Vista - Re: Old usb devices work fine,new usb devices would not install

08-11-2008

Christopher Hume wrote:

Quote:

> Like the subject title, says old usb devices are working fine, but new
> ones will not install under Vista. Vista would suggest the update
> (Windows6.0-KB940199-x86) but when trying it, I'd get the message that
> it does not apply to my machine. I've tried copying the pnf and inf
> files, tried moving the usbstore, tried deleting the INFcache.1, all to
> no avail (as recommended by many web site). I am currently attempting to
> install a Brother DCP-7020 monochrome multi-function laser printer under
> Vista via its USB connection (it also has a parallel port but using that
> connection, its scanning functions will not work according to Brother's
> web site so have to USB to get the scanning ability -- tried an MFC-8040
> with the same results and error messages)). I thought of upgrading to
> Vista SP1 to see if that would fix things but it's not offered to me
> under Windows Update and I know I could install it manually (via the
> stand-alone download from Microsoft's site), but am afraid it may mess
> up something with my system since Windows Update doesn't offer it to me.
> When installing the latest drivers downloaded directly from Brother's
> site, after I plug the printer in and turn it according to the
> installation's instructions, Vista see it's a DCP-7020,tells me that
> it's ready to use, that the USB composite device is ready to use and
> that an unknown device failed to install. I even tried the navigating to
> C:\Windows\winsx at the appropriate prompt and still nothing. I've even
> tried some things with System Restore but System Restore is no longer
> successful at any restores for me for some reason, although it doesn't
> do me any harm either (it leaves things the way they were before the
> System Restore attempt). I have tried the kb941600 download at
> http://support.microsoft.com/kb/941600/ which somehow managed to get the
> printer side of the dcp-7020 to work but no scanner. In frustration, I
> uninstalled that package. I have also thought of re-installing Vista,
> but that would be a last resort option as re-installing any OS is no fun
> (back up stuff, re-install OS, re-install drivers, re-install programs,
> etc.) In case needed, my system's specs are:
>
> Dell Dimension 9200/XPS 410 (same machine but it's known as the 9200 in
> Canada and the XPS 410 in the U.S.)
> 2.4Ghz Quad core
> 4GB RAM
> 32-bit Vista Home Premium
> Logitech Quickcam Messenger (usb device) -- installed, but not hooked up
> - works fine when connected
> Seagate FreeAgent Drive 500GB (usb device) -- hooked up and working fine
> Brother MFC-665CW (usb device) -- hooked up and works fine
> Epson Perfection 1250 (usb device) -- installed, but not hooked up -
> works fine when connected
> Logitech Meida Keyboard (usb device) -- hooked up and works fine
> Logitech LX7 mouse (usb device) -- hooked up and works fine
> Sansa E270 mp3 player (usb device) -- hooked up and works fine
> LG Lightscribe drive (usb device) -- hooked up and works fine
> 2 Kingston Data Traveller usb drive -- installed, but not hooked up -
> both work fine when connected
> IOGear 6 port USB hub with card reader -- hooked up and works fine
> DCP-7020 -- trying to install, but so far no go, due to the reasons
> stated above.
> MFC-8040 -- trying to install, but so far no go, due to the reasons
> stated above.
>
> It's getting to the point I am afraid to buy *any* new (to my system)
> USB devices as none have worked thus far all of a sudden.
>
> Any help in this matter is greatly appreciated. Thanks.
> Chris

08-11-2008	#1 (permalink)
Christopher Hume n/a posts	Re: Old usb devices work fine,new usb devices would not install Christopher Hume wrote: Quote: > Like the subject title, says old usb devices are working fine, but new > ones will not install under Vista. Vista would suggest the update > (Windows6.0-KB940199-x86) but when trying it, I'd get the message that > it does not apply to my machine. I've tried copying the pnf and inf > files, tried moving the usbstore, tried deleting the INFcache.1, all to > no avail (as recommended by many web site). I am currently attempting to > install a Brother DCP-7020 monochrome multi-function laser printer under > Vista via its USB connection (it also has a parallel port but using that > connection, its scanning functions will not work according to Brother's > web site so have to USB to get the scanning ability -- tried an MFC-8040 > with the same results and error messages)). I thought of upgrading to > Vista SP1 to see if that would fix things but it's not offered to me > under Windows Update and I know I could install it manually (via the > stand-alone download from Microsoft's site), but am afraid it may mess > up something with my system since Windows Update doesn't offer it to me. > When installing the latest drivers downloaded directly from Brother's > site, after I plug the printer in and turn it according to the > installation's instructions, Vista see it's a DCP-7020,tells me that > it's ready to use, that the USB composite device is ready to use and > that an unknown device failed to install. I even tried the navigating to > C:\Windows\winsx at the appropriate prompt and still nothing. I've even > tried some things with System Restore but System Restore is no longer > successful at any restores for me for some reason, although it doesn't > do me any harm either (it leaves things the way they were before the > System Restore attempt). I have tried the kb941600 download at > http://support.microsoft.com/kb/941600/ which somehow managed to get the > printer side of the dcp-7020 to work but no scanner. In frustration, I > uninstalled that package. I have also thought of re-installing Vista, > but that would be a last resort option as re-installing any OS is no fun > (back up stuff, re-install OS, re-install drivers, re-install programs, > etc.) In case needed, my system's specs are: > > Dell Dimension 9200/XPS 410 (same machine but it's known as the 9200 in > Canada and the XPS 410 in the U.S.) > 2.4Ghz Quad core > 4GB RAM > 32-bit Vista Home Premium > Logitech Quickcam Messenger (usb device) -- installed, but not hooked up > - works fine when connected > Seagate FreeAgent Drive 500GB (usb device) -- hooked up and working fine > Brother MFC-665CW (usb device) -- hooked up and works fine > Epson Perfection 1250 (usb device) -- installed, but not hooked up - > works fine when connected > Logitech Meida Keyboard (usb device) -- hooked up and works fine > Logitech LX7 mouse (usb device) -- hooked up and works fine > Sansa E270 mp3 player (usb device) -- hooked up and works fine > LG Lightscribe drive (usb device) -- hooked up and works fine > 2 Kingston Data Traveller usb drive -- installed, but not hooked up - > both work fine when connected > IOGear 6 port USB hub with card reader -- hooked up and works fine > DCP-7020 -- trying to install, but so far no go, due to the reasons > stated above. > MFC-8040 -- trying to install, but so far no go, due to the reasons > stated above. > > It's getting to the point I am afraid to buy any new (to my system) > USB devices as none have worked thus far all of a sudden. > > Any help in this matter is greatly appreciated. Thanks. > Chris
My System Specs

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