 500GB external hard drive) repeatedly results in a failure message "The > system cannot find the file specified (0x80070002)", although none is > specified!!! > Following other enquiries here, I have checked for surplus > ProfileImagePaths > (none, other than three starting %systemroot%). I have also run > sfc/scannow > and been told I have some corrupt files that couldn't be repaired, but the > CBS.log advised reveals nothing of interest (as far as I can see - but > happy > to send extract to anyone who can help). > I'm getting really worried about not backing up regularly. I have since > downloaded (but not yet installed!) Vista SP1, and wonder whether the > above > problem might either be resolved by doing so OR cause failure of > installation > (which seems to be commonplace)! Any thoughts????? > NB I have previously posted this in response to others' similar questions, > but had little response. This is my first 'New Question' and I'm hoping > for a > better response! As I'm clearly not unique with this issue, does Microsoft > offer any useful input? > > > > This is VERY familiar to me! I've had EXACTLY the same experience as > Dennis, > and through these newsgroups I have been advised to: > a) run sfc/scannow, which tells me I have some corrupt files that couldn't > be repaired - referring me to CBS.logs. However, although (eventually) > I've > isolated and copied the relevant part of the log, I can't see where the > problem is. Could I send it to you? > b) check the profile registry for unused profiles, as you outline. > However, > other than my own key, the three others ended: > systemprofile, LocalService and NetworkService > - and I guess they are properly there. > > I have posted a couple of similar items on the General Discussion part of > the site, but without any responses - yet. > > I'd be VERY grateful for help to resolve this urgently, as I'm feeling > extremely exposed without the ability to backup! Is there any prospect > that > installing SP1 (which I have been offered and downloaded, but not yet > installed) would overcome the problem? > > Many thanks > > "Christine [MSFT]" wrote: > Quote: >> Here's the finding: >> >> After investigating with Dennis, the problem is due to an unused profile >> entry in the registry. In Dennis's case, there was a profile with no >> profile >> image under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows >> NT\CurrentVersion\ProfileList >> >> Deleting that particular entry in the registry solved the problem. >> However, >> before deleting anything from the registry, it is strongly recommended to >> export the key in question for safekeeping. >> >> Thanks, >> -- >> Christine Fok, Program Manager, Storage Solution Division >> >> >> "Christine [MSFT]" wrote: >> Quote: >> > Hi Dennis, >> > >> > To investigate the issue, could you send me the etl files under >> > C:\Windows\Logs\WindowsBackup? (remove "online" from my email address) >> > >> > Thanks, >> > Christine >> > >> > >> > "Dennis" <Dennis@xxxxxx> wrote in message >> > news:38894005-B6B6-489D-8DFC-4D45EEB8F893@xxxxxx >> > > When I run the back up it always ends up with an error >> > > code[0x80070002] >> > > "system cannot find the file specified." I have tried to re boot and >> > > hold >> > > F8 >> > > and repair your computer but it seems that nothing happens. I have >> > > tried >> > > this >> > > 4 or 5 times and nothing. I put the reinstallation disc in but I dont >> > > know >> > > if >> > > I can repair the problem without doing a fresh install and losing all >> > > my >> > > files. I checked and I see a lot of people with the same type of >> > > problem >> > > with >> > > backups. Could this be solved or do I have to reinstall or should I >> > > get >> > > third party backup. I am running Windows Vista Home Premium on a Dell >> > > XPS >> > > 32 >> > > bit with 2046 MB memory, Intel Core 2 CPU. Any help will be useful. >> > > >> > > >> > > >> > > Dennis >> > > Was this post helpful to you? > >
My System Specs

04-04-2008	#3 (permalink)
John Edwards n/a posts	Re: Backup failure - Error 0x80070002 No - NTFS. "Bob" wrote: Quote: > Is the external drive in the FAT32 format? > ------- > Report back, please > [When responding to posts, please include the post(s) you are replying to so > that others may learn and benefit from the issue] > > [How to ask a question] > http://support.microsoft.com/kb/555375 > > "John Edwards" <JohnEdwards@xxxxxx> wrote in message > news:8B9F97AF-7042-4ACD-B5F5-5A733814035B@xxxxxx Quote: > > Running 'Create Backup' for the first time with Vista Home Premium (to a > > new > > 500GB external hard drive) repeatedly results in a failure message "The > > system cannot find the file specified (0x80070002)", although none is > > specified!!! > > Following other enquiries here, I have checked for surplus > > ProfileImagePaths > > (none, other than three starting %systemroot%). I have also run > > sfc/scannow > > and been told I have some corrupt files that couldn't be repaired, but the > > CBS.log advised reveals nothing of interest (as far as I can see - but > > happy > > to send extract to anyone who can help). > > I'm getting really worried about not backing up regularly. I have since > > downloaded (but not yet installed!) Vista SP1, and wonder whether the > > above > > problem might either be resolved by doing so OR cause failure of > > installation > > (which seems to be commonplace)! Any thoughts????? > > NB I have previously posted this in response to others' similar questions, > > but had little response. This is my first 'New Question' and I'm hoping > > for a > > better response! As I'm clearly not unique with this issue, does Microsoft > > offer any useful input? > > > > > > > > This is VERY familiar to me! I've had EXACTLY the same experience as > > Dennis, > > and through these newsgroups I have been advised to: > > a) run sfc/scannow, which tells me I have some corrupt files that couldn't > > be repaired - referring me to CBS.logs. However, although (eventually) > > I've > > isolated and copied the relevant part of the log, I can't see where the > > problem is. Could I send it to you? > > b) check the profile registry for unused profiles, as you outline. > > However, > > other than my own key, the three others ended: > > systemprofile, LocalService and NetworkService > > - and I guess they are properly there. > > > > I have posted a couple of similar items on the General Discussion part of > > the site, but without any responses - yet. > > > > I'd be VERY grateful for help to resolve this urgently, as I'm feeling > > extremely exposed without the ability to backup! Is there any prospect > > that > > installing SP1 (which I have been offered and downloaded, but not yet > > installed) would overcome the problem? > > > > Many thanks > > > > "Christine [MSFT]" wrote: > > Quote: > >> Here's the finding: > >> > >> After investigating with Dennis, the problem is due to an unused profile > >> entry in the registry. In Dennis's case, there was a profile with no > >> profile > >> image under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows > >> NT\CurrentVersion\ProfileList > >> > >> Deleting that particular entry in the registry solved the problem. > >> However, > >> before deleting anything from the registry, it is strongly recommended to > >> export the key in question for safekeeping. > >> > >> Thanks, > >> -- > >> Christine Fok, Program Manager, Storage Solution Division > >> > >> > >> "Christine [MSFT]" wrote: > >> > >> > Hi Dennis, > >> > > >> > To investigate the issue, could you send me the etl files under > >> > C:\Windows\Logs\WindowsBackup? (remove "online" from my email address) > >> > > >> > Thanks, > >> > Christine > >> > > >> > > >> > "Dennis" <Dennis@xxxxxx> wrote in message > >> > news:38894005-B6B6-489D-8DFC-4D45EEB8F893@xxxxxx > >> > > When I run the back up it always ends up with an error > >> > > code[0x80070002] > >> > > "system cannot find the file specified." I have tried to re boot and > >> > > hold > >> > > F8 > >> > > and repair your computer but it seems that nothing happens. I have > >> > > tried > >> > > this > >> > > 4 or 5 times and nothing. I put the reinstallation disc in but I dont > >> > > know > >> > > if > >> > > I can repair the problem without doing a fresh install and losing all > >> > > my > >> > > files. I checked and I see a lot of people with the same type of > >> > > problem > >> > > with > >> > > backups. Could this be solved or do I have to reinstall or should I > >> > > get > >> > > third party backup. I am running Windows Vista Home Premium on a Dell > >> > > XPS > >> > > 32 > >> > > bit with 2046 MB memory, Intel Core 2 CPU. Any help will be useful. > >> > > > >> > > > >> > > > >> > > Dennis > >> > > > Was this post helpful to you? > > > > > >
