Vista - 'Windows Explorer is Not Responding' - Help!

10-09-2008

I did not think that what Art suggested was worth trying but ===> IT WORKS <===
I have not had any 'Not Responding' messages since rebooting and using
FireFox rather than IE.
I suppose I could now try disabling IE plug-ins one at a time (starting with
Adobe?) to pin down the problem but that's a lot of work.

Thanks Art!

"simcity" wrote:

Quote:

> I shall try it.
>
> "Art" wrote:
>

Quote:

> >
> > Again, try the Firefox Browser, I had the "same" NOT RESPONDING problem
> > with IE, since downloading and using Firefox "poof" NO MORE PROBLEM. At
> > least "try" Firefox, you can always "remove" it if you don't like it or
> > it doesn't solve the problem for you.
> >
> > ART
> >
> > 'Firefox web browser | Faster, more secure, & customizable'
> > (http://www.mozilla.com/en-US/firefox...FQZeswodU3x2rw)
> >
> >
> > --
> > Art
> >

10-21-2008

zachd, Thanks for taking the time to respond.
The thrust of my original message was that it's disapointing that such a
problem should exist. Focusing on how diagnostics take place is not the
issue.

And 'no' I'm not covered by NDA - I suppose MSFTs are.
Thanks to Art, switching to FireFox has got rid of my 'Not Responding'
problem.
Too bad I have to use IE to get here.

"zachd [MSFT]" wrote:

Quote:

>
> "simcity" <simcity@xxxxxx> wrote in message
> news:291B5A3D-DE17-4760-A7B3-0F31BB69C586@xxxxxx

Quote:

> >I totally agree with what you're saying re diagnostics, etc. Point I'm
> >making
> > is that I seen lots of messages about this problem and they all take that
> > path (and rightly so) but I'm yet to see a positive outcome.

>
> Search on deja.com for me asking for 'fault information' - probably a query
> like 'zachd@xxxxxx fault information' and look for
> ones where I get response information (probably you can add the keyword
> 'offset' to find those) and check the response.
>
> The instances of good full data posted are extremely rare, but there's been
> a variety of positive outcomes when that data (or the DMP file) is made
> available. This stuff isn't rocket science, but it *is* science and without
> the technical data I always point out as Critical nobody is going to get
> very far. Look for ... hmm... cmdlineext.dll (IIRC) for a few, for example.
>

Quote:

> > Having seen this pattern of no outcome 'everywhere' it's disapointing that
> > the problem is not being given greater attention by MS.

>
> I have no idea how you're measuring "attention" but strongly suspect that
> you're not covered by NDA and thus not privy to the attention given to this
> set of problems. As a user, you need to be using actual support channels-
> http://zachd.com/pss/pss.html#psssupport
>
> If your metric is that these unsupported newsgroups-
> http://zachd.com/pss/pss.html#netiquette
> aren't getting personal crash attention, yeah, this isn't really a viable
> support venue. The Rules of Conduct for this newsgroup I believe point out
> that it's not intended to be such. =\
>

Quote:

> > BTW, when we (those with the problem) see 'Not Responding' we're not
> > talking
> > seconds but multiple minutes for a response - then all the clicks happen
> > at
> > once. For me it can happen against almost any program - Internet Explorer,
> > Windows Explorer, Outlook, non-MS programs, .... the lot.

>
> A "Windows Explorer is not responding" *crash* would be different than your
> computer locking up briefly. Terminology is key. =\
>

Quote:

> > If you ask me I'd say there's a lock somewhere that's timing out. Questin
> > is, what's setting it and why? I suspect it's at the GUI level - cpu is
> > not
> > being hit, and Task manager shows normal background paging activity.

>
> Sounds likely, and sounds unlikely that someone without box access can debug
> a transient condition via text. Actual support or serious debugging would
> likely be needed, I'd think. Process Explorer *might* lead you in the right
> direction, but transient hangs - those are kind of an absolute nightmare to
> debug remotely without an actual remote to the system. If you're a dev, you
> probably already know that, though. =)
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
>

10-23-2008

Hi have a problem with explorer crashing I get the following error message
dooes anyone have a solution?

szAppName : iexplore.exe szAppVer : 7.0.6000.16735 szModName : hungapp
szModVer : 0.0.0.0 offset : 00000000

C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\WER8263.dir00\iexplore.exe.mdmp
C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\WER8263.dir00\appcompat.txt

thanks
rf

"mbech23" wrote:

Quote:

