I am hoping someone here might be able to help me with an issue relating to
the installation of an update to Peachtree Complete Accounting 2008.
I currently have Peachtree installed on my Vista system.
Sage has an update available which is supposed to stop the program from
shutting down after a backup. The update is SR3.
I have downloaded the update from their website. I shut down Peachtree and
then execute the update file. The file processes, although at the end of its
routine, it just shuts down without any information.
The update is supposed to process when Peachtree is started. When I start
Peachtree, the company data loads as normal. After about 30 seconds an
Install Shield Setup window opens. For about 30 more seconds, the message at
the top of the window says that the Install Shield is not responding, with
the status % at 0. Then the progress graphic jumps to 99% and remains there
for about 2-1/2 minutes, and then it disappears. No messages appear after it
goes away. If I then click the about button on Peachtree, I see that the
update was not applied.
I suspect that there is a problem with the Install Shield, but, I don't know
where to start looking.
I am really not a fan of Sage Software (an understatement). Their support is
non-existent, unless you want to pay them a large fee. And, their software is
pretty unfriendly to other applications. (For example, to run the update
downloader from within Peachtree, you must first turn off UAC in Vista.) I
have posted messages on a forum dedicated to Peachtree; however, I have not
received any help.
I would appreciate any help that can be offered regarding Install Shield,
and what might be causing it to hang up. Just having some idea of how to
troubleshoot it would be helpful.