Vista - Microsoft Updates Error Code 80072efd

I went to get my Windows updates and in the middle of getting them I get an
error code 80072efd. I saw Get Help next to the error code and clicked on
it. It took me to the Windows Help.

It said:

If you use a different firewall, refer to the software publisher's help to
see how to add these websites to your firewall exceptions list:

http://*.update.microsoft.com

https://*.update.microsoft.com

http://download.windowsupdate.com

I did refer to the software publisher's help to see how to add these
websites to the firewall exceptions list and I could not find anything.

I have the Windows firewall disabled. I am not sure where in Norton 360 the
firewall exception list is. This is not the first time I have gotten this.
I tried resolving this on my own and I am not sure how to fix this.

Try Chat, rather than email or phone. They charge for phone:
http://www.symantec.com/norton/suppo....jsp?pvid=n360

"SthrnDixieCwgrl" <SthrnDixieCwgrl@xxxxxx> wrote in message
news:00E639EF-5A1A-42BC-AC63-FE432151618C@xxxxxx

I did try the chat option and talked to 3 different people and NONE were
helpful knowledgable or knew what they were talking about. I also talked to
HP and they wanted me to disable my firewall while I get the updates after I
REPEATEDLY told them I will not disable my firewall while while connected to
the internet. I found out that if I am connected to the Windows firewall and
disable the Norton firewall and when Im done disable the windows firewall and
enable the Norton firewall i can get the updates. That is going to be
annoying every time I need to get updates.

"Michael Jennings" wrote:

Then replace the Norton 360 firewall with a better value, for instance:
http://www.personalfirewall.comodo.c..._firewall.html

A real firewall would be a dedicated appliance between the Internet
and your protected computer(s). Checkpoint is well rated, but costs
thousands of dollars. Personal firewalls just kind of fake it - all of
them are vulnerable due to being run on the protected system:
http://en.wikipedia.org/wiki/Personal_firewall

Putting a NAT (network address translating) router between the cable or
DSL modem and your computer(s) is inexpensive - they're about $50 now:
http://samspade.org/d/firewalls.html

"SthrnDixieCwgrl" <SthrnDixieCwgrl@xxxxxx> wrote in message
news:29727E05-202B-411C-9A23-7E2D2F8F28E6@xxxxxx

I have used Symantec products in the past and have not had any problems with
them and I will continue using them whether it be anti-virus, checking for
spyware, or firewall. The only issue with norton 360 is the firewall
interfering with the Windows updates and thats it and I consider that not a
big deal. If the updates want to download and install with the Norton
firewall enabled then fine and if not then they must not be that important to
get.

"Michael Jennings" wrote: