I think it is fixed. After an intervention by a Dell technician, I've been
using the machine without incident for a couple of days now.
At one point, we'd seen the following error message: The display driver
stopped working and recovered. It all came to a head when the screen
completely winked-out and went dark - no image at all. At that point we
called Dell customer service. They hooked us up with someone in their XPS
The screen came back after a restart, but it wasn't fixed yet. The Dell
technician has us log onto a Dell webpage that let him remotely take over.
Things happened pretty fast, but the main thing he did was update the drivers
for our Raedon ATI 2600 XT video card.
Eveything has been normal after the reboot. No odd error messages, no
hiccups causing the image to wink out, and, most important to this thread,
the cursor offset problem has seemingly disappeared. The arrowhead now
lines-up with the dialog boxes and check boxes on the screen and, as a
result, every mouse-click works properly.
If yo u don't hear from me again, that means it hasn't recurred.
> *(actualsize);615828 Wrote:
> > I have a brand new Dell XPS 420 running Vista, and I have an infuriating
> > intermittent problem.
> > At first, I though the left-hand mouse button was broken, because
> > sometimes
> > (only sometimes,) I'd hover the arrow over a box I wanted to click and
> > nothing would happen. Not only would it not "click," the box wouldn't
> > even
> > highlight.
> > After awhile I figured out that the mouse worked fine, but I had to
> > place
> > the arrowhead (sometimes) about 1/4 inch higher than the spot I wanted
> > to
> > click. Then, for no apparent reason, the arrowhead's mathematical
> > position
> > would become synched with it's visual position and it would come back
> > into
> > alignment with the check boxes and dialog boxes and such.
> > This happens in most any program, at any time. Or not. It is most
> > frustrating in Quicken when I'm trying to reconcile my checking account
> > - I
> > have to hover the mouse one line up from the one I really want to
> > click. A
> > minute later, I won't have to and things will line-up again.
> > Other programs also exhibit this occasional problem, including Vista
> > itself.
> > Dialog boxes and scroll bars are particularly troublesome - at times.
> > The mouse is the one that came with the machine. I tried another that
> > is
> > known to be good - same issue. The mouse moves fine, there is no drift
> > or
> > sticking. The arrowhead itself is not jumping. It's an optical mouse,
> > and the
> > surface it sits on is not reflective. I don't suspect the mouse
> > hardware.
> > Anyone have this problem? Could this be a Vista bug.
> > Yes/no?
> The only thing I could find that was close to what you describe was
> probably fixed by reinstalling or updating the video driver for the
> system. Unfortunately, the notes I read over are not clear as to what
> specific driver was reinstalled that fixed the problem, however.
> From what you describe, the only other fix I can think of right off
> hand would be to open up the control panel and uninstall the entry for
> the mouse (right click and select the uninstall or remove option), then
> restart the computer. When it starts up it should automatically
> reinstall the mouse drivers (since they are part of the core Windows
> files). If that driver is what was corrupted this should fix it.
> If you have any questions about the system itself, or neither of these
> suggestions fix the problem, I'll be happy to provide any additional
> help I can.
> Dell Customer Advocate
> Posted via http://ms-os.com Forum to Usenet gateway