Vista - Re: Windows update failure (0x80071a91)

(cross-post added to WSUS and Vista General)
"L0ne5tar" <L0ne5tar@discussions.microsoft.com> wrote in message
news:80DF45FD-F505-4FEB-9E41-8EAF4D15B03C@microsoft.com...
> [vista b2, x64]
>
> Hi,
> I've been unable to install any updates for a while now, it keeps failing
> with error code 0x80071a91.


The error code you are complaining about has not been seen
in this newsgroup (WU) before. In fact I can't even find it documented
by its hex value in the usual place. FWIW my guess would be
that it could be a hexidecimal use of this code:


http://msdn.microsoft.com/library/de...6000-8199_.asp
(MSN search for
6801 microsoft codes site:microsoft.com
)

<quote>
ERROR_RM_NOT_ACTIVE
6801 Transaction support within the specified file system resource manager
is not started or was shutdown due to an error.
</quote>


In that case I don't think that there is sufficient information in this log.
You could try supplementing it by invoking verbose logging
as documented in this article:

<title>How to read the Windowsupdate.log file</title>
http://support.microsoft.com/default.aspx?kbid=902093

Or supplement it using FileMon (freeware from SysInternals,
hopefully it still works in Vista? <eg>)


> Ive tried manually installing with no luck either.


See if there is more information in the log created during the install.
Usually they are given a filename equal to the update name with an
extension of .log. However, if you aren't sure what filenames diagnostics
are being recorded under you could search for all files which changed
on the date of the update and sort by that field. Then scroll to find files
which changed during the exact interval that the update was running.
Then drag likely looking names to a Notepad window to test them
for (human) readability.


>
> heres a big snippet of todays windowsupdate.log:


Reproduced below for the benefit of new readers.

FWIW I think that this is the most signficant data from it:

<extracts>
> 2006-07-15 19:26:21:399 3068 b30 Misc = Process:
> C:\Windows\system32\wusa.exe

> 2006-07-15 19:27:02:626 992 ef8 Report REPORT EVENT:
> {6F4E60D8-BE78-4767-BBB6-0F70691D4726} 2006-07-15
> 19:26:57:626+0100 1 182 101 {1B218542-9862-4AC2-9D7E-DB415567D94D} 501 80071a91 wusa Failure Content
> Install Installation Failure: Windows failed to install the following update
> with error 0x80071a91: Vista Security Updates for KB922045.
</extracts>


WUSA is not something I am familiar with.
I suspect it may be Windows Update Service Agent
in which case WU might not be the best newsgroup
for diagnosing this problem normally anyway.

Therefore I am cross-posting this to both the WSUS
and Vista General newsgroups.

I suspect you are posting using the Vista Help site
which does not make clear that the last 5 items in its
list of "Vista newsgroups" are in fact not specifically
for Vista. Unfortunately, it restricts access to only
the newsgroups it lists and the WSUS NG is not included
in that portal. In order to search there and read other
threads via the web interface to newsgroups you will need
to find a more general portal; otherwise simply
use your Windows Mail app to see all msnews NG.
If WM works the same as OE you may be able
to start that by copying this URL to your Address bar
and pressing Enter:

news://msnews.microsoft.com/


HTH

Robert Aldwinckle
---


>
> 2006-07-15 19:26:21:399 3068 b30 Misc =========== Logging initialized
> (build: 6.0.5384.4, tz: +0100) ===========
> 2006-07-15 19:26:21:399 3068 b30 Misc = Process:
> C:\Windows\system32\wusa.exe
> 2006-07-15 19:26:21:399 3068 b30 Misc = Module:
> C:\Windows\system32\wuapi.dll
> 2006-07-15 19:26:21:399 3068 b30 COMAPI ----------- COMAPI:
> IUpdateServiceManager::AddScanPackageService -----------
> 2006-07-15 19:26:21:399 3068 b30 COMAPI - ServiceName = Windows Update
> Standalone Installer
> 2006-07-15 19:26:21:399 3068 b30 COMAPI - ScanFileLocation =
> C:\e9a1f142b9bced747714\wsusscan.cab
> 2006-07-15 19:26:21:446 992 ebc DtaStor Default service for AU is
> {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2006-07-15 19:26:21:446 3068 b30 COMAPI - Added scan package service,
> ServiceID = {9C62F2DD-FBA9-4D13-8B6E-800AC18946FE}
> 2006-07-15 19:26:21:446 3068 b30 COMAPI -------------
> 2006-07-15 19:26:21:446 3068 b30 COMAPI -- START -- COMAPI: Search
> [ClientId = wusa]
> 2006-07-15 19:26:21:446 3068 b30 COMAPI ---------
> 2006-07-15 19:26:21:446 3068 b30 COMAPI - Online = Yes; Ignore download
> priority = No
> 2006-07-15 19:26:21:446 3068 b30 COMAPI - Criteria = "IsInstalled=0"
> 2006-07-15 19:26:21:446 3068 b30 COMAPI - ServiceID =
> {9C62F2DD-FBA9-4D13-8B6E-800AC18946FE}
> 2006-07-15 19:26:21:446 992 ebc Misc cached token 00000000000017A4 for
> elevated non admin
> 2006-07-15 19:26:21:446 992 ebc Misc cached token 00000000000017A4 released
> 2006-07-15 19:26:21:446 3068 b30 COMAPI <<-- SUBMITTED -- COMAPI: Search
> [ClientId = wusa]
> 2006-07-15 19:26:21:461 992 dc8 Agent *************
> 2006-07-15 19:26:21:461 992 dc8 Agent ** START ** Agent: Finding updates
> [CallerId = wusa]
> 2006-07-15 19:26:21:461 992 dc8 Agent *********
> 2006-07-15 19:26:21:633 992 dc8 PT +++++++++++ PT: Synchronizing server
> updates +++++++++++
> 2006-07-15 19:26:21:633 992 dc8 PT + Offline serviceId =
> {9C62F2DD-FBA9-4D13-8B6E-800AC18946FE}
> 2006-07-15 19:26:21:633 992 dc8 PT WARNING: Cached cookie has expired or
> new PID is available
> 2006-07-15 19:26:24:602 992 dc8 PT +++++++++++ PT: Synchronizing extended
> update info +++++++++++
> 2006-07-15 19:26:24:602 992 dc8 PT + Offline serviceId =
> {9C62F2DD-FBA9-4D13-8B6E-800AC18946FE}
> 2006-07-15 19:26:24:664 992 dc8 Agent * Added update
> {1B218542-9862-4AC2-9D7E-DB415567D94D}.501 to search result
> 2006-07-15 19:26:24:664 992 dc8 Agent * Found 1 updates and 17 categories
> in search
> 2006-07-15 19:26:24:696 992 dc8 Agent *********
> 2006-07-15 19:26:24:696 992 dc8 Agent ** END ** Agent: Finding updates
> [CallerId = wusa]
> 2006-07-15 19:26:24:696 992 dc8 Agent *************
> 2006-07-15 19:26:24:696 3068 2b4 COMAPI >>-- RESUMED -- COMAPI: Search
> [ClientId = wusa]
> 2006-07-15 19:26:24:727 3068 2b4 COMAPI - Updates found = 1
> 2006-07-15 19:26:24:727 3068 2b4 COMAPI ---------
> 2006-07-15 19:26:24:727 3068 2b4 COMAPI -- END -- COMAPI: Search
> [ClientId = wusa]
> 2006-07-15 19:26:24:727 3068 2b4 COMAPI -------------
> 2006-07-15 19:26:26:533 992 b90 DnldMgr *********** DnldMgr: Copy update
> to cache [UpdateId = {0C8115D3-D105-4F3B-8472-C451EFA30AD9}.501] ***********
> 2006-07-15 19:26:26:533 992 b90 DnldMgr Asking handler to generate
> non-range requests.
> 2006-07-15 19:26:26:533 992 b90 Handler Generating request for CBS update
> 0C8115D3-D105-4F3B-8472-C451EFA30AD9 in sandbox
> C:\Windows\SoftwareDistribution\Download\81c718e90bc0cdc5cfb570c751b78acf
> 2006-07-15 19:26:26:533 992 b90 Handler Selected payload type is
> ptSelfContained
> 2006-07-15 19:26:26:533 992 b90 Handler Detected download state is dsStart
> 2006-07-15 19:26:26:533 992 b90 Handler Adding KB922045.cab (entire file)
> to request list.
> 2006-07-15 19:26:26:533 992 b90 Handler Request generation for CBS update
> complete with hr=0x0 and pfResetSandbox=0
> 2006-07-15 19:26:26:595 992 b90 DnldMgr Asking handler to generate
> non-range requests.
> 2006-07-15 19:26:26:595 992 b90 Handler Generating request for CBS update
> 0C8115D3-D105-4F3B-8472-C451EFA30AD9 in sandbox
> C:\Windows\SoftwareDistribution\Download\81c718e90bc0cdc5cfb570c751b78acf
> 2006-07-15 19:26:26:595 992 b90 Handler Selected payload type is
> ptSelfContained
> 2006-07-15 19:26:26:595 992 b90 Handler Detected download state is
> dsHavePackage
> 2006-07-15 19:26:26:970 992 b90 Handler Request generation for CBS update
> complete with hr=0x0 and pfResetSandbox=0
> 2006-07-15 19:26:27:048 3068 b30 COMAPI -------------
> 2006-07-15 19:26:27:048 3068 b30 COMAPI -- START -- COMAPI: Install
> [ClientId = wusa]
> 2006-07-15 19:26:27:048 3068 b30 COMAPI ---------
> 2006-07-15 19:26:27:048 3068 b30 COMAPI - Allow source prompts: Yes;
> Forced: No; Force quiet: No
> 2006-07-15 19:26:27:048 3068 b30 COMAPI - Updates in request: 1
> 2006-07-15 19:26:27:048 3068 b30 COMAPI - ServiceID =
> {9C62F2DD-FBA9-4D13-8B6E-800AC18946FE}
> 2006-07-15 19:26:27:048 992 b90 Misc cached token 00000000000019DC for
> elevated non admin
> 2006-07-15 19:26:27:048 992 b90 Misc cached token 00000000000019DC released
> 2006-07-15 19:26:27:064 3068 b30 COMAPI - Updates to install = 1
> 2006-07-15 19:26:27:064 3068 b30 COMAPI <<-- SUBMITTED -- COMAPI: Install
> [ClientId = wusa]
> 2006-07-15 19:26:27:079 992 dc8 Agent *************
> 2006-07-15 19:26:27:079 992 dc8 Agent ** START ** Agent: Installing
> updates [CallerId = wusa]
> 2006-07-15 19:26:27:079 992 dc8 Agent *********
> 2006-07-15 19:26:27:079 992 dc8 Agent * Updates to install = 1
> 2006-07-15 19:26:27:079 992 dc8 Agent * Title = <NULL>
> 2006-07-15 19:26:27:079 992 dc8 Agent * UpdateId =
> {1B218542-9862-4AC2-9D7E-DB415567D94D}.501
> 2006-07-15 19:26:27:079 992 dc8 Agent * Bundles 1 updates:
> 2006-07-15 19:26:27:079 992 dc8 Agent *
> {0C8115D3-D105-4F3B-8472-C451EFA30AD9}.501
> 2006-07-15 19:26:53:517 992 dc8 Agent WARNING: Failed SRSetRestorePoint
> call with win32 error -2147212529
> 2006-07-15 19:26:53:533 992 dc8 Handler Attempting to create remote handler
> process as LIVINGROOM\Al in session 2
> 2006-07-15 19:26:55:095 992 dc8 DnldMgr Preparing update for install,
> updateId = {0C8115D3-D105-4F3B-8472-C451EFA30AD9}.501.
> 2006-07-15 19:26:55:142 2676 ca4 Misc =========== Logging initialized
> (build: 6.0.5384.4, tz: +0100) ===========
> 2006-07-15 19:26:55:142 2676 ca4 Misc = Process:
> C:\Windows\system32\wuauclt.exe
> 2006-07-15 19:26:55:142 2676 ca4 Misc = Module:
> C:\Windows\system32\wuaueng.dll
> 2006-07-15 19:26:55:142 2676 ca4 Handler :::::::::::::
> 2006-07-15 19:26:55:142 2676 ca4 Handler :: START :: Handler: CBS Install
> 2006-07-15 19:26:55:142 2676 ca4 Handler :::::::::
> 2006-07-15 19:26:55:158 2676 ca4 Handler Starting install of CBS update
> 0C8115D3-D105-4F3B-8472-C451EFA30AD9
> 2006-07-15 19:26:55:158 2676 ca4 Handler Package identity:
> 922045~31bf3856ad364e35~amd64~~6.0.0.1
> 2006-07-15 19:26:57:595 2676 ff0 Handler FATAL: CBS called Error with
> 0x80071a91,
> 2006-07-15 19:26:57:595 2676 ca4 Handler FATAL: Completed install of CBS
> update with type=0, requiresReboot=1, installerError=1, hr=0x80071a91
> 2006-07-15 19:26:57:595 2676 ca4 Handler :::::::::
> 2006-07-15 19:26:57:595 2676 ca4 Handler :: END :: Handler: CBS Install
> 2006-07-15 19:26:57:595 2676 ca4 Handler :::::::::::::
> 2006-07-15 19:26:57:611 992 dc8 DnldMgr *********** DnldMgr: New download
> job [UpdateId = {B565522F-8778-4673-8B4B-E67327C3B530}.101] ***********
> 2006-07-15 19:26:57:611 992 dc8 DnldMgr * Update is not allowed to
> download due to regulation.
> 2006-07-15 19:26:57:611 992 dc8 DnldMgr *********** DnldMgr: New download
> job [UpdateId = {74C6A64C-DB59-43C5-9279-23F422A85B14}.101] ***********
> 2006-07-15 19:26:57:611 992 dc8 DnldMgr * Update is not allowed to
> download due to regulation.
> 2006-07-15 19:26:57:611 992 dc8 DnldMgr *********** DnldMgr: New download
> job [UpdateId = {FFA6BD20-0900-4980-ADDA-4859CDD6BDB6}.103] ***********
> 2006-07-15 19:26:57:611 992 dc8 DnldMgr * Update is not allowed to
> download due to regulation.
> 2006-07-15 19:26:57:611 992 dc8 DnldMgr *********** DnldMgr: New download
> job [UpdateId = {1A2BA2C6-166B-45D5-ABF8-B7B262FBDEBF}.101] ***********
> 2006-07-15 19:26:57:611 992 dc8 DnldMgr * Update is not allowed to
> download due to regulation.
> 2006-07-15 19:26:57:611 992 dc8 DnldMgr *********** DnldMgr: New download
> job [UpdateId = {37FD5118-E283-4356-B39A-B0449078E178}.103] ***********
> 2006-07-15 19:26:57:611 992 dc8 DnldMgr * Update is not allowed to
> download due to regulation.
> 2006-07-15 19:26:57:611 992 dc8 DnldMgr *********** DnldMgr: New download
> job [UpdateId = {CAA06EA1-45DC-4EE9-B16F-3CF98487B4A0}.103] ***********
> 2006-07-15 19:26:57:611 992 dc8 DnldMgr * Update is not allowed to
> download due to regulation.
> 2006-07-15 19:26:57:611 992 dc8 DnldMgr *********** DnldMgr: New download
> job [UpdateId = {32A436C2-DED2-4D30-8CEE-C40E5556D538}.104] ***********