My System Specs

04-04-2008	#4 (permalink)
Malu Menezes [MSFT] n/a posts	Re: Backup failure - Error 0x80070002 Hi, We just released a table with Vista Backup error codes and solutions in our team blog: http://blogs.technet.com/filecab/arc...s-updated.aspx The solution for the error 0x80070002 can be found in the table. This problem is due to one or more profiles under a certain folder, and can be solved folowing the steps. Hope it helps! Let us know if you have any firther problems. --Malu -- Malu Menezes [MSFT] ------------------------------ Messages posted to this newsgroup are provided "AS IS" with no warranties, and confer no rights. Check the Storage Solutions Division Team blog at http://blogs.technet.com/filecab "John Edwards" <JohnEdwards@xxxxxx> wrote in message news:1276341C-A7C2-4D1C-B79A-80AD086D7759@xxxxxx Quote: > No - NTFS. > > "Bob" wrote: > Quote: >> Is the external drive in the FAT32 format? >> ------- >> Report back, please >> [When responding to posts, please include the post(s) you are replying to >> so >> that others may learn and benefit from the issue] >> >> [How to ask a question] >> http://support.microsoft.com/kb/555375 >> >> "John Edwards" <JohnEdwards@xxxxxx> wrote in message >> news:8B9F97AF-7042-4ACD-B5F5-5A733814035B@xxxxxx Quote: >> > Running 'Create Backup' for the first time with Vista Home Premium (to >> > a >> > new >> > 500GB external hard drive) repeatedly results in a failure message "The >> > system cannot find the file specified (0x80070002)", although none is >> > specified!!! >> > Following other enquiries here, I have checked for surplus >> > ProfileImagePaths >> > (none, other than three starting %systemroot%). I have also run >> > sfc/scannow >> > and been told I have some corrupt files that couldn't be repaired, but >> > the >> > CBS.log advised reveals nothing of interest (as far as I can see - but >> > happy >> > to send extract to anyone who can help). >> > I'm getting really worried about not backing up regularly. I have since >> > downloaded (but not yet installed!) Vista SP1, and wonder whether the >> > above >> > problem might either be resolved by doing so OR cause failure of >> > installation >> > (which seems to be commonplace)! Any thoughts????? >> > NB I have previously posted this in response to others' similar >> > questions, >> > but had little response. This is my first 'New Question' and I'm hoping >> > for a >> > better response! As I'm clearly not unique with this issue, does >> > Microsoft >> > offer any useful input? >> > >> > >> > >> > This is VERY familiar to me! I've had EXACTLY the same experience as >> > Dennis, >> > and through these newsgroups I have been advised to: >> > a) run sfc/scannow, which tells me I have some corrupt files that >> > couldn't >> > be repaired - referring me to CBS.logs. However, although (eventually) >> > I've >> > isolated and copied the relevant part of the log, I can't see where the >> > problem is. Could I send it to you? >> > b) check the profile registry for unused profiles, as you outline. >> > However, >> > other than my own key, the three others ended: >> > systemprofile, LocalService and NetworkService >> > - and I guess they are properly there. >> > >> > I have posted a couple of similar items on the General Discussion part >> > of >> > the site, but without any responses - yet. >> > >> > I'd be VERY grateful for help to resolve this urgently, as I'm feeling >> > extremely exposed without the ability to backup! Is there any prospect >> > that >> > installing SP1 (which I have been offered and downloaded, but not yet >> > installed) would overcome the problem? >> > >> > Many thanks >> > >> > "Christine [MSFT]" wrote: >> > >> >> Here's the finding: >> >> >> >> After investigating with Dennis, the problem is due to an unused >> >> profile >> >> entry in the registry. In Dennis's case, there was a profile with no >> >> profile >> >> image under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows >> >> NT\CurrentVersion\ProfileList >> >> >> >> Deleting that particular entry in the registry solved the problem. >> >> However, >> >> before deleting anything from the registry, it is strongly recommended >> >> to >> >> export the key in question for safekeeping. >> >> >> >> Thanks, >> >> -- >> >> Christine Fok, Program Manager, Storage Solution Division >> >> >> >> >> >> "Christine [MSFT]" wrote: >> >> >> >> > Hi Dennis, >> >> > >> >> > To investigate the issue, could you send me the etl files under >> >> > C:\Windows\Logs\WindowsBackup? (remove "online" from my email >> >> > address) >> >> > >> >> > Thanks, >> >> > Christine >> >> > >> >> > >> >> > "Dennis" <Dennis@xxxxxx> wrote in message >> >> > news:38894005-B6B6-489D-8DFC-4D45EEB8F893@xxxxxx >> >> > > When I run the back up it always ends up with an error >> >> > > code[0x80070002] >> >> > > "system cannot find the file specified." I have tried to re boot >> >> > > and >> >> > > hold >> >> > > F8 >> >> > > and repair your computer but it seems that nothing happens. I have >> >> > > tried >> >> > > this >> >> > > 4 or 5 times and nothing. I put the reinstallation disc in but I >> >> > > dont >> >> > > know >> >> > > if >> >> > > I can repair the problem without doing a fresh install and losing >> >> > > all >> >> > > my >> >> > > files. I checked and I see a lot of people with the same type of >> >> > > problem >> >> > > with >> >> > > backups. Could this be solved or do I have to reinstall or should >> >> > > I >> >> > > get >> >> > > third party backup. I am running Windows Vista Home Premium on a >> >> > > Dell >> >> > > XPS >> >> > > 32 >> >> > > bit with 2046 MB memory, Intel Core 2 CPU. Any help will be >> >> > > useful. >> >> > > >> >> > > >> >> > > >> >> > > Dennis >> >> > >> > Was this post helpful to you? >> > >> > >> >>
My System Specs

04-04-2008	#5 (permalink)
John Edwards n/a posts	Re: Backup failure - Error 0x80070002 Malu Thanks for that, but, as I mentioned, it's the first thing I was advised to try - but to no avail. There must be another meaning in this context....... Anyway, your blog looks interesting, so I've signed up. "Malu Menezes [MSFT]" wrote: Quote: > Hi, > > We just released a table with Vista Backup error codes and solutions in our > team blog: > http://blogs.technet.com/filecab/arc...s-updated.aspx > > The solution for the error 0x80070002 can be found in the table. This > problem is due to one or more profiles under a certain folder, and can be > solved folowing the steps. > > Hope it helps! Let us know if you have any firther problems. > --Malu > > -- > Malu Menezes [MSFT] > ------------------------------ > Messages posted to this newsgroup are provided "AS IS" with no warranties, > and confer no rights. > Check the Storage Solutions Division Team blog at > http://blogs.technet.com/filecab > > > > "John Edwards" <JohnEdwards@xxxxxx> wrote in message > news:1276341C-A7C2-4D1C-B79A-80AD086D7759@xxxxxx Quote: > > No - NTFS. > > > > "Bob" wrote: > > Quote: > >> Is the external drive in the FAT32 format? > >> ------- > >> Report back, please > >> [When responding to posts, please include the post(s) you are replying to > >> so > >> that others may learn and benefit from the issue] > >> > >> [How to ask a question] > >> http://support.microsoft.com/kb/555375 > >> > >> "John Edwards" <JohnEdwards@xxxxxx> wrote in message > >> news:8B9F97AF-7042-4ACD-B5F5-5A733814035B@xxxxxx > >> > Running 'Create Backup' for the first time with Vista Home Premium (to > >> > a > >> > new > >> > 500GB external hard drive) repeatedly results in a failure message "The > >> > system cannot find the file specified (0x80070002)", although none is > >> > specified!!! > >> > Following other enquiries here, I have checked for surplus > >> > ProfileImagePaths > >> > (none, other than three starting %systemroot%). I have also run > >> > sfc/scannow > >> > and been told I have some corrupt files that couldn't be repaired, but > >> > the > >> > CBS.log advised reveals nothing of interest (as far as I can see - but > >> > happy > >> > to send extract to anyone who can help). > >> > I'm getting really worried about not backing up regularly. I have since > >> > downloaded (but not yet installed!) Vista SP1, and wonder whether the > >> > above > >> > problem might either be resolved by doing so OR cause failure of > >> > installation > >> > (which seems to be commonplace)! Any thoughts????? > >> > NB I have previously posted this in response to others' similar > >> > questions, > >> > but had little response. This is my first 'New Question' and I'm hoping > >> > for a > >> > better response! As I'm clearly not unique with this issue, does > >> > Microsoft > >> > offer any useful input? > >> > > >> > > >> > > >> > This is VERY familiar to me! I've had EXACTLY the same experience as > >> > Dennis, > >> > and through these newsgroups I have been advised to: > >> > a) run sfc/scannow, which tells me I have some corrupt files that > >> > couldn't > >> > be repaired - referring me to CBS.logs. However, although (eventually) > >> > I've > >> > isolated and copied the relevant part of the log, I can't see where the > >> > problem is. Could I send it to you? > >> > b) check the profile registry for unused profiles, as you outline. > >> > However, > >> > other than my own key, the three others ended: > >> > systemprofile, LocalService and NetworkService > >> > - and I guess they are properly there. > >> > > >> > I have posted a couple of similar items on the General Discussion part > >> > of > >> > the site, but without any responses - yet. > >> > > >> > I'd be VERY grateful for help to resolve this urgently, as I'm feeling > >> > extremely exposed without the ability to backup! Is there any prospect > >> > that > >> > installing SP1 (which I have been offered and downloaded, but not yet > >> > installed) would overcome the problem? > >> > > >> > Many thanks > >> > > >> > "Christine [MSFT]" wrote: > >> > > >> >> Here's the finding: > >> >> > >> >> After investigating with Dennis, the problem is due to an unused > >> >> profile > >> >> entry in the registry. In Dennis's case, there was a profile with no > >> >> profile > >> >> image under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows > >> >> NT\CurrentVersion\ProfileList > >> >> > >> >> Deleting that particular entry in the registry solved the problem. > >> >> However, > >> >> before deleting anything from the registry, it is strongly recommended > >> >> to > >> >> export the key in question for safekeeping. > >> >> > >> >> Thanks, > >> >> -- > >> >> Christine Fok, Program Manager, Storage Solution Division > >> >> > >> >> > >> >> "Christine [MSFT]" wrote: > >> >> > >> >> > Hi Dennis, > >> >> > > >> >> > To investigate the issue, could you send me the etl files under > >> >> > C:\Windows\Logs\WindowsBackup? (remove "online" from my email > >> >> > address) > >> >> > > >> >> > Thanks, > >> >> > Christine > >> >> > > >> >> > > >> >> > "Dennis" <Dennis@xxxxxx> wrote in message > >> >> > news:38894005-B6B6-489D-8DFC-4D45EEB8F893@xxxxxx > >> >> > > When I run the back up it always ends up with an error > >> >> > > code[0x80070002] > >> >> > > "system cannot find the file specified." I have tried to re boot > >> >> > > and > >> >> > > hold > >> >> > > F8 > >> >> > > and repair your computer but it seems that nothing happens. I have > >> >> > > tried > >> >> > > this > >> >> > > 4 or 5 times and nothing. I put the reinstallation disc in but I > >> >> > > dont > >> >> > > know > >> >> > > if > >> >> > > I can repair the problem without doing a fresh install and losing > >> >> > > all > >> >> > > my > >> >> > > files. I checked and I see a lot of people with the same type of > >> >> > > problem > >> >> > > with > >> >> > > backups. Could this be solved or do I have to reinstall or should > >> >> > > I > >> >> > > get > >> >> > > third party backup. I am running Windows Vista Home Premium on a > >> >> > > Dell > >> >> > > XPS > >> >> > > 32 > >> >> > > bit with 2046 MB memory, Intel Core 2 CPU. Any help will be > >> >> > > useful. > >> >> > > > >> >> > > > >> >> > > > >> >> > > Dennis > >> >> > > >> > Was this post helpful to you? > >> > > >> > > >> > >> > >
My System Specs

04-05-2008	#6 (permalink)
Ronnie Vernon MVP n/a posts	Re: Backup failure - Error 0x80070002 Malu Very nice, thanks for the heads up. -- Ronnie Vernon Microsoft MVP Windows Desktop Experience "Malu Menezes [MSFT]" <mariamen@xxxxxx> wrote in message news:%23YU%23GpnlIHA.6032@xxxxxx Quote: > Hi, > > We just released a table with Vista Backup error codes and solutions in > our team blog: > http://blogs.technet.com/filecab/arc...s-updated.aspx > > The solution for the error 0x80070002 can be found in the table. This > problem is due to one or more profiles under a certain folder, and can be > solved folowing the steps. > > Hope it helps! Let us know if you have any firther problems. > --Malu > > -- > Malu Menezes [MSFT] > ------------------------------ > Messages posted to this newsgroup are provided "AS IS" with no warranties, > and confer no rights. > Check the Storage Solutions Division Team blog at > http://blogs.technet.com/filecab > > > > "John Edwards" <JohnEdwards@xxxxxx> wrote in message > news:1276341C-A7C2-4D1C-B79A-80AD086D7759@xxxxxx Quote: >> No - NTFS. >> >> "Bob" wrote: >> Quote: >>> Is the external drive in the FAT32 format? >>> ------- >>> Report back, please >>> [When responding to posts, please include the post(s) you are replying >>> to so >>> that others may learn and benefit from the issue] >>> >>> [How to ask a question] >>> http://support.microsoft.com/kb/555375 >>> >>> "John Edwards" <JohnEdwards@xxxxxx> wrote in message >>> news:8B9F97AF-7042-4ACD-B5F5-5A733814035B@xxxxxx >>> > Running 'Create Backup' for the first time with Vista Home Premium (to >>> > a >>> > new >>> > 500GB external hard drive) repeatedly results in a failure message >>> > "The >>> > system cannot find the file specified (0x80070002)", although none is >>> > specified!!! >>> > Following other enquiries here, I have checked for surplus >>> > ProfileImagePaths >>> > (none, other than three starting %systemroot%). I have also run >>> > sfc/scannow >>> > and been told I have some corrupt files that couldn't be repaired, but >>> > the >>> > CBS.log advised reveals nothing of interest (as far as I can see - but >>> > happy >>> > to send extract to anyone who can help). >>> > I'm getting really worried about not backing up regularly. I have >>> > since >>> > downloaded (but not yet installed!) Vista SP1, and wonder whether the >>> > above >>> > problem might either be resolved by doing so OR cause failure of >>> > installation >>> > (which seems to be commonplace)! Any thoughts????? >>> > NB I have previously posted this in response to others' similar >>> > questions, >>> > but had little response. This is my first 'New Question' and I'm >>> > hoping >>> > for a >>> > better response! As I'm clearly not unique with this issue, does >>> > Microsoft >>> > offer any useful input? >>> > >>> > >>> > >>> > This is VERY familiar to me! I've had EXACTLY the same experience as >>> > Dennis, >>> > and through these newsgroups I have been advised to: >>> > a) run sfc/scannow, which tells me I have some corrupt files that >>> > couldn't >>> > be repaired - referring me to CBS.logs. However, although (eventually) >>> > I've >>> > isolated and copied the relevant part of the log, I can't see where >>> > the >>> > problem is. Could I send it to you? >>> > b) check the profile registry for unused profiles, as you outline. >>> > However, >>> > other than my own key, the three others ended: >>> > systemprofile, LocalService and NetworkService >>> > - and I guess they are properly there. >>> > >>> > I have posted a couple of similar items on the General Discussion part >>> > of >>> > the site, but without any responses - yet. >>> > >>> > I'd be VERY grateful for help to resolve this urgently, as I'm feeling >>> > extremely exposed without the ability to backup! Is there any prospect >>> > that >>> > installing SP1 (which I have been offered and downloaded, but not yet >>> > installed) would overcome the problem? >>> > >>> > Many thanks >>> > >>> > "Christine [MSFT]" wrote: >>> > >>> >> Here's the finding: >>> >> >>> >> After investigating with Dennis, the problem is due to an unused >>> >> profile >>> >> entry in the registry. In Dennis's case, there was a profile with no >>> >> profile >>> >> image under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows >>> >> NT\CurrentVersion\ProfileList >>> >> >>> >> Deleting that particular entry in the registry solved the problem. >>> >> However, >>> >> before deleting anything from the registry, it is strongly >>> >> recommended to >>> >> export the key in question for safekeeping. >>> >> >>> >> Thanks, >>> >> -- >>> >> Christine Fok, Program Manager, Storage Solution Division >>> >> >>> >> >>> >> "Christine [MSFT]" wrote: >>> >> >>> >> > Hi Dennis, >>> >> > >>> >> > To investigate the issue, could you send me the etl files under >>> >> > C:\Windows\Logs\WindowsBackup? (remove "online" from my email >>> >> > address) >>> >> > >>> >> > Thanks, >>> >> > Christine >>> >> > >>> >> > >>> >> > "Dennis" <Dennis@xxxxxx> wrote in message >>> >> > news:38894005-B6B6-489D-8DFC-4D45EEB8F893@xxxxxx >>> >> > > When I run the back up it always ends up with an error >>> >> > > code[0x80070002] >>> >> > > "system