Windows Vista Forums

Windows Update Error: 8024402F

  1. #1


    Join Date : Dec 2007
    Posts : 3
    Home Premium 32bit
    Local Time: 06:47 PM

    Windows Update Error: 8024402F

    I've been receiving error code 8024402F from Windows Update since the beginning of the month. I have:

    -Run Ad-Aware multiple times
    -Run Spybot multiple times
    -Run anti-virus software multiple times
    -Updated my router firmware
    -Tried using Windows Update on a different internet connection

    and
    -Contacted Microsoft Support, to which they said to do the following:

    From the case log, I understand that when trying to update Windows, the error code 8024402F was encountered. If there has been any misunderstanding, please feel free to let me know.

    I also understand the inconvenience you have experienced. Please be assured that I will do my best to help you. Please be aware that these following steps may be similar as the suggestions on Help and Support page, but, they are more detailed. Could you please perform them step by step? This will prevent us from having to proceed with additional troubleshooting steps and provide us with feedback to further develop our support resolutions for future customers. Your assistance in the feedback process is greatly appreciated and crucial to creating the best support experience we can here at Microsoft. This issue can be caused by the following factors:

    1. The Windows Update service has been stopped.
    2. Corrupted Windows Update Temporary folder.

    In order to narrow down the cause of this issue and resolve it, please refer to the following steps. After finishing each step, please check the result again on the Windows Update website.

    NOTE: Some third party programs can affect the Windows Update service. If you are running any third party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, etc.), I recommend we temporarily disable or shut them down and then try accessing Windows Update later. Please understand that we are disabling these programs only for the purpose of troubleshooting and we can re-enable these programs after we finish troubleshooting.

    Step 1: Verify the relevant Windows Update services
    =======================================
    1. Click the Start Button, in Start Search box, type: "services.msc" (without quotes) and press Enter. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
    2. Double click the service "Windows Update".
    3. Click on the "General" tab; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the "Start" button under "Service Status" to start the service.
    4. Please repeat the above steps with the "Background Intelligent Transfer Service" service.

    You can also temporarily stop these services, restart the computer, and then start these services again. If any service is missing or cannot be stopped or restarted, please let me know.

    Step 2: Rename the Windows Update Softwaredistribution folder
    ================================================
    This problem may occur if the Windows Update Software distribution folder has been corrupted. We can refer to the following steps to rename this folder. Please note that the folder will be re-created the next time we visit the Windows Update site.

    1. Close all the open windows.
    2. Click the Start Button, click "All programs", and click "Accessories".
    3. Right-click "Command Prompt", and click "Run as administrator".
    4. In "Administrator: Command Prompt" window, type in "net stop WuAuServ" (without the quotes) and press Enter.

    Note: Please look at the cmd window and make sure it says that it was successfully stopped before we try to rename the folder. However, if it fails, please let me know before performing any further steps and include any error messages you may have received when it failed.

    5. Click the Start Button, in the "Start Search" box, type in "%windir%" (without the quotes) and press Enter.
    6. In the opened folder, look for the folder named "SoftwareDistribution".
    7. Right-click on the folder, select Rename and type "SDold" (without the quotes) to rename this folder.
    8. While still in the "Administrator: Command Prompt" window, type the command "net start WuAuServ" (without the quotes) in the opened window to restart the Windows Updates service.

    Note: Please look at the cmd window and make sure it says that it was successfully started. However, if it failed, please let me know before performing any further steps and include any error messages you may have received when it failed.
    and I completed THOSE actions. Nothing has fixed this. I even replied to the Microsoft e-mail with my log and a screenshot, and they have failed to respond.

    I can't update my Windows! Help!

      My System SpecsSystem Spec

  2.   


  3. #2


    Join Date : Dec 2007
    Posts : 3
    Home Premium 32bit
    Local Time: 06:47 PM


      Thread Starter

    Re: Windows Update Error: 8024402F

    Not sure if there's a no-bump rule here, apologies if there is.

      My System SpecsSystem Spec

  4. #3


    Join Date : Dec 2007
    Posts : 3
    Home Premium 32bit
    Local Time: 06:47 PM


      Thread Starter

    Re: Windows Update Error: 8024402F

    And...nothing?

      My System SpecsSystem Spec

  5. #4
    roy69's Avatar

    47,65,65,6B



    Join Date : Nov 2007
    uk
    Posts : 2,607
    Windows 7 home premium 64 bit
    Local Time: 12:47 AM
    uk uk devon

     

    Re: Windows Update Error: 8024402F

    Have you tried to update manually?
    Have you looked in your error logs to see if that is telling you what is wrong?

