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| | #1 (permalink) |
| Guest | Internet working but programs can't find network connection Apparently Windows did some sort of update on Friday night. Friday afternoon everything was working fine, Saturday morning I had a few issues but was in a hurry so didn't sit down to try and figure out until today. First, a number of my programs suddenly had missing critical files (I had to reinstall my Adobe Acrobate, repair my office files, McAfee security center won't load, Snapfish Picture Mover has a corrupted database and the HP Advisor just fails when my computer boots, and a couple of other programs no longer have the program icon and that's just what I've found so far.) I spend a VERY frustrating 2 hours in a chat with a completely clueless HP technical support person, who finally told me to call him (without giving me a number). He absolutely refused to listen to what I said (he asked me 6 times about my virus protection insisting that I must also have norton since most HP computers come with it, so my problem must SUDDENLY be a conflict in two virus software programs, except I uninstalled the Norton the day I got the computer and this is a new problem). Anyway, the major problem is that while I can easily connect to the internet (I'm on a wireless connection, but not having any problems with it, and I've reset it numerous times while talking to HP), the programs I'm trying to repair/update can't seem to locate the internet. Initially, I was trying to install a trial of Visio, but I couldn't activate it because it said it couldn't access the internet and when I had a connection I should try again (I can browse to the internet and have been able to successful pull up numerous sites, including downloading the trial of Visio, but the PROGRAMS can't get to it). I then tried to reinstall McAfee since it isn't working. I could download the files, but again McAfee couldn't reach the internet to complete the installation and said I was not connected and to try again once I was connected. I believe that I may have lost a couple of Windows Vista files -- is there a way to do a repair on the actual operating system (not the startup files, I tried that and there are no errors), or can you offer me any other suggestions on things to try? I have Vista home premium, which came installed on my Pavilion Laptop. I've also tried restoring the system to a point prior to the upgrade on Friday, but the system restores fail for an "unknown reason". I would prefer not to have to completely restore my system for a back up if that can be avoided. Thanks for your help and any suggestions. |
My System Specs![]() |
| | #2 (permalink) |
| Guest | Re: Internet working but programs can't find network connection Go to Start > All Programs > Accessories and right-click on the Command Prompt and choose "Run as administrator". Type in: SFC /SCANNOW and press your Enter key. This should repair/replace any corrupted system files. -- Andre Blog: http://adacosta.spaces.live.com My Vista Quickstart Guide: http://adacosta.spaces.live.com/blog...3DB!9709.entry "MarylandMommy" <MarylandMommy@xxxxxx> wrote in message news:B2D74A93-24D3-414D-A1CA-1330A705B724@xxxxxx Quote: > Apparently Windows did some sort of update on Friday night. Friday > afternoon > everything was working fine, Saturday morning I had a few issues but was > in a > hurry so didn't sit down to try and figure out until today. > > First, a number of my programs suddenly had missing critical files (I had > to > reinstall my Adobe Acrobate, repair my office files, McAfee security > center > won't load, Snapfish Picture Mover has a corrupted database and the HP > Advisor just fails when my computer boots, and a couple of other programs > no > longer have the program icon and that's just what I've found so far.) I > spend > a VERY frustrating 2 hours in a chat with a completely clueless HP > technical > support person, who finally told me to call him (without giving me a > number). > He absolutely refused to listen to what I said (he asked me 6 times about > my > virus protection insisting that I must also have norton since most HP > computers come with it, so my problem must SUDDENLY be a conflict in two > virus software programs, except I uninstalled the Norton the day I got the > computer and this is a new problem). > > Anyway, the major problem is that while I can easily connect to the > internet > (I'm on a wireless connection, but not having any problems with it, and > I've > reset it numerous times while talking to HP), the programs I'm trying to > repair/update can't seem to locate the internet. > > Initially, I was trying to install a trial of Visio, but I couldn't > activate > it because it said it couldn't access the internet and when I had a > connection I should try again (I can browse to the internet and have been > able to successful pull up numerous sites, including downloading the trial > of > Visio, but the PROGRAMS can't get to it). I then tried to reinstall McAfee > since it isn't working. I could download the files, but again McAfee > couldn't > reach the internet to complete the installation and said I was not > connected > and to try again once I was connected. > > I believe that I may have lost a couple of Windows Vista files -- is there > a > way to do a repair on the actual operating system (not the startup files, > I > tried that and there are no errors), or can you offer me any other > suggestions on things to try? > > I have Vista home premium, which came installed on my Pavilion Laptop. > I've > also tried restoring the system to a point prior to the upgrade on Friday, > but the system restores fail for an "unknown reason". I would prefer not > to > have to completely restore my system for a back up if that can be avoided. > > Thanks for your help and any suggestions. |
My System Specs![]() |
| | #3 (permalink) |
| Guest | Re: Internet working but programs can't find network connection Thanks Andre, that definitely started me on the right path. I ran the command and was told that it found some corrupt files but it wasn't able to fix them all and I should review the CBS.log for more info (I pulled the log into Word and it is 14,600+ pages long (holy cow!!)) I'm running the scan a second time right now... any suggestions on what I should do if the corrupted files can't be fixed in the second pass? How to easily identify what they are, and where to get non-corrupt copies? Thanks for your help... already SO much more helpful that HP's tech support. "Andre Da Costa[ActiveWin]" wrote: Quote: > Go to Start > All Programs > Accessories and right-click > on the Command Prompt and choose "Run as administrator". > Type in: SFC /SCANNOW and press your Enter key. > > This should repair/replace any corrupted system files. > -- > Andre > Blog: http://adacosta.spaces.live.com > My Vista Quickstart Guide: > http://adacosta.spaces.live.com/blog...3DB!9709.entry > "MarylandMommy" <MarylandMommy@xxxxxx> wrote in message > news:B2D74A93-24D3-414D-A1CA-1330A705B724@xxxxxx Quote: > > Apparently Windows did some sort of update on Friday night. Friday > > afternoon > > everything was working fine, Saturday morning I had a few issues but was > > in a > > hurry so didn't sit down to try and figure out until today. > > > > First, a number of my programs suddenly had missing critical files (I had > > to > > reinstall my Adobe Acrobate, repair my office files, McAfee security > > center > > won't load, Snapfish Picture Mover has a corrupted database and the HP > > Advisor just fails when my computer boots, and a couple of other programs > > no > > longer have the program icon and that's just what I've found so far.) I > > spend > > a VERY frustrating 2 hours in a chat with a completely clueless HP > > technical > > support person, who finally told me to call him (without giving me a > > number). > > He absolutely refused to listen to what I said (he asked me 6 times about > > my > > virus protection insisting that I must also have norton since most HP > > computers come with it, so my problem must SUDDENLY be a conflict in two > > virus software programs, except I uninstalled the Norton the day I got the > > computer and this is a new problem). > > > > Anyway, the major problem is that while I can easily connect to the > > internet > > (I'm on a wireless connection, but not having any problems with it, and > > I've > > reset it numerous times while talking to HP), the programs I'm trying to > > repair/update can't seem to locate the internet. > > > > Initially, I was trying to install a trial of Visio, but I couldn't > > activate > > it because it said it couldn't access the internet and when I had a > > connection I should try again (I can browse to the internet and have been > > able to successful pull up numerous sites, including downloading the trial > > of > > Visio, but the PROGRAMS can't get to it). I then tried to reinstall McAfee > > since it isn't working. I could download the files, but again McAfee > > couldn't > > reach the internet to complete the installation and said I was not > > connected > > and to try again once I was connected. > > > > I believe that I may have lost a couple of Windows Vista files -- is there > > a > > way to do a repair on the actual operating system (not the startup files, > > I > > tried that and there are no errors), or can you offer me any other > > suggestions on things to try? > > > > I have Vista home premium, which came installed on my Pavilion Laptop. > > I've > > also tried restoring the system to a point prior to the upgrade on Friday, > > but the system restores fail for an "unknown reason". I would prefer not > > to > > have to completely restore my system for a back up if that can be avoided. > > > > Thanks for your help and any suggestions. > > |
My System Specs![]() |
| | #4 (permalink) |
| Guest | Re: Internet working but programs can't find network connection I'm running the scan a second time right now... any suggestions on what I should do if the corrupted files can't be fixed in the second pass? Quote: >If that does not work, try repairing your system. Boot from your Windows 'Repair Computer > Select your installation of Windows > select Startup Repair option and follow instructions. -- Andre Blog: http://adacosta.spaces.live.com My Vista Quickstart Guide: http://adacosta.spaces.live.com/blog...3DB!9709.entry "MarylandMommy" <MarylandMommy@xxxxxx> wrote in message news:F09514CF-3198-44E7-A68C-5947E5AA6128@xxxxxx Quote: > Thanks Andre, that definitely started me on the right path. I ran the > command > and was told that it found some corrupt files but it wasn't able to fix > them > all and I should review the CBS.log for more info (I pulled the log into > Word > and it is 14,600+ pages long (holy cow!!)) > > I'm running the scan a second time right now... any suggestions on what I > should do if the corrupted files can't be fixed in the second pass? How to > easily identify what they are, and where to get non-corrupt copies? > > Thanks for your help... already SO much more helpful that HP's tech > support. > > "Andre Da Costa[ActiveWin]" wrote: > Quote: >> Go to Start > All Programs > Accessories and right-click >> on the Command Prompt and choose "Run as administrator". >> Type in: SFC /SCANNOW and press your Enter key. >> >> This should repair/replace any corrupted system files. >> -- >> Andre >> Blog: http://adacosta.spaces.live.com >> My Vista Quickstart Guide: >> http://adacosta.spaces.live.com/blog...3DB!9709.entry >> "MarylandMommy" <MarylandMommy@xxxxxx> wrote in >> message >> news:B2D74A93-24D3-414D-A1CA-1330A705B724@xxxxxx Quote: >> > Apparently Windows did some sort of update on Friday night. Friday >> > afternoon >> > everything was working fine, Saturday morning I had a few issues but >> > was >> > in a >> > hurry so didn't sit down to try and figure out until today. >> > >> > First, a number of my programs suddenly had missing critical files (I >> > had >> > to >> > reinstall my Adobe Acrobate, repair my office files, McAfee security >> > center >> > won't load, Snapfish Picture Mover has a corrupted database and the HP >> > Advisor just fails when my computer boots, and a couple of other >> > programs >> > no >> > longer have the program icon and that's just what I've found so far.) I >> > spend >> > a VERY frustrating 2 hours in a chat with a completely clueless HP >> > technical >> > support person, who finally told me to call him (without giving me a >> > number). >> > He absolutely refused to listen to what I said (he asked me 6 times >> > about >> > my >> > virus protection insisting that I must also have norton since most HP >> > computers come with it, so my problem must SUDDENLY be a conflict in >> > two >> > virus software programs, except I uninstalled the Norton the day I got >> > the >> > computer and this is a new problem). >> > >> > Anyway, the major problem is that while I can easily connect to the >> > internet >> > (I'm on a wireless connection, but not having any problems with it, and >> > I've >> > reset it numerous times while talking to HP), the programs I'm trying >> > to >> > repair/update can't seem to locate the internet. >> > >> > Initially, I was trying to install a trial of Visio, but I couldn't >> > activate >> > it because it said it couldn't access the internet and when I had a >> > connection I should try again (I can browse to the internet and have >> > been >> > able to successful pull up numerous sites, including downloading the >> > trial >> > of >> > Visio, but the PROGRAMS can't get to it). I then tried to reinstall >> > McAfee >> > since it isn't working. I could download the files, but again McAfee >> > couldn't >> > reach the internet to complete the installation and said I was not >> > connected >> > and to try again once I was connected. >> > >> > I believe that I may have lost a couple of Windows Vista files -- is >> > there >> > a >> > way to do a repair on the actual operating system (not the startup >> > files, >> > I >> > tried that and there are no errors), or can you offer me any other >> > suggestions on things to try? >> > >> > I have Vista home premium, which came installed on my Pavilion Laptop. >> > I've >> > also tried restoring the system to a point prior to the upgrade on >> > Friday, >> > but the system restores fail for an "unknown reason". I would prefer >> > not >> > to >> > have to completely restore my system for a back up if that can be >> > avoided. >> > >> > Thanks for your help and any suggestions. >> >> |
My System Specs![]() |
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