Vista - Blue Screen of DEATH

Well, I guess you can't call it the Blue Screen of Death anymore as
at least it collects data and reports the problem and boots back up (or does
it?). I've had a total of 3 of these screens and am wondering how I can
view what took place and possibly find out if there are any steps I can take
to prevent the same thing from happening? Is anyone else experiencing this?
I couldn't find anything in search function on several bases.

Operating System:Vista Home Premium 32b - Brand new desktop not even 2 weeks
old


Thanks for any and all input.

What were the details of the errors? There are a few places you can find the
details. Problem Reports and Solutions, Reliability and Performance Monitor,
or the Event Viewer. In the Start search box start typing any of these. When
you see it in the search result list click on it. On a new system there are
many things that could cause a BSOD. It could be a hardware problem, driver
problem, or an application has been installed that is not Vista compatible.
Looking at the details of the errors may help you pinpoint the cause.

--
Kerry Brown
MS-MVP - Windows Desktop Experience: Systems Administration
http://www.vistahelp.ca/phpBB2/



"Dirty Dawg" <dirtydawg@xxxxxx> wrote in message
news:OZkA3n03IHA.3384@xxxxxx

Thank you all for your input. I probably do need to call the manufacturer
on this one. It is Gateways FX541X and other than this one little problem,
it's a screamer (so to speak). In regards to the details of what happened
via some log, this particular time, it did NOT collect and dump anything off
into a file. The other times, if I remember correctly, it said something
about a driver and also when it got back to the desktop I got a message
stating that Windows had recovered from a fatal error (this was the other
times I got the blue screen), this time there was no dump, no message after
rebooting, nothing. I suppose I'll give Gateway a call. I certainly hope
that I don't have to send it back, hopefully it's just something simple.

Thank you all again for your input.

You have to open one of the consoles I posted about to see the details of
the errors. Windows keeps logs of all the errors.

--
Kerry Brown
MS-MVP - Windows Desktop Experience: Systems Administration
http://www.vistahelp.ca/phpBB2/



"Dirty Dawg" <dirtydawg@xxxxxx> wrote in message
news:%2317ZUj33IHA.2348@xxxxxx

Ok Kerry, thank you for your info.

I have been in the logs (boy are they extensive) and cannot find anything
that might shed some light on what happened, except a few where the wording
is like, "System shutdown was unexpected". No further details that I can
find in any other logs that might shine a light on something. I would
however like to ask you something relating to the logs that I found VERY
INTERESTING and since you are an MVP, I thought maybe you could shed some
light on this.


When I was in the logs looking around for any clues I noticed that there are
log entries dating clear back to the beginning of this year. I just ordered
this machine and received it very quickly inside of a week (yes the ordering
AND receiving of it, ALL inside a week). How is this possible unless the
system actually is as old as the logs indicate? My first bootup when I
got the machine I updated the time/date. The logs indicate the computer
name changing multiple times. Is it possible that I received a machine that
has been sent back by someone else and then redistributed to me? Man that
would really burn my butt!


Thank you for your time/input.






"Kerry Brown" <kerry@xxxxxx-tems.c*a*m> wrote in message
news:1A66EFAA-3109-4E78-A071-071F82D932E2@xxxxxx

On Jul 6, 5:23*am, "Dirty Dawg" <dirtyd...@xxxxxx>
wrote:Contact the Vendor

Ask that it be " Rolled back " to Windows XP;

-

Yes, that's certainly possible and seems likely given what you are seeing.
Another explanation could be the image they used to provision the computer
was created back then. If that's the case there should be a gap in the
timeline of the events in the logs. Did the name changes happen before you
received the computer? What brand is the computer?

--
Kerry Brown
MS-MVP - Windows Desktop Experience: Systems Administration
http://www.vistahelp.ca/phpBB2/



"Dirty Dawg" <dirtydawg@xxxxxx> wrote in message
news:Os7EzrB4IHA.3624@xxxxxx

Yes there are gaps in the logs. As I mentioned in my last post, I just got
this machine, bought it brand new, and there are logs dating clear back in
the beginning of the year, in January. Then there is a log in March, and
then it goes to April. From there it goes to July, which is when I bought
and purchased the computer. It is a Gateway FX541X. Yes, the name changes
happened in the logs that I mentioned that occured before I got the machine.
I'll be giving Gateway a call on this, but what do you think the
possibilites are of this being a used machine? I was supposed to get a
brand new one. It's not like I had a machine and it didn't work out and I
had to send it back. I ordered this machine at around a week ago and
received it rather quickly.



Thanks for your input.

"Kerry Brown" <kerry@xxxxxx-tems.c*a*m> wrote in message
news:A4268048-E869-4D7E-B539-D157ADF23523@xxxxxx

"Dirty Dawg" <dirtydawg@xxxxxx> wrote in message
news:uFKVPeE4IHA.2348@xxxxxxIt'll be interesting to hear what gateway says.

--
Kerry Brown
MS-MVP - Windows Desktop Experience: Systems Administration
http://www.vistahelp.ca/phpBB2/

I've been able to talk to a techie at Gateway and he assures me that the
machine is NEW, but during the same conversation he also told me that the
manufacturing date is on the back of the computer which I checked after the
conversation on the phone with him. Well, I couldn't find it, so I don't
know what to think now. There is a distinct possibility that there was a
lack of communication during that call as the guy was from India (the accent
was a dead give away) and I had a very hard time understanding what he was
saying. So I'm going to try again tomorrow and hopefully I will be able to
talk to someone that speaks better English. This has been the worst
experience with Gateway that I have ever had, and I've been doing business
with them for a good number of years now. This may be my last computer from
them though if this is not handled better real soon.

"Kerry Brown" <kerry@xxxxxx-tems.c*a*m> wrote in message
news9EB3602-6F6F-4AC2-B99F-B8910E53E625@xxxxxx