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Vista - Vista BSOD on shutdown

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Old 08-06-2008   #1 (permalink)
jmanico


 
 

Vista BSOD on shutdown


Every time I do a complete shutdown of Vista Ultimate, I get a bsod.
Here is my dump.... I am pretty sure this is BitLocker, which I do have
on. Any advice or feedback is greatly appreciated.

1: kd> !analyze -v

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced. This cannot be protected by
try-except,
it must be protected by a Probe. Typically the address is just plain
bad or it
is pointing at freed memory.
Arguments:
Arg1: a3092000, memory referenced.
Arg2: 00000000, value 0 = read operation, 1 = write operation.
Arg3: 81ed3773, If non-zero, the instruction address which referenced
the bad memory
address.
Arg4: 00000000, (reserved)

Debugging Details:
------------------


READ_ADDRESS: a3092000

FAULTING_IP:
nt!memcpy+33
81ed3773 f3a5 rep movs dword ptr es:[edi],dword ptr [esi]

MM_INTERNAL_CODE: 0

CUSTOMER_CRASH_COUNT: 2

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x50

PROCESS_NAME: System

CURRENT_IRQL: 0

TRAP_FRAME: 8a6c6c38 -- (.trap 0xffffffff8a6c6c38)
ErrCode = 00000000
eax=a3099000 ebx=858ca3b0 ecx=00001c00 edx=00000000 esi=a3092000
edi=842f3000
eip=81ed3773 esp=8a6c6cac ebp=8a6c6cb4 iopl=0 nv up ei pl nz ac
po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000
efl=00010212
nt!memcpy+0x33:
81ed3773 f3a5 rep movs dword ptr es:[edi],dword ptr [esi]
Resetting default scope

LAST_CONTROL_TRANSFER: from 81e78bb4 to 81ec3155

STACK_TEXT:
8a6c6c20 81e78bb4 00000000 a3092000 00000000 nt!MmAccessFault+0x10a
8a6c6c20 81ed3773 00000000 a3092000 00000000 nt!KiTrap0E+0xdc
8a6c6cb4 881a2409 842f2000 a3091000 00008000 nt!memcpy+0x33
8a6c6d64 881a26b9 86015798 00000000 8588b280 fvevol!WriteEncrypt+0x97
8a6c6d7c 81ff3b18 881b13f0 0ae2a886 00000000 fvevol!FveWorkerStart+0x75
8a6c6dc0 81e4ca3e 881a2644 881b12cc 00000000
nt!PspSystemThreadStartup+0x9d
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


STACK_COMMAND: kb

FOLLOWUP_IP:
fvevol!WriteEncrypt+97
881a2409 83c40c add esp,0Ch

SYMBOL_STACK_INDEX: 3

SYMBOL_NAME: fvevol!WriteEncrypt+97

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: fvevol

IMAGE_NAME: fvevol.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 47918a2d

FAILURE_BUCKET_ID: 0x50_fvevol!WriteEncrypt+97

BUCKET_ID: 0x50_fvevol!WriteEncrypt+97

Followup: MachineOwner
---------


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Old 08-06-2008   #2 (permalink)
Patrick Keenan


 
 

Re: Vista BSOD on shutdown


"jmanico" <jmanico.3dqmvc@xxxxxx> wrote in message
news:jmanico.3dqmvc@xxxxxx
Quote:

>
> Every time I do a complete shutdown of Vista Ultimate, I get a bsod.
> Here is my dump.... I am pretty sure this is BitLocker, which I do have
> on. Any advice or feedback is greatly appreciated.
My feedback would be...
If you suspect the encryption is causing you crashes - what is the status of
your un-encrypted backups of the encrypted data?

HTH
-pk


<snip>

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Old 08-06-2008   #3 (permalink)
jmanico


 
 

Re: Vista BSOD on shutdown


.. I back up everything remotely, I'm not worried about losing data. I
just want this @#$% blue screen to stop on shutdown. I need to keep
BitLocker on - I travel with my laptop and it contains very sensitive
data.

Thanks for your feedback!


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Old 08-07-2008   #4 (permalink)
Patrick Keenan


 
 

Re: Vista BSOD on shutdown


"jmanico" <jmanico.3dqsfc@xxxxxx> wrote in message
news:jmanico.3dqsfc@xxxxxx
Quote:

>
> . I back up everything remotely, I'm not worried about losing data. I
> just want this @#$% blue screen to stop on shutdown. I need to keep
> BitLocker on - I travel with my laptop and it contains very sensitive
> data.
Understood. The issue is that it is rare to see a question here that
involves encryption that isn't in the form, "how do I recover my encrypted
data?".

Have you contacted support at the manufacturer of the laptop?

-pk

Quote:

>
> Thanks for your feedback!
>
>
> --
> jmanico
> ------------------------------------------------------------------------
> jmanico's Profile: http://forums.techarena.in/members/jmanico.htm
> View this thread: http://forums.techarena.in/vista-help/1015839.htm
>
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>
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Old 08-07-2008   #5 (permalink)
zachd [MSFT]


 
 

Re: Vista BSOD on shutdown


You don't mention it, so: are you using Service Pack 1 on this machine?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"jmanico" <jmanico.3dqsfc@xxxxxx> wrote in message
news:jmanico.3dqsfc@xxxxxx
Quote:

>
> . I back up everything remotely, I'm not worried about losing data. I
> just want this @#$% blue screen to stop on shutdown. I need to keep
> BitLocker on - I travel with my laptop and it contains very sensitive
> data.
>
> Thanks for your feedback!
>
>
> --
> jmanico
> ------------------------------------------------------------------------
> jmanico's Profile: http://forums.techarena.in/members/jmanico.htm
> View this thread: http://forums.techarena.in/vista-help/1015839.htm
>
> http://forums.techarena.in
>

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Old 08-10-2008   #6 (permalink)
jmanico


 
 

Re: Vista BSOD on shutdown


Yes, I am using Vista Ultimate SP1 fully patched up.


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Old 08-10-2008   #7 (permalink)
prettyinpink


 
 

Re: Vista BSOD on shutdown

Vista and BitLocker may not be the culprit. System memory chips could be the
problem. Scroogle for 'MEMTEST' and try that a couple of times to either
eliminate OR isolate for further analysis......

"jmanico" <jmanico.3dqmvc@xxxxxx> wrote in message
news:jmanico.3dqmvc@xxxxxx
Quote:

>
> Every time I do a complete shutdown of Vista Ultimate, I get a bsod.
> Here is my dump.... I am pretty sure this is BitLocker, which I do have
> on. Any advice or feedback is greatly appreciated.
>
> 1: kd> !analyze -v
>
> PAGE_FAULT_IN_NONPAGED_AREA (50)
> Invalid system memory was referenced. This cannot be protected by
> try-except,
> it must be protected by a Probe. Typically the address is just plain
> bad or it
> is pointing at freed memory.
> Arguments:
> Arg1: a3092000, memory referenced.
> Arg2: 00000000, value 0 = read operation, 1 = write operation.
> Arg3: 81ed3773, If non-zero, the instruction address which referenced
> the bad memory
> address.
> Arg4: 00000000, (reserved)
>
> Debugging Details:
> ------------------
>
>
> READ_ADDRESS: a3092000
>
> FAULTING_IP:
> nt!memcpy+33
> 81ed3773 f3a5 rep movs dword ptr es:[edi],dword ptr [esi]
>
> MM_INTERNAL_CODE: 0
>
> CUSTOMER_CRASH_COUNT: 2
>
> DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
>
> BUGCHECK_STR: 0x50
>
> PROCESS_NAME: System
>
> CURRENT_IRQL: 0
>
> TRAP_FRAME: 8a6c6c38 -- (.trap 0xffffffff8a6c6c38)
> ErrCode = 00000000
> eax=a3099000 ebx=858ca3b0 ecx=00001c00 edx=00000000 esi=a3092000
> edi=842f3000
> eip=81ed3773 esp=8a6c6cac ebp=8a6c6cb4 iopl=0 nv up ei pl nz ac
> po nc
> cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000
> efl=00010212
> nt!memcpy+0x33:
> 81ed3773 f3a5 rep movs dword ptr es:[edi],dword ptr [esi]
> Resetting default scope
>
> LAST_CONTROL_TRANSFER: from 81e78bb4 to 81ec3155
>
> STACK_TEXT:
> 8a6c6c20 81e78bb4 00000000 a3092000 00000000 nt!MmAccessFault+0x10a
> 8a6c6c20 81ed3773 00000000 a3092000 00000000 nt!KiTrap0E+0xdc
> 8a6c6cb4 881a2409 842f2000 a3091000 00008000 nt!memcpy+0x33
> 8a6c6d64 881a26b9 86015798 00000000 8588b280 fvevol!WriteEncrypt+0x97
> 8a6c6d7c 81ff3b18 881b13f0 0ae2a886 00000000 fvevol!FveWorkerStart+0x75
> 8a6c6dc0 81e4ca3e 881a2644 881b12cc 00000000
> nt!PspSystemThreadStartup+0x9d
> 00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16
>
>
> STACK_COMMAND: kb
>
> FOLLOWUP_IP:
> fvevol!WriteEncrypt+97
> 881a2409 83c40c add esp,0Ch
>
> SYMBOL_STACK_INDEX: 3
>
> SYMBOL_NAME: fvevol!WriteEncrypt+97
>
> FOLLOWUP_NAME: MachineOwner
>
> MODULE_NAME: fvevol
>
> IMAGE_NAME: fvevol.sys
>
> DEBUG_FLR_IMAGE_TIMESTAMP: 47918a2d
>
> FAILURE_BUCKET_ID: 0x50_fvevol!WriteEncrypt+97
>
> BUCKET_ID: 0x50_fvevol!WriteEncrypt+97
>
> Followup: MachineOwner
> ---------
>
>
> --
> jmanico
> ------------------------------------------------------------------------
> jmanico's Profile: http://forums.techarena.in/members/jmanico.htm
> View this thread: http://forums.techarena.in/vista-help/1015839.htm
>
> http://forums.techarena.in
>

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Old 08-10-2008   #8 (permalink)
jmanico


 
 

Re: Vista BSOD on shutdown


I ran the Vista memtest and all my memory came back as perfect. Good
call, but I honestly and thoroughly did test memory.

This issue only happens when I do a full shutdown - and it happens
consistently when I shutdown.


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Old 08-11-2008   #9 (permalink)
prettyinpink


 
 

Re: Vista BSOD on shutdown

No. Don't use Vistas version. This one.
http://www.softpedia.com/progDownloa...load-9423.html

Older versions boot from floppy, new versions boot from CD-ROM.

"jmanico" <jmanico.3dyi7c@xxxxxx> wrote in message
news:jmanico.3dyi7c@xxxxxx
Quote:

>
> I ran the Vista memtest and all my memory came back as perfect. Good
> call, but I honestly and thoroughly did test memory.
>
> This issue only happens when I do a full shutdown - and it happens
> consistently when I shutdown.
>
>
> --
> jmanico
> ------------------------------------------------------------------------
> jmanico's Profile: http://forums.techarena.in/members/jmanico.htm
> View this thread: http://forums.techarena.in/vista-help/1015839.htm
>
> http://forums.techarena.in
>

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