Vista - First Vista crisis, and it's big one

02-25-2008

In U.S.
Sony with Vista Business, Core2Duo, 2GB RAM, six months
with no problems.

Today I see surprise warning that Vista must be
validated. What? Cannot use internet but must do
telephone. Many numbers. I enter all correct, but not
valid. Human came on line and we have speaking problem.
I ask to speak slow and she hang up.

Now what. How to find human without whole process again.

Thank you.

02-25-2008

Please follow this troubleshooting procedure:

1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012
2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".
3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and
paste the results of the WGA Diagnostic Data in a detailed post.
http://forums.microsoft.com/Genuine/...aspx?SiteID=25
4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

--
Carey Frisch
Microsoft MVP
Windows Shell/User

---------------------------------------------------------------

"Sylvia" <easily.amused@xxxxxx> wrote in message news:fq03ip$pm8$1@xxxxxx
In U.S.
Sony with Vista Business, Core2Duo, 2GB RAM, six months
with no problems.

Today I see surprise warning that Vista must be
validated. What? Cannot use internet but must do
telephone. Many numbers. I enter all correct, but not
valid. Human came on line and we have speaking problem.
I ask to speak slow and she hang up.

Now what. How to find human without whole process again.

Thank you.

02-25-2008

Carey Frisch [MVP] wrote:

Quote:

> Please follow this troubleshooting procedure:
>
> 1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012
> 2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".
> 3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and
> paste the results of the WGA Diagnostic Data in a detailed post.
> http://forums.microsoft.com/Genuine/...aspx?SiteID=25
> 4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.
>

A perfect answer.

02-26-2008

Sylvia;666047 Wrote:

Quote:

> In U.S.
> Sony with Vista Business, Core2Duo, 2GB RAM, six months
> with no problems.
>
> Today I see surprise warning that Vista must be
> validated. What? Cannot use internet but must do
> telephone. Many numbers. I enter all correct, but not
> valid. Human came on line and we have speaking problem.
> I ask to speak slow and she hang up.
>
> Now what. How to find human without whole process again.
>
> Thank you.

Try the MGA tool posted above or just call back. I have called numerous
times in the past and never had a problem. They have ALWAYS fixed me
right up.

--t

--
Technologist
Posted via http://ms-os.com Forum to Usenet gateway

02-26-2008

NoStop;666456 Wrote:

Quote:

>
> "Numerous times"? How many times have you had to do this? More
> importantly,
> how many times should a paying customer be harassed like this before
> s/he
> wakes up and smells the coffee? Mr. "Technologist" indeed.
>
>

Please do not assume every call was for my personal computers. Thank
you. Is this how you talk to people face to face? It is interesting how
separating people by computers make them act downright mean actually.

--
Technologist
Posted via http://ms-os.com Forum to Usenet gateway

02-25-2008	#1 (permalink)
Sylvia n/a posts	First Vista crisis, and it's big one In U.S. Sony with Vista Business, Core2Duo, 2GB RAM, six months with no problems. Today I see surprise warning that Vista must be validated. What? Cannot use internet but must do telephone. Many numbers. I enter all correct, but not valid. Human came on line and we have speaking problem. I ask to speak slow and she hang up. Now what. How to find human without whole process again. Thank you.
My System Specs

02-25-2008	#2 (permalink)
Carey Frisch [MVP] n/a posts	Re: First Vista crisis, and it's big one Please follow this troubleshooting procedure: 1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012 2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy". 3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/...aspx?SiteID=25 4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution. -- Carey Frisch Microsoft MVP Windows Shell/User --------------------------------------------------------------- "Sylvia" <easily.amused@xxxxxx> wrote in message news:fq03ip$pm8$1@xxxxxx In U.S. Sony with Vista Business, Core2Duo, 2GB RAM, six months with no problems. Today I see surprise warning that Vista must be validated. What? Cannot use internet but must do telephone. Many numbers. I enter all correct, but not valid. Human came on line and we have speaking problem. I ask to speak slow and she hang up. Now what. How to find human without whole process again. Thank you.
My System Specs

02-25-2008	#3 (permalink)
e n/a posts	Re: First Vista crisis, and it's big one Carey Frisch [MVP] wrote: Quote: > Please follow this troubleshooting procedure: > > 1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012 > 2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy". > 3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and > paste the results of the WGA Diagnostic Data in a detailed post. > http://forums.microsoft.com/Genuine/...aspx?SiteID=25 > 4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution. > A perfect answer.
My System Specs

02-26-2008	#4 (permalink)
Technologist n/a posts	Re: First Vista crisis, and it's big one Sylvia;666047 Wrote: Quote: > In U.S. > Sony with Vista Business, Core2Duo, 2GB RAM, six months > with no problems. > > Today I see surprise warning that Vista must be > validated. What? Cannot use internet but must do > telephone. Many numbers. I enter all correct, but not > valid. Human came on line and we have speaking problem. > I ask to speak slow and she hang up. > > Now what. How to find human without whole process again. > > Thank you. Try the MGA tool posted above or just call back. I have called numerous times in the past and never had a problem. They have ALWAYS fixed me right up. --t -- Technologist Posted via http://ms-os.com Forum to Usenet gateway
My System Specs

02-26-2008	#5 (permalink)
Technologist n/a posts	Re: First Vista crisis, and it's big one NoStop;666456 Wrote: Quote: > > "Numerous times"? How many times have you had to do this? More > importantly, > how many times should a paying customer be harassed like this before > s/he > wakes up and smells the coffee? Mr. "Technologist" indeed. > > Please do not assume every call was for my personal computers. Thank you. Is this how you talk to people face to face? It is interesting how separating people by computers make them act downright mean actually. -- Technologist Posted via http://ms-os.com Forum to Usenet gateway
My System Specs

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