Windows Vista Forums

The Windows Installer Service could not be accessed (Error 1719)

  1. #1



    Junior Member
    Join Date : Oct 2007
    Quebec
    Posts : 10
    Vista x64 Business
    Local Time: 11:44 PM
    ca quebec

    The Windows Installer Service could not be accessed (Error 1719)

    For a couple of weeks, I've been unable to install or uninstall any 64-bit applications that uses the Windows Installer. I alway get the message "The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance." Installing and uninstalling 32-bit applications that rely on MSI does work correctly.

    - I have unregistered/registered both instance of msiexec (System32 and SysWOW64). Done this in normal as well as safe mode, rebooting after each try.
    - The service is registered and running. (Doesn't stop when it starts.)
    - As far as I can tell, registry entries in the MSIServer key are correct.
    - When logging the installer results, it reporst an error 1719 right after the line "Connected to service for CA interface"
    - Installed service pack 1 but that didn't fix the problem
    - Tried every solution found in kb and forums all over the place and nothing does the trick.

    This was merely an annoyance at first but now I really need to install and uninstall some stuff and I'm stuck. I don't want to do a fresh install either.

      My System SpecsSystem Spec

  2.   


  3. #2



    Junior Member
    Join Date : Oct 2007
    Quebec
    Posts : 10
    Vista x64 Business
    Local Time: 11:44 PM
    ca quebec

      Thread Starter

    Re: The Windows Installer Service could not be accessed (Error 1719)

    I finally found a solution to my problem.

    Altough my MSIServer registry key was correct, there was an Enum subkey that was causing all my problems. Once I removed this key, the 64-bit installer started working again.

    Hope this helps anyone with the same problem.

      My System SpecsSystem Spec

  4. #3


    Mustafa B Guest

    Enum subkey?

    Hello,

    I have the same problem and I cant get it fixed.. what is the Enum subkey? and how can I get rid of it

      My System SpecsSystem Spec

  5. #4


    Ramesh, MS-MVP Guest

    Re: Enum subkey?

    Click Start, type Regedit.exe and press ENTER.

    Navigate to the following branch:

    HKEY_LOCAL_MACHINE
    \SYSTEM
    \CurrentControlSet
    \Services
    \MSIServer

    From the File menu, choose Export, and save the branch to a .REG file.

    Exit the Registry Editor.

    Open the .REG file using Notepad.

    Copy the file contents and post it here.

    --
    Regards,

    Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
    Windows® Troubleshooting http://www.winhelponline.com
    Winhelponline.com blog http://www.winhelponline.com/blog


    <Mustafa B> wrote in message news:2008411172343bite-moi@xxxxxx
    Hello,

    I have the same problem and I cant get it fixed.. what is the Enum subkey? and how can I get rid of it

      My System SpecsSystem Spec

  6. #5



    Newbie
    Join Date : Apr 2008
    Westerville, Ohio
    Posts : 1
    Vista Ultimate x64
    Local Time: 11:44 PM
    usa us ohio

     

    Re: The Windows Installer Service could not be accessed (Error 1719)

    Having similar problem (HP Laptop w/ Vista x64, SP1) ever since I upgraded to SP1.

    Attached my Reg export as instructed for other gentleman, appreciate any help.

    DAB

      My System SpecsSystem Spec

  7. #6


    Ramesh, MS-MVP Guest

    Re: The Windows Installer Service could not be accessed (Error 1719)

    Hi DAB,

    I'm unable to download the attachment (from the Gateway you posted from). Perhaps you can use a newsreader to attach files, or post in plain-text format, or mail the file to me directly.

    --
    Regards,

    Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
    Windows® Troubleshooting http://www.winhelponline.com
    Winhelponline.com blog http://www.winhelponline.com/blog


    "DBlair" <guest@xxxxxx-email.com> wrote in message news:2addffad40d754487e7ed30b3459bacf@xxxxxx-gateway.com...

    Having similar problem (HP Laptop w/ Vista x64, SP1) ever since I
    upgraded to SP1.

    Attached my Reg export as instructed for other gentleman, appreciate
    any help.

    DAB


    +-------------------------------------------------------------------+
    |Filename: msiserver-export-dab.reg |
    |Download: http://vista64.net/forums/attachment.php?attachmentid=3648|
    +-------------------------------------------------------------------+

    --
    DBlair

      My System SpecsSystem Spec

  8. #7


    Salim26 Guest

    Re: The Windows Installer Service could not be accessed (Error 1719)


    Hello Ramesh,

    I have the same problem. To fix the Enum subkey, you asked Mustafa to
    open the .Reg file, copy it and post it to this forum. But, for unknown
    reasons he didn't post it. Therefore, I'll post mine instead so that you
    could explain how to delete the subkey.