>
> Hi. I have this problem I'm hoping I can get ANY help with.
>
> For the last month or so, I've been having a problem with Windows
> Explorer. At random times, and often several times once it begins, my
> computer freezes and a message comes up: "Windows Explorer is Not
> Responding." I'll be working in one program and want to bring up
> another, and out of nowhere, I get the hourglass icon and not a single
> program that is open will respond. In fact, my entire Start menu won't
> come up.
>
> After repeatedly clicking on the program, or on anything on my task
> bar, the 'Windows Explorer is Not Responding' sign comes up and gives
> me these options: Close the program or Wait for the program to respond.
> And only if I click on 'Close the Program' will it activate, tell me
> 'Windows is checking for a solution to the problem' and after about
> five seconds of the programs I am using freezing completely, everything
> returns to normal.
>
> When this happens, Ctrl+Alt+Del will work but the best I can do from
> there is start the Task Manager and it simply tells me "Explorer.exe"
> is not responding. What exactly is Windows Explorer, and how do I fix
> this?
>
> If it helps, I have Windows Vista Home Basic on a Toshiba laptop, and
> the program I most recently added to it since this problem began is the
> Microsoft Zune Program, but this happens whether I use Zune or not.
> Aside from that, there really doesn't seem to be any pattern.
>
> I hope I provided enough information and I'm sorry I'm not more
> tech-savvy. Thanks!
>
>
>
>
> --
> mbech23
>

10-24-2008

It's not possible to guess at a hungapp problem like that given that little
data. The actually minidump (mdmp) file if looked at might yield secrets
but when the offset is 00000000, that data by itself could not be decoded
meaningfully by anyone, sorry.

Also, this seems to be an Internet Explorer hang, not a Windows Explorer
hang.

Reminder: crashes are easier to solve than hangs. =\

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"roger friedman" <rogerfriedman@xxxxxx> wrote in message
news:0B5F2AEF-4C17-467A-9A08-FC160A0BB58B@xxxxxx

Quote:

> Hi have a problem with explorer crashing I get the following error
> message
> dooes anyone have a solution?
>
> szAppName : iexplore.exe szAppVer : 7.0.6000.16735 szModName :
> hungapp
> szModVer : 0.0.0.0 offset : 00000000
>
> C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\WER8263.dir00\iexplore.exe.mdmp
> C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\WER8263.dir00\appcompat.txt
>
> thanks
> rf
>
>
>
>
>
> "mbech23" wrote:
>

Quote:

>>
>> Hi. I have this problem I'm hoping I can get ANY help with.
>>
>> For the last month or so, I've been having a problem with Windows
>> Explorer. At random times, and often several times once it begins, my
>> computer freezes and a message comes up: "Windows Explorer is Not
>> Responding." I'll be working in one program and want to bring up
>> another, and out of nowhere, I get the hourglass icon and not a single
>> program that is open will respond. In fact, my entire Start menu won't
>> come up.
>>
>> After repeatedly clicking on the program, or on anything on my task
>> bar, the 'Windows Explorer is Not Responding' sign comes up and gives
>> me these options: Close the program or Wait for the program to respond.
>> And only if I click on 'Close the Program' will it activate, tell me
>> 'Windows is checking for a solution to the problem' and after about
>> five seconds of the programs I am using freezing completely, everything
>> returns to normal.
>>
>> When this happens, Ctrl+Alt+Del will work but the best I can do from
>> there is start the Task Manager and it simply tells me "Explorer.exe"
>> is not responding. What exactly is Windows Explorer, and how do I fix
>> this?
>>
>> If it helps, I have Windows Vista Home Basic on a Toshiba laptop, and
>> the program I most recently added to it since this problem began is the
>> Microsoft Zune Program, but this happens whether I use Zune or not.
>> Aside from that, there really doesn't seem to be any pattern.
>>
>> I hope I provided enough information and I'm sorry I'm not more
>> tech-savvy. Thanks!
>>
>>
>>
>>
>> --
>> mbech23
>>

10-31-2008

I am experiencing the same problems, seconds, sometimes minutes
between being responsive to mouse or keyboard - and sometimes even
having to power down and restart.

The difference I have with some of the suggestions here is that I use
Firefox already, I rarely get into IE. I'm using FF 3.03 on Vista
Ultimate x64, 4GB RAM. The only kind of error reporting I get is a OS
Stopped Working message in the Reliability and Performance Monitor, no
details beyond that.

On Oct 24, 6:24*pm, "zachd [MSFT]"
<za...@xxxxxx> wrote:

Quote:

> It'snotpossible to guess at a hungapp problem like that given that little
> data. *The actually minidump (mdmp) file if looked at might yield secrets
> but when the offset is 00000000, that data by itself couldnotbe decoded
> meaningfully by anyone, sorry.
>
> Also, this seems to be an Internet Explorer hang,nota Windows Explorer
> hang.
>
> Reminder: crashes are easier to solve than hangs. =\
>
> --
> Speaking for myself only.
> Seehttp://zachd.com/pss/pss.htmlfor some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --"roger friedman" <rogerfried...@xxxxxx> wrote in message
>
> news:0B5F2AEF-4C17-467A-9A08-FC160A0BB58B@xxxxxx
>

Quote:

> > Hi have a problem *with explorer crashing I get the following error
> > message
> > dooes anyone have a solution?

>

Quote:

> > szAppName : iexplore.exe * * szAppVer : 7.0.6000.16735 * * szModName :
> > hungapp
> > szModVer : 0.0.0.0 * * offset : 00000000

>

Quote:

> > C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\WER8263.dir00\iexplore.exe.mdmp
> > C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\WER8263.dir00\appcompat.txt

>

Quote:

> > thanks
> > rf

>

Quote:

> > "mbech23" wrote:

>

Quote:

> >> Hi. I have this problem I'm hoping I can get ANY help with.

>

Quote:

> >> For the last month or so, I've been having a problem with Windows
> >> Explorer. At random times, and often several times once it begins, my
> >> computer freezes and a message comes up: "Windows Explorer isNot
> >>Responding." I'll be working in one program and want to bring up
> >> another, and out of nowhere, I get the hourglass icon andnota single
> >> program that is open will respond. In fact, my entire Start menu won't
> >> come up.

>

Quote:

> >> After repeatedly clicking on the program, or on anything on my task
> >> bar, the 'Windows Explorer isNotResponding' sign comes up and gives
> >> me these options: Close the program or Wait for the program to respond..
> >> And only if I click on 'Close the Program' will it activate, tell me
> >> 'Windows is checking for a solution to the problem' and after about
> >> five seconds of the programs I am using freezing completely, everything
> >> returns to normal.

>

Quote:

> >> When this happens, Ctrl+Alt+Del will work but the best I can do from
> >> there is start the Task Manager and it simply tells me "Explorer.exe"
> >> isnotresponding. What exactly is Windows Explorer, and how do I fix
> >> this?

>

Quote:

> >> If it helps, I have WindowsVistaHome Basic on a Toshiba laptop, and
> >> the program I most recently added to it since this problem began is the
> >> Microsoft Zune Program, but this happens whether I use Zune ornot.
> >> Aside from that, there really doesn't seem to be any pattern.

>

Quote:

> >> I hope I provided enough information and I'm sorry I'mnotmore
> >> tech-savvy. Thanks!

>

Quote:

> >> --
> >> mbech23

SCSIraidGURU · 10-31-2008

Empty your temp files. Run error checking on all drives and defrag. Apply all the service packs.

Anksenpaaten · 11-03-2008

hey guys,
I am having the same issue as the starter of this thread was having. I will try to access my task bar and it gives me a windows explorer is not responding. then 3 options
1)Check for a solution and restart the program
2)Close the program
3)Wait for the program to respond

#1 will try to check for the problem, the task bar will refresh and it'll work for a while then mess up again
#2 will also refresh the the task bar and it will be fine for a while before messing up again
#3 does nothing

I already use firefox, i'm current on pretty much all of my updates i believe. I am running vista home premium 32 bit on a Toshiba laptop with a 240G hard drive and 2G of RAM (plus 1 G of turbo RAM whatever that is...)

What i get from my problem details from the error is this:
Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangXProcB1
Application Name: explorer.exe
Application Version: 6.0.6001.18000
Application Timestamp: 47918e5d
Hang Signature: 7ce1
Hang Type: 128
Waiting on Application Name: svchost.exe:AudioClientRpc
Waiting on Application Version: 0.0.0.0
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 9224369711237709974176f646a5196a
Additional Hang Signature 2: 0c9f
Additional Hang Signature 3: a56c4207c57f0df533c0ba603853928d
Additional Hang Signature 4: 7ce1
Additional Hang Signature 5: 9224369711237709974176f646a5196a
Additional Hang Signature 6: 0c9f
Additional Hang Signature 7: a56c4207c57f0df533c0ba603853928d

ANY help would be awsome, this problem is getting really annoying.

*Thanks*

11-03-2008

What sound card do you have? That tentatively looks like a hang in the
audio stack - perhaps it's not responding to some notification or query at
the driver level? I believe there's some outstanding set of audio card
drivers that have a high possibility of hanging. Knowing what sound card
you have (are driver updates available?) might be illuminative.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"Anksenpaaten" <guest@xxxxxx-email.com> wrote in message
news:c839b49fdcdd3f231529c8eb161810db@xxxxxx-gateway.com...

Quote:

