Vista - ALL USB devices just stopped working

12-09-2007

I am running Vista Business.

I left my computer running for ten minutes - came back to it and found that
all the USB devices had stopped working - not even the mouse worked!

After a lot of reboots and system restores, I have managed to get some
devices working (keyboard, mouse, USB key, webcam) but there are still
several that do not.

I have tried reinstalling the drivers for some of the items that do not
work - but this does not appear to be a driver problem. I have also tried
swapping devices to determine if there is a USB hardware failure - but there
is not.

Any other suggestions?

12-09-2007

This may work :
1. Unplug all USB devices except the mouse and keyboard (if you have them)
then boot Windows in Safe Mode (tap F8 at switch on).
2. Right-click Computer > Properties > Device Manager and look for
everything in the Universal Serial Bus Controllers category then right-click
and Uninstall them starting from the bottom (last one).
3. Restart the system normally and Windows will then re-install them. Plug
in your USB device(s) and it/they should be recognised properly. Note that
some drivers may be needed if Windows can't find them.

"Ric" wrote:

Quote:

> I am running Vista Business.
>
> I left my computer running for ten minutes - came back to it and found that
> all the USB devices had stopped working - not even the mouse worked!
>
> After a lot of reboots and system restores, I have managed to get some
> devices working (keyboard, mouse, USB key, webcam) but there are still
> several that do not.
>
> I have tried reinstalling the drivers for some of the items that do not
> work - but this does not appear to be a driver problem. I have also tried
> swapping devices to determine if there is a USB hardware failure - but there
> is not.
>
> Any other suggestions?
>

12-09-2007

"BurrWalnut" <BurrWalnut@xxxxxx> wrote in message
news

145615D-B77B-415D-BF32-008FAA3AC2DB@xxxxxx

Quote:

> This may work :
> 1. Unplug all USB devices except the mouse and keyboard (if you have them)
> then boot Windows in Safe Mode (tap F8 at switch on).
> 2. Right-click Computer > Properties > Device Manager and look for
> everything in the Universal Serial Bus Controllers category then
> right-click
> and Uninstall them starting from the bottom (last one).
> 3. Restart the system normally and Windows will then re-install them. Plug
> in your USB device(s) and it/they should be recognised properly. Note that
> some drivers may be needed if Windows can't find them.
>
> "Ric" wrote:
>

Quote:

>> I am running Vista Business.
>>
>> I left my computer running for ten minutes - came back to it and found
>> that
>> all the USB devices had stopped working - not even the mouse worked!
>>
>> After a lot of reboots and system restores, I have managed to get some
>> devices working (keyboard, mouse, USB key, webcam) but there are still
>> several that do not.
>>
>> I have tried reinstalling the drivers for some of the items that do not
>> work - but this does not appear to be a driver problem. I have also tried
>> swapping devices to determine if there is a USB hardware failure - but
>> there
>> is not.
>>
>> Any other suggestions?
>>

Sounds like you have a lot of USB devices. I would try a powered hub if you
are not using one. It could be that powerwise you set up is borderline.

12-09-2007

Quote:

> Sounds like you have a lot of USB devices. I would try a powered hub if
> you
> are not using one. It could be that powerwise you set up is borderline.

Tried this - not the problem but thanks.

12-09-2007

I tried this - not the problem.

Fiddling around in Device Manager, it seems that all the drivers are up to
date.

However, it just seems that some USB ports are not working, and the
peripherals that are plugged into them are not showing as connected.

12-09-2007

"Ric" wrote:

Quote:

> I am running Vista Business.
>
> I left my computer running for ten minutes - came back to it and found that
> all the USB devices had stopped working - not even the mouse worked!
>
> After a lot of reboots and system restores, I have managed to get some
> devices working (keyboard, mouse, USB key, webcam) but there are still
> several that do not.
>
> I have tried reinstalling the drivers for some of the items that do not
> work - but this does not appear to be a driver problem. I have also tried
> swapping devices to determine if there is a USB hardware failure - but there
> is not.
>
> Any other suggestions?
>

Are there errors in the System Event Log?

12-09-2007

I have managed to get some more peripherals working - I think the problem is
caused by the USB controller itself. How can I reinstall the drivers for the
USB controller?

**joel406** · 12-09-2007

You may need a new chipset driver, or you may need to uninstall you USB driver entierly. Re-installing that may help but its a long shot.

Bio's update if you havent already tried it.

12-09-2007

> I have tried reinstalling the drivers for some of the items that do not

Quote:

> work - but this does not appear to be a driver problem. I have also tried
> swapping devices to determine if there is a USB hardware failure - but
> there is not.
>
> Any other suggestions?

