Vista - Security Center reports multiple antivirus programs

03-11-2008

OS is Vista Ultimate. Previous antivirus was manually removed because
uninstall failed. Used Windows Install Clean Up to remove the program, then
deleted services from registry and restarted. After reboot, deleted folder,
then deleted remaining entries from registry and restarted again. Installed
new antivirus program.

Security Center now reports 2 a/v programs, neither on or updated. There are
no traces of the old one. The program folder is gone. It's also been removed
from the recycle bin. None of the processes or services visible in Task
Manager are from the old a/v program. There are no services for it listed in
services.msc.

The new a/v has services listed in services.msc. It also has processes and
services running in Task Manager. The agent is visible in the system tray.
It's console is startable and can run scans of the system. It's status is
listed as green.

How can I determine why Security Center thinks there are 2 a/v programs?

Bruce

03-11-2008

Bruce Wilkinson wrote:

Quote:

> OS is Vista Ultimate. Previous antivirus was manually removed because
> uninstall failed. Used Windows Install Clean Up to remove the program,
> then deleted services from registry and restarted. After reboot, deleted
> folder, then deleted remaining entries from registry and restarted again.
> Installed new antivirus program.
>
> Security Center now reports 2 a/v programs, neither on or updated. There
> are no traces of the old one. The program folder is gone. It's also been
> removed from the recycle bin. None of the processes or services visible in
> Task Manager are from the old a/v program. There are no services for it
> listed in services.msc.
>
> The new a/v has services listed in services.msc. It also has processes and
> services running in Task Manager. The agent is visible in the system tray.
> It's console is startable and can run scans of the system. It's status is
> listed as green.
>
> How can I determine why Security Center thinks there are 2 a/v programs?

I don't know how you determine why, but I know what usually fixes it:

Right-click Command Prompt and Run as Administrator. Type the following
command:

winmgmt /verifyrepository

If the system returns "WMI repository is not consistent", run this command:

winmgmt /salvagerepository

The first time you run this it will fail. It will issue stop commands to
the services causing it to fail. It might take a couple minutes for the
services to shut down. Run the command again. You actually may have to
run it 3 times before it finally runs and completes on its own. Reboot your
system.

If the above doesn't work or you get "WMI repository is consistent", do the
following from an elevated cmd prompt:

net stop winmgmt [enter]
cd /d %windir%\system32\wbem [enter]
ren repository repository.old [enter]
net start winmgmt [enter]

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!

03-11-2008

Was the previous antivirus Norton or McAfee?

"Bruce Wilkinson" <BruceWilkinson@xxxxxx> wrote in
message news:230BB3EC-1E10-4935-80F4-766904AF043C@xxxxxx

Quote:

> OS is Vista Ultimate. Previous antivirus was manually removed because
> uninstall failed. Used Windows Install Clean Up to remove the program,
> then
> deleted services from registry and restarted. After reboot, deleted
> folder,
> then deleted remaining entries from registry and restarted again.
> Installed
> new antivirus program.
>
> Security Center now reports 2 a/v programs, neither on or updated. There
> are
> no traces of the old one. The program folder is gone. It's also been
> removed
> from the recycle bin. None of the processes or services visible in Task
> Manager are from the old a/v program. There are no services for it listed
> in
> services.msc.
>
> The new a/v has services listed in services.msc. It also has processes and
> services running in Task Manager. The agent is visible in the system tray.
> It's console is startable and can run scans of the system. It's status is
> listed as green.
>
> How can I determine why Security Center thinks there are 2 a/v programs?
>
> Bruce

03-12-2008

Neither, it was Panda Antivirus 2007.

Bruce

"Bob" wrote:

Quote:

> Was the previous antivirus Norton or McAfee?
>
> "Bruce Wilkinson" <BruceWilkinson@xxxxxx> wrote in
> message news:230BB3EC-1E10-4935-80F4-766904AF043C@xxxxxx

Quote:

> > OS is Vista Ultimate. Previous antivirus was manually removed because
> > uninstall failed. Used Windows Install Clean Up to remove the program,
> > then
> > deleted services from registry and restarted. After reboot, deleted
> > folder,
> > then deleted remaining entries from registry and restarted again.
> > Installed
> > new antivirus program.
> >
> > Security Center now reports 2 a/v programs, neither on or updated. There
> > are
> > no traces of the old one. The program folder is gone. It's also been
> > removed
> > from the recycle bin. None of the processes or services visible in Task
> > Manager are from the old a/v program. There are no services for it listed
> > in
> > services.msc.
> >
> > The new a/v has services listed in services.msc. It also has processes and
> > services running in Task Manager. The agent is visible in the system tray.
> > It's console is startable and can run scans of the system. It's status is
> > listed as green.
> >
> > How can I determine why Security Center thinks there are 2 a/v programs?
> >
> > Bruce

>
>

03-12-2008

Malke:

That seems to have solved the problem. Now only 1 a/v program is registered.

Thanks,
Bruce

"Malke" wrote:

Quote:

> Bruce Wilkinson wrote:
>

Quote:

> > OS is Vista Ultimate. Previous antivirus was manually removed because
> > uninstall failed. Used Windows Install Clean Up to remove the program,
> > then deleted services from registry and restarted. After reboot, deleted
> > folder, then deleted remaining entries from registry and restarted again.
> > Installed new antivirus program.
> >
> > Security Center now reports 2 a/v programs, neither on or updated. There
> > are no traces of the old one. The program folder is gone. It's also been
> > removed from the recycle bin. None of the processes or services visible in
> > Task Manager are from the old a/v program. There are no services for it
> > listed in services.msc.
> >
> > The new a/v has services listed in services.msc. It also has processes and
> > services running in Task Manager. The agent is visible in the system tray.
> > It's console is startable and can run scans of the system. It's status is
> > listed as green.
> >
> > How can I determine why Security Center thinks there are 2 a/v programs?

>
> I don't know how you determine why, but I know what usually fixes it:
>
> Right-click Command Prompt and Run as Administrator. Type the following
> command:
>
> winmgmt /verifyrepository
>
> If the system returns "WMI repository is not consistent", run this command:
>
> winmgmt /salvagerepository
>
> The first time you run this it will fail. It will issue stop commands to
> the services causing it to fail. It might take a couple minutes for the
> services to shut down. Run the command again. You actually may have to
> run it 3 times before it finally runs and completes on its own. Reboot your
> system.
>
> If the above doesn't work or you get "WMI repository is consistent", do the
> following from an elevated cmd prompt:
>
> net stop winmgmt [enter]
> cd /d %windir%\system32\wbem [enter]
> ren repository repository.old [enter]
> net start winmgmt [enter]
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers
> www.elephantboycomputers.com
> Don't Panic!
>

03-12-2008

On Tue, 11 Mar 2008 19:17:18 -0700, Malke wrote:

Quote:

> Right-click Command Prompt and Run as Administrator. Type the
> following command:
>
> winmgmt /verifyrepository

Where is this stuff documented?

--
Chris Game

"A facility for quotation covers the absence of original thought."
-- Dorothy Leigh Sayers

03-12-2008

winmgmt (Windows):
http://msdn2.microsoft.com/en-us/lib...25(VS.85).aspx

And a KB released here:

Windows Vista Security Center does not detect that Windows Live OneCare is installed and active:
http://support.microsoft.com/kb/944175

The /salvagerepository verifies the WMI repository and repairs it only if it's INCONSISTENT. So you don't have to verify it by running the "Winmgmt /Verifyrepository" command.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com
Winhelponline.com blog http://www.winhelponline.com/blog

"Chris Game" <chrisgame@xxxxxx> wrote in message news:edoybc8phhla$.dlg@xxxxxx
On Tue, 11 Mar 2008 19:17:18 -0700, Malke wrote:

Quote:

> Right-click Command Prompt and Run as Administrator. Type the
> following command:
>
> winmgmt /verifyrepository

Where is this stuff documented?

