Vista - New machine ACER T671 with Vista Home Premium freezes

11-04-2007

This machine came with Vista Home Premium installed and about twice a week
everything stops - no blue screen. The only way to get going is to hit the
power button and reboot.

The event log reports:
Audit events have been dropped by the transport. The real time backup file
was corrupt due to improper shutdown.

Followed by:
The previous system shutdown at 12:28:24 AM on 2007/11/05 was unexpected.

It seems I am not the only person having this sort of problem but I do not
see many that are having this problem on new computers with Vista installed
by the manufacturer.
--
From Amanzimtoti, South Africa.

11-04-2007

Hi,

You probably have a hardware fault, and need to use your warranty to have
the issue resolved. That's what it is for. No new machine should behave this
way.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"JohnW" <JohnW@xxxxxx> wrote in message
news:1081CE89-38E9-4A93-89A1-C82B31CE0726@xxxxxx

Quote:

> This machine came with Vista Home Premium installed and about twice a week
> everything stops - no blue screen. The only way to get going is to hit the
> power button and reboot.
>
> The event log reports:
> Audit events have been dropped by the transport. The real time backup
> file
> was corrupt due to improper shutdown.
>
> Followed by:
> The previous system shutdown at 12:28:24 AM on 2007/11/05 was unexpected.
>
> It seems I am not the only person having this sort of problem but I do not
> see many that are having this problem on new computers with Vista
> installed
> by the manufacturer.
> --
> From Amanzimtoti, South Africa.

11-04-2007

Freezing issues such as that are usually caused by hardware.
Contact the manufacturer for warranty support.

You may want to perform a Clean Install of Windows using restore media
as this will probably be one of the things they ask you to do.
Back up any important data first.

Something else you may want to try.
Perform steps 4 and 11 on this page:
http://www3.telus.net/dandemar/slowcom.htm
The memory diagnostic needs to be run for at least 2 hours.
You could also power off and unplug the computer.
Open the case and reseat all cards and cables to make sure there is
not a connection issue.

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
http://www.dts-l.org

"JohnW" <JohnW@xxxxxx> wrote in message
news:1081CE89-38E9-4A93-89A1-C82B31CE0726@xxxxxx

Quote:

> This machine came with Vista Home Premium installed and about twice
> a week
> everything stops - no blue screen. The only way to get going is to
> hit the
> power button and reboot.
>
> The event log reports:
> Audit events have been dropped by the transport. The real time
> backup file
> was corrupt due to improper shutdown.
>
> Followed by:
> The previous system shutdown at 12:28:24 AM on 2007/11/05 was
> unexpected.
>
> It seems I am not the only person having this sort of problem but I
> do not
> see many that are having this problem on new computers with Vista
> installed
> by the manufacturer.
> --
> From Amanzimtoti, South Africa.

11-05-2007

Jupiter, if he opens the case, he voids the warranty!!!

Careful with that kind of advice!

"Jupiter Jones [MVP]" wrote:

Quote:

> Freezing issues such as that are usually caused by hardware.
> Contact the manufacturer for warranty support.
>
> You may want to perform a Clean Install of Windows using restore media
> as this will probably be one of the things they ask you to do.
> Back up any important data first.
>
> Something else you may want to try.
> Perform steps 4 and 11 on this page:
> http://www3.telus.net/dandemar/slowcom.htm
> The memory diagnostic needs to be run for at least 2 hours.
> You could also power off and unplug the computer.
> Open the case and reseat all cards and cables to make sure there is
> not a connection issue.
>
> --
> Jupiter Jones [MVP]
> http://www3.telus.net/dandemar
> http://www.dts-l.org
>
>
> "JohnW" <JohnW@xxxxxx> wrote in message
> news:1081CE89-38E9-4A93-89A1-C82B31CE0726@xxxxxx

Quote:

> > This machine came with Vista Home Premium installed and about twice
> > a week
> > everything stops - no blue screen. The only way to get going is to
> > hit the
> > power button and reboot.
> >
> > The event log reports:
> > Audit events have been dropped by the transport. The real time
> > backup file
> > was corrupt due to improper shutdown.
> >
> > Followed by:
> > The previous system shutdown at 12:28:24 AM on 2007/11/05 was
> > unexpected.
> >
> > It seems I am not the only person having this sort of problem but I
> > do not
> > see many that are having this problem on new computers with Vista
> > installed
> > by the manufacturer.
> > --
> > From Amanzimtoti, South Africa.

>
>

11-05-2007

Are you sure?
Then that is unique to Acer.
Most other OEMs have no problems with customers opening the case.
If there is not a specific prohibition in the warranty, it does not
apply.

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
http://www.dts-l.org

"Mick Murphy" <MickMurphy@xxxxxx> wrote in message
news:CB9BC879-0E8E-4665-B050-34A40E68F4C3@xxxxxx

Quote:

> Jupiter, if he opens the case, he voids the warranty!!!
>
> Careful with that kind of advice!

11-04-2007	#1 (permalink)
JohnW n/a posts	New machine ACER T671 with Vista Home Premium freezes This machine came with Vista Home Premium installed and about twice a week everything stops - no blue screen. The only way to get going is to hit the power button and reboot. The event log reports: Audit events have been dropped by the transport. The real time backup file was corrupt due to improper shutdown. Followed by: The previous system shutdown at 12:28:24 AM on 2007/11/05 was unexpected. It seems I am not the only person having this sort of problem but I do not see many that are having this problem on new computers with Vista installed by the manufacturer. -- From Amanzimtoti, South Africa.
My System Specs

11-04-2007	#2 (permalink)
Rick Rogers n/a posts	Re: New machine ACER T671 with Vista Home Premium freezes Hi, You probably have a hardware fault, and need to use your warranty to have the issue resolved. That's what it is for. No new machine should behave this way. -- Best of Luck, Rick Rogers, aka "Nutcase" - Microsoft MVP http://mvp.support.microsoft.com/ Windows help - www.rickrogers.org My thoughts http://rick-mvp.blogspot.com "JohnW" <JohnW@xxxxxx> wrote in message news:1081CE89-38E9-4A93-89A1-C82B31CE0726@xxxxxx Quote: > This machine came with Vista Home Premium installed and about twice a week > everything stops - no blue screen. The only way to get going is to hit the > power button and reboot. > > The event log reports: > Audit events have been dropped by the transport. The real time backup > file > was corrupt due to improper shutdown. > > Followed by: > The previous system shutdown at 12:28:24 AM on 2007/11/05 was unexpected. > > It seems I am not the only person having this sort of problem but I do not > see many that are having this problem on new computers with Vista > installed > by the manufacturer. > -- > From Amanzimtoti, South Africa.
My System Specs

11-04-2007	#3 (permalink)
Jupiter Jones [MVP] n/a posts	Re: New machine ACER T671 with Vista Home Premium freezes Freezing issues such as that are usually caused by hardware. Contact the manufacturer for warranty support. You may want to perform a Clean Install of Windows using restore media as this will probably be one of the things they ask you to do. Back up any important data first. Something else you may want to try. Perform steps 4 and 11 on this page: http://www3.telus.net/dandemar/slowcom.htm The memory diagnostic needs to be run for at least 2 hours. You could also power off and unplug the computer. Open the case and reseat all cards and cables to make sure there is not a connection issue. -- Jupiter Jones [MVP] http://www3.telus.net/dandemar http://www.dts-l.org "JohnW" <JohnW@xxxxxx> wrote in message news:1081CE89-38E9-4A93-89A1-C82B31CE0726@xxxxxx Quote: > This machine came with Vista Home Premium installed and about twice > a week > everything stops - no blue screen. The only way to get going is to > hit the > power button and reboot. > > The event log reports: > Audit events have been dropped by the transport. The real time > backup file > was corrupt due to improper shutdown. > > Followed by: > The previous system shutdown at 12:28:24 AM on 2007/11/05 was > unexpected. > > It seems I am not the only person having this sort of problem but I > do not > see many that are having this problem on new computers with Vista > installed > by the manufacturer. > -- > From Amanzimtoti, South Africa.
My System Specs

11-05-2007	#4 (permalink)
Mick Murphy n/a posts	Re: New machine ACER T671 with Vista Home Premium freezes Jupiter, if he opens the case, he voids the warranty!!! Careful with that kind of advice! "Jupiter Jones [MVP]" wrote: Quote: > Freezing issues such as that are usually caused by hardware. > Contact the manufacturer for warranty support. > > You may want to perform a Clean Install of Windows using restore media > as this will probably be one of the things they ask you to do. > Back up any important data first. > > Something else you may want to try. > Perform steps 4 and 11 on this page: > http://www3.telus.net/dandemar/slowcom.htm > The memory diagnostic needs to be run for at least 2 hours. > You could also power off and unplug the computer. > Open the case and reseat all cards and cables to make sure there is > not a connection issue. > > -- > Jupiter Jones [MVP] > http://www3.telus.net/dandemar > http://www.dts-l.org > > > "JohnW" <JohnW@xxxxxx> wrote in message > news:1081CE89-38E9-4A93-89A1-C82B31CE0726@xxxxxx Quote: > > This machine came with Vista Home Premium installed and about twice > > a week > > everything stops - no blue screen. The only way to get going is to > > hit the > > power button and reboot. > > > > The event log reports: > > Audit events have been dropped by the transport. The real time > > backup file > > was corrupt due to improper shutdown. > > > > Followed by: > > The previous system shutdown at 12:28:24 AM on 2007/11/05 was > > unexpected. > > > > It seems I am not the only person having this sort of problem but I > > do not > > see many that are having this problem on new computers with Vista > > installed > > by the manufacturer. > > -- > > From Amanzimtoti, South Africa. > >
My System Specs

11-05-2007	#5 (permalink)
Jupiter Jones [MVP] n/a posts	Re: New machine ACER T671 with Vista Home Premium freezes Are you sure? Then that is unique to Acer. Most other OEMs have no problems with customers opening the case. If there is not a specific prohibition in the warranty, it does not apply. -- Jupiter Jones [MVP] http://www3.telus.net/dandemar http://www.dts-l.org "Mick Murphy" <MickMurphy@xxxxxx> wrote in message news:CB9BC879-0E8E-4665-B050-34A40E68F4C3@xxxxxx Quote: > Jupiter, if he opens the case, he voids the warranty!!! > > Careful with that kind of advice!
My System Specs

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