> 2006-07-15 19:26:57:626 992 dc8 DnldMgr * Update is not allowed to
> download due to regulation.
> 2006-07-15 19:26:57:658 992 dc8 Agent *********
> 2006-07-15 19:26:57:658 992 dc8 Agent ** END ** Agent: Installing
> updates [CallerId = wusa]
> 2006-07-15 19:26:57:658 992 dc8 Agent *************
> 2006-07-15 19:26:57:673 992 eb0 AU AU setting pending client directive to
> 'Reboot Pending'
> 2006-07-15 19:26:57:673 992 eb0 AU #############
> 2006-07-15 19:26:57:673 992 eb0 AU ## START ## AU: Search for updates
> 2006-07-15 19:26:57:673 992 eb0 AU #########
> 2006-07-15 19:26:57:673 992 eb0 Misc cached token 0000000000001484 for
> elevated non admin
> 2006-07-15 19:26:57:673 992 eb0 Misc cached token 00000000000019DC for
> elevated non admin
> 2006-07-15 19:26:57:673 992 eb0 Misc cached token 0000000000001484 released
> 2006-07-15 19:26:57:673 992 eb0 AU <<## SUBMITTED ## AU: Search for updates
> [CallId = {1B6E709C-DFBF-47E3-B8D6-0260DADFD0B5}]
> 2006-07-15 19:26:57:673 3068 fec COMAPI >>-- RESUMED -- COMAPI: Install
> [ClientId = wusa]
> 2006-07-15 19:26:57:673 3068 fec COMAPI - Install call complete (succeeded
> = 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
> 2006-07-15 19:26:57:673 992 c58 Agent *************
> 2006-07-15 19:26:57:673 992 c58 Agent ** START ** Agent: Finding updates
> [CallerId = AutomaticUpdates]
> 2006-07-15 19:26:57:673 992 c58 Agent *********
> 2006-07-15 19:26:57:673 3068 fec COMAPI - Reboot required = Yes
> 2006-07-15 19:26:57:673 3068 fec COMAPI - WARNING: Exit code = 0x00000000;
> Call error code = 0x80240022
> 2006-07-15 19:26:57:673 3068 fec COMAPI ---------
> 2006-07-15 19:26:57:673 3068 fec COMAPI -- END -- COMAPI: Install
> [ClientId = wusa]
> 2006-07-15 19:26:57:673 3068 fec COMAPI -------------
> 2006-07-15 19:26:59:939 992 c58 Misc cached token 00000000000019DC released
> 2006-07-15 19:26:59:986 992 c58 Agent * Added update
> {CC63B67F-2A39-41EC-B0B0-7DC740F88FE1}.103 to search result
> 2006-07-15 19:26:59:986 992 c58 Agent * Added update
> {5DC97012-1FE3-4621-AD2D-48B0130F4FFF}.103 to search result
> 2006-07-15 19:26:59:986 992 c58 Agent * Added update
> {682B0C9E-93DF-41DF-B718-880CECAA1F35}.103 to search result
> 2006-07-15 19:26:59:986 992 c58 Agent * Added update
> {11B63D97-0D7D-4109-91C0-B199D5E090AD}.103 to search result
> 2006-07-15 19:26:59:986 992 c58 Agent * Added update
> {249918EE-3CDA-40B0-B123-069FA8DFFB97}.104 to search result
> 2006-07-15 19:26:59:986 992 c58 Agent * Added update
> {AA11806B-957C-48BD-9A9B-3D33A4F51D69}.101 to search result
> 2006-07-15 19:26:59:986 992 c58 Agent * Added update
> {C5AFF183-81C7-4A09-B778-49856E634A23}.101 to search result
> 2006-07-15 19:26:59:986 992 c58 Agent * Added update
> {A1C88A16-8340-453E-BF52-0782DDFF71DE}.101 to search result
> 2006-07-15 19:26:59:986 992 c58 Agent * Found 8 updates and 20 categories
> in search
> 2006-07-15 19:27:00:033 992 c58 Agent *********
> 2006-07-15 19:27:00:033 992 c58 Agent ** END ** Agent: Finding updates
