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10-13-2008
| #1 (permalink) |
| | MOUSE PROBLEM New Dell Inspiron 530s. 4 button + optical wheel dell mouse. Mouse Suite 98 installed. Driver software is ICO.EXE. Regular Microsoft mouse driver installed. Problem: Every few hours, the mouse BUTTONS stop working. Mouse pointer is still visible on screen and can move but buttons and wheel don't work. Need to reboot computer to restore all mouse functions. With Dell's assistance, we have done the following: Changed USB ports for mouse. Uninstalled the mouse driver (Microsoft) and allowed it to reinstall. Uninstalled all USB drivers and allowed them to reinstall. Dell believes the problem is some sort of software conflict that freezes the screen. If it were a mouse hardware problem, the pointer wouldn't keep moving and the buttons would not regain their function after reboot. Currently, stopped all startup items except antivirus. Mouse works with basic buttons and scroll only. Waiting to see if the problem reoccurs. QUESTION: Is there anything in the literature or does anyone have any thoughts about software conflicts that freeze mouse buttons on screen? Thank you. |
My System Specs |
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10-13-2008
| #2 (permalink) |
| | Re: MOUSE PROBLEM From the description of the mouse driver software, I say it's a software (Mouse Suite *98*) compatibility issue. See if you can find an up to date driver on Dell's web site. -- Bob Eyster MS Windows Vista Home Premium "its_my_dime" <its_my_dime@xxxxxx> wrote in message news:eBNE7dULJHA.3496@xxxxxx Quote: > New Dell Inspiron 530s. 4 button + optical wheel dell mouse. Mouse Suite > 98 installed. Driver software is ICO.EXE. Regular Microsoft mouse driver > installed. > > Problem: Every few hours, the mouse BUTTONS stop working. Mouse pointer > is still visible on screen and can move but buttons and wheel don't work. > Need to reboot computer to restore all mouse functions. > > With Dell's assistance, we have done the following: Changed USB ports for > mouse. Uninstalled the mouse driver (Microsoft) and allowed it to > reinstall. Uninstalled all USB drivers and allowed them to reinstall. > > Dell believes the problem is some sort of software conflict that freezes > the screen. If it were a mouse hardware problem, the pointer wouldn't > keep moving and the buttons would not regain their function after reboot. > > Currently, stopped all startup items except antivirus. Mouse works with > basic buttons and scroll only. Waiting to see if the problem reoccurs. > > QUESTION: Is there anything in the literature or does anyone have any > thoughts about software conflicts that freeze mouse buttons on screen? > > Thank you. |
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10-13-2008
| #3 (permalink) |
| | Re: MOUSE PROBLEM "Bob Eyster" <reyster1@xxxxxx> wrote in message news:OWgvISVLJHA.5952@xxxxxx Quote: > From the description of the mouse driver software, I say it's a software > (Mouse Suite *98*) compatibility issue. See if you can find an up to date > driver on Dell's web site. > > -- > > Bob Eyster > MS Windows Vista Home Premium > > > > "its_my_dime" <its_my_dime@xxxxxx> wrote in message > news:eBNE7dULJHA.3496@xxxxxx Quote: >> New Dell Inspiron 530s. 4 button + optical wheel dell mouse. Mouse >> Suite 98 installed. Driver software is ICO.EXE. Regular Microsoft mouse >> driver installed. >> >> Problem: Every few hours, the mouse BUTTONS stop working. Mouse pointer >> is still visible on screen and can move but buttons and wheel don't work. >> Need to reboot computer to restore all mouse functions. >> >> With Dell's assistance, we have done the following: Changed USB ports >> for mouse. Uninstalled the mouse driver (Microsoft) and allowed it to >> reinstall. Uninstalled all USB drivers and allowed them to reinstall. >> >> Dell believes the problem is some sort of software conflict that freezes >> the screen. If it were a mouse hardware problem, the pointer wouldn't >> keep moving and the buttons would not regain their function after reboot. >> >> Currently, stopped all startup items except antivirus. Mouse works with >> basic buttons and scroll only. Waiting to see if the problem reoccurs. >> >> QUESTION: Is there anything in the literature or does anyone have any >> thoughts about software conflicts that freeze mouse buttons on screen? >> >> Thank you. any programs that conflict with the software or do you know of any issues with it? Thank you. Quote: > |
