Windows Vista Forums

Toshiba laptop shuts down while on the Internet

  1. #1


    Briangie Guest

    Toshiba laptop shuts down while on the Internet

    I apologize - I inadvertantly posted to the wrong group. If you have
    responded with a positive response in the other group - Thanks!

    My husband purchased a Toshiba laptop for Christmas 07. A week after using
    it, it shut down on me while playing a game on the Toshiba games installed on
    the computer. If you have to be connected to the Internet for the games to
    work. When the laptop shut down, it went to a black screen. I at that point
    contributed to being on the computer for a couple of hours and that the
    laptop was hot.

    It did it a couple of times after that and we took it back to Best Buy and
    told the Geek Squad what happened and basically we were told that it was b/c
    of Windows Vista and that there was nothing that they could do.

    This has continued and we haven't been able to return back to Best Buy to
    have it checked out again. The computer will go to black screen every time
    we get on the Internet. This is usually after 2 minutes and it will shut
    down. The computer buttons are still lit up, but the screen is black and
    pressing buttons, touching the touchpad etc, do not do anything. The only
    that works is powering the computer off, which takes the entire 5 seconds and
    the reboots with the "Windows was improperly shut down" screen. Once we log
    back in, it seems okay.

    Is this Windows Vista and can this be fixed by any updates. I update
    everytime there is an update. Could this be a Toshiba problem as opposed to
    a Windows Vista problem?


      My System SpecsSystem Spec

  2. #2


    Malke Guest

    Re: Toshiba laptop shuts down while on the Internet

    Briangie wrote:

    > I apologize - I inadvertantly posted to the wrong group. If you have
    > responded with a positive response in the other group - Thanks!
    >
    > My husband purchased a Toshiba laptop for Christmas 07. A week after
    > using it, it shut down on me while playing a game on the Toshiba games
    > installed on
    > the computer. If you have to be connected to the Internet for the games
    > to
    > work. When the laptop shut down, it went to a black screen. I at that
    > point contributed to being on the computer for a couple of hours and that
    > the laptop was hot.
    >
    > It did it a couple of times after that and we took it back to Best Buy and
    > told the Geek Squad what happened and basically we were told that it was
    > b/c of Windows Vista and that there was nothing that they could do.
    >
    > This has continued and we haven't been able to return back to Best Buy to
    > have it checked out again. The computer will go to black screen every
    > time
    > we get on the Internet. This is usually after 2 minutes and it will shut
    > down. The computer buttons are still lit up, but the screen is black and
    > pressing buttons, touching the touchpad etc, do not do anything. The only
    > that works is powering the computer off, which takes the entire 5 seconds
    > and
    > the reboots with the "Windows was improperly shut down" screen. Once we
    > log back in, it seems okay.
    >
    > Is this Windows Vista and can this be fixed by any updates. I update
    > everytime there is an update. Could this be a Toshiba problem as opposed
    > to a Windows Vista problem?
    This is not Windows Vista. BestBuy and the GeekSquad have worked their usual
    "magic" again and wriggled out of supporting a customer. From your
    description of the issue, it sounds like hardware failure. Probably the
    network adapter (which is on the motherboard) is faulty. Take the machine
    back and get it fixed and/or replaced.

    Malke
    --
    MS-MVP
    Elephant Boy Computers - Don't Panic!
    FAQ - http://www.elephantboycomputers.com/#FAQ


      My System SpecsSystem Spec

  3. #3


    Cari \(MS-MVP\) Guest

    Re: Toshiba laptop shuts down while on the Internet

    Ignore Geek Squad. Take it to your local Toshiba Service Center who are
    properly certified to diagnose and cure the problem. You can find our where
    they are from the Toshiba website.
    --
    Cari (MS-MVP) Printing & Imaging
    www.coribright.com/windows

    "Briangie" <Briangie@xxxxxx> wrote in message
    newsED3A40B-0059-4B15-8C81-9895EEE4D051@xxxxxx

    >I apologize - I inadvertantly posted to the wrong group. If you have
    > responded with a positive response in the other group - Thanks!
    >
    > My husband purchased a Toshiba laptop for Christmas 07. A week after
    > using
    > it, it shut down on me while playing a game on the Toshiba games installed
    > on
    > the computer. If you have to be connected to the Internet for the games
    > to
    > work. When the laptop shut down, it went to a black screen. I at that
    > point
    > contributed to being on the computer for a couple of hours and that the
    > laptop was hot.
    >
    > It did it a couple of times after that and we took it back to Best Buy and
    > told the Geek Squad what happened and basically we were told that it was
    > b/c
    > of Windows Vista and that there was nothing that they could do.
    >
    > This has continued and we haven't been able to return back to Best Buy to
    > have it checked out again. The computer will go to black screen every
    > time
    > we get on the Internet. This is usually after 2 minutes and it will shut
    > down. The computer buttons are still lit up, but the screen is black and
    > pressing buttons, touching the touchpad etc, do not do anything. The only
    > that works is powering the computer off, which takes the entire 5 seconds
    > and
    > the reboots with the "Windows was improperly shut down" screen. Once we
    > log
    > back in, it seems okay.
    >
    > Is this Windows Vista and can this be fixed by any updates. I update
    > everytime there is an update. Could this be a Toshiba problem as opposed
    > to
    > a Windows Vista problem?
    >

      My System SpecsSystem Spec

  4. #4


    Paul MontDenturesDropped Guest

    Re: Toshiba laptop shuts down while on the Internet

    Briangie wrote:

    > I apologize - I inadvertantly posted to the wrong group. If you have
    > responded with a positive response in the other group - Thanks!
    >
    > My husband purchased a Toshiba laptop for Christmas 07. A week after using
    > it, it shut down on me while playing a game on the Toshiba games installed on
    > the computer. If you have to be connected to the Internet for the games to
    > work. When the laptop shut down, it went to a black screen. I at that point
    > contributed to being on the computer for a couple of hours and that the
    > laptop was hot.
    >
    > It did it a couple of times after that and we took it back to Best Buy and
    > told the Geek Squad what happened and basically we were told that it was b/c
    > of Windows Vista and that there was nothing that they could do.
    >
    > This has continued and we haven't been able to return back to Best Buy to
    > have it checked out again. The computer will go to black screen every time
    > we get on the Internet. This is usually after 2 minutes and it will shut
    > down. The computer buttons are still lit up, but the screen is black and
    > pressing buttons, touching the touchpad etc, do not do anything. The only
    > that works is powering the computer off, which takes the entire 5 seconds and
    > the reboots with the "Windows was improperly shut down" screen. Once we log
    > back in, it seems okay.
    >
    > Is this Windows Vista and can this be fixed by any updates. I update
    > everytime there is an update. Could this be a Toshiba problem as opposed to
    > a Windows Vista problem?
    >
    Can it hurt to try it?

    http://support.microsoft.com/kb/929833

      My System SpecsSystem Spec


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