Vista - CD/DVD no longer works

The CD/DVD no longer works if I put a CD in the drive it says "Insert Disc" I
have not installed any new software. If I have a CD in when I start the
computer I can hear the CD spin up so I know the CD works. I have tried to
unistall and reinstall driver with no luck..

Hi...try this: go to start...then computer...*right* click...properties,
hardware, device manager...cd/dvd drive, *right* click *uninstall* the
drive, click ok, restart computer. Windows will find drive and correct
drivers upon restart. Please post back with results.

"D. Meyer" <D. Meyer@xxxxxx> wrote in message
news:B63E18E6-120B-4FC0-B10E-11FDFB4C76A8@xxxxxx

*** that info was for XP...not Vista...sorry, wrong newsgroup:-) Still might
work though.

"Just.some.guy" <return.email@xxxxxx> wrote in message
news:UoZtj.4015$kD3.643@xxxxxx

Open the case and see is the cables have come loose.
If a laptop make sure the drive is firmly seated in its bay.

You are supposed to go to the registry, find
{4D36E965-E325-11CE-BFC1-08002BE10318} and delete the upper and lower
filters. See support.microsoft.com/default.aspx/kb/314060 for complete
details. In my case, however, I cannot find the upper and lower filters. I
have attached a copy of the registry key and if someone can tell me where the
upper and lower filters are I will be eternally grateful.


Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"Class"="CDROM"
"ClassDesc"="@%SystemRoot%\\System32\\StorProp.dll,-17001"
@="DVD/CD-ROM drives"
"IconPath"=hex(7):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,69,\
00,6d,00,61,00,67,00,65,00,72,00,65,00,73,00,2e,00,64,00,6c,00,6c,00,2c,00,\
2d,00,33,00,30,00,00,00,00,00
"Installer32"="storprop.dll,DvdClassInstaller"
"EnumPropPages32"="storprop.dll,DvdPropPageProvider"
"SilentInstall"="1"
"NoInstallClass"="1"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0001]
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
"DriverDate"="6-21-2006"
"DriverVersion"="6.0.6000.16386"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0002]
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
"DriverDate"="6-21-2006"
"DriverVersion"="6.0.6000.16386"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0003]
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
"DriverDate"="6-21-2006"
"DriverVersion"="6.0.6000.16386"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"


--
Nurdley


"flambe" wrote:

Phil

That KB article (314060) is written for Windows XP, not Vista.

--

Ronnie Vernon
Microsoft MVP
Windows Desktop Experience


"Phil" <Phil@xxxxxx> wrote in message
news:B3FAB419-7115-4B3D-BF35-D83773DA3A31@xxxxxx

Check the following articles to see if any of these apply.

When you insert a CD or a DVD, Windows Vista may not recognize the disc:
http://support.microsoft.com/kb/939052

You may be unable to read from DVD-R DL or DVD+R DL discs that were recorded
in Windows Vista:
http://support.microsoft.com/kb/933207

The CD drive or the DVD drive does not work as expected on a computer that
you upgraded to Windows Vista:
http://support.microsoft.com/default.aspx/kb/929461

Windows Vista does not detect a DVD-R disc that was formatted two times:
http://support.microsoft.com/kb/948177

When you try to use DVD-Rs or DVD-RWs interchangeably, a consumer
electronics DVD player or DVD recorder may be incompatible with the DVD
drive in a Windows Vista-based computer:
http://support.microsoft.com/kb/931698


--

Ronnie Vernon
Microsoft MVP
Windows Desktop Experience


"D. Meyer" <D. Meyer@xxxxxx> wrote in message
news:B63E18E6-120B-4FC0-B10E-11FDFB4C76A8@xxxxxx

No wonder it didn't work. But Vista will still not recognise my DVD as a
DVD, only as a CDRom. I have tried everything suggested in this post and I
still can not get a DVD driver installed-only a CD driver. What do I do?
--
Nurdley


"Ronnie Vernon MVP" wrote:

The article 929461 is exactly the one that you told me is not for Vista. I
cannot find the upper and lower filters.
--
Nurdley


"Ronnie Vernon MVP" wrote:

Thanks for your very quick response, but I have applied the fixes in every
one of these articles, and my computer still insists on using a CD driver
instead of a DVD driver. I am getting ready to smash it to bits, but even
then I don't think it would help.

Phil
--
Nurdley


"Ronnie Vernon MVP" wrote: