Vista - Vista interfering with printer driver install

02-07-2008

I have a Lexmark 8350 all-in-one printer. All the functions were working
fine until end of last year when the scanning function stopped working.
I contacted Lexmark regarding the problem through their online
messaging. It was an online form that you fill out and they email you
back. BUT they didn't email me back.

So, yesterday I thought if I downloaded and reinstalled the printer
driver maybe the scanning function would work. Well, now I have no
printer at all!

The driver downloaded okay and appeared to install okay but then Windows
Vista became part of the equation. It of course found new hardware and
was going through whatever steps it goes through to find new hardware
drivers and hangs at a point and then the printer driver is not installed.

I didn't have this problem when I initially installed the printer driver
so why am I having it now and what can I do to get my printer operating
again?

I'm getting absolutely no help from Lexmark after contacting them again.

Thanks for your help!
Kay C.

02-07-2008

Is this the driver "cjr8300EN.exe" you downloaded?

http://downloads.lexmark.com/cgi-per...20Vista&target

Did you uninstall the old driver first?
Did you have the USB cable connected while installing? if so you did it
wrong.
While installing you must wait until the software instructs you to.

--
All the best,
SG

"Kay Clark" <rkayclark@xxxxxx> wrote in message
news:u72Q6qXaIHA.4172@xxxxxx

Quote:

>I have a Lexmark 8350 all-in-one printer. All the functions were working
>fine until end of last year when the scanning function stopped working. I
>contacted Lexmark regarding the problem through their online messaging. It
>was an online form that you fill out and they email you back. BUT they
>didn't email me back.
>
> So, yesterday I thought if I downloaded and reinstalled the printer driver
> maybe the scanning function would work. Well, now I have no printer at
> all!
>
> The driver downloaded okay and appeared to install okay but then Windows
> Vista became part of the equation. It of course found new hardware and was
> going through whatever steps it goes through to find new hardware drivers
> and hangs at a point and then the printer driver is not installed.
>
> I didn't have this problem when I initially installed the printer driver
> so why am I having it now and what can I do to get my printer operating
> again?
>
> I'm getting absolutely no help from Lexmark after contacting them again.
>
> Thanks for your help!
> Kay C.

02-07-2008

Important Support News
Attention Windows Vista Users
If you have installed your printer on your PC using an original Lexmark
Driver CD that came with your product and you are experiencing problems when
printing, you may have installed the Windows XP driver.

Follow these steps to resolve:
· Disconnect your USB cable from your printer.
· Uninstall all Lexmark printer drivers on your PC.
· Download the correct Vista driver for your model.
· Install the driver on your PC.

Important - Do not reconnect the USB cable until the install software
prompts the question of how the printer is connected.

--
All the best,
SG
"Kay Clark" <rkayclark@xxxxxx> wrote in message
news:u72Q6qXaIHA.4172@xxxxxx

Quote:

>I have a Lexmark 8350 all-in-one printer. All the functions were working
>fine until end of last year when the scanning function stopped working. I
>contacted Lexmark regarding the problem through their online messaging. It
>was an online form that you fill out and they email you back. BUT they
>didn't email me back.
>
> So, yesterday I thought if I downloaded and reinstalled the printer driver
> maybe the scanning function would work. Well, now I have no printer at
> all!
>
> The driver downloaded okay and appeared to install okay but then Windows
> Vista became part of the equation. It of course found new hardware and was
> going through whatever steps it goes through to find new hardware drivers
> and hangs at a point and then the printer driver is not installed.
>
> I didn't have this problem when I initially installed the printer driver
> so why am I having it now and what can I do to get my printer operating
> again?
>
> I'm getting absolutely no help from Lexmark after contacting them again.
>
> Thanks for your help!
> Kay C.

02-07-2008	#1 (permalink)
Kay Clark n/a posts	Vista interfering with printer driver install I have a Lexmark 8350 all-in-one printer. All the functions were working fine until end of last year when the scanning function stopped working. I contacted Lexmark regarding the problem through their online messaging. It was an online form that you fill out and they email you back. BUT they didn't email me back. So, yesterday I thought if I downloaded and reinstalled the printer driver maybe the scanning function would work. Well, now I have no printer at all! The driver downloaded okay and appeared to install okay but then Windows Vista became part of the equation. It of course found new hardware and was going through whatever steps it goes through to find new hardware drivers and hangs at a point and then the printer driver is not installed. I didn't have this problem when I initially installed the printer driver so why am I having it now and what can I do to get my printer operating again? I'm getting absolutely no help from Lexmark after contacting them again. Thanks for your help! Kay C.
My System Specs

02-07-2008	#2 (permalink)
SG n/a posts	Re: Vista interfering with printer driver install Is this the driver "cjr8300EN.exe" you downloaded? http://downloads.lexmark.com/cgi-per...20Vista&target Did you uninstall the old driver first? Did you have the USB cable connected while installing? if so you did it wrong. While installing you must wait until the software instructs you to. -- All the best, SG "Kay Clark" <rkayclark@xxxxxx> wrote in message news:u72Q6qXaIHA.4172@xxxxxx Quote: >I have a Lexmark 8350 all-in-one printer. All the functions were working >fine until end of last year when the scanning function stopped working. I >contacted Lexmark regarding the problem through their online messaging. It >was an online form that you fill out and they email you back. BUT they >didn't email me back. > > So, yesterday I thought if I downloaded and reinstalled the printer driver > maybe the scanning function would work. Well, now I have no printer at > all! > > The driver downloaded okay and appeared to install okay but then Windows > Vista became part of the equation. It of course found new hardware and was > going through whatever steps it goes through to find new hardware drivers > and hangs at a point and then the printer driver is not installed. > > I didn't have this problem when I initially installed the printer driver > so why am I having it now and what can I do to get my printer operating > again? > > I'm getting absolutely no help from Lexmark after contacting them again. > > Thanks for your help! > Kay C.
My System Specs

02-07-2008	#3 (permalink)
SG n/a posts	Re: Vista interfering with printer driver install Important Support News Attention Windows Vista Users If you have installed your printer on your PC using an original Lexmark Driver CD that came with your product and you are experiencing problems when printing, you may have installed the Windows XP driver. Follow these steps to resolve: · Disconnect your USB cable from your printer. · Uninstall all Lexmark printer drivers on your PC. · Download the correct Vista driver for your model. · Install the driver on your PC. Important - Do not reconnect the USB cable until the install software prompts the question of how the printer is connected. -- All the best, SG "Kay Clark" <rkayclark@xxxxxx> wrote in message news:u72Q6qXaIHA.4172@xxxxxx Quote: >I have a Lexmark 8350 all-in-one printer. All the functions were working >fine until end of last year when the scanning function stopped working. I >contacted Lexmark regarding the problem through their online messaging. It >was an online form that you fill out and they email you back. BUT they >didn't email me back. > > So, yesterday I thought if I downloaded and reinstalled the printer driver > maybe the scanning function would work. Well, now I have no printer at > all! > > The driver downloaded okay and appeared to install okay but then Windows > Vista became part of the equation. It of course found new hardware and was > going through whatever steps it goes through to find new hardware drivers > and hangs at a point and then the printer driver is not installed. > > I didn't have this problem when I initially installed the printer driver > so why am I having it now and what can I do to get my printer operating > again? > > I'm getting absolutely no help from Lexmark after contacting them again. > > Thanks for your help! > Kay C.
My System Specs

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