Vista - pxhelp20.sys Problem on Vista

Hello:

Help! Please? :-)

I did a bad thing. Despite the incompatibility warnings, I installed Sonic
RecordNow Deluxe. When I uninstalled it. I get the error on boot that
pxhelp20.sys is corrupt or missing. Start up repair is unable to repair the
system. The only way to fix the problem is to use System Restore to bring the
system back to the state when Sonic was installed.

Can someone who is knowledgeable please help me to troubleshoot this
problem. I think I should remove RecordNow, but if I do there are problems.
If I don't, there are little quirks now with accessing the CD/DVD drive.



Many thanks
Justin

Have you tried System Restore?

"Justin" <Justin@discussions.microsoft.com> wrote in message
news:39D5668A-1F07-4244-B6AC-15E04134F4A6@microsoft.com...
> Hello:
>
> Help! Please? :-)
>
> I did a bad thing. Despite the incompatibility warnings, I installed Sonic
> RecordNow Deluxe. When I uninstalled it. I get the error on boot that
> pxhelp20.sys is corrupt or missing. Start up repair is unable to repair
> the
> system. The only way to fix the problem is to use System Restore to bring
> the
> system back to the state when Sonic was installed.
>
> Can someone who is knowledgeable please help me to troubleshoot this
> problem. I think I should remove RecordNow, but if I do there are
> problems.
> If I don't, there are little quirks now with accessing the CD/DVD drive.
>
> Many thanks
> Justin

Uninstall the program, then before rebooting use regedit (or Registry
Detective et al) to search the registry for all references to
pxhelp20.sys.
Delete any and all references found.
Then reboot.
If another 'missing or corrupt' message pops up, Lather, Rinse, Repeat.


--
Maxwell Bluemeanie
Not just FYI

"Justin" <Justin@discussions.microsoft.com> wrote in message
news:39D5668A-1F07-4244-B6AC-15E04134F4A6@microsoft.com...
> Hello:
>
> Help! Please? :-)
>
> I did a bad thing. Despite the incompatibility warnings, I installed Sonic
> RecordNow Deluxe. When I uninstalled it. I get the error on boot that
> pxhelp20.sys is corrupt or missing. Start up repair is unable to repair
> the
> system. The only way to fix the problem is to use System Restore to bring
> the
> system back to the state when Sonic was installed.
>
> Can someone who is knowledgeable please help me to troubleshoot this
> problem. I think I should remove RecordNow, but if I do there are
> problems.
> If I don't, there are little quirks now with accessing the CD/DVD drive.

I have tried System Restore. However, and unfortunately the only system
Restore points that appear to be present are from the time that Sonic's
software was installed! Go figure. I have no idea what happened to the other
restore points. I'm quite certain that I made the setting to maximize the
number of restore points. Perhaps you can, if you don't mind, educate me on
this one too! How can I be sure that I have maximized the number of restore
points? Ughhhh. Do you agree with Max's post of uninstalling the software and
using Reg Edit to remove all instances of PXhelp20.sys from the registry?

Many thanks!

"Mark D. VandenBeg" wrote:

> Have you tried System Restore?
>
> "Justin" <Justin@discussions.microsoft.com> wrote in message
> news:39D5668A-1F07-4244-B6AC-15E04134F4A6@microsoft.com...
> > Hello:
> >
> > Help! Please? :-)
> >
> > I did a bad thing. Despite the incompatibility warnings, I installed Sonic
> > RecordNow Deluxe. When I uninstalled it. I get the error on boot that
> > pxhelp20.sys is corrupt or missing. Start up repair is unable to repair
> > the
> > system. The only way to fix the problem is to use System Restore to bring
> > the
> > system back to the state when Sonic was installed.
> >
> > Can someone who is knowledgeable please help me to troubleshoot this
> > problem. I think I should remove RecordNow, but if I do there are
> > problems.
> > If I don't, there are little quirks now with accessing the CD/DVD drive.
> >
> > Many thanks
> > Justin
>
>
>

Hello Max,

Thank you for the suggestion. I would like to try your method but here is
what I am anticipating. If as you indicate, the error message might come
back, how to I "Rinse and Repeat?" I won't have access to the Regedit utility
will I ?