cannot find the file specified." I have tried to re boot >>> >> > > and >>> >> > > hold >>> >> > > F8 >>> >> > > and repair your computer but it seems that nothing happens. I >>> >> > > have >>> >> > > tried >>> >> > > this >>> >> > > 4 or 5 times and nothing. I put the reinstallation disc in but I >>> >> > > dont >>> >> > > know >>> >> > > if >>> >> > > I can repair the problem without doing a fresh install and losing >>> >> > > all >>> >> > > my >>> >> > > files. I checked and I see a lot of people with the same type of >>> >> > > problem >>> >> > > with >>> >> > > backups. Could this be solved or do I have to reinstall or >>> >> > > should I >>> >> > > get >>> >> > > third party backup. I am running Windows Vista Home Premium on a >>> >> > > Dell >>> >> > > XPS >>> >> > > 32 >>> >> > > bit with 2046 MB memory, Intel Core 2 CPU. Any help will be >>> >> > > useful. >>> >> > > >>> >> > > >>> >> > > >>> >> > > Dennis >>> >> > >>> > Was this post helpful to you? >>> > >>> > >>> >>> >
My System Specs

04-23-2008	#7 (permalink)
John Edwards n/a posts	Re: Backup failure - Error 0x80070002 SUCCESS!!!! I'm very pleased to report that the second attempt to Repair Install Vista from the Medion Recovery Disc worked fine AND I have now successfully run a backup! For information, the second time, having finally managed to delete (from the FileRepository in C:\Windows\System32\DriverStore) the newer nVidia graphics drivers that always crash my PC, I ran it with UAC active, Windows Features turned off along with Virus & Spyware protection. It took about 2 hours (without Windows Updates - I have that pleasure to come!), and so far, everything except the Media Centre (and its remote control) seems to be working as expected. John "Ronnie Vernon MVP" wrote: Quote: > Malu > > Very nice, thanks for the heads up. > > -- > > Ronnie Vernon > Microsoft MVP > Windows Desktop Experience > > > "Malu Menezes [MSFT]" <mariamen@xxxxxx> wrote in message > news:%23YU%23GpnlIHA.6032@xxxxxx Quote: > > Hi, > > > > We just released a table with Vista Backup error codes and solutions in > > our team blog: > > http://blogs.technet.com/filecab/arc...s-updated.aspx > > > > The solution for the error 0x80070002 can be found in the table. This > > problem is due to one or more profiles under a certain folder, and can be > > solved folowing the steps. > > > > Hope it helps! Let us know if you have any firther problems. > > --Malu > > > > -- > > Malu Menezes [MSFT] > > ------------------------------ > > Messages posted to this newsgroup are provided "AS IS" with no warranties, > > and confer no rights. > > Check the Storage Solutions Division Team blog at > > http://blogs.technet.com/filecab > > > > > > > > "John Edwards" <JohnEdwards@xxxxxx> wrote in message > > news:1276341C-A7C2-4D1C-B79A-80AD086D7759@xxxxxx Quote: > >> No - NTFS. > >> > >> "Bob" wrote: > >> > >>> Is the external drive in the FAT32 format? > >>> ------- > >>> Report back, please > >>> [When responding to posts, please include the post(s) you are replying > >>> to so > >>> that others may learn and benefit from the issue] > >>> > >>> [How to ask a question] > >>> http://support.microsoft.com/kb/555375 > >>> > >>> "John Edwards" <JohnEdwards@xxxxxx> wrote in message > >>> news:8B9F97AF-7042-4ACD-B5F5-5A733814035B@xxxxxx > >>> > Running 'Create Backup' for the first time with Vista Home Premium (to > >>> > a > >>> > new > >>> > 500GB external hard drive) repeatedly results in a failure message > >>> > "The > >>> > system cannot find the file specified (0x80070002)", although none is > >>> > specified!!! > >>> > Following other enquiries here, I have checked for surplus > >>> > ProfileImagePaths > >>> > (none, other than three starting %systemroot%). I have also run > >>> > sfc/scannow > >>> > and been told I have some corrupt files that couldn't be repaired, but > >>> > the > >>> > CBS.log advised reveals nothing of interest (as far as I can see - but > >>> > happy > >>> > to send extract to anyone who can help). > >>> > I'm getting really worried about not backing up regularly. I have > >>> > since > >>> > downloaded (but not yet installed!) Vista SP1, and wonder whether the > >>> > above > >>> > problem might either be resolved by doing so OR cause failure of > >>> > installation > >>> > (which seems to be commonplace)! Any thoughts????? > >>> > NB