Would you mind posting this problem on The Filing Cabinet
), the blog for the backup
team, so that the team can help you further diagnose your problem?
"FrankM" <FrankM@xxxxxx> wrote in message
> Here is a fix for that problem.
> A telephone service rep named Murray at HP told me the System Restore
> program must be corrupted and the only way to resolve the issue was to use
> the System Recovery Disks to take the PC back to when-new condition.
> Before I was ready to take that drastic action I phoned HP again for a
> second opinion and got a different technician, Naomi. She tried using Safe
> Mode to run System Restore. It works fine from there. The program was NOT
> It is a little inconvenient to run System Restore from Safe Mode but far
> preferable to reinstalling all my programs after using Recovery Disks,
> especially with no guarantee that Restore would work even then. The
> is that something else I have running is conflicting with the Restore
> program. But, hey, as long as it works from Safe Mode, I am content.
> I post this answer for the benefit of anyone faced with the same issue.