>
> hey guys,
> I am having the same issue as the starter of this thread was having. I
> will try to access my task bar and it gives me a *windows explorer is
> not responding*. then 3 options
> 1)Check for a solution and restart the program
> 2)Close the program
> 3)Wait for the program to respond
>
> #1 will try to check for the problem, the task bar will refresh and
> it'll work for a while then mess up again
> #2 will also refresh the the task bar and it will be fine for a while
> before messing up again
> #3 does nothing
>
> I already use firefox, i'm current on pretty much all of my updates i
> believe. I am running vista home premium 32 bit on a Toshiba laptop
> with a 240G hard drive and 2G of RAM (plus 1 G of turbo RAM whatever
> that is...)
>
> What i get from my problem details from the error is this:
> Description:
> A problem caused this program to stop interacting with Windows.
>
> Problem signature:
> Problem Event Name: AppHangXProcB1
> Application Name: explorer.exe
> Application Version: 6.0.6001.18000
> Application Timestamp: 47918e5d
> Hang Signature: 7ce1
> Hang Type: 128
> Waiting on Application Name: svchost.exe:AudioClientRpc
> Waiting on Application Version: 0.0.0.0
> OS Version: 6.0.6001.2.1.0.768.3
> Locale ID: 1033
> Additional Hang Signature 1: 9224369711237709974176f646a5196a
> Additional Hang Signature 2: 0c9f
> Additional Hang Signature 3: a56c4207c57f0df533c0ba603853928d
> Additional Hang Signature 4: 7ce1
> Additional Hang Signature 5: 9224369711237709974176f646a5196a
> Additional Hang Signature 6: 0c9f
> Additional Hang Signature 7: a56c4207c57f0df533c0ba603853928d
>
> ANY help would be awsome, this problem is getting really annoying.
>
> *Thanks*
>
>
> --
> Anksenpaaten

Anksenpaaten · 11-03-2008

hey zachd,
I have a Realtek sound card with high def audio...i don't really know how to get more info then that on it. All my drivers are up to date and functioning, i just checked. And I can't find the AudioClientRpc dll file on my comp anywhere which is a bit confusing...

12-24-2008

Thanks, Zach, for trying to help the majority of us having these issues.
Yesterday was the last straw, when I received the ever-present "MSN is not
responding..." After the 10gh time of rebooting, for some reason I was fully
disconnected from my network and had to go through the hoops to reboot the
modem, network, etc.
I have a 2GB HP Pavilion and a 8GB Dell, both wireless. Checked sound card
and network cards for updates--all up to date. Dumped temp files, ran a scan
on both machines.
This really is getting frustrating as it if happening when I am using MSN,
IE and Firefox. These all ocurred on 12/23/08 at 11:30am, 1:43, 9:47 and
10:15pm. I also received three 'service hangs.'
The dump logs are:
Bucket ID: 1061548131
Problem Event Name: APPCRASH
Application Name: msn.exe
Application Version: 9.60.53.2200
Application Timestamp: 48360fd6
Fault Module Name: mshtml.dll
Fault Module Version: 8.0.6001.18247
Fault Module Timestamp: 49437a70
Exception Code: c0000005
Exception Offset: 003138f5
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 6776
Additional Information 2: 29cd6efa76ca302f07b7917db79a47f4
Additional Information 3: 6fbf

Bucket ID: 805656294Problem signature
Problem Event Name: APPCRASH
Application Name: msn.exe
Application Version: 9.60.53.2200
Application Timestamp: 48360fd6
Fault Module Name: StackHash_fd00
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00000000

Bucket ID: 363799246
Problem signature
Problem Event Name: AppHangB1
Application Name: msn.exe
Application Version: 9.60.53.2200
Application Timestamp: 48360fd6
Hang Signature: fb54
Hang Type: 32768
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 049257333f42ef5f098dbd993c3cf0c0
Additional Hang Signature 2: 728e
Additional Hang Signature 3: cf3d534c575b9c10313954c65817185c
Additional Hang Signature 4: fb54
Additional Hang Signature 5: 049257333f42ef5f098dbd993c3cf0c0
Additional Hang Signature 6: 728e
Additional Hang Signature 7: cf3d534c575b9c10313954c65817185c

Bucket ID: 348868755
Description
A problem caused this program to stop interacting with Windows.
Problem signature
Problem Event Name: AppHangB1
Application Name: msn.exe
Application Version: 9.60.53.2200
Application Timestamp: 48360fd6
Hang Signature: 1bff
Hang Type: 32768
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Hang Signature 1: aed35b578d66d6294c7af05ad6bddfa9
Additional Hang Signature 2: baf9
Additional Hang Signature 3: 1d1ab4f96f97ed28ee28debf2219832b
Additional Hang Signature 4: 1bff
Additional Hang Signature 5: aed35b578d66d6294c7af05ad6bddfa9
Additional Hang Signature 6: baf9
Additional Hang Signature 7: 1d1ab4f96f97ed28ee28debf2219832b

My apologies for the long post, but this is getting ridiculous and time
consuming. Any thoughts, ideas or assistance you have with this? Thanks.

