Vista - System Information - "Can't Collect Information"

GerryF.....are you still with us....???

Here is one thing you can try to get your WMI back up and running:

Open a command prompt...(START - RUN - type CMD in the "Open:" box)

At the prompt...copy/paste (or type) each of these commands in THIS
order:

winmgmt /clearadap
winmgmt /kill
winmgmt /unregserver
winmgmt /regserver
winmgmt /resyncperf

Hit ENTER when necessary...(the copy/paste method should enter the
commands automatically).


Here is what each switch does:

The "clearadap" switch clears prior WMI /resyncperf information
from the registry.
The "kill" switch causes WINMGMT to stop running copies.
The "unregserver" switch removes the registry entries.
The "regserver" switch invokes self registration.
The "resyncperf" switch registers the system's performance
libraries with WMI.





I can also help you return EventLog to your services list.


First...ensure that the EventLog service is running by attempting to
start EventLog, like so:

Open another command prompt and type NET START EVENTLOG at the
prompt.
If EventLog is already started...you will receive a message
stating such.

After making sure that the service is running, proceed to the next
step:

Check for the following key in your registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
\Eventlog

If the key IS found...it may be corrupt...in which case, it must
be replaced using the method found below.
If the key is not found...you need to get a copy of the key from
another computer, and IMPORT if into your registry.

If you don't have another computer from which to copy the key...I
can email you a copy.
The file, in text form, is simply too lengthy to post here.
Please respond if you would like this file emailed to you.

GOOD LUCK.....!!!! Let us know how things work out...!!!

Hi i know this post is a month old but i was wondering if you could email me
a copy of the key. I'm having the same problem and have been going crazy
trying to find a fix. This is the first post that i've seen that trys
something different. my email address is cmccall45@xxxxxx
thanks.
Chuck

"Jme63SCH@xxxxxx" wrote:

The service is listed as "WINDOWS EVENT LOG". Not "EVENT LOG".

For all those having "Unavailable Rating" and System Info (msinfo32) problems
Do the following:

Click Start --> Run

Type "CMD" and hit "Enter" key

Type the following in the command prompt
"net localgroup administrators NetworkService /ADD"

Hit "Enter" Key.

ALL FIXED & HEY! NO RESTART REQUIRED

Thanks CharBroiled20s, this worked for me


--
steve1980
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THANKS SO MUCH!!!!!!

Sorry for yelling but thats how I feal after chasing this for weeks.


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tjones1966
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LOL @ tjones1966.

It sucks to hunt for an answer & not find it - glad I could help!

Have a good one!

CharBroiled!!!!! How I love you! You were the ONLY person who fixed this problem for me. Thanks so much for knowing what to do. Now what I want to know, if you can tell me, What was causing this error, and why did that simple dos prompt fix it? It's not enough for me just to have my problem fixed! I need to know why...

undisclosed wrote:
WTF are you talking about? Are you replying to a really old
post/thread?

Either quote what you are replying to (the same problem, all the
fixes) or start a new thread so we will know what you're talking
about.