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08-12-2008
| #1 (permalink) |
| | Re: Old usb devices work fine,new usb devices would not install It is a multi-function printer and does indeed include a scanner. The scanner portion refuses to install as Vista sees it as an unknown device and I don't both to turn on the printer or plug it in until specifically told by the installation routine per the instruction manual. During the usual Vista has detected a new device, looking for drivers, installing drivers, etc., it does not seem able to find the scanner portion of the printer and after Vista gives up, the installation program does not proceed further as it only gives me the option to cancel. The strange part is the printer works fine on another PC with Vista SP1 (I'd install SP1 on the PC giving me issues and no guarantee it'd fix my issues anyway, but it's not available via Windows Update and as an aside, I'm not sure what's causing it to be blocked from there -- thought it was my Sigmatel drivers, but tried uninstalling those & rebooting, but SP1 still isn't offered by Windows Update). mikeyhsd wrote: Quote: > if this is a multi function printer. > for mine I have to install the scanner first then the printer. > not plugging in or turning on till after the printer and told to do so. > > sounds like part of the function failed to install. > > |
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08-13-2008
| #2 (permalink) |
| | Re: Old usb devices work fine,new usb devices would not install "Christopher Hume" <chume73@xxxxxx> wrote in message news:%23A1UL2J$IHA.2060@xxxxxx Quote: > It is a multi-function printer and does indeed include a scanner. The > scanner portion refuses to install as Vista sees it as an unknown device > and I don't both to turn on the printer or plug it in until specifically > told by the installation routine per the instruction manual. During the > usual Vista has detected a new device, looking for drivers, installing > drivers, etc., it does not seem able to find the scanner portion of the > printer and after Vista gives up, the installation program does not > proceed further as it only gives me the option to cancel. The strange part > is the printer works fine on another PC with Vista SP1 (I'd install SP1 on > the PC giving me issues and no guarantee it'd fix my issues anyway, but > it's not available via Windows Update and as an aside, I'm not sure what's > causing it to be blocked from there -- thought it was my Sigmatel drivers, > but tried uninstalling those & rebooting, but SP1 still isn't offered by > Windows Update). > > mikeyhsd wrote: Quote: >> if this is a multi function printer. >> for mine I have to install the scanner first then the printer. >> not plugging in or turning on till after the printer and told to do so. >> sounds like part of the function failed to install. >> scanner. They also come with scanner software, that sometimes includes the driver. It is not unusual to find a Vista driver for the printer, but no software for the scanner. Visit the mfg site, and don't download "the latest driver" download the Vista Compatible drivers. Good luck. |
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