Thanks
Justin

"Max" wrote:

> Uninstall the program, then before rebooting use regedit (or Registry
> Detective et al) to search the registry for all references to
> pxhelp20.sys.
> Delete any and all references found.
> Then reboot.
> If another 'missing or corrupt' message pops up, Lather, Rinse, Repeat.
>
>
> --
> Maxwell Bluemeanie
> Not just FYI
>
> "Justin" <Justin@discussions.microsoft.com> wrote in message
> news:39D5668A-1F07-4244-B6AC-15E04134F4A6@microsoft.com...
> > Hello:
> >
> > Help! Please? :-)
> >
> > I did a bad thing. Despite the incompatibility warnings, I installed Sonic
> > RecordNow Deluxe. When I uninstalled it. I get the error on boot that
> > pxhelp20.sys is corrupt or missing. Start up repair is unable to repair
> > the
> > system. The only way to fix the problem is to use System Restore to bring
> > the
> > system back to the state when Sonic was installed.
> >
> > Can someone who is knowledgeable please help me to troubleshoot this
> > problem. I think I should remove RecordNow, but if I do there are
> > problems.
> > If I don't, there are little quirks now with accessing the CD/DVD drive.
>
>

Have you tried LKGC (Last Known Good Configuration)?

Kevin John Panzke (MSDN OS Level Subscriber)

Windows Vista Beta 2 (I am Boycotting Build 5472, doesn't work on my
computer anymore, Just FYI.)

"Justin" wrote:

> Hello:
>
> Help! Please? :-)
>
> I did a bad thing. Despite the incompatibility warnings, I installed Sonic
> RecordNow Deluxe. When I uninstalled it. I get the error on boot that
> pxhelp20.sys is corrupt or missing. Start up repair is unable to repair the
> system. The only way to fix the problem is to use System Restore to bring the
> system back to the state when Sonic was installed.
>
> Can someone who is knowledgeable please help me to troubleshoot this
> problem. I think I should remove RecordNow, but if I do there are problems.
> If I don't, there are little quirks now with accessing the CD/DVD drive.
>
> Many thanks
> Justin

You must be dual-booting.

WinXP will delete Vista's SR points every time you boot
back to XP.

Do a search for "System Restore" and "volsnap.sys",
you'll get an idea of what is going on.

Microsoft needs to put some type of warning
in Vista about this massive malfunction.


-Michael

"Justin" <Justin@discussions.microsoft.com> wrote in message
news:BC7581DF-5985-4F2F-8EBB-E0147669BD01@microsoft.com...
>I have tried System Restore. However, and unfortunately the only system
> Restore points that appear to be present are from the time that Sonic's
> software was installed! Go figure. I have no idea what happened to the other
> restore points. I'm quite certain that I made the setting to maximize the
> number of restore points. Perhaps you can, if you don't mind, educate me on
> this one too! How can I be sure that I have maximized the number of restore
> points? Ughhhh. Do you agree with Max's post of uninstalling the software and
> using Reg Edit to remove all instances of PXhelp20.sys from the registry?
>
> Many thanks!
>
> "Mark D. VandenBeg" wrote:
>
>> Have you tried System Restore?
>>
>> "Justin" <Justin@discussions.microsoft.com> wrote in message
>> news:39D5668A-1F07-4244-B6AC-15E04134F4A6@microsoft.com...
>> > Hello:
>> >
>> > Help! Please? :-)
>> >
>> > I did a bad thing. Despite the incompatibility warnings, I installed Sonic
>> > RecordNow Deluxe. When I uninstalled it. I get the error on boot that
>> > pxhelp20.sys is corrupt or missing. Start up repair is unable to repair
>> > the
>> > system. The only way to fix the problem is to use System Restore to bring
>> > the
>> > system back to the state when Sonic was installed.
>> >
>> > Can someone who is knowledgeable please help me to troubleshoot this
>> > problem. I think I should remove RecordNow, but if I do there are
>> > problems.
>> > If I don't, there are little quirks now with accessing the CD/DVD drive.
>> >
>> > Many thanks
>> > Justin
>>
>>
>>

NOPE! Sorry Michael, your guess is wrong. I'm not dual booting. I did a clean
install and did not load XP.

"MICHAEL" wrote:

