Windows Vista Forums

What are these telling me?

  1. #1


    Ernie Lane Guest

    What are these telling me?

    When I boot up, I get some popup messages at startup that I don't
    understand:

    - "The feature you are trying to use is on a CD-ROM or other removable
    disk that is not available. Insert the 'TrayApp' disk and click OK."
    (It also has a pulldown for 'Use Source.')

    - I cancel this, and get another popup: "An installation package for
    the product TrayApp cannot be found. Try the installation again using a
    valid copy of the installation package 'TrayApp.msi."

    I OK out of this, and the whole thing repeats a couple of times.

    It's more of an inconvenience than anything else, because I eventually
    get rid of these and the startup process goes all the way through
    anyway. But the name 'TrayApp' means nothing to me.

    But what is this telling me, and what should I do?

      My System SpecsSystem Spec

  2. #2


    Malke Guest

    Re: What are these telling me?

    Ernie Lane wrote:

    > When I boot up, I get some popup messages at startup that I don't
    > understand:
    >
    > - "The feature you are trying to use is on a CD-ROM or other removable
    > disk that is not available. Insert the 'TrayApp' disk and click OK."
    > (It also has a pulldown for 'Use Source.')
    >
    > - I cancel this, and get another popup: "An installation package for
    > the product TrayApp cannot be found. Try the installation again using a
    > valid copy of the installation package 'TrayApp.msi."
    >
    > I OK out of this, and the whole thing repeats a couple of times.
    >
    > It's more of an inconvenience than anything else, because I eventually
    > get rid of these and the startup process goes all the way through
    > anyway. But the name 'TrayApp' means nothing to me.
    >
    > But what is this telling me, and what should I do?
    This is a common problem and is usually caused by HP printer software. See:

    HP and Compaq Desktop PCs - Resolving MSI Startup Errors:
    http://tinyurl.com/24sh45

    Usually putting your HP printer software disk in the drive will take care of
    it but you probably should look at HP's Knowledge Base article above.

    Malke
    --
    MS-MVP
    Elephant Boy Computers
    www.elephantboycomputers.com
    Don't Panic!

      My System SpecsSystem Spec

  3. #3


    Ernie Lane Guest

    Re: What are these telling me? -- DIDN'T WORK

    Malke wrote:

    > Ernie Lane wrote:
    >

    >> When I boot up, I get some popup messages at startup that I don't
    >> understand:
    >>
    >> - "The feature you are trying to use is on a CD-ROM or other removable
    >> disk that is not available. Insert the 'TrayApp' disk and click OK."
    >> (It also has a pulldown for 'Use Source.')
    >>
    >> - I cancel this, and get another popup: "An installation package for
    >> the product TrayApp cannot be found. Try the installation again using a
    >> valid copy of the installation package 'TrayApp.msi."
    >>
    >> I OK out of this, and the whole thing repeats a couple of times.
    >>
    >> It's more of an inconvenience than anything else, because I eventually
    >> get rid of these and the startup process goes all the way through
    >> anyway. But the name 'TrayApp' means nothing to me.
    >>
    >> But what is this telling me, and what should I do?
    >
    > This is a common problem and is usually caused by HP printer software. See:
    >
    > HP and Compaq Desktop PCs - Resolving MSI Startup Errors:
    > http://tinyurl.com/24sh45
    >
    > Usually putting your HP printer software disk in the drive will take care of
    > it but you probably should look at HP's Knowledge Base article above.
    I tried what it recommended -- putting in the installation CD -- and it
    said it couldn't find an *.msi file.

    Interestingly, on the first popup -- the one that prompts for the disk
    -- it gives you a chance to set the location for the disk, but what
    comes up in the "use source" pulldown is "1." Now, I could understand a
    disk letter, folder name, or something -- but 1 as a source? What the
    heck is that?

      My System SpecsSystem Spec

  4. #4


    Malke Guest

    Re: What are these telling me? -- DIDN'T WORK

    Ernie Lane wrote:

    > I tried what it recommended -- putting in the installation CD -- and it
    > said it couldn't find an *.msi file.
    >
    > Interestingly, on the first popup -- the one that prompts for the disk
    > -- it gives you a chance to set the location for the disk, but what
    > comes up in the "use source" pulldown is "1." Now, I could understand a
    > disk letter, folder name, or something -- but 1 as a source? What the
    > heck is that?
    Either browse to the correct location or contact HP for help with their
    product.

    Malke
    --
    MS-MVP
    Elephant Boy Computers
    www.elephantboycomputers.com
    Don't Panic!

      My System SpecsSystem Spec


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