|
 |  |  |  |  |  |  |
| Welcome to Windows Vista Forums. Our forum is dedicated to helping you find solutions with any problems, errors or issues you are experiencing with Windows Vista. The Vista forum also covers news and updates and has an extensive Windows Vista tutorial section that covers a wide range of tips and tricks. |
| |||||||
 |
| |
06-02-2008
| #1 (permalink) |
| | Critical error loop Toshiba Satellite x205-SLi6 Vista Ultimate 32 bit Protector Suite QL Error message: Fingerprint Software Win 32: wtsrsn err 14 When rebooting (not restarting) after installing MSN Premium ISP software, Windows encounters a critical error and goes into a loop restarting automatically. After many attempts to resolve this issue, one call to Toshiba support and two calls to MSN support, I resolved the issues by restoring the system to the out-of-the-box state and de- installing the Protector Suite software. Why does Windows go into a rebooting loop? What is this error? What is the fix...other than de-installing the software? |
My System Specs |
|
06-03-2008
| #2 (permalink) |
| | Re: Critical error loop > When rebooting (not restarting) after installing MSN Premium ISP First we need to understand that restarting and rebooting are exactly the same thing. Booting and starting are exactly the same thing. So, this part of your message lost me. -- Bob Noble http://www.sonic.net/bnoble "gah" <mg_hollis@xxxxxx> wrote in message news:0e6de3c0-a6a6-4aa8-b8c6-967bd48bc077@xxxxxx Quote: > Toshiba Satellite x205-SLi6 > Vista Ultimate 32 bit > Protector Suite QL > Error message: Fingerprint Software Win 32: wtsrsn err 14 > > When rebooting (not restarting) after installing MSN Premium ISP > software, Windows encounters a critical error and goes into a loop > restarting automatically. After many attempts to resolve this issue, > one call to Toshiba support and two calls to MSN support, I resolved > the issues by restoring the system to the out-of-the-box state and de- > installing the Protector Suite software. > > Why does Windows go into a rebooting loop? > What is this error? > What is the fix...other than de-installing the software? > |
| My System Specs |
|
06-03-2008
| #3 (permalink) |
| | Re: Critical error loop It looks to me like windows goes into a rebooting mood/restarting mood because the other software, Protector Suite has not been written properly to interface with windows properly. This causes windows to crash, thus the restarting repeatedly. To fix this, you should be talking to the Protector Suite people. Go to their website and look for support. I usually go to support and look for frequently asked questions, faqs. Look for patches or upgrades and install them and see if your problem persists. If so, contact their support people by email and see if they can help you. If not, don't run the software unless you like to watch the reboot process. :O) -- Bob Noble http://www.sonic.net/bnoble "gah" <mg_hollis@xxxxxx> wrote in message news:0e6de3c0-a6a6-4aa8-b8c6-967bd48bc077@xxxxxx Quote: > Toshiba Satellite x205-SLi6 > Vista Ultimate 32 bit > Protector Suite QL > Error message: Fingerprint Software Win 32: wtsrsn err 14 > > When rebooting (not restarting) after installing MSN Premium ISP > software, Windows encounters a critical error and goes into a loop > restarting automatically. After many attempts to resolve this issue, > one call to Toshiba support and two calls to MSN support, I resolved > the issues by restoring the system to the out-of-the-box state and de- > installing the Protector Suite software. > > Why does Windows go into a rebooting loop? > What is this error? > What is the fix...other than de-installing the software? > |
| My System Specs |
|
06-03-2008
| #4 (permalink) |
| | Re: Critical error loop On Jun 3, 12:33*am, "Bob Noble" <bno...@xxxxxx> wrote: Quote: > It looks to me like windows goes into a rebooting mood/restarting mood > because the other software, Protector Suite has not been written properly to > interface with windows properly. This causes windows to crash, thus the > restarting repeatedly. > > To fix this, you should be talking to the Protector Suite people. Go to > their website and look for support. > I usually go to support and look for frequently asked questions, faqs. > Look for patches or upgrades and install them and see if your problem > persists. If so, contact their support people by email and see if they can > help you. If not, don't run the software unless you like to watch the reboot > process. :O) > > -- > Bob Noblehttp://www.sonic.net/bnoble"gah" <mg_hol...@xxxxxx> wrote in message > > news:0e6de3c0-a6a6-4aa8-b8c6-967bd48bc077@xxxxxx > > > Quote: > > Toshiba Satellite x205-SLi6 > > Vista Ultimate 32 bit > > Protector Suite QL > > Error message: Fingerprint Software Win 32: wtsrsn err 14 Quote: > > When rebooting (not restarting) after installing MSN Premium ISP > > software, Windows encounters a critical error and goes into a loop > > restarting automatically. * After many attempts to resolve this issue, > > one call to Toshiba support and *two calls to MSN support, I resolved > > the issues by restoring the system to the out-of-the-box state and de- > > installing the Protector Suite software. Quote: > > Why does Windows go into a rebooting loop? > > What is this error? > > What is the fix...other than de-installing the software?- Hide quoted text - > - Show quoted text - (Do you want to restart now?), the error did not appear. When the system was shut down and powered off, then restarted, then error appeared. As for the UPEK support site...almost as bad as the Toshiba support site. I've de-installed the app and will continue to use passwords. |
| My System Specs |
|
| Thread Tools | |
| |
Similar Threads | ||||
| Thread | Forum | |||
| Critical Error On Disk (Port SATA 0.0) | Vista General | |||
| Critical error - Windows closes continually | Vista performance & maintenance | |||
| HELP (Critical Error) | Vista performance & maintenance | |||
| Critical error started 9/17/2007 | Vista performance & maintenance | |||
| Critical Error | Vista General | |||
