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10-19-2007
| #1 (permalink) |
| | Problem authenticating Microsoft Windows Installer Hi! My Norton Internet security subscription expired the other day and so I went onto the online store to renew my subscription, When there i was offered the chance to upgrade to Norton 360, this I chose to do and downloaded the setup program to my desktop. On clicking the icon that was placed on the desk top a splash screen appeared which announced that it was extracting files, after a few seconds an error box appears with the following message; Error: "Setup cannot be installed because there was a problem authenticating your Microsoft Windows Installer" Symantec produces a web page to help but the fix tool isn’t compatible with Vista. Symantec is adamant that it is a Windows problem and not an incompatibility issue with their product, I have spoken to their tech guys but they all seem geared up to fix XP and 2000NT issues and not Vista! I am running Vista Home Premium; like millions of other people, surely this has occurred before? Please help someone Thank you Wiggy -- The truth is out there, but where? |
My System Specs |
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10-19-2007
| #2 (permalink) |
| | Re: Problem authenticating Microsoft Windows Installer Do you have the option of extracting the contents of the file to a folder then right click the Setup file and click 'Run as Administrator'? -- Andre Blog: http://adacosta.spaces.live.com My Vista Quickstart Guide: http://adacosta.spaces.live.com/blog...3DB!9709.entry "wiggy" <wiggy@xxxxxx> wrote in message news:CF34123B-18D3-4EA7-BC22-7D8C11AB1C1E@xxxxxx Quote: > Hi! My Norton Internet security subscription expired the other day and so > I > went onto the online store to renew my subscription, When there i was > offered > the chance to upgrade to Norton 360, this I chose to do and downloaded the > setup program to my desktop. On clicking the icon that was placed on the > desk > top a splash screen appeared which announced that it was extracting files, > after a few seconds an error box appears with the following message; > > Error: "Setup cannot be installed because there was a problem > authenticating > your Microsoft Windows Installer" > > Symantec produces a web page to help but the fix tool isn't compatible > with > Vista. > Symantec is adamant that it is a Windows problem and not an > incompatibility > issue with their product, I have spoken to their tech guys but they all > seem > geared up to fix XP and 2000NT issues and not Vista! > > I am running Vista Home Premium; like millions of other people, surely > this > has occurred before? > > Please help someone > > Thank you > > Wiggy > > -- > The truth is out there, but where? |
| My System Specs |
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10-19-2007
| #3 (permalink) |
| | RE: Problem authenticating Microsoft Windows Installer Not trying to be a smart-aleck, but you'd be way better off without Norton. Avast and AVG are both free, and they don't interfere with the computer's operations. Updates are a snap, too. "wiggy" wrote: Quote: > Hi! My Norton Internet security subscription expired the other day and so I > went onto the online store to renew my subscription, When there i was offered > the chance to upgrade to Norton 360, this I chose to do and downloaded the > setup program to my desktop. On clicking the icon that was placed on the desk > top a splash screen appeared which announced that it was extracting files, > after a few seconds an error box appears with the following message; > > Error: "Setup cannot be installed because there was a problem authenticating > your Microsoft Windows Installer" > > Symantec produces a web page to help but the fix tool isn’t compatible with > Vista. > Symantec is adamant that it is a Windows problem and not an incompatibility > issue with their product, I have spoken to their tech guys but they all seem > geared up to fix XP and 2000NT issues and not Vista! > > I am running Vista Home Premium; like millions of other people, surely this > has occurred before? > > Please help someone > > Thank you > > Wiggy > > -- > The truth is out there, but where? |
| My System Specs |
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10-20-2007
| #4 (permalink) |
| | Re: Problem authenticating Microsoft Windows Installer No I don't have the option of extracting the file to a folder, have been messing around with this for days now, am thinking of trying to get a refung from symantec -- The truth is out there, but where? "Andre Da Costa[ActiveWin]" wrote: Quote: > Do you have the option of extracting the contents of the file to a folder > then right click the Setup file and click 'Run as Administrator'? > -- > Andre > Blog: http://adacosta.spaces.live.com > My Vista Quickstart Guide: > http://adacosta.spaces.live.com/blog...3DB!9709.entry > "wiggy" <wiggy@xxxxxx> wrote in message > news:CF34123B-18D3-4EA7-BC22-7D8C11AB1C1E@xxxxxx Quote: > > Hi! My Norton Internet security subscription expired the other day and so > > I > > went onto the online store to renew my subscription, When there i was > > offered > > the chance to upgrade to Norton 360, this I chose to do and downloaded the > > setup program to my desktop. On clicking the icon that was placed on the > > desk > > top a splash screen appeared which announced that it was extracting files, > > after a few seconds an error box appears with the following message; > > > > Error: "Setup cannot be installed because there was a problem > > authenticating > > your Microsoft Windows Installer" > > > > Symantec produces a web page to help but the fix tool isn't compatible > > with > > Vista. > > Symantec is adamant that it is a Windows problem and not an > > incompatibility > > issue with their product, I have spoken to their tech guys but they all > > seem > > geared up to fix XP and 2000NT issues and not Vista! > > > > I am running Vista Home Premium; like millions of other people, surely > > this > > has occurred before? > > > > Please help someone > > > > Thank you > > > > Wiggy > > > > -- > > The truth is out there, but where? > > |
| My System Specs |
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12-16-2007
| #5 (permalink) |
| | RE: Problem authenticating Microsoft Windows Installer Hi, Guess what, I have the same problem. Same run around. Took your advice and now using avast home edition. No problem down lodaing or installing. Works fine. "wiggy" wrote: Quote: > Hi! My Norton Internet security subscription expired the other day and so I > went onto the online store to renew my subscription, When there i was offered > the chance to upgrade to Norton 360, this I chose to do and downloaded the > setup program to my desktop. On clicking the icon that was placed on the desk > top a splash screen appeared which announced that it was extracting files, > after a few seconds an error box appears with the following message; > > Error: "Setup cannot be installed because there was a problem authenticating > your Microsoft Windows Installer" > > Symantec produces a web page to help but the fix tool isn’t compatible with > Vista. > Symantec is adamant that it is a Windows problem and not an incompatibility > issue with their product, I have spoken to their tech guys but they all seem > geared up to fix XP and 2000NT issues and not Vista! > > I am running Vista Home Premium; like millions of other people, surely this > has occurred before? > > Please help someone > > Thank you > > Wiggy > > -- > The truth is out there, but where? |
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