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10-13-2008
| #4 (permalink) |
| | Re: MOUSE PROBLEM "its_my_dime" <its_my_dime@xxxxxx> wrote in message news:eBNE7dULJHA.3496@xxxxxx Quote: > New Dell Inspiron 530s. 4 button + optical wheel dell mouse. Mouse Suite > 98 installed. Driver software is ICO.EXE. Regular Microsoft mouse driver > installed. > > Problem: Every few hours, the mouse BUTTONS stop working. Mouse pointer > is still visible on screen and can move but buttons and wheel don't work. > Need to reboot computer to restore all mouse functions. > > With Dell's assistance, we have done the following: Changed USB ports for > mouse. Uninstalled the mouse driver (Microsoft) and allowed it to > reinstall. Uninstalled all USB drivers and allowed them to reinstall. > > Dell believes the problem is some sort of software conflict that freezes > the screen. If it were a mouse hardware problem, the pointer wouldn't > keep moving and the buttons would not regain their function after reboot. > > Currently, stopped all startup items except antivirus. Mouse works with > basic buttons and scroll only. Waiting to see if the problem reoccurs. > > QUESTION: Is there anything in the literature or does anyone have any > thoughts about software conflicts that freeze mouse buttons on screen? > > Thank you. Dump Mouse Suite 98. It causes problems. Stopping all startup items is not the best idea. If you used MSCONFIG to do this, return and restart all of the stuff that you shut down.. -- Mike Hall - MVP How to construct a good post.. http://dts-l.com/goodpost.htm How to use the Microsoft Product Support Newsgroups.. http://support.microsoft.com/default...help&style=toc Mike's Window - My Blog.. http://msmvps.com/blogs/mikehall/default.aspx |
| My System Specs |
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10-13-2008
| #5 (permalink) |
| | Re: MOUSE PROBLEM "Mike Hall - MVP" <mikehall@xxxxxx_mvps.com> wrote in message news:uw00miVLJHA.4996@xxxxxx Quote: > "its_my_dime" <its_my_dime@xxxxxx> wrote in message > news:eBNE7dULJHA.3496@xxxxxx Quote: >> New Dell Inspiron 530s. 4 button + optical wheel dell mouse. Mouse >> Suite 98 installed. Driver software is ICO.EXE. Regular Microsoft mouse >> driver installed. >> >> Problem: Every few hours, the mouse BUTTONS stop working. Mouse pointer >> is still visible on screen and can move but buttons and wheel don't work. >> Need to reboot computer to restore all mouse functions. >> >> With Dell's assistance, we have done the following: Changed USB ports >> for mouse. Uninstalled the mouse driver (Microsoft) and allowed it to >> reinstall. Uninstalled all USB drivers and allowed them to reinstall. >> >> Dell believes the problem is some sort of software conflict that freezes >> the screen. If it were a mouse hardware problem, the pointer wouldn't >> keep moving and the buttons would not regain their function after reboot. >> >> Currently, stopped all startup items except antivirus. Mouse works with >> basic buttons and scroll only. Waiting to see if the problem reoccurs. >> >> QUESTION: Is there anything in the literature or does anyone have any >> thoughts about software conflicts that freeze mouse buttons on screen? >> >> Thank you. > > Dump Mouse Suite 98. It causes problems. > > Stopping all startup items is not the best idea. If you used MSCONFIG to > do this, return and restart all of the stuff that you shut down.. > > > -- > Mike Hall - MVP > How to construct a good post.. > http://dts-l.com/goodpost.htm > How to use the Microsoft Product Support Newsgroups.. > http://support.microsoft.com/default...help&style=toc > Mike's Window - My Blog.. > http://msmvps.com/blogs/mikehall/default.aspx > > > pushing or tilting the middle scroll button. Any thoughts about what could replace it? |
