Paint Shop Pro X1 & NVIDIA Conflict

Greetings

Since updating the graphics driver on my Home Built box to the latest (via
the MS Update web site) Paint Shop Pro X1 crashes after a few seconds. I
have sent messages to Nvidia and Corel and neither claim to have heard
anything of this sort. Has anyone else had this issue?

Thank you.

CapWx

Info sent to Corel & NVIDIA

Running Vista Home Premium with all the latest patches, a Dual Core AMD
5000+, 4 GB RAM. Recently installed the latest driver for the NVDIDIA video
card, 6150SE nForce 430. Since that time, PSP-X1 crashes within a minute or
two after starting, whether editing or scanning, or just being open. Suspect
conflict with new driver.

What follows in the Error Log from Vista.

Faulting application Corel Paint Shop Pro Photo.exe, version 11.2.0.0, time
stamp 0x45b6df89, faulting module Corel Paint Shop Pro Photo.exe, version
11.2.0.0, time stamp 0x45b6df89, exception code 0xc0000005, fault offset
0x00008d7c, process id 0xde4, application start time 0x01c92612ed82240e.

Many times the drivers offered in Windows Update are NOT the latest drivers.
What is offered is what the hardware manufacturer submits. Many times the HW
manufacturer has 2-3 newer iterations of the drivers on their corporate web
site.

Go there for your drivers for now on.

--

Richard Urban
Microsoft MVP
Windows Desktop Experience


"CapWx" <CapWx@xxxxxx> wrote in message
news:BF31872F-BAFE-4C7D-9373-3D18C46E8F94@xxxxxx

"CapWx" <CapWx@xxxxxx> wrote in message
news:BF31872F-BAFE-4C7D-9373-3D18C46E8F94@xxxxxx There is an item in the Corel knowledge base about such a failure with
dual core PCs and Nvidia cards on install and run of Paint Shop Pro.
The solution offered is to get the latest driver (178.13 now I believe).
BTW reading between the lines I think Paint Shop Pro X2 Ultimate is the
first Vista Certified version, at least that is shown as a 'new feature'
on Ultimate, a bit odd.

Tom

"Tom Allen" <me@xxxxxx> wrote in message
news:eXV2lDJKJHA.1160@xxxxxx I don't know about Ultimate being the first Vista Certified version, but
I've been running Paint Shop Pro X2 for months now and it's just fine.
Strange!
Lesley

Group

Thanks for the excellent suggestions. I'll check out the latest NVIDIA
driver from the corp
web site first; I'm not sure I need the latest PSP (X2) but will consider
that if the graphic
update does not work properly.

CapWx

"LesleyO " <lesleyo@xxxxxx> wrote in message
news:OnaISHNKJHA.1304@xxxxxx

Greetings

I've tried updating the driver from the NVIDIA web site; it loaded ok but
that did not solve the problem.
I have also reloaded PSP X1 from the Corel update site, to no avail. Perhaps
I should try PSP X2? Tom, are
you a Corel Salesman

CapWx

"CapWx" <CapWx@xxxxxx> wrote in message
news:0ACF5BE4-97AE-4887-ABB7-6CEC6C8D0DB4@xxxxxx

"CapWx" <CapWx@xxxxxx> wrote in message
news:F4809F04-E165-4783-A67B-1D63AB1106D6@xxxxxx No, just a long-time user since it was JASC and a lot cheaper :-)
I certainly thought twice before buying the upgrade package as it
contains Painter Essentials which I had already bought - annoying.
The Photo X2 version goes from 12.1 to Ultimate at 12.5 .

Tom

On Wed, 8 Oct 2008 10:59:40 +0100, "Tom Allen" <me@xxxxxx> wrote:
You might want to go the other way. PSP9 does everything most folks
need and seems to be stable (not to mention, the browser in v9 is the
last one that was really useable for most of us).