Vista - Random Vista freezes

Hello,

I recently purchased a HP a6200n which works relatively well. The only
complaint is that frequently (at least once daily) the system will lock
up. When this occurs the only way out is to hold the power button down
and reboot.

When the system locks, the screen will actually freeze the contents and
make it appear somewhat 'snowy'. This happened on a factory system OUT
OF THE BOX. So I know this wasn't due to application software I loaded
on top and I doubt very much it was a virus the system picked up.

Since this started I have done a full virus scan and also have reviewed
the event logs after each fail and nothing in there is obvious. There's
an 'unexpected reboot' message there from my forced power down.

I've gone to nVidia to download the latest nForce 430 drivers which has
not helped. It seems ahead of what MS is pushing as the version I have
is dated 12/07 and the auto updates are telling me to pick up a 7/07
version.

I've also loaded SP1 and all of the HP/MS updates a person can handle.
Has anyone experienced this or have any suggestions on what might be the
next thing to look at?

Thanks!

Hi,

The hardware. A new system that freezes "out of the box" should be returned
as defective to the manufacturer. It could the memory, the motherboard, the
power supply, the processor, or anything else, but that's immaterial - it
needs to be sent back for warranty replacement.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Mike" <mgfink@xxxxxx> wrote in message
news:1cjFj.151$jr1.76@xxxxxx

Just about the same system I am running, since it is also an A-Series by HP. I personally love this computer, as I have had very little issues with it since it was purchased (with the exception of the USB legacy being disabled out of the box).

Personally, I would email or call HP about the problem. It could be anything from a bad RAM chip to a faulty processor causing the lock up. Lock ups are pretty much a symptom of just about every type of software and hardware failure, so it's a little hard to trouble shoot without being at your computer.

LOL. Maybe I should apply to be a MVP.

Hi

Before you send it back or call the service people

I've had my PC about 5 weeks, its an Acer (see spec's below) I had the exact same problem you are experiencing, I did a restore right back to (out of the box) defaults.

Get rid of any Norton Anti virus (or similar) apps as it causes many problems with Vista and download the free AVG Anti Virus (google it) which is compatable with Vista 64bit systems

Do your updates (again) and then put SP1 in, that made a HUGE difference for me,

Keep in mind, when you do your restore to defaults, let it go for awhile after its done restoring back to defaults, in other words, if the hard drive is still working, let it finish installing whatever its installing, then once it settles down, reboot it again, then install your antivirus and programs

Snoop around in the Tutorials on this site for performance and stuff that will make your box run smoother\faster

If you do all of the above, give us an update on how its working for you

Good luck
Brian

In article <uykFj.109104$pM4.68303@xxxxxx>,
Canuck57 <dave-no.spam4me@xxxxxx> wrote:What makes you say that?

"Mike" <mgfink@xxxxxx> wrote in message
news:1cjFj.151$jr1.76@xxxxxxToo new to fool around with--send it back for a replacement. Let the vendor
have the headache of finding out what's wrong. I got a replacement Dell
when the on-line rep couldn't come up with a fix for the problem I was
experiencing. His comment "too new to start replacing parts, we'll send put
an exchange." Had it within 2 days--no more problems.
MLD

If I purchase a new car and it doesn't run correctly, I don't mess around
with troubleshooting possible causes. I bring it back to the dealer to have
the problems addressed.

If I buy a new TV and the picture doesn't display correctly or the sound
doesn't work, I bring it back to the store for exchange or refund.

Why should anyone spend their time diagnosing an problematic new machine out
of the box? I certainly wouldn't. When I buy a laptop, it better work
correctly on the first power up or it goes right back to where I got it. If
they tell me to call the manufacturer for assistance, I pull out my cell
phone and call my credit card company right then and there and have payment
withheld. My experience has been that this will get the store manager's
attention very quickly, especially if other customers are within earshot.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Brian88135" <Brian88135.36phg1@xxxxxx-mx.forums.net> wrote in message
news:Brian88135.36phg1@xxxxxx-mx.forums.net...

Mike,

I also have the problems you are experiencing. My mouse freezes
all the time, screen also freezes, it takes forever to log-on and when you
click the mouse button, it takes forever for the the next item to show.
I hope you find a fix. I myself tried all kinds of things but no luck.
My daughter told me to remove the Vista program and run my XP program
since it was working perfectly before.

Roy

"Mike" wrote:

Mike wrote:Apparently one of the things that Vista does after it is installed is to
index all of the files on all of the hard drives. It does this without
telling you its doing it. I've had Ultimate x64 installed for about 4
days and have been having terrible hangs and waits when starting Media
Center. So finally I let it sit in a hung state. After a coupleof hours
everything started working again and Media Center now comes up without
the wait time. When I go back to XP I can see all the index files that
Vista created in my media folders.