--
Chris Game

"A facility for quotation covers the absence of original thought."
-- Dorothy Leigh Sayers

03-11-2008	#1 (permalink)
Bruce Wilkinson n/a posts	Security Center reports multiple antivirus programs OS is Vista Ultimate. Previous antivirus was manually removed because uninstall failed. Used Windows Install Clean Up to remove the program, then deleted services from registry and restarted. After reboot, deleted folder, then deleted remaining entries from registry and restarted again. Installed new antivirus program. Security Center now reports 2 a/v programs, neither on or updated. There are no traces of the old one. The program folder is gone. It's also been removed from the recycle bin. None of the processes or services visible in Task Manager are from the old a/v program. There are no services for it listed in services.msc. The new a/v has services listed in services.msc. It also has processes and services running in Task Manager. The agent is visible in the system tray. It's console is startable and can run scans of the system. It's status is listed as green. How can I determine why Security Center thinks there are 2 a/v programs? Bruce
My System Specs

03-11-2008	#2 (permalink)
Malke n/a posts	Re: Security Center reports multiple antivirus programs Bruce Wilkinson wrote: Quote: > OS is Vista Ultimate. Previous antivirus was manually removed because > uninstall failed. Used Windows Install Clean Up to remove the program, > then deleted services from registry and restarted. After reboot, deleted > folder, then deleted remaining entries from registry and restarted again. > Installed new antivirus program. > > Security Center now reports 2 a/v programs, neither on or updated. There > are no traces of the old one. The program folder is gone. It's also been > removed from the recycle bin. None of the processes or services visible in > Task Manager are from the old a/v program. There are no services for it > listed in services.msc. > > The new a/v has services listed in services.msc. It also has processes and > services running in Task Manager. The agent is visible in the system tray. > It's console is startable and can run scans of the system. It's status is > listed as green. > > How can I determine why Security Center thinks there are 2 a/v programs? I don't know how you determine why, but I know what usually fixes it: Right-click Command Prompt and Run as Administrator. Type the following command: winmgmt /verifyrepository If the system returns "WMI repository is not consistent", run this command: winmgmt /salvagerepository The first time you run this it will fail. It will issue stop commands to the services causing it to fail. It might take a couple minutes for the services to shut down. Run the command again. You actually may have to run it 3 times before it finally runs and completes on its own. Reboot your system. If the above doesn't work or you get "WMI repository is consistent", do the following from an elevated cmd prompt: net stop winmgmt [enter] cd /d %windir%\system32\wbem [enter] ren repository repository.old [enter] net start winmgmt [enter] Malke -- MS-MVP Elephant Boy Computers www.elephantboycomputers.com Don't Panic!
My System Specs

03-11-2008	#3 (permalink)
Bob n/a posts	Re: Security Center reports multiple antivirus programs Was the previous antivirus Norton or McAfee? "Bruce Wilkinson" <BruceWilkinson@xxxxxx> wrote in message news:230BB3EC-1E10-4935-80F4-766904AF043C@xxxxxx Quote: > OS is Vista Ultimate. Previous antivirus was manually removed because > uninstall failed. Used Windows Install Clean Up to remove the program, > then > deleted services from registry and restarted. After reboot, deleted > folder, > then deleted remaining entries from registry and restarted again. > Installed > new antivirus program. > > Security Center now reports 2 a/v programs, neither on or updated. There > are > no traces of the old one. The program folder is gone. It's also been > removed > from the recycle bin. None of the processes or services visible in Task > Manager are from the old a/v program. There are no services for it listed > in > services.msc. > > The new a/v has services listed in services.msc. It also has processes and > services running in Task Manager. The agent is visible in the system tray. > It's console is startable and can run scans of the system. It's status is > listed as green. > > How can I determine why Security Center thinks there are 2 a/v programs? > > Bruce
My System Specs

03-12-2008	#4 (permalink)
Bruce Wilkinson n/a posts	Re: Security Center reports multiple antivirus programs Neither, it was Panda Antivirus 2007. Bruce "Bob" wrote: Quote: > Was the previous antivirus Norton or McAfee? > > "Bruce Wilkinson" <BruceWilkinson@xxxxxx> wrote in > message news:230BB3EC-1E10-4935-80F4-766904AF043C@xxxxxx Quote: > > OS is Vista Ultimate. Previous antivirus was manually removed because > > uninstall failed. Used Windows Install Clean Up to remove the program, > > then > > deleted services from registry and restarted. After reboot, deleted > > folder, > > then deleted remaining entries from registry and restarted again. > > Installed > > new antivirus program. > > > > Security Center now reports 2 a/v programs, neither on or updated. There > > are > > no traces of the old one. The program folder is gone. It's also been > > removed > > from the recycle bin. None of the processes or services visible in Task > > Manager are from the old a/v program. There are no services for it listed > > in > > services.msc. > > > > The new a/v has services listed in services.msc. It also has processes and > > services running in Task Manager. The agent is visible in the system tray. > > It's console is startable and can run scans of the system. It's status is > > listed as green. > > > > How can I determine why Security Center thinks there are 2 a/v programs? > > > > Bruce > >
My System Specs

03-12-2008	#5 (permalink)
Bruce Wilkinson n/a posts	Re: Security Center reports multiple antivirus programs Malke: That seems to have solved the problem. Now only 1 a/v program is registered. Thanks, Bruce "Malke" wrote: Quote: > Bruce Wilkinson wrote: > Quote: > > OS is Vista Ultimate. Previous antivirus was manually removed because > > uninstall failed. Used Windows Install Clean Up to remove the program, > > then deleted services from registry and restarted. After reboot, deleted > > folder, then deleted remaining entries from registry and restarted again. > > Installed new antivirus program. > > > > Security Center now reports 2 a/v programs, neither on or updated. There > > are no traces of the old one. The program folder is gone. It's also been > > removed from the recycle bin. None of the processes or services visible in > > Task Manager are from the old a/v program. There are no services for it > > listed in services.msc. > > > > The new a/v has services listed in services.msc. It also has processes and > > services running in Task Manager. The agent is visible in the system tray. > > It's console is startable and can run scans of the system. It's status is > > listed as green. > > > > How can I determine why Security Center thinks there are 2 a/v programs? > > I don't know how you determine why, but I know what usually fixes it: > > Right-click Command Prompt and Run as Administrator. Type the following > command: > > winmgmt /verifyrepository > > If the system returns "WMI repository is not consistent", run this command: > > winmgmt /salvagerepository > > The first time you run this it will fail. It will issue stop commands to > the services causing it to fail. It might take a couple minutes for the > services to shut down. Run the command again. You actually may have to > run it 3 times before it finally runs and completes on its own. Reboot your > system. > > If the above doesn't work or you get "WMI repository is consistent", do the > following from an elevated cmd prompt: > > net stop winmgmt [enter] > cd /d %windir%\system32\wbem [enter] > ren repository repository.old [enter] > net start winmgmt [enter] > > Malke > -- > MS-MVP > Elephant Boy Computers > www.elephantboycomputers.com > Don't Panic! >
My System Specs

03-12-2008	#6 (permalink)
Chris Game n/a posts	Re: Security Center reports multiple antivirus programs On Tue, 11 Mar 2008 19:17:18 -0700, Malke wrote: Quote: > Right-click Command Prompt and Run as Administrator. Type the > following command: > > winmgmt /verifyrepository Where is this stuff documented? -- Chris Game "A facility for quotation covers the absence of original thought." -- Dorothy Leigh Sayers
My System Specs

03-12-2008	#7 (permalink)
Ramesh, MS-MVP n/a posts	Re: Security Center reports multiple antivirus programs winmgmt (Windows): http://msdn2.microsoft.com/en-us/lib...25(VS.85).aspx And a KB released here: Windows Vista Security Center does not detect that Windows Live OneCare is installed and active: http://support.microsoft.com/kb/944175 The /salvagerepository verifies the WMI repository and repairs it only if it's INCONSISTENT. So you don't have to verify it by running the "Winmgmt /Verifyrepository" command. -- Regards, Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] Windows® Troubleshooting http://www.winhelponline.com Winhelponline.com blog http://www.winhelponline.com/blog "Chris Game" <chrisgame@xxxxxx> wrote in message news:edoybc8phhla$.dlg@xxxxxx On Tue, 11 Mar 2008 19:17:18 -0700, Malke wrote: Quote: > Right-click Command Prompt and Run as Administrator. Type the > following command: > > winmgmt /verifyrepository Where is this stuff documented? -- Chris Game "A facility for quotation covers the absence of original thought." -- Dorothy Leigh Sayers
My System Specs

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