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10-13-2008
| #6 (permalink) |
| | Re: MOUSE PROBLEM "Mike Hall - MVP" <mikehall@xxxxxx_mvps.com> wrote in message news:uw00miVLJHA.4996@xxxxxx Quote: > "its_my_dime" <its_my_dime@xxxxxx> wrote in message > news:eBNE7dULJHA.3496@xxxxxx Quote: >> New Dell Inspiron 530s. 4 button + optical wheel dell mouse. Mouse >> Suite 98 installed. Driver software is ICO.EXE. Regular Microsoft mouse >> driver installed. >> >> Problem: Every few hours, the mouse BUTTONS stop working. Mouse pointer >> is still visible on screen and can move but buttons and wheel don't work. >> Need to reboot computer to restore all mouse functions. >> >> With Dell's assistance, we have done the following: Changed USB ports >> for mouse. Uninstalled the mouse driver (Microsoft) and allowed it to >> reinstall. Uninstalled all USB drivers and allowed them to reinstall. >> >> Dell believes the problem is some sort of software conflict that freezes >> the screen. If it were a mouse hardware problem, the pointer wouldn't >> keep moving and the buttons would not regain their function after reboot. >> >> Currently, stopped all startup items except antivirus. Mouse works with >> basic buttons and scroll only. Waiting to see if the problem reoccurs. >> >> QUESTION: Is there anything in the literature or does anyone have any >> thoughts about software conflicts that freeze mouse buttons on screen? >> >> Thank you. > > Dump Mouse Suite 98. It causes problems. > > Stopping all startup items is not the best idea. If you used MSCONFIG to > do this, return and restart all of the stuff that you shut down.. > > > -- > Mike Hall - MVP > How to construct a good post.. > http://dts-l.com/goodpost.htm > How to use the Microsoft Product Support Newsgroups.. > http://support.microsoft.com/default...help&style=toc > Mike's Window - My Blog.. > http://msmvps.com/blogs/mikehall/default.aspx > > the mouse problem. The one that doesn't load GROOVE.EXE seems to be ok. I gather from reading that there may be some kind of conflict with mouse suite 98 and MS Office 2007. I know that GROOVE relates to Office but I cannot figure out exactly what it does. Thoughts. Quote: > |
| My System Specs |
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10-13-2008
| #7 (permalink) |
| | Re: MOUSE PROBLEM "its_my_dime" <its_my_dime@xxxxxx> wrote in message news:urjRH5WLJHA.740@xxxxxx Quote: > > "Mike Hall - MVP" <mikehall@xxxxxx_mvps.com> wrote in message > news:uw00miVLJHA.4996@xxxxxx Quote: >> "its_my_dime" <its_my_dime@xxxxxx> wrote in message >> news:eBNE7dULJHA.3496@xxxxxx Quote: >>> New Dell Inspiron 530s. 4 button + optical wheel dell mouse. Mouse >>> Suite 98 installed. Driver software is ICO.EXE. Regular Microsoft >>> mouse driver installed. >>> >>> Problem: Every few hours, the mouse BUTTONS stop working. Mouse >>> pointer is still visible on screen and can move but buttons and wheel >>> don't work. Need to reboot computer to restore all mouse functions. >>> >>> With Dell's assistance, we have done the following: Changed USB ports >>> for mouse. Uninstalled the mouse driver (Microsoft) and allowed it to >>> reinstall. Uninstalled all USB drivers and allowed them to reinstall. >>> >>> Dell believes the problem is some sort of software conflict that freezes >>> the screen. If it were a mouse hardware problem, the pointer wouldn't >>> keep moving and the buttons would not regain their function after >>> reboot. >>> >>> Currently, stopped all startup items except antivirus. Mouse works with >>> basic buttons and scroll only. Waiting to see if the problem reoccurs. >>> >>> QUESTION: Is there anything in the literature or does anyone have any >>> thoughts about software conflicts that freeze mouse buttons on screen? >>> >>> Thank you. >> >> Dump Mouse Suite 98. It causes problems. >> >> Stopping all startup items is not the best idea. If you used MSCONFIG to >> do this, return and restart all of the stuff that you shut down.. >> >> >> -- >> Mike Hall - MVP >> How to construct a good post.. >> http://dts-l.com/goodpost.htm >> How to use the Microsoft Product Support Newsgroups.. >> http://support.microsoft.com/default...help&style=toc >> