Vista - Vista crashing randomly.

Hi,

I have a new inspiron 1520 laptop running Vista. Since purchase there have
been a number of "unexpected errors" where the pc turns off (doesn't
restart). When I check problem reports and check for solutions it says a
fatal error occured which is due to antivirus software (PC was shipped with
McAfee). I have done everything with McAfee help including complete removal
and reinstall, clearing up the keys, and running multiple scans. I also have
downloaded all windows updates. I also have scanned disk, cleared memory
caches, defagrmented disks and increased virtual memory.

Assuming it may be a problem with McAfee, I removed McAfee and installed
Norton 360 instead. The problem continues and I have been through everything
with Norton help desk. There is obviously something conflicting.

If it helps, the problem often (though not exclusively) happens when my son
is on YouTube - which has become our standard method of testing now. But it
has happened to me when I went to launch control panel so I don't know if
there is a connection. Also, in the problem report there are a number of
problems reported recently apart from "Windows shut down unexpectedly". There
are also "Windows Modules Installer Failure" and "Superfetch stopped working"
around teh time of the system crashes.

I am happy to give detail on any of these if it helps - would appreciate any
pointers or tips anybody has for me.

Regards
Morgan

Remove both Norton & McAfee if it is still there, you may have to resort to
a manual removal method as specified on Symantec site under ' How to
completely remove'
Reboot after any uninstall.
Ensure Win Firewall is on, then conduct your YouTube tests
& report back on any err msgs

"Morgan" <Morgan@xxxxxx> wrote in message
news:A6A4359F-733E-4A97-AA61-86CCEE6621AF@xxxxxx

http://www.avast.com/eng/download-avast-home.html

Get rid of Norton as well.
They are both very heavy resource-using garbage programs.

Use Avast which is 32bit and 64bit Vista compatible

"Morgan" wrote:

If I were you I'd uninstall all your anti-virus software and install
Micorsoft LiveOne Care because, right now, I think it is being offered on a
90 day, free trial basis. Run that and see if the problem returns. All I
have is Windows Defender as my primary and I downloaded the free versions of
Spyware Doctor (which is GREAT) and Super Anti-Spyware. I DO NOT allow the
last two to run in the background, not even self update, but when I use them
I do it all manually. Can't believe what Spyware Doctor finds that the so
called "Big Boys" miss! Good luck!

Jerry

"Morgan" wrote:

You should also make sure the Flash Player is up-to-date. Go to
http://www.adobe.com/flash and click the "Get Flash Player" button to ensure
you have the latest version.

Here's a deep link:
http://www.adobe.com/shockwave/downl...ShockwaveFlash

"Morgan" wrote:

NO NO NO
OneCare is hopeless.
Only 3 computers in a circle
takes over your computer and locks down the firewall so tight that your
pc/laptop is left more isolated than being stand alone on a small 60 mile
piece of rock that was called Pluto when I was a child.
It's not free either.
AMcF
"Jerry Hughes" <JerryHughes@xxxxxx> wrote in message
news:CCC6254D-80E7-453F-893D-90A7D2B5B6A9@xxxxxx

Gentlemen,

Thank you all for your suggestions - gives me something to work on. If the
problem keeps going I will repost.

FYI - I got 2 laptops and this problem only occurs on one - however the
other has more processing and memory so maybe it is a resource issue.

I have spybot installed which I run manually. The wndows frewall is turned
off but if I remove antivirus I will switch it back on.

Again - really appreciate the suggestions.

Morgan



"Morgan" wrote: