Windows Vista Forums

Removing Pre-Loaded Trial Software

  1. #1


    Slider638 Guest

    Removing Pre-Loaded Trial Software

    When I bought this computer it had Trial Versions of several Microsoft
    programs. One was MS Office 2007. I've tried to remove this and some of the
    other programs, and I get the "error code 2755", and cannot remove them. Some
    are sizeable and I would like to recover the space. Any ideas would be
    appreciated.



      My System SpecsSystem Spec

  2. #2


    Bob Guest

    Re: Removing Pre-Loaded Trial Software


    Try it in Safe Mode.
    -------
    *Report back, please*
    [When responding to posts, please include the post(s) you are replying to so
    that others may learn and benefit from the issue]

    [How to ask a question]
    http://support.microsoft.com/kb/555375

    "Slider638" <Slider638@xxxxxx> wrote in message
    news:FC4F285D-5CF9-4436-B6BF-433189D70E80@xxxxxx

    > When I bought this computer it had Trial Versions of several Microsoft
    > programs. One was MS Office 2007. I've tried to remove this and some of
    > the
    > other programs, and I get the "error code 2755", and cannot remove them.
    > Some
    > are sizeable and I would like to recover the space. Any ideas would be
    > appreciated.
    >
    >

      My System SpecsSystem Spec

  3. #3


    MyronH Guest

    RE: Removing Pre-Loaded Trial Software


    "Slider638" wrote:

    > When I bought this computer it had Trial Versions of several Microsoft
    > programs. One was MS Office 2007. I've tried to remove this and some of the
    > other programs, and I get the "error code 2755", and cannot remove them. Some
    > are sizeable and I would like to recover the space. Any ideas would be
    > appreciated.
    >
    >
    Give this a try. Only took a few seconds on my system and dumped a whole
    lot of stuff. If I remember correctly, it also gave me the option to add or
    subtract whether I wanted to remove the items it found before exectution.

    http://www.pcdecrapifier.com/home

    Regards,


    --
    Myron



      My System SpecsSystem Spec

  4. #4


    DL Guest

    Re: Removing Pre-Loaded Trial Software

    http://support.microsoft.com/kb/928218/en-us

    "Slider638" <Slider638@xxxxxx> wrote in message
    news:FC4F285D-5CF9-4436-B6BF-433189D70E80@xxxxxx

    > When I bought this computer it had Trial Versions of several Microsoft
    > programs. One was MS Office 2007. I've tried to remove this and some of
    > the
    > other programs, and I get the "error code 2755", and cannot remove them.
    > Some
    > are sizeable and I would like to recover the space. Any ideas would be
    > appreciated.
    >
    >


      My System SpecsSystem Spec

  5. #5


    Juan Perez Guest

    Re: Removing Pre-Loaded Trial Software

    Hi:

    This maybe you al ready know this:

    List of error codes and error messages for Windows Installer processes
    http://support.microsoft.com/?scid=k...29683&x=9&y=11

    You receive an "Internal Error 2755" or an "Exception code: C0000005
    ACCESS_VIOLATION" error message when you install Office 2000 or view the
    Setup log file for an earlier installation of Office

    http://support.microsoft.com/?scid=k...0780&x=10&y=12

    You receive an "Internal Error 2755" error message when you try to install
    Office 2000 from a remote Windows Terminal Server client
    http://support.microsoft.com/?scid=k...4841&x=14&y=14


    Let us know the full description of the error code 2755, please.


    Maybe


    --
    Un saludo
    Juan Perez


    "Slider638" <Slider638@xxxxxx> wrote in message
    news:FC4F285D-5CF9-4436-B6BF-433189D70E80@xxxxxx

    > When I bought this computer it had Trial Versions of several Microsoft
    > programs. One was MS Office 2007. I've tried to remove this and some of
    > the
    > other programs, and I get the "error code 2755", and cannot remove them.
    > Some
    > are sizeable and I would like to recover the space. Any ideas would be
    > appreciated.
    >
    >


      My System SpecsSystem Spec

  6. #6


    Slider638 Guest

    Re: Removing Pre-Loaded Trial Software

    Windows uninstaller doesn't run in Safe Mode.
    Thanx for the try!

    "Bob" wrote:

    >
    > Try it in Safe Mode.
    > -------
    > *Report back, please*
    > [When responding to posts, please include the post(s) you are replying to so
    > that others may learn and benefit from the issue]
    >
    > [How to ask a question]
    > http://support.microsoft.com/kb/555375
    >
    > "Slider638" <Slider638@xxxxxx> wrote in message
    > news:FC4F285D-5CF9-4436-B6BF-433189D70E80@xxxxxx

    > > When I bought this computer it had Trial Versions of several Microsoft
    > > programs. One was MS Office 2007. I've tried to remove this and some of
    > > the
    > > other programs, and I get the "error code 2755", and cannot remove them.
    > > Some
    > > are sizeable and I would like to recover the space. Any ideas would be
    > > appreciated.
    > >
    > >
    >
    >

      My System SpecsSystem Spec

  7. #7


    Slider638 Guest

    Re: Removing Pre-Loaded Trial Software

    Before I go through this removal, I'm running MS Office 2003 Professional.
    Will this be affected?
    Also, I've checked to be notified when someone responds, which MS does and
    sends a link. When I try to go there, it doesn't take me anywhere. Any
    suggestions?? Obviously I'm new to The Communities Discussions.

    slider638@xxxxxx

    "DL" wrote:

    > http://support.microsoft.com/kb/928218/en-us
    >
    > "Slider638" <Slider638@xxxxxx> wrote in message
    > news:FC4F285D-5CF9-4436-B6BF-433189D70E80@xxxxxx

    > > When I bought this computer it had Trial Versions of several Microsoft
    > > programs. One was MS Office 2007. I've tried to remove this and some of
    > > the
    > > other programs, and I get the "error code 2755", and cannot remove them.
    > > Some
    > > are sizeable and I would like to recover the space. Any ideas would be
    > > appreciated.
    > >
    > >
    >
    >
    >

      My System SpecsSystem Spec

  8. #8


    Slider638 Guest

    Re: Removing Pre-Loaded Trial Software

    I'm trying to uninstall:
    "Activation Assistant for the 2007 Microsoft Office Suite" which was on the
    machine when I purchased it. My OS is Vista Home Premium. When I try to
    uninstall through control panel, the full error msg is:
    "The installer has encountered an unexpected error installing this package.
    This may indicate a problem with this package. The error code is 2755."

    I have installed MS Office Professional 2003, and since the 2007 was a trial
    offer I don't want to change.

    "Juan Perez" wrote:

    > Hi:
    >
    > This maybe you al ready know this:
    >
    > List of error codes and error messages for Windows Installer processes
    > http://support.microsoft.com/?scid=k...29683&x=9&y=11
    >
    > You receive an "Internal Error 2755" or an "Exception code: C0000005
    > ACCESS_VIOLATION" error message when you install Office 2000 or view the
    > Setup log file for an earlier installation of Office
    >
    > http://support.microsoft.com/?scid=k...0780&x=10&y=12
    >
    > You receive an "Internal Error 2755" error message when you try to install
    > Office 2000 from a remote Windows Terminal Server client
    > http://support.microsoft.com/?scid=k...4841&x=14&y=14
    >
    >
    > Let us know the full description of the error code 2755, please.
    >
    >
    > Maybe
    >
    >
    > --
    > Un saludo
    > Juan Perez
    >
    >
    > "Slider638" <Slider638@xxxxxx> wrote in message
    > news:FC4F285D-5CF9-4436-B6BF-433189D70E80@xxxxxx

    > > When I bought this computer it had Trial Versions of several Microsoft
    > > programs. One was MS Office 2007. I've tried to remove this and some of
    > > the
    > > other programs, and I get the "error code 2755", and cannot remove them.
    > > Some
    > > are sizeable and I would like to recover the space. Any ideas would be
    > > appreciated.
    > >
    > >
    >
    >
    >

      My System SpecsSystem Spec

  9. #9


    Mick Murphy Guest

    Re: Removing Pre-Loaded Trial Software

    You should have uninstalled ALL of Office 2007 Trial, before installing
    Office 2003!
    I am surprised 2003 even installed correctly, doing it the way you did.

    And you don't say what email program you are using .
    --
    Mick Murphy - Qld - Australia


    "Slider638" wrote:

    > Before I go through this removal, I'm running MS Office 2003 Professional.
    > Will this be affected?
    > Also, I've checked to be notified when someone responds, which MS does and
    > sends a link. When I try to go there, it doesn't take me anywhere. Any
    > suggestions?? Obviously I'm new to The Communities Discussions.
    >
    > slider638@xxxxxx
    >
    > "DL" wrote:
    >

    > > http://support.microsoft.com/kb/928218/en-us
    > >
    > > "Slider638" <Slider638@xxxxxx> wrote in message
    > > news:FC4F285D-5CF9-4436-B6BF-433189D70E80@xxxxxx

    > > > When I bought this computer it had Trial Versions of several Microsoft
    > > > programs. One was MS Office 2007. I've tried to remove this and some of
    > > > the
    > > > other programs, and I get the "error code 2755", and cannot remove them.
    > > > Some
    > > > are sizeable and I would like to recover the space. Any ideas would be
    > > > appreciated.
    > > >
    > > >
    > >
    > >
    > >

      My System SpecsSystem Spec

  10. #10


    Bob Guest

    Re: Removing Pre-Loaded Trial Software


    Safe Mode gives you access to the control panel and the 'remove programs'
    option.

    "Slider638" <Slider638@xxxxxx> wrote in message
    news:B950A8ED-AD4E-4F93-8E6E-FEBF358A2282@xxxxxx

    > Windows uninstaller doesn't run in Safe Mode.
    > Thanx for the try!
    >
    > "Bob" wrote:
    >

    >>
    >> Try it in Safe Mode.
    >> -------
    >> *Report back, please*
    >> [When responding to posts, please include the post(s) you are replying to
    >> so
    >> that others may learn and benefit from the issue]
    >>
    >> [How to ask a question]
    >> http://support.microsoft.com/kb/555375
    >>
    >> "Slider638" <Slider638@xxxxxx> wrote in message
    >> news:FC4F285D-5CF9-4436-B6BF-433189D70E80@xxxxxx

    >> > When I bought this computer it had Trial Versions of several Microsoft
    >> > programs. One was MS Office 2007. I've tried to remove this and some of
    >> > the
    >> > other programs, and I get the "error code 2755", and cannot remove
    >> > them.
    >> > Some
    >> > are sizeable and I would like to recover the space. Any ideas would be
    >> > appreciated.
    >> >
    >> >
    >>
    >>

      My System SpecsSystem Spec

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Removing Pre-Loaded Trial Software
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