10-09-2008	#11 (permalink)
simcity n/a posts	Re: 'Windows Explorer is Not Responding' - Help! I did not think that what Art suggested was worth trying but ===> IT WORKS <=== I have not had any 'Not Responding' messages since rebooting and using FireFox rather than IE. I suppose I could now try disabling IE plug-ins one at a time (starting with Adobe?) to pin down the problem but that's a lot of work. Thanks Art! "simcity" wrote: Quote: > I shall try it. > > "Art" wrote: > Quote: > > > > Again, try the Firefox Browser, I had the "same" NOT RESPONDING problem > > with IE, since downloading and using Firefox "poof" NO MORE PROBLEM. At > > least "try" Firefox, you can always "remove" it if you don't like it or > > it doesn't solve the problem for you. > > > > ART > > > > 'Firefox web browser \| Faster, more secure, & customizable' > > (http://www.mozilla.com/en-US/firefox...FQZeswodU3x2rw) > > > > > > -- > > Art > >
My System Specs

10-21-2008	#12 (permalink)
simcity n/a posts	Re: 'Windows Explorer is Not Responding' - Help! zachd, Thanks for taking the time to respond. The thrust of my original message was that it's disapointing that such a problem should exist. Focusing on how diagnostics take place is not the issue. And 'no' I'm not covered by NDA - I suppose MSFTs are. Thanks to Art, switching to FireFox has got rid of my 'Not Responding' problem. Too bad I have to use IE to get here. "zachd [MSFT]" wrote: Quote: > > "simcity" <simcity@xxxxxx> wrote in message > news:291B5A3D-DE17-4760-A7B3-0F31BB69C586@xxxxxx Quote: > >I totally agree with what you're saying re diagnostics, etc. Point I'm > >making > > is that I seen lots of messages about this problem and they all take that > > path (and rightly so) but I'm yet to see a positive outcome. > > Search on deja.com for me asking for 'fault information' - probably a query > like 'zachd@xxxxxx fault information' and look for > ones where I get response information (probably you can add the keyword > 'offset' to find those) and check the response. > > The instances of good full data posted are extremely rare, but there's been > a variety of positive outcomes when that data (or the DMP file) is made > available. This stuff isn't rocket science, but it is science and without > the technical data I always point out as Critical nobody is going to get > very far. Look for ... hmm... cmdlineext.dll (IIRC) for a few, for example. > Quote: > > Having seen this pattern of no outcome 'everywhere' it's disapointing that > > the problem is not being given greater attention by MS. > > I have no idea how you're measuring "attention" but strongly suspect that > you're not covered by NDA and thus not privy to the attention given to this > set of problems. As a user, you need to be using actual support channels- > http://zachd.com/pss/pss.html#psssupport > > If your metric is that these unsupported newsgroups- > http://zachd.com/pss/pss.html#netiquette > aren't getting personal crash attention, yeah, this isn't really a viable > support venue. The Rules of Conduct for this newsgroup I believe point out > that it's not intended to be such. =\ > Quote: > > BTW, when we (those with the problem) see 'Not Responding' we're not > > talking > > seconds but multiple minutes for a response - then all the clicks happen > > at > > once. For me it can happen against almost any program - Internet Explorer, > > Windows Explorer, Outlook, non-MS programs, .... the lot. > > A "Windows Explorer is not responding" crash would be different than your > computer locking up briefly. Terminology is key. =\ > Quote: > > If you ask me I'd say there's a lock somewhere that's timing out. Questin > > is, what's setting it and why? I suspect it's at the GUI level - cpu is > > not > > being hit, and Task manager shows normal background paging activity. > > Sounds likely, and sounds unlikely that someone without box access can debug > a transient condition via text. Actual support or serious debugging would > likely be needed, I'd think. Process Explorer might lead you in the right > direction, but transient hangs - those are kind of an absolute nightmare to > debug remotely without an actual remote to the system. If you're a dev, you > probably already know that, though. =) > > -- > Speaking for myself only. > See http://zachd.com/pss/pss.html for some helpful WMP info. > This posting is provided "AS IS" with no warranties, and confers no rights. >
My System Specs

10-23-2008	#13 (permalink)
roger friedman n/a posts	RE: 'Windows Explorer is Not Responding' - Help! Hi have a problem with explorer crashing I get the following error message dooes anyone have a solution? szAppName : iexplore.exe szAppVer : 7.0.6000.16735 szModName : hungapp szModVer : 0.0.0.0 offset : 00000000 C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\WER8263.dir00\iexplore.exe.mdmp C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\WER8263.dir00\appcompat.txt thanks rf "mbech23" wrote: Quote: > > Hi. I have this problem I'm hoping I can get ANY help with. > > For the last month or so, I've been having a problem with Windows > Explorer. At random times, and often several times once it begins, my > computer freezes and a message comes up: "Windows Explorer is Not > Responding." I'll be working in one program and want to bring up > another, and out of nowhere, I get the hourglass icon and not a single > program that is open will respond. In fact, my entire Start menu won't > come up. > > After repeatedly clicking on the program, or on anything on my task > bar, the 'Windows Explorer is Not Responding' sign comes up and gives > me these options: Close the program or Wait for the program to respond. > And only if I click on 'Close the Program' will it activate, tell me > 'Windows is checking for a solution to the problem' and after about > five seconds of the programs I am using freezing completely, everything > returns to normal. > > When this happens, Ctrl+Alt+Del will work but the best I can do from > there is start the Task Manager and it simply tells me "Explorer.exe" > is not responding. What exactly is Windows Explorer, and how do I fix > this? > > If it helps, I have Windows Vista Home Basic on a Toshiba laptop, and > the program I most recently added to it since this problem began is the > Microsoft Zune Program, but this happens whether I use Zune or not. > Aside from that, there really doesn't seem to be any pattern. > > I hope I provided enough information and I'm sorry I'm not more > tech-savvy. Thanks! > > > > > -- > mbech23 >
My System Specs

