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| | #1 (permalink) |
| Guest | Very urgent laptop problem Hi everyone. My laptop started freezing up some times lately, but yesterday I turned it on and got the Blue Screen. Now, whenever I turn it on, it boots directly into Safe Mode. Problem is, at the login screen it will NOT recognize my keyboard or mouse, making it impossible for me to login. I have confirmed that my mouse and keyboard are fine because they work when I launch the boot menu. I have run Startup Repair countless times, chkdsk a couple of times, but nothings working. I have the Vista CD that came with my laptop but I would really rather not completely reinstall Vista because I have many important documents and family photos that I have not backed-up. If anyone could help me solve this problem I would be very very grateful. Thanks. -smh |
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| | #2 (permalink) |
| Guest | Re: Very urgent laptop problem smh wrote: Quote: > > Hi everyone. My laptop started freezing up some times lately, but > yesterday I turned it on and got the Blue Screen. Now, whenever I turn > it on, it boots directly into Safe Mode. Problem is, at the login screen > it will NOT recognize my keyboard or mouse, making it impossible for me > to login. > > I have confirmed that my mouse and keyboard are fine because they work > when I launch the boot menu. I have run Startup Repair countless times, > chkdsk a couple of times, but nothings working. > > I have the Vista CD that came with my laptop but I would really rather > not completely reinstall Vista because I have many important documents > and family photos that I have not backed-up. working computer, and copy the data off. 2. Without knowing the exact text of the Blue Screen, particularly if it refers to a specific file, it isn't possible to know what has caused the issue. 3. Since this is a laptop, once you have your data saved elsewhere per #1 above, restore the machine to factory condition. Refer to your laptop manual or the OEM's website to see how to do this. If the machine works perfectly after returning to factory condition, restore your data from backup and move on. Pay attention to what you install to see if something you installed was the culprit. Make a System Restore point before installing things, at least in the beginning. 4. If restoring to factory condition doesn't solve the issue, then you've got a hardware problem and need to contact the OEM for repair/replacement. When this is over, create and implement a backup strategy because stuff dies all the time and you want to be prepared. Malke -- MS-MVP Elephant Boy Computers www.elephantboycomputers.com Don't Panic! |
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| | #3 (permalink) |
| Guest | Re: Very urgent laptop problem In addition to Malke's advice, get yourself a loptop cooler. You may also have an overheating issue. "smh" <smh.3asim9@xxxxxx> wrote in message news:smh.3asim9@xxxxxx Quote: > > Hi everyone. My laptop started freezing up some times lately, but > yesterday I turned it on and got the Blue Screen. Now, whenever I turn > it on, it boots directly into Safe Mode. Problem is, at the login screen > it will NOT recognize my keyboard or mouse, making it impossible for me > to login. > > I have confirmed that my mouse and keyboard are fine because they work > when I launch the boot menu. I have run Startup Repair countless times, > chkdsk a couple of times, but nothings working. > > I have the Vista CD that came with my laptop but I would really rather > not completely reinstall Vista because I have many important documents > and family photos that I have not backed-up. > > If anyone could help me solve this problem I would be very very > grateful. Thanks. > > -smh > > |
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| | #4 (permalink) |
| Guest | Re: Very urgent laptop problem In article <smh.3asim9@xxxxxx>, smh <smh.3asim9@xxxxxx> wrote: Quote: > >Hi everyone. My laptop started freezing up some times lately, but >yesterday I turned it on and got the Blue Screen. Now, whenever I turn >it on, it boots directly into Safe Mode. Problem is, at the login screen >it will NOT recognize my keyboard or mouse, making it impossible for me >to login. > an external keyboard you plugged in to it? |
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| | #5 (permalink) |
| Guest | Re: Very urgent laptop problem Użytkownik "the wharf rat" <wrat@xxxxxx> napisał w wiadomo¶ci news:g2m74d$kkm$1@xxxxxx Quote: > In article <smh.3asim9@xxxxxx>, > smh <smh.3asim9@xxxxxx> wrote: Quote: >> >>Hi everyone. My laptop started freezing up some times lately, but >>yesterday I turned it on and got the Blue Screen. Now, whenever I turn >>it on, it boots directly into Safe Mode. Problem is, at the login screen >>it will NOT recognize my keyboard or mouse, making it impossible for me >>to login. >> > You mean the keyboard on the laptop itself? Or do you mean > an external keyboard you plugged in to it? other partition and then U can istall new system on your windows logical disk. I thinh this is the fastest way and there is no need to remove hard drive |
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