There's a Vista USB fix that isn't automatically installed and doesn't
appear
on Microsoft Update. It fixed all my problems with the USB ports.

http://support.microsoft.com/kb/941600/en-us

Tom Lake

12-09-2007	#1 (permalink)
Ric n/a posts	ALL USB devices just stopped working I am running Vista Business. I left my computer running for ten minutes - came back to it and found that all the USB devices had stopped working - not even the mouse worked! After a lot of reboots and system restores, I have managed to get some devices working (keyboard, mouse, USB key, webcam) but there are still several that do not. I have tried reinstalling the drivers for some of the items that do not work - but this does not appear to be a driver problem. I have also tried swapping devices to determine if there is a USB hardware failure - but there is not. Any other suggestions?
My System Specs

12-09-2007	#2 (permalink)
BurrWalnut n/a posts	RE: ALL USB devices just stopped working This may work : 1. Unplug all USB devices except the mouse and keyboard (if you have them) then boot Windows in Safe Mode (tap F8 at switch on). 2. Right-click Computer > Properties > Device Manager and look for everything in the Universal Serial Bus Controllers category then right-click and Uninstall them starting from the bottom (last one). 3. Restart the system normally and Windows will then re-install them. Plug in your USB device(s) and it/they should be recognised properly. Note that some drivers may be needed if Windows can't find them. "Ric" wrote: Quote: > I am running Vista Business. > > I left my computer running for ten minutes - came back to it and found that > all the USB devices had stopped working - not even the mouse worked! > > After a lot of reboots and system restores, I have managed to get some > devices working (keyboard, mouse, USB key, webcam) but there are still > several that do not. > > I have tried reinstalling the drivers for some of the items that do not > work - but this does not appear to be a driver problem. I have also tried > swapping devices to determine if there is a USB hardware failure - but there > is not. > > Any other suggestions? >
My System Specs

12-09-2007	#3 (permalink)
M n/a posts	Re: ALL USB devices just stopped working "BurrWalnut" <BurrWalnut@xxxxxx> wrote in message news145615D-B77B-415D-BF32-008FAA3AC2DB@xxxxxx Quote: > This may work : > 1. Unplug all USB devices except the mouse and keyboard (if you have them) > then boot Windows in Safe Mode (tap F8 at switch on). > 2. Right-click Computer > Properties > Device Manager and look for > everything in the Universal Serial Bus Controllers category then > right-click > and Uninstall them starting from the bottom (last one). > 3. Restart the system normally and Windows will then re-install them. Plug > in your USB device(s) and it/they should be recognised properly. Note that > some drivers may be needed if Windows can't find them. > > "Ric" wrote: > Quote: >> I am running Vista Business. >> >> I left my computer running for ten minutes - came back to it and found >> that >> all the USB devices had stopped working - not even the mouse worked! >> >> After a lot of reboots and system restores, I have managed to get some >> devices working (keyboard, mouse, USB key, webcam) but there are still >> several that do not. >> >> I have tried reinstalling the drivers for some of the items that do not >> work - but this does not appear to be a driver problem. I have also tried >> swapping devices to determine if there is a USB hardware failure - but >> there >> is not. >> >> Any other suggestions? >> Sounds like you have a lot of USB devices. I would try a powered hub if you are not using one. It could be that powerwise you set up is borderline.
My System Specs

12-09-2007	#4 (permalink)
Ric n/a posts	Re: ALL USB devices just stopped working Quote: > Sounds like you have a lot of USB devices. I would try a powered hub if > you > are not using one. It could be that powerwise you set up is borderline. Tried this - not the problem but thanks.
My System Specs

12-09-2007	#5 (permalink)
Ric n/a posts	Re: ALL USB devices just stopped working I tried this - not the problem. Fiddling around in Device Manager, it seems that all the drivers are up to date. However, it just seems that some USB ports are not working, and the peripherals that are plugged into them are not showing as connected.
My System Specs

12-09-2007	#6 (permalink)
Family Tree Mike n/a posts	RE: ALL USB devices just stopped working "Ric" wrote: Quote: > I am running Vista Business. > > I left my computer running for ten minutes - came back to it and found that > all the USB devices had stopped working - not even the mouse worked! > > After a lot of reboots and system restores, I have managed to get some > devices working (keyboard, mouse, USB key, webcam) but there are still > several that do not. > > I have tried reinstalling the drivers for some of the items that do not > work - but this does not appear to be a driver problem. I have also tried > swapping devices to determine if there is a USB hardware failure - but there > is not. > > Any other suggestions? > Are there errors in the System Event Log?
My System Specs

12-09-2007	#7 (permalink)
Ric n/a posts	Re: ALL USB devices just stopped working I have managed to get some more peripherals working - I think the problem is caused by the USB controller itself. How can I reinstall the drivers for the USB controller?
My System Specs

12-09-2007	#8 (permalink)
joel406 Vista Business/Home Premium/Ultimate x64/Server 2008 X64 471 posts	Re: ALL USB devices just stopped working You may need a new chipset driver, or you may need to uninstall you USB driver entierly. Re-installing that may help but its a long shot. Bio's update if you havent already tried it.
My System Specs

12-09-2007	#9 (permalink)
n/a posts	Re: ALL USB devices just stopped working > I have tried reinstalling the drivers for some of the items that do not Quote: > work - but this does not appear to be a driver problem. I have also tried > swapping devices to determine if there is a USB hardware failure - but > there is not. > > Any other suggestions? There's a Vista USB fix that isn't automatically installed and doesn't appear on Microsoft Update. It fixed all my problems with the USB ports. http://support.microsoft.com/kb/941600/en-us Tom Lake
My System Specs

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