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| | #1 (permalink) |
| | Please help analyze this blue screen! Business with SP1 Sony laptop, fast core2duo, 4GB Defender+Avast! Working beautifully for many months, and then a few weeks ago this began happening: Perhaps 2-3 times a week, and with no consistency of circumstances, a blue screen will appear. It might happen while working or when returning from hibernate. There's a countdown as memory is stored, and then a freeze. The only way to recover is to do a hard OFF (5 seconds on the power switch) and restart. When it first happened, I had not installed or changed anything, so I was comfortable doing a restore. It happened again. It's confusing because the stated cause is inconsistent. I've checked to ensure that all drivers are updated and nothing that's contraVistarian is installed. What analytical steps can I undertake to discover what's causing this, and then to help me make the necessary changes? Thanks! Hank |
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| | #2 (permalink) |
| | Re: Please help analyze this blue screen! Windows troubleshooting: http://blogs.technet.com/markrussino...2/3065065.aspx -- Carey Frisch Microsoft MVP Windows Desktop Experience - Windows Vista Enthusiast --------------------------------------------------------------- "Hank" <noguru.delete@xxxxxx> wrote in message news:g4c03o$gs2$1@xxxxxx Business with SP1 Sony laptop, fast core2duo, 4GB Defender+Avast! Working beautifully for many months, and then a few weeks ago this began happening: Perhaps 2-3 times a week, and with no consistency of circumstances, a blue screen will appear. It might happen while working or when returning from hibernate. There's a countdown as memory is stored, and then a freeze. The only way to recover is to do a hard OFF (5 seconds on the power switch) and restart. When it first happened, I had not installed or changed anything, so I was comfortable doing a restore. It happened again. It's confusing because the stated cause is inconsistent. I've checked to ensure that all drivers are updated and nothing that's contraVistarian is installed. What analytical steps can I undertake to discover what's causing this, and then to help me make the necessary changes? Thanks! Hank |
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| | #3 (permalink) |
| | Re: Please help analyze this blue screen! On Mon, 30 Jun 2008 18:08:23 -0700, Hank <noguru.delete@xxxxxx> wrote: Quote: >Business with SP1 >Sony laptop, fast core2duo, 4GB >Defender+Avast! >Working beautifully for many months, and then a few >weeks ago this began happening: > >Perhaps 2-3 times a week, and with no consistency of >circumstances, a blue screen will appear. It might >happen while working or when returning from hibernate. >There's a countdown as memory is stored, and then a >freeze. The only way to recover is to do a hard OFF (5 >seconds on the power switch) and restart. > >When it first happened, I had not installed or changed >anything, so I was comfortable doing a restore. It >happened again. > >It's confusing because the stated cause is inconsistent. >I've checked to ensure that all drivers are updated and >nothing that's contraVistarian is installed. > >What analytical steps can I undertake to discover what's >causing this, and then to help me make the necessary >changes? > >Thanks! > >Hank |
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| | #4 (permalink) |
| | Re: Please help analyze this blue screen! In article <g4c03o$gs2$1@xxxxxx>, Hank <noguru.delete@xxxxxx> wrote: Quote: > >What analytical steps can I undertake to discover what's >causing this, and then to help me make the necessary >changes? > memory, OR physically bad ram. Since you're sure it's not a bad driver - you HAVE updated everything, right? - try removing one of the installed dimms and if the problem continues remove the other one and install the first in its place. It could also be your cpu but that's pretty rare. Or heat, but that's seldom a problem in a quality laptop. Ummm, the little exhaust fan IS running, right? Anyway, heat problems typically cause reboots and/or shutdowns. |
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| | #5 (permalink) |
| | Re: Please help analyze this blue screen! Ringmaster wrote: Quote: > On Mon, 30 Jun 2008 18:08:23 -0700, Hank <noguru.delete@xxxxxx> > wrote: > Quote: >> Business with SP1 >> Sony laptop, fast core2duo, 4GB >> Defender+Avast! >> Working beautifully for many months, and then a few >> weeks ago this began happening: >> >> Perhaps 2-3 times a week, and with no consistency of >> circumstances, a blue screen will appear. It might >> happen while working or when returning from hibernate. >> There's a countdown as memory is stored, and then a >> freeze. The only way to recover is to do a hard OFF (5 >> seconds on the power switch) and restart. >> >> When it first happened, I had not installed or changed >> anything, so I was comfortable doing a restore. It >> happened again. >> >> It's confusing because the stated cause is inconsistent. >> I've checked to ensure that all drivers are updated and >> nothing that's contraVistarian is installed. >> >> What analytical steps can I undertake to discover what's >> causing this, and then to help me make the necessary >> changes? >> >> Thanks! >> >> Hank > What was the stop error? that very inconsistency is something of a diagnostic clue. But thanks. |
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| | #6 (permalink) |
| | Re: Please help analyze this blue screen! the wharf rat wrote: Quote: > In article <g4c03o$gs2$1@xxxxxx>, > Hank <noguru.delete@xxxxxx> wrote: Quote: >> What analytical steps can I undertake to discover what's >> causing this, and then to help me make the necessary >> changes? >> > Random blue screens are caused by a bad driver corrupting system > memory, OR physically bad ram. Since you're sure it's not a bad driver - > you HAVE updated everything, right? - try removing one of the installed > dimms and if the problem continues remove the other one and install the first > in its place. > > It could also be your cpu but that's pretty rare. Or heat, but that's > seldom a problem in a quality laptop. Ummm, the little exhaust fan IS running, > right? Anyway, heat problems typically cause reboots and/or shutdowns. > disassembled and cleaned the air path and heat exchangers. Physical RAM checks ok. Drivers are current but I'll recheck everything and update if possible. Thanks! |
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| | #7 (permalink) |
| | Re: Please help analyze this blue screen! Hank wrote: Quote: > Drivers are current but I'll recheck everything and update if possible. > > Thanks! Control Panel > Device Manager > one item at a time and UPDATE DRIVER That's a painful process. Is there a better way? Perhaps somewhere in the bowels of Vista is a button that says "CHECK DRIVERS FOR CURRENCY" No? Is such a utility available? If any codewriters are listening, here's an opportunity! Hank |
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| | #8 (permalink) |
| | Re: Please help analyze this blue screen! Well, it happened once again. This time I made notes. It's claimed to be a driver conflict, but the specific driver is not identified. Codes provided are: STOP: 0X000000C4 (0X000000E3, 0X0012F5B0, 0X00000000) WDF01000.SYS - ADDRESS 806735ED BASE AT 8060F000, DATESTAMP 47919015 Cryptic. Mysterious. I found an online reference to WDF01000.sys as driver-related, and a potential problem, but it's runscanner.net, the credibility of which is unknown to me, and I am reluctant to do anything without guidance. |
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| | #9 (permalink) |
| | Re: Please help analyze this blue screen! In article <g4ec7s$2c4$3@xxxxxx>, Hank <noguru.delete@xxxxxx> wrote: Quote: > >Physical RAM checks ok. > ram checker in terms of finding a subtle timing problem that only appears under load or whatnot. IMHO 40 bucks is a cheap gamble: buy a known good piece at newegg.com and see if it fixes your problem. |
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| | #10 (permalink) |
| | Re: Please help analyze this blue screen! In article <g4evhm$70h$1@xxxxxx>, Hank <noguru.delete@xxxxxx> wrote: Quote: >Well, it happened once again. This time I made notes. > > >It's claimed to be a driver conflict, but the specific >driver is not identified. Codes provided are: > >STOP: 0X000000C4 (0X000000E3, 0X0012F5B0, 0X00000000) > between MS driver verification (a system watchdog that monitors drivers for error conditions) and Norton AV. Try uninstalling Norton... |
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