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RB

Vista - Problem with tech support

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06-05-2008   #1
David F


 
 

Problem with tech support

Hi,
I have a case number for tech support for Windows Server 2008. The event
but I they keep switching me to India and I have trouble hearing speech over
background noise. Could I please get some North American technical support?
Thanks,
David 212-569-5695


My System SpecsSystem Spec
06-05-2008   #2
Patrick Keenan


 
 

Re: Problem with tech support


"David F" <abcde@xxxxxx> wrote in message
news:uCn0%23$0xIHA.4376@xxxxxx
Quote:

> Hi,
> I have a case number for tech support for Windows Server 2008. The event
> but I they keep switching me to India and I have trouble hearing speech
> over background noise. Could I please get some North American technical
> support?
> Thanks,
> David

This is unfortunately not the place to ask for support from MS, or for
Windows Server 2008. This is a user group for Vista, with only minimal
participation by MS.

You should call support back and tell them what it is you need them to do.

HTH
-pk

My System SpecsSystem Spec
06-05-2008   #3
Colin Barnhorst


 
 

Re: Problem with tech support

This is not Microsoft. It a user-to-user, self help newsgroup hosted on
Microsoft and other Usenet servers. Microsoft does not monitor or moderate
it. Sorry. Have you tried contacting your local MS office?

"David F" <abcde@xxxxxx> wrote in message
news:uCn0%23$0xIHA.4376@xxxxxx
Quote:

> Hi,
> I have a case number for tech support for Windows Server 2008. The event
> but I they keep switching me to India and I have trouble hearing speech
> over background noise. Could I please get some North American technical
> support?
> Thanks,
> David 212-569-5695
My System SpecsSystem Spec
06-05-2008   #4
David F


 
 

Re: Problem with tech support

Yes, I have spoken with the manager at Microsoft that supports my
institution and they are trying to help but it is now after 5 ET. I am
really, really annoyed because Microsoft has to accommodate people with
hearing problems and they don't. I hear North American speech and phone
connections just fine.

"Colin Barnhorst" <c.barnhorst@xxxxxx> wrote in message
news:C9F24621-7957-40BA-BCD1-3A5F5D71933C@xxxxxx
Quote:

> This is not Microsoft. It a user-to-user, self help newsgroup hosted on
> Microsoft and other Usenet servers. Microsoft does not monitor or
> moderate it. Sorry. Have you tried contacting your local MS office?
>
> "David F" <abcde@xxxxxx> wrote in message
> news:uCn0%23$0xIHA.4376@xxxxxx
Quote:

>> Hi,
>> I have a case number for tech support for Windows Server 2008. The event
>> but I they keep switching me to India and I have trouble hearing speech
>> over background noise. Could I please get some North American technical
>> support?
>> Thanks,
>> David 212-569-5695
>
My System SpecsSystem Spec
06-05-2008   #5
Patrick Keenan


 
 

Re: Problem with tech support

"David F" <abcde@xxxxxx> wrote in message
news:OT23NS1xIHA.6096@xxxxxx
Quote:

> Yes, I have spoken with the manager at Microsoft that supports my
> institution and they are trying to help but it is now after 5 ET. I am
> really, really annoyed because Microsoft has to accommodate people with
> hearing problems and they don't. I hear North American speech and phone
> connections just fine.
Understood, but asking in this location is probably not going to get you the
help or answers you need. As the saying goes, it's digging in the wrong
place.

Aside from that, there's no information as to the nature of your problem, so
no-one who might happen to have the information you need could help you; one
of the newsgroups devoted to MS Server OS's would likely be a better bet.


-pk
Quote:

>
> "Colin Barnhorst" <c.barnhorst@xxxxxx> wrote in message
> news:C9F24621-7957-40BA-BCD1-3A5F5D71933C@xxxxxx
Quote:

>> This is not Microsoft. It a user-to-user, self help newsgroup hosted on
>> Microsoft and other Usenet servers. Microsoft does not monitor or
>> moderate it. Sorry. Have you tried contacting your local MS office?
>>
>> "David F" <abcde@xxxxxx> wrote in message
>> news:uCn0%23$0xIHA.4376@xxxxxx
Quote:

>>> Hi,
>>> I have a case number for tech support for Windows Server 2008. The
>>> event but I they keep switching me to India and I have trouble hearing
>>> speech over background noise. Could I please get some North American
>>> technical support?
>>> Thanks,
>>> David 212-569-5695
>>
>
My System SpecsSystem Spec
06-05-2008   #6


Vista x64 Ultimate
 
 

Re: Problem with tech support

You need to call Microsoft support for reassignment. The forums have absolutely nothing to do with phone support. You will be lucky not to get Asian support instead of India. You can get e-mail support through your technet subscription. Another soluion is call a Microsoft partner and pay them to come out and resolve your issue.
My System SpecsSystem Spec
06-05-2008   #7
the wharf rat


 
 

Re: Problem with tech support

In article <uCn0#$0xIHA.4376@xxxxxx>,
David F <abcde@xxxxxx> wrote:
Quote:

>Hi,
>but I they keep switching me to India and I have trouble hearing speech over
>background noise. Could I please get some North American technical support?
Only if you live in India. American calls are routed to Hyderabad.
Indian calls are routed to Atlanta.


My System SpecsSystem Spec
06-05-2008   #8
Colin Barnhorst


 
 

Re: Problem with tech support

So who do Atlantans call, Dial-a-Prayer?

(OK, I don't live in Atlanta so if one of you folks who does knows that
"Atlantans" call themselves something else like "Atlanteans", go ahead and
bash me.)

"the wharf rat" <wrat@xxxxxx> wrote in message
news:g29ngk$m6g$1@xxxxxx
Quote:

> In article <uCn0#$0xIHA.4376@xxxxxx>,
> David F <abcde@xxxxxx> wrote:
Quote:

>>Hi,
>>but I they keep switching me to India and I have trouble hearing speech
>>over
>>background noise. Could I please get some North American technical
>>support?
>
> Only if you live in India. American calls are routed to Hyderabad.
> Indian calls are routed to Atlanta.
>
>
My System SpecsSystem Spec
06-05-2008   #9
Charlie Tame


 
 

Re: Problem with tech support

Atlantans with Vista call "The Samaritans",

Atlantans with Linux call everybody else "Fanboys"

Atlantans with 64 bit Linux can't call anybody because Skype won't work
with it.

and finally...

Atlantans with Macs think themselves too smart to need tech support,
they can afford to just call the store and buy a new one.




Colin Barnhorst wrote:
Quote:

> So who do Atlantans call, Dial-a-Prayer?
>
> (OK, I don't live in Atlanta so if one of you folks who does knows that
> "Atlantans" call themselves something else like "Atlanteans", go ahead
> and bash me.)
>
> "the wharf rat" <wrat@xxxxxx> wrote in message
> news:g29ngk$m6g$1@xxxxxx
Quote:

>> In article <uCn0#$0xIHA.4376@xxxxxx>,
>> David F <abcde@xxxxxx> wrote:
Quote:

>>> Hi,
>>> but I they keep switching me to India and I have trouble hearing
>>> speech over
>>> background noise. Could I please get some North American technical
>>> support?
>>
>> Only if you live in India. American calls are routed to Hyderabad.
>> Indian calls are routed to Atlanta.
>>
>>
>
My System SpecsSystem Spec
06-05-2008   #10
Colin Barnhorst


 
 

Re: Problem with tech support



"Charlie Tame" <charlie@xxxxxx> wrote in message
news:%231UEIB3xIHA.5892@xxxxxx
Quote:

> Atlantans with Vista call "The Samaritans",
>
> Atlantans with Linux call everybody else "Fanboys"
>
> Atlantans with 64 bit Linux can't call anybody because Skype won't work
> with it.
>
> and finally...
>
> Atlantans with Macs think themselves too smart to need tech support, they
> can afford to just call the store and buy a new one.
>
>
>
>
> Colin Barnhorst wrote:
Quote:

>> So who do Atlantans call, Dial-a-Prayer?
>>
>> (OK, I don't live in Atlanta so if one of you folks who does knows that
>> "Atlantans" call themselves something else like "Atlanteans", go ahead
>> and bash me.)
>>
>> "the wharf rat" <wrat@xxxxxx> wrote in message
>> news:g29ngk$m6g$1@xxxxxx
Quote:

>>> In article <uCn0#$0xIHA.4376@xxxxxx>,
>>> David F <abcde@xxxxxx> wrote:
>>>> Hi,
>>>> but I they keep switching me to India and I have trouble hearing speech
>>>> over
>>>> background noise. Could I please get some North American technical
>>>> support?
>>>
>>> Only if you live in India. American calls are routed to Hyderabad.
>>> Indian calls are routed to Atlanta.
>>>
>>>
>>
My System SpecsSystem Spec
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RB


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