10-24-2008	#14 (permalink)
zachd [MSFT] n/a posts	Re: 'Windows Explorer is Not Responding' - Help! It's not possible to guess at a hungapp problem like that given that little data. The actually minidump (mdmp) file if looked at might yield secrets but when the offset is 00000000, that data by itself could not be decoded meaningfully by anyone, sorry. Also, this seems to be an Internet Explorer hang, not a Windows Explorer hang. Reminder: crashes are easier to solve than hangs. =\ -- Speaking for myself only. See http://zachd.com/pss/pss.html for some helpful WMP info. This posting is provided "AS IS" with no warranties, and confers no rights. -- "roger friedman" <rogerfriedman@xxxxxx> wrote in message news:0B5F2AEF-4C17-467A-9A08-FC160A0BB58B@xxxxxx Quote: > Hi have a problem with explorer crashing I get the following error > message > dooes anyone have a solution? > > szAppName : iexplore.exe szAppVer : 7.0.6000.16735 szModName : > hungapp > szModVer : 0.0.0.0 offset : 00000000 > > C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\WER8263.dir00\iexplore.exe.mdmp > C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\WER8263.dir00\appcompat.txt > > thanks > rf > > > > > > "mbech23" wrote: > Quote: >> >> Hi. I have this problem I'm hoping I can get ANY help with. >> >> For the last month or so, I've been having a problem with Windows >> Explorer. At random times, and often several times once it begins, my >> computer freezes and a message comes up: "Windows Explorer is Not >> Responding." I'll be working in one program and want to bring up >> another, and out of nowhere, I get the hourglass icon and not a single >> program that is open will respond. In fact, my entire Start menu won't >> come up. >> >> After repeatedly clicking on the program, or on anything on my task >> bar, the 'Windows Explorer is Not Responding' sign comes up and gives >> me these options: Close the program or Wait for the program to respond. >> And only if I click on 'Close the Program' will it activate, tell me >> 'Windows is checking for a solution to the problem' and after about >> five seconds of the programs I am using freezing completely, everything >> returns to normal. >> >> When this happens, Ctrl+Alt+Del will work but the best I can do from >> there is start the Task Manager and it simply tells me "Explorer.exe" >> is not responding. What exactly is Windows Explorer, and how do I fix >> this? >> >> If it helps, I have Windows Vista Home Basic on a Toshiba laptop, and >> the program I most recently added to it since this problem began is the >> Microsoft Zune Program, but this happens whether I use Zune or not. >> Aside from that, there really doesn't seem to be any pattern. >> >> I hope I provided enough information and I'm sorry I'm not more >> tech-savvy. Thanks! >> >> >> >> >> -- >> mbech23 >>
My System Specs

10-31-2008	#15 (permalink)
thedogwarrior n/a posts	Re: 'Windows Explorer is Not Responding' - Help! I am experiencing the same problems, seconds, sometimes minutes between being responsive to mouse or keyboard - and sometimes even having to power down and restart. The difference I have with some of the suggestions here is that I use Firefox already, I rarely get into IE. I'm using FF 3.03 on Vista Ultimate x64, 4GB RAM. The only kind of error reporting I get is a OS Stopped Working message in the Reliability and Performance Monitor, no details beyond that. On Oct 24, 6:24pm, "zachd [MSFT]" <za...@xxxxxx> wrote: Quote: > It'snotpossible to guess at a hungapp problem like that given that little > data. The actually minidump (mdmp) file if looked at might yield secrets > but when the offset is 00000000, that data by itself couldnotbe decoded > meaningfully by anyone, sorry. > > Also, this seems to be an Internet Explorer hang,nota Windows Explorer > hang. > > Reminder: crashes are easier to solve than hangs. =\ > > -- > Speaking for myself only. > Seehttp://zachd.com/pss/pss.htmlfor some helpful WMP info. > This posting is provided "AS IS" with no warranties, and confers no rights. > --"roger friedman" <rogerfried...@xxxxxx> wrote in message > > news:0B5F2AEF-4C17-467A-9A08-FC160A0BB58B@xxxxxx > Quote: > > Hi have a problem with explorer crashing I get the following error > > message > > dooes anyone have a solution? > Quote: > > szAppName : iexplore.exe * szAppVer : 7.0.6000.16735 * * szModName : > > hungapp > > szModVer : 0.0.0.0 * * offset : 00000000 > Quote: > > C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\WER8263.dir00\iexplore.exe.mdmp > > C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\WER8263.dir00\appcompat.txt > Quote: > > thanks > > rf > Quote: > > "mbech23" wrote: > Quote: Quote: > >> Hi. I have this problem I'm hoping I can get ANY help with. > Quote: Quote: > >> For the last month or so, I've been having a problem with Windows > >> Explorer. At random times, and often several times once it begins, my > >> computer freezes and a message comes up: "Windows Explorer isNot > >>Responding." I'll be working in one program and want to bring up > >> another, and out of nowhere, I get the hourglass icon andnota single > >> program that is open will respond. In fact, my entire Start menu won't > >> come up. > Quote: Quote: > >> After repeatedly clicking on the program, or on anything on my task > >> bar, the 'Windows Explorer isNotResponding' sign comes up and gives > >> me these options: Close the program or Wait for the program to respond.. > >> And only if I click on 'Close the Program' will it activate, tell me > >> 'Windows is checking for a solution to the problem' and after about > >> five seconds of the programs I am using freezing completely, everything > >> returns to normal. > Quote: Quote: > >> When this happens, Ctrl+Alt+Del will work but the best I can do from > >> there is start the Task Manager and it simply tells me "Explorer.exe" > >> isnotresponding. What exactly is Windows Explorer, and how do I fix > >> this? > Quote: Quote: > >> If it helps, I have WindowsVistaHome Basic on a Toshiba laptop, and > >> the program I most recently added to it since this problem began is the > >> Microsoft Zune Program, but this happens whether I use Zune ornot. > >> Aside from that, there really doesn't seem to be any pattern. > Quote: Quote: > >> I hope I provided enough information and I'm sorry I'mnotmore > >> tech-savvy. Thanks! > Quote: Quote: > >> -- > >> mbech23
My System Specs

10-31-2008	#16 (permalink)
SCSIraidGURU Vista x64 Ultimate 1,823 posts	Re: 'Windows Explorer is Not Responding' - Help! Empty your temp files. Run error checking on all drives and defrag. Apply all the service packs.
My System Specs

11-03-2008	#17 (permalink)
Anksenpaaten Vista Home Premium 32bit 2 posts	Re: 'Windows Explorer is Not Responding' - Help! hey guys, I am having the same issue as the starter of this thread was having. I will try to access my task bar and it gives me a windows explorer is not responding. then 3 options 1)Check for a solution and restart the program 2)Close the program 3)Wait for the program to respond #1 will try to check for the problem, the task bar will refresh and it'll work for a while then mess up again #2 will also refresh the the task bar and it will be fine for a while before messing up again #3 does nothing I already use firefox, i'm current on pretty much all of my updates i believe. I am running vista home premium 32 bit on a Toshiba laptop with a 240G hard drive and 2G of RAM (plus 1 G of turbo RAM whatever that is...) What i get from my problem details from the error is this: Description: A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangXProcB1 Application Name: explorer.exe Application Version: 6.0.6001.18000 Application Timestamp: 47918e5d Hang Signature: 7ce1 Hang Type: 128 Waiting on Application Name: svchost.exe:AudioClientRpc Waiting on Application Version: 0.0.0.0 OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 1033 Additional Hang Signature 1: 9224369711237709974176f646a5196a Additional Hang Signature 2: 0c9f Additional Hang Signature 3: a56c4207c57f0df533c0ba603853928d Additional Hang Signature 4: 7ce1 Additional Hang Signature 5: 9224369711237709974176f646a5196a Additional Hang Signature 6: 0c9f Additional Hang Signature 7: a56c4207c57f0df533c0ba603853928d ANY help would be awsome, this problem is getting really annoying. Thanks
My System Specs

