I am running Windows Vista Basic and while playing the game Jewel Quest my PC
freezes up. At first the game starts to run slow and then crashes to the
desktop or to a blue screen and I have to do a hard reboot. What could be
causing this? Hopefully it's the game as this is a brand new computer.
Thanks for any suggestions.

Afraid it might be your PC or namely something running on your PC. The GF
plays Jewel Quest enough that if it was crashing, I would have heard about
it by now. Not sure what it would be, as it's a pretty basic game, but maybe
your Anti-Virus or video drivers are not likign something. As always, teh
first suggestion is to try and update the system


"Clois" <Clois@discussions.microsoft.com> wrote in message
news:F60F15CC-38E1-4F95-BD84-EA86FC0EEBFA@microsoft.com...
>I am running Windows Vista Basic and while playing the game Jewel Quest my
>PC
> freezes up. At first the game starts to run slow and then crashes to the
> desktop or to a blue screen and I have to do a hard reboot. What could be
> causing this? Hopefully it's the game as this is a brand new computer.
> Thanks for any suggestions.

It's probaly windows defender, everytime a game uses a new source like a
driver or an executable or creates a new save file it's been scanned first
by defender.
Had the same problem with oblivion, so the best thing to do is to shut down
windows defender.


"Clois" <Clois@discussions.microsoft.com> schreef in bericht
news:F60F15CC-38E1-4F95-BD84-EA86FC0EEBFA@microsoft.com...
>I am running Windows Vista Basic and while playing the game Jewel Quest my
>PC
> freezes up. At first the game starts to run slow and then crashes to the
> desktop or to a blue screen and I have to do a hard reboot. What could be
> causing this? Hopefully it's the game as this is a brand new computer.
> Thanks for any suggestions.

I'd recommend doing the usual steps - Update your graphics card
(www.ati.com, or www.nvidia.com are the most popular ones), and seeing if it
works. If not, try disabling your Firewall and Windows Defender, as well as
any other anti-virus, -spyware, and -adware programs. Basically, anything
that could potentially stop the program in it's tracks.

Obviously, by doing that, you're putting your computer at risk, so really
you should only do that in a last hope scenario.

"kronos" <kronos@home.nl> wrote in message
news:uv4KmWLhHHA.4552@TK2MSFTNGP04.phx.gbl...
> It's probaly windows defender, everytime a game uses a new source like a
> driver or an executable or creates a new save file it's been scanned first
> by defender.
> Had the same problem with oblivion, so the best thing to do is to shut
> down windows defender.

Are you sure it was Defender? I've not experienced any issues what-so-ever
with Defender causing random crashes to desktop or stop errors and this is
the first time I've heard of it.

--
Paul Smith,
Yeovil, UK.
Microsoft MVP Windows Shell/User.
http://www.windowsresource.net/

*Remove nospam. to reply by e-mail*

I contacted Hewlett Packard as this computer is only 2 weeks old and any
new/updated drivers should be covered under my warranty. Hewlett Packard
told me the problem is that Jewel Quest is not compatible with Windows Vista.
Is this news to you? I have no idea how to update my graphics / video card.
Thanks

"Liam Yates" wrote:

> I'd recommend doing the usual steps - Update your graphics card
> (www.ati.com, or www.nvidia.com are the most popular ones), and seeing if it
> works. If not, try disabling your Firewall and Windows Defender, as well as
> any other anti-virus, -spyware, and -adware programs. Basically, anything
> that could potentially stop the program in it's tracks.
>
> Obviously, by doing that, you're putting your computer at risk, so really
> you should only do that in a last hope scenario.
>

"Clois" <Clois@discussions.microsoft.com> wrote in message
news:5934DBE3-06DD-4252-A78B-19D292E8931E@microsoft.com...
>I contacted Hewlett Packard as this computer is only 2 weeks old and any
> new/updated drivers should be covered under my warranty. Hewlett Packard
> told me the problem is that Jewel Quest is not compatible with Windows
> Vista.
> Is this news to you?

Sounds like the HP techs lying to me. I'm pretty sure my mum was playing
Jewel Quest on her Vista machine the other day, not sure if it was 1 or 2
though.

> I have no idea how to update my graphics / video card.

Its usually just a case of running a program.

