Windows Vista Forums

Frequent Vista problem

  1. #1


    RickyTheFish Guest

    Frequent Vista problem

    I have been having a problem with my Windows Vista Home Premium installation
    for the past week or so, with the problem getting more frequent day by day.
    I usually notice this happen after a period of inactivity, but the duration
    of the inactivity is seemingly random.

    Basically, I will come back to the computer to see that Firefox or whatever
    windows I might have open have stopped responding. I attempt to close with
    the X to no avail, then try to close using the Task Bar. When this fails, I
    try to open the Task Manager to close the program manually, only to lock up
    the computer for 45-60 seconds on a black screen, and then receive the
    message "Logon process has failed to create the security options dialog.
    Failure - Security Options". Clicking OK on this dialog takes me back to my
    now totally unresponsive computer. No windows can be closed by any means,
    and the computer must be turned off manually, which I hate doing.

    Is there anything that might be broken with Logon Process, or is there any
    way I can fix this problem? Vista and I have enough fights as it is, I'd
    really like to decrease our argument fodder by one instance, if possible.

      My System SpecsSystem Spec

  2. #2


    solon fox Guest

    Re: Frequent Vista problem

    On Apr 10, 3:17*pm, RickyTheFish
    <RickyTheF...@xxxxxx> wrote:

    > I have been having a problem with my Windows Vista Home Premium installation
    > for the past week or so, with the problem getting more frequent day by day.. *
    > I usually notice this happen after a period of inactivity, but the duration
    > of the inactivity is seemingly random.
    >
    > Basically, I will come back to the computer to see that Firefox or whatever
    > windows I might have open have stopped responding. *I attempt to close with
    > the X to no avail, then try to close using the Task Bar. *When this fails, I
    > try to open the Task Manager to close the program manually, only to lock up
    > the computer for 45-60 seconds on a black screen, and then receive the
    > message "Logon process has failed to create the security options dialog. *
    > Failure - Security Options". *Clicking OK on this dialog takes me back to my
    > now totally unresponsive computer. *No windows can be closed by any means,
    > and the computer must be turned off manually, which I hate doing.
    >
    > Is there anything that might be broken with Logon Process, or is there any
    > way I can fix this problem? *Vista and I have enough fights as it is, I'd
    > really like to decrease our argument fodder by one instance, if possible.
    How long have you had the system? Is it new?

    Have you checked for any updates that might be running and not only
    Windows automatic updates, but also antivirus/firewall or application
    updates?

    It sounds like you have something that is running in the background
    and trying to finish. When you leave your computer alone, it
    eventually takes priority and isn't quite letting you have back
    control.

    It could also be hibernation settings, spyware, malware or even
    network settings updates.

    It could be windows indexing too - which is why I ask if it is a
    fairly new system.

    I had a similar experience with a big upgrade from my Norton security
    suite. So, basically there are lots of things that could cause this
    behavior temporarily. There are maybe only a few that might persist,
    like a runaway process (some application that is misbehaving) or
    malware.

    I'd check for updates on everything you can think of.

    -solon fox

      My System SpecsSystem Spec

  3. #3


    RickyTheFish Guest

    Re: Frequent Vista problem

    I purchased this machine around mid-August of 2007, and the version of
    Windows Vista I am running is the factory installation that came with the
    machine. I have already done an update and run-through of Ad-Aware as well
    as Spybot S&D to check for malware with current malware definitions and
    program updates, to no avail. I have recently downloaded all available
    Windows Updates (2 days ago). My antivirus software updates virus
    definitions at least once a day, and I have run a full scan.

    I have only noticed this problem for about the last week, two weeks at the
    most. At first, I could leave the machine idle for 24 hours or more, but
    now, I find the problem occurring twice a day, at least.

    To be honest, I don't really know how to check Hibernation settings; I've
    checked in the Power Management console, and my computer is set to sleep
    "Never," but I'm not sure if that's what you were referring to or not.



    "solon fox" wrote:

    > On Apr 10, 3:17 pm, RickyTheFish
    > <RickyTheF...@xxxxxx> wrote:

    > > I have been having a problem with my Windows Vista Home Premium installation
    > > for the past week or so, with the problem getting more frequent day by day..
    > > I usually notice this happen after a period of inactivity, but the duration
    > > of the inactivity is seemingly random.
    > >
    > > Basically, I will come back to the computer to see that Firefox or whatever
    > > windows I might have open have stopped responding. I attempt to close with
    > > the X to no avail, then try to close using the Task Bar. When this fails, I
    > > try to open the Task Manager to close the program manually, only to lock up
    > > the computer for 45-60 seconds on a black screen, and then receive the
    > > message "Logon process has failed to create the security options dialog.
    > > Failure - Security Options". Clicking OK on this dialog takes me back to my
    > > now totally unresponsive computer. No windows can be closed by any means,
    > > and the computer must be turned off manually, which I hate doing.
    > >
    > > Is there anything that might be broken with Logon Process, or is there any
    > > way I can fix this problem? Vista and I have enough fights as it is, I'd
    > > really like to decrease our argument fodder by one instance, if possible.
    >
    > How long have you had the system? Is it new?
    >
    > Have you checked for any updates that might be running and not only
    > Windows automatic updates, but also antivirus/firewall or application
    > updates?
    >
    > It sounds like you have something that is running in the background
    > and trying to finish. When you leave your computer alone, it
    > eventually takes priority and isn't quite letting you have back
    > control.
    >
    > It could also be hibernation settings, spyware, malware or even
    > network settings updates.
    >
    > It could be windows indexing too - which is why I ask if it is a
    > fairly new system.
    >
    > I had a similar experience with a big upgrade from my Norton security
    > suite. So, basically there are lots of things that could cause this
    > behavior temporarily. There are maybe only a few that might persist,
    > like a runaway process (some application that is misbehaving) or
    > malware.
    >
    > I'd check for updates on everything you can think of.
    >
    > -solon fox
    >

      My System SpecsSystem Spec

  4. #4


    solon fox Guest

    Re: Frequent Vista problem

    On Apr 10, 5:14*pm, RickyTheFish
    <RickyTheF...@xxxxxx> wrote:

    > I purchased this machine around mid-August of 2007, and the version of
    > Windows Vista I am running is the factory installation that came with the
    > machine. *I have already done an update and run-through of Ad-Aware as well
    > as Spybot S&D to check for malware with current malware definitions and
    > program updates, to no avail. *I have recently downloaded all available
    > Windows Updates (2 days ago). *My antivirus software updates virus
    > definitions at least once a day, and I have run a full scan.
    >
    > I have only noticed this problem for about the last week, two weeks at the
    > most. *At first, I could leave the machine idle for 24 hours or more, but
    > now, I find the problem occurring twice a day, at least.
    >
    > To be honest, I don't really know how to check Hibernation settings; I've
    > checked in the Power Management console, and my computer is set to sleep
    > "Never," but I'm not sure if that's what you were referring to or not.
    >
    >
    >
    > "solon fox" wrote:

    > > On Apr 10, 3:17 pm, RickyTheFish
    > > <RickyTheF...@xxxxxx> wrote:

    > > > I have been having a problem with my Windows Vista Home Premium installation
    > > > for the past week or so, with the problem getting more frequent day byday.. *
    > > > I usually notice this happen after a period of inactivity, but the duration
    > > > of the inactivity is seemingly random.
    >

    > > > Basically, I will come back to the computer to see that Firefox or whatever
    > > > windows I might have open have stopped responding. *I attempt to close with
    > > > the X to no avail, then try to close using the Task Bar. *When this fails, I
    > > > try to open the Task Manager to close the program manually, only to lock up
    > > > the computer for 45-60 seconds on a black screen, and then receive the
    > > > message "Logon process has failed to create the security options dialog. *
    > > > Failure - Security Options". *Clicking OK on this dialog takes me back to my
    > > > now totally unresponsive computer. *No windows can be closed by any means,
    > > > and the computer must be turned off manually, which I hate doing.
    >

    > > > Is there anything that might be broken with Logon Process, or is thereany
    > > > way I can fix this problem? *Vista and I have enough fights as it is, I'd
    > > > really like to decrease our argument fodder by one instance, if possible.
    >

    > > How long have you had the system? Is it new?
    >

    > > Have you checked for any updates that might be running and not only
    > > Windows automatic updates, but also antivirus/firewall or application
    > > updates?
    >

    > > It sounds like you have something that is running in the background
    > > and trying to finish. When you leave your computer alone, it
    > > eventually takes priority and isn't quite letting you have back
    > > control.
    >

    > > It could also be hibernation settings, spyware, malware or even
    > > network settings updates.
    >

    > > It could be windows indexing too - which is why I ask if it is a
    > > fairly new system.
    >

    > > I had a similar experience with a big upgrade from my Norton security
    > > suite. So, basically there are lots of things that could cause this
    > > behavior temporarily. There are maybe only a few that might persist,
    > > like a runaway process (some application that is misbehaving) or
    > > malware.
    >

    > > I'd check for updates on everything you can think of.
    >

    > > -solon fox- Hide quoted text -
    >
    > - Show quoted text -
    Hi,
    Based upon how long you've had the computer and the fact that the
    problem started only a week ago, I am inclined to believe that it
    isn't a power management setting (hibernation). Since you don't know
    where it is, it is unlikely that you changed it (found in Control
    Panel->Hardware and Sound->Power Options). [Tip: Control Panel has a
    great search feature - just go to control panel and type 'hibernation'
    or 'power'].

    My guess (because, all we can really do is guess without seeing for
    ourselves) is that there is a background, defrag, scan or indexing
    that is running. I know this must be a real pain for you.

    I would try a few things, I would try clearing temporary files - there
    might be a rogue ActiveX or something haunting you. I would schedule
    my defrags [control panel -> search for 'defrag'] -- I run mine
    nightly, but I'm a heavy user. I would also look at performance
    management [Control Panel->System and Maintenance->Performance
    Information and Tools] There's a nifty little guide "Learn how you can
    improve your computer's performance" that will walk you through a
    series of stuff to do.

    If nothing seems to help, then I'd disable all start up programs and
    begin enabling them one at a time until I find the culprit - the guide
    sort of hints at that, but not so much.

    There are so many applications today that push automatic updates, it's
    hard to guess who the culprit might be. My hunch is that it isn't
    malware so much as software behaving badly from iTunes to Acrobat to
    Shockwave to... oh, it could be just about anybody who isn't being
    nice about pushing something your way.

    Good luck! I'll check back to see if you post more information, or if
    anyone else has better ideas.

    -solon fox

    P.S. You might be able to download process explorer and it might help
    you to see what is actually eating your resources.
    http://technet.microsoft.com/en-us/s.../bb896653.aspx


      My System SpecsSystem Spec

  5. #5


    RickyTheFish Guest

    Re: Frequent Vista problem

    Well, I've run my malware and virus scanning programs twice each, and I've
    download the Process Explorer, though I don't really know what I'm looking
    for when I run it. Last night I left the computer idle for around 8 or 9
    hours, and did not have the problem when I got back to the computer.

    Something that might have relevance is Firefox... I seem to recall that more
    often than not, I have a Firefox window open when I leave the computer idle.
    Maybe it is the Firefox process that somehow ties up the system. Tonight I
    will leave a Firefox window open, and see what happens. Hopefully, it's as
    simple as remembering to close all my browser windows =)

    I'll post again later.

      My System SpecsSystem Spec

  6. #6


    solon fox Guest

    Re: Frequent Vista problem

    On Apr 11, 4:08*pm, RickyTheFish
    <RickyTheF...@xxxxxx> wrote:

    > Well, I've run my malware and virus scanning programs twice each, and I've
    > download the Process Explorer, though I don't really know what I'm looking
    > for when I run it. *Last night I left the computer idle for around 8 or 9
    > hours, and did not have the problem when I got back to the computer.
    >
    > Something that might have relevance is Firefox... I seem to recall that more
    > often than not, I have a Firefox window open when I leave the computer idle. *
    > Maybe it is the Firefox process that somehow ties up the system. *Tonight I
    > will leave a Firefox window open, and see what happens. *Hopefully, it'sas
    > simple as remembering to close all my browser windows =)
    >
    > I'll post again later.
    I use Firefox and IE. I don't see any reason that an open browser
    should cause the problem. I'd check to see if any recent updates
    (large downloads) were the cause. With a little luck, your computer
    has healed itself.

    It sounds like you're doing all the right things. You might consider
    clearing browser cache and doing a disk cleanup (in Explorer, right
    click your hard drive, properties, disk cleanup). It never hurts to
    tidy up a bit.

    -solon fox

      My System SpecsSystem Spec

  7. #7


    RickyTheFish Guest

    Re: Frequent Vista problem

    Well, I let my computer idle for 48 hours with a Firefox window open, and the
    problem did not repeat. Though I haven't really changed or removed anything,
    it seems the problem (for now) may have been alleviated.

    I'll keep an eye on it for a couple weeks or so, but hopefully I won't be
    seeing this any more. Thanks for your advice, solon fox.

    --
    RickyTheFish.

    "solon fox" wrote:

    > On Apr 11, 4:08 pm, RickyTheFish
    > <RickyTheF...@xxxxxx> wrote:

    > > Well, I've run my malware and virus scanning programs twice each, and I've
    > > download the Process Explorer, though I don't really know what I'm looking
    > > for when I run it. Last night I left the computer idle for around 8 or 9
    > > hours, and did not have the problem when I got back to the computer.
    > >
    > > Something that might have relevance is Firefox... I seem to recall that more
    > > often than not, I have a Firefox window open when I leave the computer idle.
    > > Maybe it is the Firefox process that somehow ties up the system. Tonight I
    > > will leave a Firefox window open, and see what happens. Hopefully, it's as
    > > simple as remembering to close all my browser windows =)
    > >
    > > I'll post again later.
    >
    > I use Firefox and IE. I don't see any reason that an open browser
    > should cause the problem. I'd check to see if any recent updates
    > (large downloads) were the cause. With a little luck, your computer
    > has healed itself.
    >
    > It sounds like you're doing all the right things. You might consider
    > clearing browser cache and doing a disk cleanup (in Explorer, right
    > click your hard drive, properties, disk cleanup). It never hurts to
    > tidy up a bit.
    >
    > -solon fox
    >

      My System SpecsSystem Spec

  8. #8


    RickyTheFish Guest

    Re: Frequent Vista problem

    Well, unfortunately, after having left the computer idle for around 7 hours
    with Firefox open, I did just now have the problem pop up again. One thing
    that I did notice before I manually turned off the machine was that the Java
    Platform was open. Is it possible maybe Java Updater or the Java Platform
    itself could be causing this problem? I'll try to keep an eye out next time
    this happens and see if Java is open or not, but right now it's pretty much
    the only thing I have to go on.

    --
    RickyTheFish.

      My System SpecsSystem Spec

  9. #9


    solon fox Guest

    Re: Frequent Vista problem

    On Apr 17, 4:59*pm, RickyTheFish
    <RickyTheF...@xxxxxx> wrote:

    > Well, unfortunately, after having left the computer idle for around 7 hours
    > with Firefox open, I did just now have the problem pop up again. *One thing
    > that I did notice before I manually turned off the machine was that the Java
    > Platform was open. *Is it possible maybe Java Updater or the Java Platform
    > itself could be causing this problem? *I'll try to keep an eye out next time
    > this happens and see if Java is open or not, but right now it's pretty much
    > the only thing I have to go on.
    >
    > --
    > RickyTheFish.
    This is not the ideal solution, but considering what you've been
    through... well, it will be better than continuing to live with the
    problem.

    Go to Start::Control Panel->Hardware and Sound->Power Options, select
    "Change when the computer sleeps." Where it says "Put the computer to
    sleep," select "Never" from the drop down. There may be two sets of
    settings; one for battery power, and one for "plugged in," or you may
    only see one on your computer if you have no battery.

    This isn't the greenest thing to do, but it is better than having to
    do the hard restarts, which aren't good for your hard drive, your
    system configuration, or your blood pressure.

    Vista SP1 is supposed to fix the problem that you describe. I don't
    recall whether you mentioned if you had SP1 yet. But, I know that you
    did say that you were current with all automatic updates. SP1 has
    problems with some drivers and automatic update will not push SP1 to
    people with those drivers until new drivers are available. The new
    drivers will also be available from Windows automatic update, so you
    don't need to do anything special other than wait for it to arrive.

    You can check to see if you have SP1 by hitting Winkey+Pause. If you
    have SP1 it will clearly state so in the upper right hand pane of the
    resulting pane.

    You can also go to Control Panel->System and Maintenance->Problem
    Reports and Solutions, and try running "Check for new solutions." This
    will send a problem report, which will include your system crashes to
    a Microsoft database (no personal information is sent). Simply follow
    the instructions presented. You might find something; however, based
    upon the number of people reporting your specific problem (there are a
    lot), I doubt that a solution is currently available.

    My suggestion is to follow my first set of instructions to prevent
    your computer from sleeping. I am very confident that this will work
    for you. Although it doesn't actually fix the bug you are
    experiencing, at least you won't be dealing with the application
    freezes and the hard restarts.

    Then, from time to time (like in a few months) you can check Problem
    Reports and Solutions, or enable sleep mode again and test. Meanwhile,
    try to remember to turn out the lights from time to time in order to
    make up for not being so energy friendly with your computer. ;-)

    I hope this helps! Let me know if you find it useful.

    -solon fox

      My System SpecsSystem Spec


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