11-03-2008	#18 (permalink)
zachd [MSFT] n/a posts	Re: 'Windows Explorer is Not Responding' - Help! What sound card do you have? That tentatively looks like a hang in the audio stack - perhaps it's not responding to some notification or query at the driver level? I believe there's some outstanding set of audio card drivers that have a high possibility of hanging. Knowing what sound card you have (are driver updates available?) might be illuminative. -- Speaking for myself only. See http://zachd.com/pss/pss.html for some helpful WMP info. This posting is provided "AS IS" with no warranties, and confers no rights. -- "Anksenpaaten" <guest@xxxxxx-email.com> wrote in message news:c839b49fdcdd3f231529c8eb161810db@xxxxxx-gateway.com... Quote: > > hey guys, > I am having the same issue as the starter of this thread was having. I > will try to access my task bar and it gives me a windows explorer is > not responding. then 3 options > 1)Check for a solution and restart the program > 2)Close the program > 3)Wait for the program to respond > > #1 will try to check for the problem, the task bar will refresh and > it'll work for a while then mess up again > #2 will also refresh the the task bar and it will be fine for a while > before messing up again > #3 does nothing > > I already use firefox, i'm current on pretty much all of my updates i > believe. I am running vista home premium 32 bit on a Toshiba laptop > with a 240G hard drive and 2G of RAM (plus 1 G of turbo RAM whatever > that is...) > > What i get from my problem details from the error is this: > Description: > A problem caused this program to stop interacting with Windows. > > Problem signature: > Problem Event Name: AppHangXProcB1 > Application Name: explorer.exe > Application Version: 6.0.6001.18000 > Application Timestamp: 47918e5d > Hang Signature: 7ce1 > Hang Type: 128 > Waiting on Application Name: svchost.exe:AudioClientRpc > Waiting on Application Version: 0.0.0.0 > OS Version: 6.0.6001.2.1.0.768.3 > Locale ID: 1033 > Additional Hang Signature 1: 9224369711237709974176f646a5196a > Additional Hang Signature 2: 0c9f > Additional Hang Signature 3: a56c4207c57f0df533c0ba603853928d > Additional Hang Signature 4: 7ce1 > Additional Hang Signature 5: 9224369711237709974176f646a5196a > Additional Hang Signature 6: 0c9f > Additional Hang Signature 7: a56c4207c57f0df533c0ba603853928d > > ANY help would be awsome, this problem is getting really annoying. > > Thanks > > > -- > Anksenpaaten
My System Specs

11-03-2008	#19 (permalink)
Anksenpaaten Vista Home Premium 32bit 2 posts	Re: 'Windows Explorer is Not Responding' - Help! hey zachd, I have a Realtek sound card with high def audio...i don't really know how to get more info then that on it. All my drivers are up to date and functioning, i just checked. And I can't find the AudioClientRpc dll file on my comp anywhere which is a bit confusing...
My System Specs

12-24-2008	#20 (permalink)
Karen n/a posts	Re: 'Windows Explorer is Not Responding' - Help! Thanks, Zach, for trying to help the majority of us having these issues. Yesterday was the last straw, when I received the ever-present "MSN is not responding..." After the 10gh time of rebooting, for some reason I was fully disconnected from my network and had to go through the hoops to reboot the modem, network, etc. I have a 2GB HP Pavilion and a 8GB Dell, both wireless. Checked sound card and network cards for updates--all up to date. Dumped temp files, ran a scan on both machines. This really is getting frustrating as it if happening when I am using MSN, IE and Firefox. These all ocurred on 12/23/08 at 11:30am, 1:43, 9:47 and 10:15pm. I also received three 'service hangs.' The dump logs are: Bucket ID: 1061548131 Problem Event Name: APPCRASH Application Name: msn.exe Application Version: 9.60.53.2200 Application Timestamp: 48360fd6 Fault Module Name: mshtml.dll Fault Module Version: 8.0.6001.18247 Fault Module Timestamp: 49437a70 Exception Code: c0000005 Exception Offset: 003138f5 OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 6776 Additional Information 2: 29cd6efa76ca302f07b7917db79a47f4 Additional Information 3: 6fbf Bucket ID: 805656294Problem signature Problem Event Name: APPCRASH Application Name: msn.exe Application Version: 9.60.53.2200 Application Timestamp: 48360fd6 Fault Module Name: StackHash_fd00 Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Code: c0000005 Exception Offset: 00000000 Bucket ID: 363799246 Problem signature Problem Event Name: AppHangB1 Application Name: msn.exe Application Version: 9.60.53.2200 Application Timestamp: 48360fd6 Hang Signature: fb54 Hang Type: 32768 OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 1033 Additional Hang Signature 1: 049257333f42ef5f098dbd993c3cf0c0 Additional Hang Signature 2: 728e Additional Hang Signature 3: cf3d534c575b9c10313954c65817185c Additional Hang Signature 4: fb54 Additional Hang Signature 5: 049257333f42ef5f098dbd993c3cf0c0 Additional Hang Signature 6: 728e Additional Hang Signature 7: cf3d534c575b9c10313954c65817185c Bucket ID: 348868755 Description A problem caused this program to stop interacting with Windows. Problem signature Problem Event Name: AppHangB1 Application Name: msn.exe Application Version: 9.60.53.2200 Application Timestamp: 48360fd6 Hang Signature: 1bff Hang Type: 32768 OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 1033 Additional Hang Signature 1: aed35b578d66d6294c7af05ad6bddfa9 Additional Hang Signature 2: baf9 Additional Hang Signature 3: 1d1ab4f96f97ed28ee28debf2219832b Additional Hang Signature 4: 1bff Additional Hang Signature 5: aed35b578d66d6294c7af05ad6bddfa9 Additional Hang Signature 6: baf9 Additional Hang Signature 7: 1d1ab4f96f97ed28ee28debf2219832b My apologies for the long post, but this is getting ridiculous and time consuming. Any thoughts, ideas or assistance you have with this? Thanks.
My System Specs

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