    Thanks before hand.

    Windows Registry Editor Version 5.00
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\msiserver]
    "DisplayName"="@%SystemRoot%\\system32\\msimsg.dll,-27"
    "ImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,\

    74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,6d,\

    00,73,00,69,00,65,00,78,00,65,00,63,00,2e,00,65,00,78,00,65,00,20,00,2f,00,\
    56,00,00,00
    "Description"="@%SystemRoot%\\system32\\msimsg.dll,-32"
    "ObjectName"="LocalSystem"
    "ErrorControl"=dword:00000001
    "Start"=dword:00000003
    "Type"=dword:00000010
    "DependOnService"=hex(7):72,00,70,00,63,00,73,00,73,00,00,00,00,00
    "ServiceSidType"=dword:00000001
    "RequiredPrivileges"=hex(7):53,00,65,00,54,00,63,00,62,00,50,00,72,00,69,00,76,\

    00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,72,00,65,00,61,00,\

    74,00,65,00,50,00,61,00,67,00,65,00,66,00,69,00,6c,00,65,00,50,00,72,00,69,\

    00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,4c,00,6f,00,63,00,\

    6b,00,4d,00,65,00,6d,00,6f,00,72,00,79,00,50,00,72,00,69,00,76,00,69,00,6c,\

    00,65,00,67,00,65,00,00,00,53,00,65,00,49,00,6e,00,63,00,72,00,65,00,61,00,\

    73,00,65,00,42,00,61,00,73,00,65,00,50,00,72,00,69,00,6f,00,72,00,69,00,74,\

    00,79,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,\

    65,00,43,00,72,00,65,00,61,00,74,00,65,00,50,00,65,00,72,00,6d,00,61,00,6e,\

    00,65,00,6e,00,74,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,\

    00,00,53,00,65,00,41,00,75,00,64,00,69,00,74,00,50,00,72,00,69,00,76,00,69,\

    00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,53,00,65,00,63,00,75,00,72,00,\

    69,00,74,00,79,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,\

    00,53,00,65,00,43,00,68,00,61,00,6e,00,67,00,65,00,4e,00,6f,00,74,00,69,00,\

    66,00,79,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,\

    00,65,00,50,00,72,00,6f,00,66,00,69,00,6c,00,65,00,53,00,69,00,6e,00,67,00,\

    6c,00,65,00,50,00,72,00,6f,00,63,00,65,00,73,00,73,00,50,00,72,00,69,00,76,\

    00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,00,\

    72,00,73,00,6f,00,6e,00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,\

    00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,72,00,65,00,61,00,74,00,65,00,\

    47,00,6c,00,6f,00,62,00,61,00,6c,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,\

    00,67,00,65,00,00,00,53,00,65,00,41,00,73,00,73,00,69,00,67,00,6e,00,50,00,\

    72,00,69,00,6d,00,61,00,72,00,79,00,54,00,6f,00,6b,00,65,00,6e,00,50,00,72,\

    00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,52,00,65,00,\

    73,00,74,00,6f,00,72,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,\

    00,65,00,00,00,53,00,65,00,49,00,6e,00,63,00,72,00,65,00,61,00,73,00,65,00,\

    51,00,75,00,6f,00,74,00,61,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,\

    00,65,00,00,00,53,00,65,00,53,00,68,00,75,00,74,00,64,00,6f,00,77,00,6e,00,\

    50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,54,\

    00,61,00,6b,00,65,00,4f,00,77,00,6e,00,65,00,72,00,73,00,68,00,69,00,70,00,\

    50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,4c,\

    00,6f,00,61,00,64,00,44,00,72,00,69,00,76,00,65,00,72,00,50,00,72,00,69,00,\
    76,00,69,00,6c,00,65,00,67,00,65,00,00,00,00,00
    "FailureActions"=hex:84,03,00,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\

    00,01,00,00,00,c0,d4,01,00,01,00,00,00,e0,93,04,00,00,00,00,00,00,00,00,00


    --
    Salim26
    Posted via http://www.vistaheads.com


      My System SpecsSystem Spec

  9. #8


    Ramesh, MS-MVP Guest

    Re: The Windows Installer Service could not be accessed (Error 1719)

    Hi Salim,

    Error "The Windows Installer Service could not be accessed" in Windows Vista - The Winhelponline Blog:
    http://www.winhelponline.com/blog/vi...t-be-accessed/

    --
    Regards,

    Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
    The Winhelponline Blog: http://www.winhelponline.com/blog
    Windows® Troubleshooting: http://www.winhelponline.com

    "Salim26" <Salim26.39auk7@xxxxxx-mx.forums.vistaheads.com> wrote in message news:Salim26.39auk7@xxxxxx-mx.forums.vistaheads.com...

    Hello Ramesh,

    I have the same problem. To fix the Enum subkey, you asked Mustafa to
    open the .Reg file, copy it and post it to this forum. But, for unknown
    reasons he didn't post it. Therefore, I'll post mine instead so that you
    could explain how to delete the subkey.

    Thanks before hand.

    Windows Registry Editor Version 5.00

    <snip>

      My System SpecsSystem Spec

  10. #9


    Salim26 Guest

    Re: The Windows Installer Service could not be accessed (Error 1719)


    The startup type of Windows Installer was already in Manuel mode. So,
    the solution hasn't helped me fix the error.

    Ramesh, MS-MVP;836296 Wrote:

    > Hi Salim,
    >
    > Error "The Windows Installer Service could not be accessed" in Windows
    > Vista - The Winhelponline Blog:
    > 'Error “The Windows Installer Service could not be
    > accessed” in Windows Vista - The Winhelponline Blog'
    > (http://tinyurl.com/6po8s5)
    >
    > --
    > Regards,
    >
    > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
    > The Winhelponline Blog: 'The Winhelponline Blog - Troubleshooting
    > Information, Tips and Fixes for Microsoft Windows'
    > (http://www.winhelponline.com/blog)
    > Windows® Troubleshooting: 'Windows XP and Windows Vista -
    > Troubleshooting, Tips & Fixes' (http://www.winhelponline.com)
    >
    > "Salim26" <Salim26.39auk7@xxxxxx-mx.forums.vistaheads.com> wrote in message
    > news:Salim26.39auk7@xxxxxx-mx.forums.vistaheads.com...
    >
    > Hello Ramesh,
    >
    > I have the same problem. To fix the Enum subkey, you asked Mustafa to
    > open the .Reg file, copy it and post it to this forum. But, for unknown
    > reasons he didn't post it. Therefore, I'll post mine instead so that
    > you
    > could explain how to delete the subkey.
    >
    > Thanks before hand.
    >
    > Windows Registry Editor Version 5.00
    >
    > <snip>

    --
    Salim26
    Posted via http://www.vistaheads.com


      My System SpecsSystem Spec

  11. #10


    Ramesh, MS-MVP Guest

    Re: The Windows Installer Service could not be accessed (Error 1719)

    Salim,

    Download and run msiserver.reg linked in that page, even though Windows Installer service is listed correctly. That ought to help.

    --
    Regards,

    Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
    The Winhelponline Blog: http://www.winhelponline.com/blog
    Windows® Troubleshooting: http://www.winhelponline.com

    "Salim26" <Salim26.39q5we@xxxxxx-mx.forums.vistaheads.com> wrote in message news:Salim26.39q5we@xxxxxx-mx.forums.vistaheads.com...

    The startup type of Windows Installer was already in Manuel mode. So,
    the solution hasn't helped me fix the error.

    Ramesh, MS-MVP;836296 Wrote:

    > Hi Salim,
    >
    > Error "The Windows Installer Service could not be accessed" in Windows
    > Vista - The Winhelponline Blog:
    > 'Error “The Windows Installer Service could not be
    > accessed” in Windows Vista - The Winhelponline Blog'
    > (http://tinyurl.com/6po8s5)
    >
    > --
    > Regards,
    >
    > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
    > The Winhelponline Blog: 'The Winhelponline Blog - Troubleshooting
    > Information, Tips and Fixes for Microsoft Windows'
    > (http://www.winhelponline.com/blog)
    > Windows® Troubleshooting: 'Windows XP and Windows Vista -
    > Troubleshooting, Tips & Fixes' (http://www.winhelponline.com)
    >
    > "Salim26" <Salim26.39auk7@xxxxxx-mx.forums.vistaheads.com> wrote in message
    > news:Salim26.39auk7@xxxxxx-mx.forums.vistaheads.com...
    >
    > Hello Ramesh,
    >
    > I have the same problem. To fix the Enum subkey, you asked Mustafa to
    > open the .Reg file, copy it and post it to this forum. But, for unknown
    > reasons he didn't post it. Therefore, I'll post mine instead so that
    > you
    > could explain how to delete the subkey.
    >
    > Thanks before hand.
    >
    > Windows Registry Editor Version 5.00
    >
    > <snip>

    --
    Salim26
    Posted via http://www.vistaheads.com


      My System SpecsSystem Spec

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