Vista - Remote Assistance

I have Vista Ultimate and am trying to use Remote Assitance to connect to
other computers Internet who are using Vista Home Premium. The problem is
that I'm not able to connect to their computers. Regardless of the method use
to connect (via Windows Live Messenger's Request Remote Assitance or an
e-mail invitation created via Vista Help and Support's Windows Remote
Assistance) I get an error that a connection could not be establish. It
prompts me for the password but then it says it can't connect. I've tried
assisting three different computer and even tried it in reverse (having them
assist me) but it won't connect in all cases.

For all three computers, we're running Norton Internet Security (2007 or
2008). Of course I've tried turning off the firewall completely (Windows
firewall is already off) but that didn't help.

We all also have Netgear WGT624 routers. I'm wondering if I need to open up
a port to allow the connection. However, I'm not able to figure out what
ports I need to open.

Does anyone have any ideas how to get this to work? I've seen messages
posted that I should just use software from teamweaver but I really prefer to
use Remote Assistance. This all worked without a hitch when all the computers
werew running WinXP, so I'm sure there's a way to make it work with Vista.
(Plus, when I go to the teamweaver.com site, it looks like it's for a fitness
organization, which makes me VERY suspicious of the software.)

Any help anyone can provide is GREATLY appreciated.

Joey

"Joey" <Joey@xxxxxx> wrote in message
news:A1CAA312-4EAC-45CA-8B04-91E679799D35@xxxxxx<shakes head>

http://www.teamweaver.com/

http://www.teamviewer.com

http://www.dyslexia.com/

ss.