--
Paul Smith,
Yeovil, UK.
Microsoft MVP Windows Shell/User.
http://www.windowsresource.net/

*Remove nospam. to reply by e-mail*

Well, I'm sure they are technically correct it's not Officially supported,
just like about 90% of games out now don't officially support Vista. But I
don't know why it wouldn't run or would cause the problem you are having.

What the model of PC or give us the hardware specs and well try to give some
some other options to try


"Paul Smith" <Paul@nospam.windowsresource.net> wrote in message
news:9AB7CA85-06F4-4F6D-8B5A-22879E223607@microsoft.com...
> "Clois" <Clois@discussions.microsoft.com> wrote in message
> news:5934DBE3-06DD-4252-A78B-19D292E8931E@microsoft.com...
>>I contacted Hewlett Packard as this computer is only 2 weeks old and any
>> new/updated drivers should be covered under my warranty. Hewlett Packard
>> told me the problem is that Jewel Quest is not compatible with Windows
>> Vista.
>> Is this news to you?
>
> Sounds like the HP techs lying to me. I'm pretty sure my mum was playing
> Jewel Quest on her Vista machine the other day, not sure if it was 1 or 2
> though.
>
>> I have no idea how to update my graphics / video card.
>
> Its usually just a case of running a program.
>
> --
> Paul Smith,
> Yeovil, UK.
> Microsoft MVP Windows Shell/User.
> http://www.windowsresource.net/
>
> *Remove nospam. to reply by e-mail*
>
>

It was Jewel Quest II from http://zone.msn.com/en/vistagames/ which is Vista
compatible and "enhanced". So that definitely works.

Sounds like any problems you're having is probably down to a video card
driver.

--
Paul Smith,
Yeovil, UK.
Microsoft MVP Windows Shell/User.
http://www.windowsresource.net/

*Remove nospam. to reply by e-mail*


"Paul Smith" <Paul@nospam.windowsresource.net> wrote in message
news:9AB7CA85-06F4-4F6D-8B5A-22879E223607@microsoft.com...
> "Clois" <Clois@discussions.microsoft.com> wrote in message
> news:5934DBE3-06DD-4252-A78B-19D292E8931E@microsoft.com...
>>I contacted Hewlett Packard as this computer is only 2 weeks old and any
>> new/updated drivers should be covered under my warranty. Hewlett Packard
>> told me the problem is that Jewel Quest is not compatible with Windows
>> Vista.
>> Is this news to you?
>
> Sounds like the HP techs lying to me. I'm pretty sure my mum was playing
> Jewel Quest on her Vista machine the other day, not sure if it was 1 or 2
> though.
>
>> I have no idea how to update my graphics / video card.
>
> Its usually just a case of running a program.
>
> --
> Paul Smith,
> Yeovil, UK.
> Microsoft MVP Windows Shell/User.
> http://www.windowsresource.net/
>
> *Remove nospam. to reply by e-mail*
>
>

Updating your graphics driver is incredibly simple - If you have a Radeon
card, go on www.ati.com, or if you have an nVidia card, go on
www.nvidia.com. There, follow the links (usually under "Support", or
"Download"), and download the correct driver for your card. Then run the
program, and just follow the steps to install it.

If you don't know the graphics card you have, you'll find it under "Device
Manager":
http://img413.imageshack.us/my.php?i...icscardyu2.jpg

Yours will probably say ATI or nVidia, or possibly Intel.


"Clois" <Clois@discussions.microsoft.com> wrote in message
news:5934DBE3-06DD-4252-A78B-19D292E8931E@microsoft.com...
>I contacted Hewlett Packard as this computer is only 2 weeks old and any
> new/updated drivers should be covered under my warranty. Hewlett Packard
> told me the problem is that Jewel Quest is not compatible with Windows
> Vista.
> Is this news to you? I have no idea how to update my graphics / video
> card.
> Thanks
>
> "Liam Yates" wrote:
>
>> I'd recommend doing the usual steps - Update your graphics card
>> (www.ati.com, or www.nvidia.com are the most popular ones), and seeing if
>> it
>> works. If not, try disabling your Firewall and Windows Defender, as well
>> as
>> any other anti-virus, -spyware, and -adware programs. Basically,
>> anything
>> that could potentially stop the program in it's tracks.
>>
>> Obviously, by doing that, you're putting your computer at risk, so really
>> you should only do that in a last hope scenario.
>>