I have previously posted this in response to others' similar > >>> > questions, > >>> > but had little response. This is my first 'New Question' and I'm > >>> > hoping > >>> > for a > >>> > better response! As I'm clearly not unique with this issue, does > >>> > Microsoft > >>> > offer any useful input? > >>> > > >>> > > >>> > > >>> > This is VERY familiar to me! I've had EXACTLY the same experience as > >>> > Dennis, > >>> > and through these newsgroups I have been advised to: > >>> > a) run sfc/scannow, which tells me I have some corrupt files that > >>> > couldn't > >>> > be repaired - referring me to CBS.logs. However, although (eventually) > >>> > I've > >>> > isolated and copied the relevant part of the log, I can't see where > >>> > the > >>> > problem is. Could I send it to you? > >>> > b) check the profile registry for unused profiles, as you outline. > >>> > However, > >>> > other than my own key, the three others ended: > >>> > systemprofile, LocalService and NetworkService > >>> > - and I guess they are properly there. > >>> > > >>> > I have posted a couple of similar items on the General Discussion part > >>> > of > >>> > the site, but without any responses - yet. > >>> > > >>> > I'd be VERY grateful for help to resolve this urgently, as I'm feeling > >>> > extremely exposed without the ability to backup! Is there any prospect > >>> > that > >>> > installing SP1 (which I have been offered and downloaded, but not yet > >>> > installed) would overcome the problem? > >>> > > >>> > Many thanks > >>> > > >>> > "Christine [MSFT]" wrote: > >>> > > >>> >> Here's the finding: > >>> >> > >>> >> After investigating with Dennis, the problem is due to an unused > >>> >> profile > >>> >> entry in the registry. In Dennis's case, there was a profile with no > >>> >> profile > >>> >> image under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows > >>> >> NT\CurrentVersion\ProfileList > >>> >> > >>> >> Deleting that particular entry in the registry solved the problem. > >>> >> However, > >>> >> before deleting anything from the registry, it is strongly > >>> >> recommended to > >>> >> export the key in question for safekeeping. > >>> >> > >>> >> Thanks, > >>> >> -- > >>> >> Christine Fok, Program Manager, Storage Solution Division > >>> >> > >>> >> > >>> >> "Christine [MSFT]" wrote: > >>> >> > >>> >> > Hi Dennis, > >>> >> > > >>> >> > To investigate the issue, could you send me the etl files under > >>> >> > C:\Windows\Logs\WindowsBackup? (remove "online" from my email > >>> >> > address) > >>> >> > > >>> >> > Thanks, > >>> >> > Christine > >>> >> > > >>> >> > > >>> >> > "Dennis" <Dennis@xxxxxx> wrote in message > >>> >> > news:38894005-B6B6-489D-8DFC-4D45EEB8F893@xxxxxx > >>> >> > > When I run the back up it always ends up with an error > >>> >> > > code[0x80070002] > >>> >> > > "system cannot find the file specified." I have tried to re boot > >>> >> > > and > >>> >> > > hold > >>> >> > > F8 > >>> >> > > and repair your computer but it seems that nothing happens. I > >>> >> > > have > >>> >> > > tried > >>> >> > > this > >>> >> > > 4 or 5 times and nothing. I put the reinstallation disc in but I > >>> >> > > dont > >>> >> > > know > >>> >> > > if > >>> >> > > I can repair the problem without doing a fresh install and losing > >>> >> > > all > >>> >> > > my > >>> >> > > files. I checked and I see a lot of people with the same type of > >>> >> > > problem > >>> >> > > with > >>> >> > > backups. Could this be solved or do I have to reinstall or > >>> >> > > should I > >>> >> > > get > >>> >> > > third party backup. I am running Windows Vista Home Premium on a > >>> >> > > Dell > >>> >> > > XPS > >>> >> > > 32 > >>> >> > > bit with 2046 MB memory, Intel Core 2 CPU. Any help will be > >>> >> > > useful. > >>> >> > > > >>> >> > > > >>> >> > > > >>> >> > > Dennis > >>> >> > > >>> > Was this post helpful to you? > >>> > > >>> > > >>> > >>> > > >
My System Specs

06-26-2008	#8 (permalink)
Mantra 32bit Home Premium 2 posts	Re: Backup failure - Error 0x80070002 Hi, I had similar problem and thanks to your post it focused me on the registry. I then realised I downloaded REGISTRY MECHANIC around similar time my backup failed. Went into Regfistry Restore and restored to backup on same day and now it all works Trevor
My System Specs

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