    Heres how;

    Left Click on Start Menu.
    Right click on Computer and choose manage.
    Click on the event viewer.
    You now have loads of options to try and pin down what is happening.
    Expand the error tab.
    Look for things in the last 24 hours.

    If this helps post back as it may help others.

      My System SpecsSystem Spec

  6. #5



    Newbie
    Join Date : May 2009
    Posts : 1
    Vista Home Premium 64bit
    Local Time: 06:17 AM


     

    Re: Windows Update Error: 8024402F

    Quote Originally Posted by VistaProblems07 View Post
    I've been receiving error code 8024402F from Windows Update since the beginning of the month. I have:

    -Run Ad-Aware multiple times
    -Run Spybot multiple times
    -Run anti-virus software multiple times
    -Updated my router firmware
    -Tried using Windows Update on a different internet connection

    and
    -Contacted Microsoft Support, to which they said to do the following:

    From the case log, I understand that when trying to update Windows, the error code 8024402F was encountered. If there has been any misunderstanding, please feel free to let me know.

    I also understand the inconvenience you have experienced. Please be assured that I will do my best to help you. Please be aware that these following steps may be similar as the suggestions on Help and Support page, but, they are more detailed. Could you please perform them step by step? This will prevent us from having to proceed with additional troubleshooting steps and provide us with feedback to further develop our support resolutions for future customers. Your assistance in the feedback process is greatly appreciated and crucial to creating the best support experience we can here at Microsoft. This issue can be caused by the following factors:

    1. The Windows Update service has been stopped.
    2. Corrupted Windows Update Temporary folder.

    In order to narrow down the cause of this issue and resolve it, please refer to the following steps. After finishing each step, please check the result again on the Windows Update website.

    NOTE: Some third party programs can affect the Windows Update service. If you are running any third party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, etc.), I recommend we temporarily disable or shut them down and then try accessing Windows Update later. Please understand that we are disabling these programs only for the purpose of troubleshooting and we can re-enable these programs after we finish troubleshooting.

    Step 1: Verify the relevant Windows Update services
    =======================================
    1. Click the Start Button, in Start Search box, type: "services.msc" (without quotes) and press Enter. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
    2. Double click the service "Windows Update".
    3. Click on the "General" tab; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the "Start" button under "Service Status" to start the service.
    4. Please repeat the above steps with the "Background Intelligent Transfer Service" service.

    You can also temporarily stop these services, restart the computer, and then start these services again. If any service is missing or cannot be stopped or restarted, please let me know.

    Step 2: Rename the Windows Update Softwaredistribution folder
    ================================================
    This problem may occur if the Windows Update Software distribution folder has been corrupted. We can refer to the following steps to rename this folder. Please note that the folder will be re-created the next time we visit the Windows Update site.

    1. Close all the open windows.
    2. Click the Start Button, click "All programs", and click "Accessories".
    3. Right-click "Command Prompt", and click "Run as administrator".
    4. In "Administrator: Command Prompt" window, type in "net stop WuAuServ" (without the quotes) and press Enter.

    Note: Please look at the cmd window and make sure it says that it was successfully stopped before we try to rename the folder. However, if it fails, please let me know before performing any further steps and include any error messages you may have received when it failed.

    5. Click the Start Button, in the "Start Search" box, type in "%windir%" (without the quotes) and press Enter.
    6. In the opened folder, look for the folder named "SoftwareDistribution".
    7. Right-click on the folder, select Rename and type "SDold" (without the quotes) to rename this folder.
    8. While still in the "Administrator: Command Prompt" window, type the command "net start WuAuServ" (without the quotes) in the opened window to restart the Windows Updates service.

    Note: Please look at the cmd window and make sure it says that it was successfully started. However, if it failed, please let me know before performing any further steps and include any error messages you may have received when it failed.
    and I completed THOSE actions. Nothing has fixed this. I even replied to the Microsoft e-mail with my log and a screenshot, and they have failed to respond.

    I can't update my Windows! Help!



    this solution works perfectly for me .. i had the same update problem...

      My System SpecsSystem Spec


Windows Update Error: 8024402F
Similar Threads
Thread Forum
Vista Windows Update error Code: 80070490 Windows Update encountered an unknown error Vista General
windows update fails to update to new version with error code 8007 Vista General
Windows Update KB936330 Windows Vista SP1 fails error code 8004131 Vista General
Windows update error 80070103 - Beta 2 Vista NVIDIA Driver Update Vista General
Error 8024402F During Windows Update Vista General