Thanks Andre, that definitely started me on the right path. I ran the command
and was told that it found some corrupt files but it wasn't able to fix them
all and I should review the CBS.log for more info (I pulled the log into Word
and it is 14,600+ pages long (holy cow!!))
I'm running the scan a second time right now... any suggestions on what I
should do if the corrupted files can't be fixed in the second pass? How to
easily identify what they are, and where to get non-corrupt copies?
Thanks for your help... already SO much more helpful that HP's tech support.
"Andre Da Costa[ActiveWin]" wrote:
> Go to Start > All Programs > Accessories and right-click
> on the Command Prompt and choose "Run as administrator".
> Type in: SFC /SCANNOW and press your Enter key.
> This should repair/replace any corrupted system files.
> Blog: http://adacosta.spaces.live.com
> My Vista Quickstart Guide:
> "MarylandMommy" <MarylandMommy@xxxxxx> wrote in message
> > Apparently Windows did some sort of update on Friday night. Friday
> > afternoon
> > everything was working fine, Saturday morning I had a few issues but was
> > in a
> > hurry so didn't sit down to try and figure out until today.
> > First, a number of my programs suddenly had missing critical files (I had
> > to
> > reinstall my Adobe Acrobate, repair my office files, McAfee security
> > center
> > won't load, Snapfish Picture Mover has a corrupted database and the HP
> > Advisor just fails when my computer boots, and a couple of other programs
> > no
> > longer have the program icon and that's just what I've found so far.) I
> > spend
> > a VERY frustrating 2 hours in a chat with a completely clueless HP
> > technical
> > support person, who finally told me to call him (without giving me a
> > number).
> > He absolutely refused to listen to what I said (he asked me 6 times about
> > my
> > virus protection insisting that I must also have norton since most HP
> > computers come with it, so my problem must SUDDENLY be a conflict in two
> > virus software programs, except I uninstalled the Norton the day I got the
> > computer and this is a new problem).
> > Anyway, the major problem is that while I can easily connect to the
> > internet
> > (I'm on a wireless connection, but not having any problems with it, and
> > I've
> > reset it numerous times while talking to HP), the programs I'm trying to
> > repair/update can't seem to locate the internet.
> > Initially, I was trying to install a trial of Visio, but I couldn't
> > activate
> > it because it said it couldn't access the internet and when I had a
> > connection I should try again (I can browse to the internet and have been
> > able to successful pull up numerous sites, including downloading the trial
> > of
> > Visio, but the PROGRAMS can't get to it). I then tried to reinstall McAfee
> > since it isn't working. I could download the files, but again McAfee
> > couldn't
> > reach the internet to complete the installation and said I was not
> > connected
> > and to try again once I was connected.
> > I believe that I may have lost a couple of Windows Vista files -- is there
> > a
> > way to do a repair on the actual operating system (not the startup files,
> > I
> > tried that and there are no errors), or can you offer me any other
> > suggestions on things to try?
> > I have Vista home premium, which came installed on my Pavilion Laptop.
> > I've
> > also tried restoring the system to a point prior to the upgrade on Friday,
> > but the system restores fail for an "unknown reason". I would prefer not
> > to
> > have to completely restore my system for a back up if that can be avoided.
> > Thanks for your help and any suggestions.