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08-22-2008
| #1 (permalink) |
| | Offer remote assistance I'll jump right to the case. Offer remote assistance from Vista to XP doesn't work. Through invitation file sent from XP Vista can connect just fine. Error I'm getting is: Your offer to help could not be sent Check the following: Do you have correct permissions on the remote computer? IIs the remote computer turned on. Is there a network problem? I've administrator rights on both computers. XP to XP offer works just fine so I doubt that this is connected to GP. |
My System Specs |
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08-22-2008
| #2 (permalink) |
| | Re: Offer remote assistance The Offer Remote Assistance feature may not work if you do not open DCOM Port 135 in the client firewall of a Windows Vista-based computer: http://support.microsoft.com/kb/947206/en-us The Offer Remote Assistance feature does not work when you use a VPN to connect a Windows Vista-based computer to a corporate network : http://support.microsoft.com/kb/954386/en-us -- Please use the Communities guidelines when posting. http://www.microsoft.com/wn3/locales...help_en-us.htm Use the "Ratings" feature. It helps the new users. Mark L. Ferguson MS-MVP https://mvp.support.microsoft.com/profile/Mark.Ferguson "Marko" <marko.muza@xxxxxx> wrote in message news:69B0BC00-37F3-4DBF-90C7-9D1418834D82@xxxxxx Quote: > I'll jump right to the case. Offer remote assistance from Vista to XP > doesn't work. Through invitation file sent from XP Vista can connect just > fine. > Error I'm getting is: > Your offer to help could not be sent > Check the following: > Do you have correct permissions on the remote computer? > IIs the remote computer turned on. > Is there a network problem? > > I've administrator rights on both computers. > XP to XP offer works just fine so I doubt that this is connected to GP. > > |
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08-22-2008
| #3 (permalink) |
| | Re: Offer remote assistance Port 135 is open. Still doesn't work. "Mark L. Ferguson" <MarkLFerguson@xxxxxx> wrote in message news:F675D73D-364B-42C8-98CD-5A2BC2A9E239@xxxxxx Quote: > The Offer Remote Assistance feature may not work if you do not open DCOM > Port 135 in the client firewall of a Windows Vista-based computer: > http://support.microsoft.com/kb/947206/en-us > > The Offer Remote Assistance feature does not work when you use a VPN to > connect a Windows Vista-based computer to a corporate network : > http://support.microsoft.com/kb/954386/en-us > -- > Please use the Communities guidelines when posting. > http://www.microsoft.com/wn3/locales...help_en-us.htm > Use the "Ratings" feature. It helps the new users. > Mark L. Ferguson MS-MVP > https://mvp.support.microsoft.com/profile/Mark.Ferguson > > "Marko" <marko.muza@xxxxxx> wrote in message > news:69B0BC00-37F3-4DBF-90C7-9D1418834D82@xxxxxx Quote: >> I'll jump right to the case. Offer remote assistance from Vista to XP >> doesn't work. Through invitation file sent from XP Vista can connect just >> fine. >> Error I'm getting is: >> Your offer to help could not be sent >> Check the following: >> Do you have correct permissions on the remote computer? >> IIs the remote computer turned on. >> Is there a network problem? >> >> I've administrator rights on both computers. >> XP to XP offer works just fine so I doubt that this is connected to GP. >> >> |
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