> You must be dual-booting.
>
> WinXP will delete Vista's SR points every time you boot
> back to XP.
>
> Do a search for "System Restore" and "volsnap.sys",
> you'll get an idea of what is going on.
>
> Microsoft needs to put some type of warning
> in Vista about this massive malfunction.
>
>
> -Michael
>
> "Justin" <Justin@discussions.microsoft.com> wrote in message
> news:BC7581DF-5985-4F2F-8EBB-E0147669BD01@microsoft.com...
> >I have tried System Restore. However, and unfortunately the only system
> > Restore points that appear to be present are from the time that Sonic's
> > software was installed! Go figure. I have no idea what happened to the other
> > restore points. I'm quite certain that I made the setting to maximize the
> > number of restore points. Perhaps you can, if you don't mind, educate me on
> > this one too! How can I be sure that I have maximized the number of restore
> > points? Ughhhh. Do you agree with Max's post of uninstalling the software and
> > using Reg Edit to remove all instances of PXhelp20.sys from the registry?
> >
> > Many thanks!
> >
> > "Mark D. VandenBeg" wrote:
> >
> >> Have you tried System Restore?
> >>
> >> "Justin" <Justin@discussions.microsoft.com> wrote in message
> >> news:39D5668A-1F07-4244-B6AC-15E04134F4A6@microsoft.com...
> >> > Hello:
> >> >
> >> > Help! Please? :-)
> >> >
> >> > I did a bad thing. Despite the incompatibility warnings, I installed Sonic
> >> > RecordNow Deluxe. When I uninstalled it. I get the error on boot that
> >> > pxhelp20.sys is corrupt or missing. Start up repair is unable to repair
> >> > the
> >> > system. The only way to fix the problem is to use System Restore to bring
> >> > the
> >> > system back to the state when Sonic was installed.
> >> >
> >> > Can someone who is knowledgeable please help me to troubleshoot this
> >> > problem. I think I should remove RecordNow, but if I do there are
> >> > problems.
> >> > If I don't, there are little quirks now with accessing the CD/DVD drive.
> >> >
> >> > Many thanks
> >> > Justin
> >>
> >>
> >>
>
>

Yes I did. Sorry Kevin, that gives the same results as a normal boot.

"Kevin Panzke" wrote:

> Have you tried LKGC (Last Known Good Configuration)?
>
> Kevin John Panzke (MSDN OS Level Subscriber)
>
> Windows Vista Beta 2 (I am Boycotting Build 5472, doesn't work on my
> computer anymore, Just FYI.)
>
> "Justin" wrote:
>
> > Hello:
> >
> > Help! Please? :-)
> >
> > I did a bad thing. Despite the incompatibility warnings, I installed Sonic
> > RecordNow Deluxe. When I uninstalled it. I get the error on boot that
> > pxhelp20.sys is corrupt or missing. Start up repair is unable to repair the
> > system. The only way to fix the problem is to use System Restore to bring the
> > system back to the state when Sonic was installed.
> >
> > Can someone who is knowledgeable please help me to troubleshoot this
> > problem. I think I should remove RecordNow, but if I do there are problems.
> > If I don't, there are little quirks now with accessing the CD/DVD drive.
> >
> > Many thanks
> > Justin

Chances are, it won't come back--at least not associated with that
particular file.
But if the 'uninstall' leaves other crap file references that Windows feels
it MUST have access to (due to crappy install and crappy uninstall) that
cannot be found in order to boot normally, booting to Safe Mode will likely
let you in to run Regedit and purge the references.

--
Maxwell Bluemeanie
And not just FYI again

"Justin" <Justin@discussions.microsoft.com> wrote in message
news:15D65320-77DD-411E-AB17-142F26C22317@microsoft.com...
> Hello Max,
>
> Thank you for the suggestion. I would like to try your method but here is
> what I am anticipating. If as you indicate, the error message might come
> back, how to I "Rinse and Repeat?" I won't have access to the Regedit
> utility
> will I ?
>
> Thanks
> Justin
>
> "Max" wrote:
>
>> Uninstall the program, then before rebooting use regedit (or Registry
>> Detective et al) to search the registry for all references to
>> pxhelp20.sys.
>> Delete any and all references found.
>> Then reboot.
>> If another 'missing or corrupt' message pops up, Lather, Rinse, Repeat.
>>
>>
>> --
>> Maxwell Bluemeanie
>> Not just FYI
>>
>> "Justin" <Justin@discussions.microsoft.com> wrote in message
>> news:39D5668A-1F07-4244-B6AC-15E04134F4A6@microsoft.com...
>> > Hello:
>> >
>> > Help! Please? :-)
>> >
>> > I did a bad thing. Despite the incompatibility warnings, I installed
>> > Sonic
>> > RecordNow Deluxe. When I uninstalled it. I get the error on boot that
>> > pxhelp20.sys is corrupt or missing. Start up repair is unable to repair
>> > the
>> > system. The only way to fix the problem is to use System Restore to
>> > bring
>> > the
>> > system back to the state when Sonic was installed.
>> >
>> > Can someone who is knowledgeable please help me to troubleshoot this
>> > problem. I think I should remove RecordNow, but if I do there are
>> > problems.
>> > If I don't, there are little quirks now with accessing the CD/DVD
>> > drive.
>>
>>