Cannot Install DirectX

"This error indicates ..." the obvious. As I said "I have tried all that has
been suggected here and more"

I have downloaded the Web version .. the complete package ... all result in
the same. They either fail to install or give you an immediate "install
complete". and notthing is there.

If extracted the CABs and viewed them ... they appear fine.

Yes the Cryto service is up ... I'v have tried building a certificate for
these files ... doesn't work.

I'm pretty sure this is a bug introduced into vista recently. I have heard
success stories on this before April.

Thanks for ur fast reply

Richard
MS MVP since 1996 .. System Internals Software Developer

"Chuck Walbourn [MSFT]" wrote:

Send me your %WINDIR% + "Logs" file DirectX.log offline.

I just tried it on my Windows Vista Ultimate X64 machine and it ran fine.

--
Chuck Walbourn
SDE, XNA Developer Connection

This posting is provided "AS IS" with no warranties, and confers no rights.

"Richard" <Richard@xxxxxx> wrote in message
news:FE89A890-9CDD-4F3A-903F-EF6BEA589325@xxxxxx

I'll send you the logs, but there wil be nothing in there, I suspect, I can't
install Direct X 9.xc ... from any method. I am running a new Brand New DELL
XPS M1730 Maxed out ... Vista Ultimate (32bit) ...

If I run the same source installs on my DELL XPS 710 ... no problem

Will send them to you tomorrow ...

Thanks again for your attention ,,,, u may be the very source to this issue
that has effected many users in the last 60 days.

"Chuck Walbourn [MSFT]" wrote:

"Send me your %WINDIR% + "Logs" file DirectX.log offline" need ur email
address .. u got mine

"Chuck Walbourn [MSFT]" wrote:

You got mail ... attached is the log you requested and another ...

"Chuck Walbourn [MSFT]" wrote:

Hiya Chuck .. email returned that I sent you ... her are the bottom view
lines of the directx.log. Let me know if u also would like the errorlog.
"Chuck Walbourn [MSFT]" wrote:

5/28/08 08:02:01: dsetup32: === SetupForDirectX() start ===
05/28/08 08:02:01: dsetup32: Mar 5 2008 15:45:01
05/28/08 08:02:01: dsetup32: SetupForDirectX(): query dxsetup command:
result = 2.
05/28/08 08:02:01: dsetup32: DXSetupCommand = 0.
05/28/08 08:02:01: DXWSetup: DSetupCallback(): Phase = 0, Steps = 0
05/28/08 08:02:01: dsetup32: Installing on Windows 6.0.6001
05/28/08 08:02:01: dsetup32: DirectXSetupIsJapanese == 0
05/28/08 08:02:01: dsetup32: DirectXSetupIsJapanNec == 0
05/28/08 08:02:22: dsetup32: IsIA64(): not IA64.
05/28/08 08:02:22: dsetup32: CLR version number = 2.0.50727
05/28/08 08:02:22: dsetup32: DXCheckTrust():
C:\Windows\system32\DirectX\WebSetup\dxupdate.cab is trusted.
05/28/08 08:02:22: dsetup32: GetCDXUpdate(): Extracting dxupdate.dll from
C:\Windows\system32\DirectX\WebSetup\dxupdate.cab.
05/28/08 08:02:22: dsetup32: Extracted file
C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\dxupdate.dll from cab
05/28/08 08:02:22: dsetup32: Extracted file
C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\dxupdate.inf from cab
05/28/08 08:02:22: dsetup32: Extracted file
C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\dxupdate.cif from cab
05/28/08 08:02:22: dsetup32: GetCDXUpdate(): Loading dxupdate.dll in
C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\.
05/28/08 08:02:22: dsetup32: DirectXSetupIsJapanese == 0
05/28/08 08:02:22: dsetup32: DirectXSetupIsJapanNec == 0
05/28/08 08:02:22: dsetup32: IsWow64(): not Wow64 process.
05/28/08 08:02:22: dxupdate: -----
05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In
dxdllreg_x86.cab does not exist.
05/28/08 08:02:22: dxupdate: -----
05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In
RGB9Rast_1_x86.cab does not exist.
05/28/08 08:02:22: dxupdate: -----
05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In
RGB9Rast_1_x64.cab does not exist.
05/28/08 08:02:22: dxupdate: -----
05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In
RGB9Rast_2_x86.cab does not exist.
05/28/08 08:02:22: dxupdate: -----
05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In
RGB9Rast_2_x64.cab does not exist.
05/28/08 08:02:22: dxupdate: -----
05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): DXUPDATE_MANAGEDDX
05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): Checking for
MDX_1.0.2902.0_x86.cab...
05/28/08 08:02:22: dxupdate: DXCheckTrust():
C:\Windows\system32\DirectX\WebSetup\MDX_1.0.2902.0_x86.cab is trusted.
05/28/08 08:02:22: dxupdate: Extracted file
C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\mdx_1.0.2902.0_x86.inf from
cab
05/28/08 08:02:22: dxupdate: DirectXUpdateGetSetupInformation(): DirectX
Version: 4.09.00.0904.0
05/28/08 08:02:22: dxupdate: CheckDependency(): no dependency.
05/28/08 08:02:22: dxupdate: DirectXUpdateGetSetupInformation(): Section
[4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed.
05/28/08 08:02:22: dxupdate: CLR version number = 2.0.50727
05/28/08 08:02:22: dxupdate: -----
05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): DXUPDATE_MANAGEDDX
05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): Checking for
MDX_1.0.2903.0_x86.cab...
05/28/08 08:02:22: dxupdate: DXCheckTrust():
C:\Windows\system32\DirectX\WebSetup\MDX_1.0.2903.0_x86.cab is trusted.
05/28/08 08:02:22: dxupdate: Extracted file
C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\mdx_1.0.2903.0_x86.inf from
cab
05/28/08 08:02:22: dxupdate: DirectXUpdateGetSetupInformation(): DirectX
Version: 4.09.00.0904.0
05/28/08 08:02:22: dxupdate: CheckDependency(): no dependency.
05/28/08 08:02:22: dxupdate: DirectXUpdateGetSetupInformation(): Section
[4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed.
05/28/08 08:02:22: dxupdate: -----
05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): DXUPDATE_MANAGEDDX
05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): Checking for
MDX_1.0.2904.0_x86.cab...
05/28/08 08:02:23: dxupdate: DXCheckTrust():
C:\Windows\system32\DirectX\WebSetup\MDX_1.0.2904.0_x86.cab is trusted.
05/28/08 08:02:23: dxupdate: Extracted file
C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\mdx_1.0.2904.0_x86.inf from
cab
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): DirectX
Version: 4.09.00.0904.0
05/28/08 08:02:23: dxupdate: CheckDependency(): no dependency.
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): Section
[4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): DXUPDATE_MANAGEDDX
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Checking for
MDX_1.0.2905.0_x86.cab...
05/28/08 08:02:23: dxupdate: DXCheckTrust():
C:\Windows\system32\DirectX\WebSetup\MDX_1.0.2905.0_x86.cab is trusted.
05/28/08 08:02:23: dxupdate: Extracted file
C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\mdx_1.0.2905.0_x86.inf from
cab
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): DirectX
Version: 4.09.00.0904.0
05/28/08 08:02:23: dxupdate: CheckDependency(): no dependency.
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): Section
[4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): DXUPDATE_MANAGEDDX
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Checking for
MDX_1.0.2906.0_x86.cab...
05/28/08 08:02:23: dxupdate: DXCheckTrust():
C:\Windows\system32\DirectX\WebSetup\MDX_1.0.2906.0_x86.cab is trusted.
05/28/08 08:02:23: dxupdate: Extracted file
C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\mdx_1.0.2906.0_x86.inf from
cab
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): DirectX
Version: 4.09.00.0904.0
05/28/08 08:02:23: dxupdate: CheckDependency(): no dependency.
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): Section
[4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): DXUPDATE_MANAGEDDX
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Checking for
MDX_1.0.2907.0_x86.cab...
05/28/08 08:02:23: dxupdate: DXCheckTrust():
C:\Windows\system32\DirectX\WebSetup\MDX_1.0.2907.0_x86.cab is trusted.
05/28/08 08:02:23: dxupdate: Extracted file
C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\mdx_1.0.2907.0_x86.inf from
cab
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): DirectX
Version: 4.09.00.0904.0
05/28/08 08:02:23: dxupdate: CheckDependency(): no dependency.
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): Section
[4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): DXUPDATE_MANAGEDDX
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Checking for
MDX_1.0.2908.0_x86.cab...
05/28/08 08:02:23: dxupdate: DXCheckTrust():
C:\Windows\system32\DirectX\WebSetup\MDX_1.0.2908.0_x86.cab is trusted.
05/28/08 08:02:23: dxupdate: Extracted file
C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\mdx_1.0.2908.0_x86.inf from
cab
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): DirectX
Version: 4.09.00.0904.0
05/28/08 08:02:23: dxupdate: CheckDependency(): no dependency.
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): Section
[4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): DXUPDATE_MANAGEDDX
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Checking for
MDX_1.0.2909.0_x86.cab...
05/28/08 08:02:23: dxupdate: DXCheckTrust():
C:\Windows\system32\DirectX\WebSetup\MDX_1.0.2909.0_x86.cab is trusted.
05/28/08 08:02:23: dxupdate: Extracted file
C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\mdx_1.0.2909.0_x86.inf from
cab
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): DirectX
Version: 4.09.00.0904.0
05/28/08 08:02:23: dxupdate: CheckDependency(): no dependency.
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): Section
[4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): DXUPDATE_MANAGEDDX
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Checking for
MDX_1.0.2910.0_x86.cab...
05/28/08 08:02:23: dxupdate: DXCheckTrust():
C:\Windows\system32\DirectX\WebSetup\MDX_1.0.2910.0_x86.cab is trusted.
05/28/08 08:02:23: dxupdate: Extracted file
C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\mdx_1.0.2910.0_x86.inf from
cab
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): DirectX
Version: 4.09.00.0904.0
05/28/08 08:02:23: dxupdate: CheckDependency(): no dependency.
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): Section
[4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Checking for
Feb2005_d3dx9_24_x86.cab...
05/28/08 08:02:23: dxupdate: DXCheckTrust():
C:\Windows\system32\DirectX\WebSetup\Feb2005_d3dx9_24_x86.cab is trusted.
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): DirectX
Version: 4.09.00.0904.0
05/28/08 08:02:23: dxupdate: CheckDependency(): no dependency.
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): Section
[4.09.00.0904.0-4.09.00.0904.0_WinNT_Feb2005_d3dx9_24_x86.cab] is being
installed.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In
Feb2005_d3dx9_24_x64.cab does not exist.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In
Feb2005_MDX_x86.MSI does not exist.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Checking for
Apr2005_d3dx9_25_x86.cab...
05/28/08 08:02:23: dxupdate: DXCheckTrust():
C:\Windows\system32\DirectX\WebSetup\Apr2005_d3dx9_25_x86.cab is trusted.
05/28/08 08:02:23: dxupdate: Extracted file
C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\apr2005_d3dx9_25_x86.inf from
cab
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): DirectX
Version: 4.09.00.0904.0
05/28/08 08:02:23: dxupdate: CheckDependency(): no dependency.
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): Section
[4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In
Apr2005_d3dx9_25_x64.cab does not exist.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In
Apr2005_MDX_x86.cab does not exist.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Checking for
Jun2005_d3dx9_26_x86.cab...
05/28/08 08:02:23: dxupdate: DXCheckTrust():
C:\Windows\system32\DirectX\WebSetup\Jun2005_d3dx9_26_x86.cab is trusted.
05/28/08 08:02:23: dxupdate: Extracted file
C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\jun2005_d3dx9_26_x86.inf from
cab
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): DirectX
Version: 4.09.00.0904.0
05/28/08 08:02:23: dxupdate: CheckDependency(): no dependency.
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): Section
[4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In
Jun2005_d3dx9_26_x64.cab does not exist.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In
Jun2005_MDX_x86.cab does not exist.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Checking for
Aug2005_d3dx9_27_x86.cab...
05/28/08 08:02:23: dxupdate: DXCheckTrust(): WinVerifyTrust() failed, error
= 0x80096010.
05/28/08 08:02:23: dxupdate: DXCheckTrust():
C:\Windows\system32\DirectX\WebSetup\Aug2005_d3dx9_27_x86.cab is not trusted.
The file may be damaged. Please check valid certificate is installed and
Cryptographic Services are enabled.
05/28/08 08:02:23: dsetup32: CSetup::InstallPlugIn():
DirectXUpdateInstallPlugIn() failed.
05/28/08 08:02:23: DXWSetup: DSetupCallback(): Phase = 0, Steps = 0
05/28/08 08:02:23: dsetup32: start finalizing: phase: 0 - 0, total: 0 - 0
05/28/08 08:02:23: DXWSetup: DSetupCallback(): Phase = 3, Steps = 0
05/28/08 08:02:24: dsetup32: Installation ended with value -21 = A cabinet
file necessary for installation cannot be trusted.
05/28/08 08:02:26: DXWSetup: WM_APP_ENDINSTALL
05/28/08 08:02:26: DXWSetup: CDXWSetup::~CDXWSetup()
05/28/08 08:03:12: DXWSetup: CreatePropertySheet() returns -21.
05/28/08 08:03:12: DXWSetup: Deleted file
C:\Windows\system32\directx\websetup\dsetup.dll.
05/28/08 08:03:12: DXWSetup: Deleted file
C:\Windows\system32\directx\websetup\dsetup32.dll.

Since i am a developer .. i decided to download the directx SDK 9.x found at
http://www.microsoft.com/downloads/d...displaylang=en

got an error .... bad signature .....please help

"Chuck Walbourn [MSFT]" wrote:

There is something seriously wrong with either your harddisk or your system
generally here. The log shows that some files are validating, while others
are failing.

Try clearing out your %TEMP% directory and your %WINDIR%\System32 or
SysWow64\DirectX\WebSetup directory and retry the websetup.

In fact, I'd recommend you run a harddisk scan to fix errors and checking
for bad sectors first.

--
Chuck Walbourn
SDE, XNA Developer Connection

This posting is provided "AS IS" with no warranties, and confers no rights.

New DELL XPS M1730 .. bought it a montha ago. I have download the DirectX 9.x
deveral times. No other appications or installs since has failled in anyway.
Hard to beleave that everydownload i have done falls on the same failing
sectors.

Will run a checkdisk ... return with results. BTW ... there are many folks
having the same inssue with the same environment since march ... they just
haven't all found their way here.

"Chuck Walbourn [MSFT]" wrote:

Ran a chkdisk ... no failures .. toke forever on 650gb ... downloaded
websetup from here
http://www.microsoft.com/downloads/d...displaylang=en

same failure

"Chuck Walbourn [MSFT]" wrote: