Windows Vista Forums

Can not delete folder / 0x80070091

  1. #1


    ALP Guest

    Can not delete folder / 0x80070091

    I have a folder with a video file inside.
    I can not open the file.
    When I try to open it, I get this message:

    "The file or directory is corrupted and unreadable"

    When I try to delete the file I get this message:

    "An unexpected error is preventing the operation. Make a note of this error
    code, which might be useful if you get additional help to resolve this
    problem.
    Error 0x80070091: The directory is not empty."

    So, I'm stuck. I can not open this file nor delete it.
    Does anyone know what I can do to delete this file?
    Please note, I have done extensive research on this issue, both on this
    forum and on many others, and so far the only resolution (that seems to work)
    was to reformat the entire hard drive. That is something very time-consuming
    and painful, considering that I will have to reinstall all my programs,
    re-set up my entire computer, etc.

    Again, does anyone have a tried-and-true method to fix this problem?
    Please help out. Thanks a million!

      My System SpecsSystem Spec

  2. #2


    Bob Guest

    Re: Can not delete folder / 0x80070091


    Add "Take Ownership" to right-click menu in Vista

    http://www.petri.co.il/add-take-owne...menu-vista.htm



    "ALP" <ALP@xxxxxx> wrote in message
    news:55DF1D3A-ECDA-4AA3-ACFA-7ADE3176B4D1@xxxxxx

    >I have a folder with a video file inside.
    > I can not open the file.
    > When I try to open it, I get this message:
    >
    > "The file or directory is corrupted and unreadable"
    >
    > When I try to delete the file I get this message:
    >
    > "An unexpected error is preventing the operation. Make a note of this
    > error
    > code, which might be useful if you get additional help to resolve this
    > problem.
    > Error 0x80070091: The directory is not empty."
    >
    > So, I'm stuck. I can not open this file nor delete it.
    > Does anyone know what I can do to delete this file?
    > Please note, I have done extensive research on this issue, both on this
    > forum and on many others, and so far the only resolution (that seems to
    > work)
    > was to reformat the entire hard drive. That is something very
    > time-consuming
    > and painful, considering that I will have to reinstall all my programs,
    > re-set up my entire computer, etc.
    >
    > Again, does anyone have a tried-and-true method to fix this problem?
    > Please help out. Thanks a million!

      My System SpecsSystem Spec

  3. #3


    ALP Guest

    Re: Can not delete folder / 0x80070091

    Bob,
    Thank you for your help.
    Before I make potentially damaging changes to my registry, are you
    absolutely sure this will solve the problem or is this just a suggestion?
    Also, is this different than the regular way to change ownership
    (properties-security-advanced-owner-edit-check replace owner etc.)? Because
    the regular way doesn't work on this file.


    "Bob" wrote:

    >
    > Add "Take Ownership" to right-click menu in Vista
    >
    > http://www.petri.co.il/add-take-owne...menu-vista.htm
    >
    >
    >
    > "ALP" <ALP@xxxxxx> wrote in message
    > news:55DF1D3A-ECDA-4AA3-ACFA-7ADE3176B4D1@xxxxxx

    > >I have a folder with a video file inside.
    > > I can not open the file.
    > > When I try to open it, I get this message:
    > >
    > > "The file or directory is corrupted and unreadable"
    > >
    > > When I try to delete the file I get this message:
    > >
    > > "An unexpected error is preventing the operation. Make a note of this
    > > error
    > > code, which might be useful if you get additional help to resolve this
    > > problem.
    > > Error 0x80070091: The directory is not empty."
    > >
    > > So, I'm stuck. I can not open this file nor delete it.
    > > Does anyone know what I can do to delete this file?
    > > Please note, I have done extensive research on this issue, both on this
    > > forum and on many others, and so far the only resolution (that seems to
    > > work)
    > > was to reformat the entire hard drive. That is something very
    > > time-consuming
    > > and painful, considering that I will have to reinstall all my programs,
    > > re-set up my entire computer, etc.
    > >
    > > Again, does anyone have a tried-and-true method to fix this problem?
    > > Please help out. Thanks a million!
    >
    >

      My System SpecsSystem Spec

  4. #4


    Bob Guest

    Re: Can not delete folder / 0x80070091

    It worked for me. I don't "guarantee" it will work for you. Just backup your
    registry before you use it in case you have a problem.
    I have found it is easier and more effective "than the regular way to change
    ownership".

    "ALP" <ALP@xxxxxx> wrote in message
    news:4C006683-C27C-4448-82E9-292108E4CEA4@xxxxxx

    > Bob,
    > Thank you for your help.
    > Before I make potentially damaging changes to my registry, are you
    > absolutely sure this will solve the problem or is this just a suggestion?
    > Also, is this different than the regular way to change ownership
    > (properties-security-advanced-owner-edit-check replace owner etc.)?
    > Because
    > the regular way doesn't work on this file.
    >
    >
    > "Bob" wrote:
    >

    >>
    >> Add "Take Ownership" to right-click menu in Vista
    >>
    >> http://www.petri.co.il/add-take-owne...menu-vista.htm
    >>
    >>
    >>
    >> "ALP" <ALP@xxxxxx> wrote in message
    >> news:55DF1D3A-ECDA-4AA3-ACFA-7ADE3176B4D1@xxxxxx

    >> >I have a folder with a video file inside.
    >> > I can not open the file.
    >> > When I try to open it, I get this message:
    >> >
    >> > "The file or directory is corrupted and unreadable"
    >> >
    >> > When I try to delete the file I get this message:
    >> >
    >> > "An unexpected error is preventing the operation. Make a note of this
    >> > error
    >> > code, which might be useful if you get additional help to resolve this
    >> > problem.
    >> > Error 0x80070091: The directory is not empty."
    >> >
    >> > So, I'm stuck. I can not open this file nor delete it.
    >> > Does anyone know what I can do to delete this file?
    >> > Please note, I have done extensive research on this issue, both on this
    >> > forum and on many others, and so far the only resolution (that seems to
    >> > work)
    >> > was to reformat the entire hard drive. That is something very
    >> > time-consuming
    >> > and painful, considering that I will have to reinstall all my programs,
    >> > re-set up my entire computer, etc.
    >> >
    >> > Again, does anyone have a tried-and-true method to fix this problem?
    >> > Please help out. Thanks a million!
    >>
    >>

      My System SpecsSystem Spec

  5. #5


    Malke Guest

    Re: Can not delete folder / 0x80070091

    ALP wrote:

    > Bob,
    > Thank you for your help.
    > Before I make potentially damaging changes to my registry, are you
    > absolutely sure this will solve the problem or is this just a suggestion?
    > Also, is this different than the regular way to change ownership
    > (properties-security-advanced-owner-edit-check replace owner etc.)?
    > Because the regular way doesn't work on this file.
    Bob is apparently enamored of adding the "take ownership" to right-click and
    has been answering with this suggestion for a lot of posts where it will
    have no effect on the problem whatsoever. And I think yours is one of those
    cases.

    I would try instead:

    1. See if you can delete the file in Safe Mode.
    2. If you can't, then try in Safe Mode from the command line.
    3. If that doesn't work, try doing a Chkdsk and then deleting in Safe Mode
    if the file is still there afterwards.

    Click to open Computer and right-click the hard disk drive that you want to
    check, and then left-click Properties.

    Tools tab>Error-checking, click Check Now. Provide administrator
    password/confirmation. Select "Automatically fix file system errors" and
    Start. Answer "yes" to the question about running Chkdsk when you restart
    Windows and go ahead and restart Windows.

    Malke
    --
    MS-MVP
    Elephant Boy Computers
    www.elephantboycomputers.com
    Don't Panic!

      My System SpecsSystem Spec

  6. #6


    ALP Guest

    Re: Can not delete folder / 0x80070091

    It won't delete in safe mode either.
    As for your suggestion about running a disk check, as I wrote in another
    post I posted yesterday, scan disk does not work on my computer no matter
    what I do. When I restart - nothing happens, not even in safe mode.

    "Malke" wrote:

    > ALP wrote:
    >

    > > Bob,
    > > Thank you for your help.
    > > Before I make potentially damaging changes to my registry, are you
    > > absolutely sure this will solve the problem or is this just a suggestion?
    > > Also, is this different than the regular way to change ownership
    > > (properties-security-advanced-owner-edit-check replace owner etc.)?
    > > Because the regular way doesn't work on this file.
    >
    > Bob is apparently enamored of adding the "take ownership" to right-click and
    > has been answering with this suggestion for a lot of posts where it will
    > have no effect on the problem whatsoever. And I think yours is one of those
    > cases.
    >
    > I would try instead:
    >
    > 1. See if you can delete the file in Safe Mode.
    > 2. If you can't, then try in Safe Mode from the command line.
    > 3. If that doesn't work, try doing a Chkdsk and then deleting in Safe Mode
    > if the file is still there afterwards.
    >
    > Click to open Computer and right-click the hard disk drive that you want to
    > check, and then left-click Properties.
    >
    > Tools tab>Error-checking, click Check Now. Provide administrator
    > password/confirmation. Select "Automatically fix file system errors" and
    > Start. Answer "yes" to the question about running Chkdsk when you restart
    > Windows and go ahead and restart Windows.
    >
    > Malke
    > --
    > MS-MVP
    > Elephant Boy Computers
    > www.elephantboycomputers.com
    > Don't Panic!
    >

      My System SpecsSystem Spec

  7. #7


    Bob Guest

    Re: Can not delete folder / 0x80070091

    Do what I suggested.

    "ALP" <ALP@xxxxxx> wrote in message
    news:E712F23D-7F24-471E-B653-F0DD353ACCC0@xxxxxx

    > It won't delete in safe mode either.
    > As for your suggestion about running a disk check, as I wrote in another
    > post I posted yesterday, scan disk does not work on my computer no matter
    > what I do. When I restart - nothing happens, not even in safe mode.
    >
    > "Malke" wrote:
    >

    >> ALP wrote:
    >>

    >> > Bob,
    >> > Thank you for your help.
    >> > Before I make potentially damaging changes to my registry, are you
    >> > absolutely sure this will solve the problem or is this just a
    >> > suggestion?
    >> > Also, is this different than the regular way to change ownership
    >> > (properties-security-advanced-owner-edit-check replace owner etc.)?
    >> > Because the regular way doesn't work on this file.
    >>
    >> Bob is apparently enamored of adding the "take ownership" to right-click
    >> and
    >> has been answering with this suggestion for a lot of posts where it will
    >> have no effect on the problem whatsoever. And I think yours is one of
    >> those
    >> cases.
    >>
    >> I would try instead:
    >>
    >> 1. See if you can delete the file in Safe Mode.
    >> 2. If you can't, then try in Safe Mode from the command line.
    >> 3. If that doesn't work, try doing a Chkdsk and then deleting in Safe
    >> Mode
    >> if the file is still there afterwards.
    >>
    >> Click to open Computer and right-click the hard disk drive that you want
    >> to
    >> check, and then left-click Properties.
    >>
    >> Tools tab>Error-checking, click Check Now. Provide administrator
    >> password/confirmation. Select "Automatically fix file system errors" and
    >> Start. Answer "yes" to the question about running Chkdsk when you restart
    >> Windows and go ahead and restart Windows.
    >>
    >> Malke
    >> --
    >> MS-MVP
    >> Elephant Boy Computers
    >> www.elephantboycomputers.com
    >> Don't Panic!
    >>

      My System SpecsSystem Spec

  8. #8


    ALP Guest

    Re: Can not delete folder / 0x80070091

    Bob,
    How do I back up a registry?

    "Bob" wrote:

    > Do what I suggested.
    >
    > "ALP" <ALP@xxxxxx> wrote in message
    > news:E712F23D-7F24-471E-B653-F0DD353ACCC0@xxxxxx

    > > It won't delete in safe mode either.
    > > As for your suggestion about running a disk check, as I wrote in another
    > > post I posted yesterday, scan disk does not work on my computer no matter
    > > what I do. When I restart - nothing happens, not even in safe mode.
    > >
    > > "Malke" wrote:
    > >

    > >> ALP wrote:
    > >>
    > >> > Bob,
    > >> > Thank you for your help.
    > >> > Before I make potentially damaging changes to my registry, are you
    > >> > absolutely sure this will solve the problem or is this just a
    > >> > suggestion?
    > >> > Also, is this different than the regular way to change ownership
    > >> > (properties-security-advanced-owner-edit-check replace owner etc.)?
    > >> > Because the regular way doesn't work on this file.
    > >>
    > >> Bob is apparently enamored of adding the "take ownership" to right-click
    > >> and
    > >> has been answering with this suggestion for a lot of posts where it will
    > >> have no effect on the problem whatsoever. And I think yours is one of
    > >> those
    > >> cases.
    > >>
    > >> I would try instead:
    > >>
    > >> 1. See if you can delete the file in Safe Mode.
    > >> 2. If you can't, then try in Safe Mode from the command line.
    > >> 3. If that doesn't work, try doing a Chkdsk and then deleting in Safe
    > >> Mode
    > >> if the file is still there afterwards.
    > >>
    > >> Click to open Computer and right-click the hard disk drive that you want
    > >> to
    > >> check, and then left-click Properties.
    > >>
    > >> Tools tab>Error-checking, click Check Now. Provide administrator
    > >> password/confirmation. Select "Automatically fix file system errors" and
    > >> Start. Answer "yes" to the question about running Chkdsk when you restart
    > >> Windows and go ahead and restart Windows.
    > >>
    > >> Malke
    > >> --
    > >> MS-MVP
    > >> Elephant Boy Computers
    > >> www.elephantboycomputers.com
    > >> Don't Panic!
    > >>
    >
    >

      My System SpecsSystem Spec

  9. #9


    ALP Guest

    Re: Can not delete folder / 0x80070091

    "2. If you can't, then try in Safe Mode from the command line. "

    How exactly do I do that? I'm not familiar with command prompts.

    By the way, your other two methods didn't work.
    Method 1 - Wouldn't delete in safe mode either.
    Method 3 - I can't run a disk check on my computer. See here:
    http://windowshelp.microsoft.com/com...b-3b5cf8a3dc1d


      My System SpecsSystem Spec

  10. #10


    Malke Guest

    Re: Can not delete folder / 0x80070091

    ALP wrote:

    > "2. If you can't, then try in Safe Mode from the command line. "
    >
    > How exactly do I do that? I'm not familiar with command prompts.
    >
    > By the way, your other two methods didn't work.
    > Method 1 - Wouldn't delete in safe mode either.
    > Method 3 - I can't run a disk check on my computer. See here:
    (snippage)

    This is why it would have been better for you to keep all posts about this
    subject in *one* thread. Now you've apparently got at least two threads
    going where people trying to help you have no idea what is going on in the
    other thread(s).

    To use a command prompt, Start Orb>Search box>type: cmd
    At the cmd prompt navigate to where the file is (eg., cd C
    \Users\your-user\Documents) and then

    del [filename]

    If this sounds like something you don't want to do, then consider consulting
    a knowledgeable friend (someone who is really knowledgeable and not just
    saying he is) or a computer professional.

    However, if you can't run a Chkdsk then something else is wrong with your
    machine. At this point I'd either ignore the file or back up your data and
    do a clean install.

    Standard disclaimer: Please understand that since I can't see your computer
    these are just suggestions based on many years of being a professional
    computer tech; suggestions based on what you've written. You should not
    take my suggestions as a definitive diagnosis. If you can't do the work
    yourself (and there is no shame in admitting this isn't your cup of tea),
    take the machine to a professional computer repair shop (not your local
    equivalent of BigComputerStore/GeekSquad). If possible, have all your data
    backed up before you take the machine into a shop.

    Malke
    --
    MS-MVP
    Elephant Boy Computers
    www.elephantboycomputers.com
    Don't Panic!

      My System SpecsSystem Spec

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