new purchase
hp a6357c with windows vista home premium 32
AMD 64x2 5000+
ViXS PureTV-U 48B0 (NTSC/ATSC Combo)

I cannot get media center to detect any tv signal, and the fm radio player
locks up when any button is pushed. when i try to watch live tv it simply
says "tuner is not available it is in use or not working." I can however
watch tv and listen to radio in the beyond tv player.

Here is an event log



The description for Event ID 3 from source ehRecvr cannot be found. Either
the component that raises this event is not installed on your local computer
or the installation is corrupted. You can install or repair the component on
the local computer.

If the event originated on another computer, the display information had to
be saved with the event.

The following information was included with the event:

ViXS PureTV Analog TV Tuner
c0040524

the message resource is present but the message is not found in the
string/message table

HP has had me try many different things. but all efforts end with them
saying try this and email me back with results.
please help

"bill" wrote:

> new purchase
> hp a6357c with windows vista home premium 32
> AMD 64x2 5000+
> ViXS PureTV-U 48B0 (NTSC/ATSC Combo)
>
> I cannot get media center to detect any tv signal, and the fm radio player
> locks up when any button is pushed. when i try to watch live tv it simply
> says "tuner is not available it is in use or not working." I can however
> watch tv and listen to radio in the beyond tv player.
>
> Here is an event log
>
> The description for Event ID 3 from source ehRecvr cannot be found. Either
> the component that raises this event is not installed on your local computer
> or the installation is corrupted. You can install or repair the component on
> the local computer.
>
> If the event originated on another computer, the display information had to
> be saved with the event.
>
> The following information was included with the event:
>
> ViXS PureTV Analog TV Tuner
> c0040524
>
> the message resource is present but the message is not found in the
> string/message table
>
> HP has had me try many different things. but all efforts end with them
> saying try this and email me back with results.
> please help

I am having a very similar issue with a hp m9177c desktop running vista home
premium with the same ViXS card. I can get the digital tuner to work under
Media Center, but I can not get the analog nor the FM radio to work. Both
lock up. When I run the PC Diagnostics application that came with the PC on
the tuner card, it detects both the analog and digital TV tuners as well as
the FM tuner and everything seems to be fine. I've read other posts where
people have had difficulties with this particular TV tuner card. Have yet to
try the HP support worried that my PC will end up in a worse state than when
I started.

"bill" wrote:

> new purchase
> hp a6357c with windows vista home premium 32
> AMD 64x2 5000+
> ViXS PureTV-U 48B0 (NTSC/ATSC Combo)
>
> I cannot get media center to detect any tv signal, and the fm radio player
> locks up when any button is pushed. when i try to watch live tv it simply
> says "tuner is not available it is in use or not working." I can however
> watch tv and listen to radio in the beyond tv player.
>
> Here is an event log
>
> The description for Event ID 3 from source ehRecvr cannot be found. Either
> the component that raises this event is not installed on your local computer
> or the installation is corrupted. You can install or repair the component on
> the local computer.
>
> If the event originated on another computer, the display information had to
> be saved with the event.
>
> The following information was included with the event:
>
> ViXS PureTV Analog TV Tuner
> c0040524
>
> the message resource is present but the message is not found in the
> string/message table
>
> HP has had me try many different things. but all efforts end with them
> saying try this and email me back with results.
> please help

I bought an HP M8330F yesterday, and after not getting the TV tuner to
function, brought it back, got another one! Same issue.

After going through all the usual download all updates, etc, and using
the PC doctor which comes with this PC, I cannot get the Windows Media
Center to function for LIVE TV. The card passes the tests in PC Doctor
and I can see at least part of a TV broadcast during that test.

There is a driver issue with the ViXS PureTV-U 48B0 that appears to be
plagueing HP and Gateway. I bought this HP to quickly replace the Aging
Kids PC, and of course I should have just built on from scratch. At
least I could have chosen parts that individually are known to
function.

HP's site has a Spring 2008 driver (same one that came with the PC) and
reinstalling that driver did not help.

The Driver Detective lists a newer version driver for Gateway PCs but
you have to pay to get that driver without any recourse if its the
WRONG driver!

At this point I gave up on the TV tuner (it was not something I was
looking for, just Circuit City was out of the lesser model without the
TV tuner) but it just frosts me to no end that HP would put out a
product that they must know DOES NOT WORK.

I will be following this thread just to see if a solution comes out
(hopefully before TV is obsolete and this PC has also reached it's end
of life).

Mike

PS Hp used to be my favorate computer company, still have a functioning
HP 41C and even older HP 25 c calculator - great devices, built to last.
The newer HP products have nice "SPECS" but don't run as "FAST" as
similar spec'd PC's, because like Gateway, they use what ever parts are
CHEAPER that day to build them. Oh well, you get what you pay for....I
think the HP 41C cost as much as this PC cost back when I bought it
with all the peripherals. Too bad I cannot surf the web on my good old
HP 41C....LOL


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Aronis
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