Windows Vista Forums

OT Virus/Trojan

  1. #1


    Bob Eyster Guest

    OT Virus/Trojan

    Wonder if someone out there can help me with this problem?

    System: Windows XP Pro w/all updates

    My daughter's PC got hit with a Virus/Trojan or something. She received an
    email (from someone she didn't know) that say she had a card waiting and
    clicked on the link for the card. When she clicked on the link her computer
    rebooted and things haven't been the same since. Some web site are blocked
    like Symantec, and Hot mail to name a couple.

    Does anyone know the name of this bug and if so, where to find the removal
    tool?

    All scans that I able to do fines nothing. Also System Restore is no longer
    working.

    Thanks

    --

    Bob Eyster




      My System SpecsSystem Spec

  2. #2


    Malke Guest

    Re: OT Virus/Trojan

    Bob Eyster wrote:

    > Wonder if someone out there can help me with this problem?
    >
    > System: Windows XP Pro w/all updates
    >
    > My daughter's PC got hit with a Virus/Trojan or something. She received an
    > email (from someone she didn't know) that say she had a card waiting and
    > clicked on the link for the card. When she clicked on the link her
    > computer rebooted and things haven't been the same since. Some web site
    > are blocked like Symantec, and Hot mail to name a couple.
    >
    > Does anyone know the name of this bug and if so, where to find the removal
    > tool?
    >
    > All scans that I able to do fines nothing. Also System Restore is no
    > longer working.
    You've posted in a newsgroup for the Vista operating system. A better place
    would be microsoft.public.security.virus. Since you didn't say what you
    scanned with, I can't comment on that but from your description of the
    problem it certainly sounds like your daughter's computer is infected. Here
    are general malware removal steps:

    Go through these general malware removal steps systematically -
    http://www.elephantboycomputers.com/...moving_Malware

    Include scanning with David Lipman's Multi_AV and follow instructions to do
    all scans in Safe Mode. Please see the special Notes regarding using
    Multi_AV in Vista.

    http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
    http://tinyurl.com/yoeru3 - download link and more instructions

    When all else fails, get guided help. Choose one of the specialty forums
    listed at the first link. Register and read its posting FAQ. PLEASE DO NOT
    POST LOGS IN THE MS NEWSGROUPS.

    Standard disclaimer: I can't see and test your computer myself, so these are
    just suggestions based on many years of being a professional computer tech;
    suggestions based on what you've written. You should not take my
    suggestions as a definitive diagnosis. If you can't do the work yourself
    (and there is no shame in admitting this isn't your cup of tea), take the
    machine to a professional computer repair shop (not your local equivalent
    of BigComputerStore/GeekSquad). Please be aware that not all local shops
    are skilled at removing malware and even if they are, your computer may be
    so infested that Windows will need to be clean-installed. If possible, have
    all your data backed up before you take the machine into a shop.

    Malke
    --
    MS-MVP
    Elephant Boy Computers - Don't Panic!
    FAQ - http://www.elephantboycomputers.com/#FAQ


      My System SpecsSystem Spec

  3. #3


    Sally Johnson Guest

    RE: OT Virus/Trojan

    You do not mention if you are running an Anti-virus.
    If not, install Avast. Do not have more than 1(one) AV installed

    Also, install Malwarebytes and Spybot Search & Destroy.

    Once the above is done, scan your computer with one of the Program at a
    time, in Safe Mode.
    All info below.

    http://www.avast.com/eng/download-avast-home.html

    Avast Anti-Virus is Vista compatible (32bit and 64bit Versions), FREE,
    auto-updating, and a low resources user of your computer.
    And, only have 1(one) Anti-Virus installed / running on your computer at any
    one time..
    Conflicts may occur if you have more than 1(one).

    http://www.spybot.info/en/index.html

    Spybot Search & Destroy 1.6 is a very good, FREE Anti-Spyware Program.
    Download, install, update, and immunize your System with it.
    Then SCAN with it.
    Update it, and scan your System once a fortnight.

    http://www.malwarebytes.org/mbam.php

    Malwarebytes is as the name says, a Malware Remover!
    For the Free version scroll down their page to either download from
    Download.com, or Major Geeks.com

    Download, install, and update.

    Important re: Safe Mode
    If you happen to find a problem that you can’t uninstall / delete, reboot
    the computer, and go into Safe Mode.
    To get into Safe mode, tap F8 right at Power On / Startup, and use UP arrow
    key to get to Safe Mode from list of options, then hit ENTER.
    RESCAN your computer with your Anti-Virus, Malwarebytes and Spybot S & D
    while in Safe Mode.


    "Bob Eyster" wrote:

    > Wonder if someone out there can help me with this problem?
    >
    > System: Windows XP Pro w/all updates
    >
    > My daughter's PC got hit with a Virus/Trojan or something. She received an
    > email (from someone she didn't know) that say she had a card waiting and
    > clicked on the link for the card. When she clicked on the link her computer
    > rebooted and things haven't been the same since. Some web site are blocked
    > like Symantec, and Hot mail to name a couple.
    >
    > Does anyone know the name of this bug and if so, where to find the removal
    > tool?
    >
    > All scans that I able to do fines nothing. Also System Restore is no longer
    > working.
    >
    > Thanks
    >
    > --
    >
    > Bob Eyster
    >
    >
    >
    >

      My System SpecsSystem Spec

  4. #4


    Bob Eyster Guest

    Re: OT Virus/Trojan

    Hi Sally,

    Thanks for the info and web sites. Looks like the MalwareBytes software did
    the trick, found about 4 Trojans.

    Again thanks

    --

    Bob Eyster
    MS Windows Vista Home Premium



    "Sally Johnson" <SallyJohnson@xxxxxx> wrote in message
    news:856326A7-2C72-4243-8DD9-E239A2505228@xxxxxx

    > You do not mention if you are running an Anti-virus.
    > If not, install Avast. Do not have more than 1(one) AV installed
    >
    > Also, install Malwarebytes and Spybot Search & Destroy.
    >
    > Once the above is done, scan your computer with one of the Program at a
    > time, in Safe Mode.
    > All info below.
    >
    > http://www.avast.com/eng/download-avast-home.html
    >
    > Avast Anti-Virus is Vista compatible (32bit and 64bit Versions), FREE,
    > auto-updating, and a low resources user of your computer.
    > And, only have 1(one) Anti-Virus installed / running on your computer at
    > any
    > one time..
    > Conflicts may occur if you have more than 1(one).
    >
    > http://www.spybot.info/en/index.html
    >
    > Spybot Search & Destroy 1.6 is a very good, FREE Anti-Spyware Program.
    > Download, install, update, and immunize your System with it.
    > Then SCAN with it.
    > Update it, and scan your System once a fortnight.
    >
    > http://www.malwarebytes.org/mbam.php
    >
    > Malwarebytes is as the name says, a Malware Remover!
    > For the Free version scroll down their page to either download from
    > Download.com, or Major Geeks.com
    >
    > Download, install, and update.
    >
    > Important re: Safe Mode
    > If you happen to find a problem that you can’t uninstall / delete, reboot
    > the computer, and go into Safe Mode.
    > To get into Safe mode, tap F8 right at Power On / Startup, and use UP
    > arrow
    > key to get to Safe Mode from list of options, then hit ENTER.
    > RESCAN your computer with your Anti-Virus, Malwarebytes and Spybot S & D
    > while in Safe Mode.
    >
    >
    > "Bob Eyster" wrote:
    >

    >> Wonder if someone out there can help me with this problem?
    >>
    >> System: Windows XP Pro w/all updates
    >>
    >> My daughter's PC got hit with a Virus/Trojan or something. She received
    >> an
    >> email (from someone she didn't know) that say she had a card waiting and
    >> clicked on the link for the card. When she clicked on the link her
    >> computer
    >> rebooted and things haven't been the same since. Some web site are
    >> blocked
    >> like Symantec, and Hot mail to name a couple.
    >>
    >> Does anyone know the name of this bug and if so, where to find the
    >> removal
    >> tool?
    >>
    >> All scans that I able to do fines nothing. Also System Restore is no
    >> longer
    >> working.
    >>
    >> Thanks
    >>
    >> --
    >>
    >> Bob Eyster
    >>
    >>
    >>
    >>

      My System SpecsSystem Spec


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