Vista - Purchased 32 bit Vista Ultimate instead of 64 bit. Need help

I recently purchased the Vista ultimate upgrade online. Not knowing, I
got the 32 bit when I need the 64 bit, is there any recourse?

Right now I just have a product Key and the ability to download from
the internet as well as a backup disk on the way, I have not done
anything yet, I am hoping for advice.

During the install, doesit give you a choice?

Thanks for the help

O


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find a disk with the 64 bit upgrade version and use YOUR NEW product key
with it..

it should work since whoever gets 32 bit is entitled to 64bit for free and
the opposite


"osteo" <osteo.3fkrfc@xxxxxx> wrote in message
newssteo.3fkrfc@xxxxxx

Hi,

If you have the retail version, then as Leapfrog says, the one product key is good for either 32 or 64 bit Ultimate. OEM versions require a separate product key i.e. license for each bit version.

When you say they are sending a backup disc , what do you mean ? Retail versions of Ultimate will come with both 32 and 64 bit discs, so you can choose which to install. Again if there is one disc, it is the OEM version. It shouldn't be a backup disc - it should be the full installation dvd.

If you need to change the key, your best bet is to contact the vendor and get them to change it - you have not used or activated your key , so any reputable vendor should do this for you - if they have already despatched the disc, you may need to return it to them before they do this.

Quicker you do this, the better.

Who did you get it from - if they are a reputable supplier , I do not see why they wouldn't change it for you.


Hope this helps

SIW2

Thanks for the tips guys.

It is not retail. I think I am just getting a OEM disc. What happen
was I made some purchases through a vendor and for about half the price
you could get the upgrade discs. Being a one time deal, what seems to
be a good price, but not being at home, I made an educated guess at
which version I needed, but when I got home, I checked and found out I
blew my 50/50 shot.

Anyways, it seems the transaction was directed through Windows'
marketplace. And clicking around the vendors site in regards to this
issue, leads me to windows marketplace. In you guys' experience does MS
handle issues like this. Do these discs typically have both versions,
so just need a new key?


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Hi,

Though I haven't bought an OEM upgrade myself, as you are only buying one bit version - seems likely they will only send you the one dvd, i.e. the 32 bit dvd that your product key is for. Even if you did get hold of a 64 bit dvd - your OEM product key will only work for the bit version you paid for , i.e.32bit

You need to ask them to change the whole order - the key and the dvd. If it's through, or approved by Microsoft, it should be a reputable vendor.

Hope this helps

SIW2

"SIW2" <guest@xxxxxx-email.com> wrote in message
news:f23f08fac2f043f2df158db1f195f1ca@xxxxxx-gateway.com...Wrong. A generic OEM (unbaranded) key will work with either 32-bit or
64-bit. I've used a 32-bit key with a 64-bit OEM disc and vise-versa. Both
are activated.

Hi Brian,

So it seems it's a marketing ploy to make you buy it twice.

Thanks for the interesting information. It would be useful to lots of people. You are running an OEM 32bit o/s and the 64 bit version, both activated with the same product key ?

Thanks

SIW2

Thanks everyone,

Sounds like I need to get my hands on a 64 disc, somehow


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Easier said than done - microsoft used you let you get replacement dvd free ($10 shipping ) , but in a masterpiece of customer relations, they now only do it if you bought the retail version.

You need to borrow one from a friend .

If you manage to do that , post me and I'll show you how to use the borrowed one to make your own.

SIW2

No Luck thus far in a 64bit disc

If and when I get a disc, How difficult is it to make a copy for
myself??

Thanks


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