> [CallerId = AutomaticUpdates]
> 2006-07-15 19:27:00:033 992 c58 Agent *************
> 2006-07-15 19:27:00:033 992 c58 AU >>## RESUMED ## AU: Search for updates
> [CallId = {1B6E709C-DFBF-47E3-B8D6-0260DADFD0B5}]
> 2006-07-15 19:27:00:033 992 c58 AU # 8 updates detected
> 2006-07-15 19:27:00:033 992 c58 AU #########
> 2006-07-15 19:27:00:033 992 c58 AU ## END ## AU: Search for updates
> [CallId = {1B6E709C-DFBF-47E3-B8D6-0260DADFD0B5}]
> 2006-07-15 19:27:00:033 992 c58 AU #############
> 2006-07-15 19:27:02:626 992 ef8 Report REPORT EVENT:
> {6F4E60D8-BE78-4767-BBB6-0F70691D4726} 2006-07-15
> 19:26:57:626+0100 1 182 101 {1B218542-9862-4AC2-9D7E-DB415567D94D} 501 80071a91 wusa Failure Content
> Install Installation Failure: Windows failed to install the following update
> with error 0x80071a91: Vista Security Updates for KB922045.
> 2006-07-15 19:27:12:673 992 eb0 AU AU found 1 sessions to launch client into
> 2006-07-15 19:27:12:673 992 eb0 AU Launched new AU client for directive
> 'Reboot Pending', session id = 0x2
> 2006-07-15 19:27:12:689 2704 32c Misc =========== Logging initialized
> (build: 6.0.5384.4, tz: +0100) ===========
> 2006-07-15 19:27:12:689 2704 32c Misc = Process:
> C:\Windows\system32\wuauclt.exe
> 2006-07-15 19:27:12:689 2704 32c AUClnt Launched Client UI process
> 2006-07-15 19:27:12:751 2704 32c Misc =========== Logging initialized
> (build: 6.0.5384.4, tz: +0100) ===========
> 2006-07-15 19:27:12:751 2704 32c Misc = Process:
> C:\Windows\system32\wuauclt.exe
> 2006-07-15 19:27:12:751 2704 32c CltUI AU client got new directive = 'Reboot
> Pending', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return = 0
> 2006-07-15 19:27:12:767 992 cbc AU AU setting client response for sessionId
> 0x2 to 'Pending'
> 2006-07-15 19:27:27:767 992 eb0 AU AU found 1 sessions to launch client into
> 2006-07-15 19:28:16:423 3068 b30 CltUI FATAL: Failed to open
> Microsoft.WindowsUpdate page "pageSettings", hr=80004002
> 2006-07-15 19:28:16:423 3068 b30 COMAPI WARNING: Unable to show Automatic
> Updates control panel, hr=80004002
> 2006-07-15 19:28:49:501 3068 b30 COMAPI ----------- COMAPI:
> IUpdateServiceManager::RemoveService -----------
> 2006-07-15 19:28:49:501 3068 b30 COMAPI - ServiceId =
> {9c62f2dd-fba9-4d13-8b6e-800ac18946fe}
> 2006-07-15 19:28:49:704 992 cbc Agent WARNING: could not delete
> Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\9c62f2dd-fba9-4d13-8b6e-800ac18946fe service registry key
> 0x80070002
> 2006-07-15 19:28:49:704 992 cbc Agent WARNING: Failed to delete service
> from the backup store, error = 0x80070002
> 2006-07-15 19:28:49:704 3068 b30 COMAPI IUpdateService removing volatile
> scan package service, serviceID = {9C62F2DD-FBA9-4D13-8B6E-800AC18946FE}
> 2006-07-15 19:28:49:704 992 fcc Agent WARNING: WU client fails
> CClientCallRecorder::RemoveService with error 0x80248014
> 2006-07-15 19:28:49:704 3068 b30 COMAPI WARNING: ISusInternal::RemoveService
> failed, hr=80248014
>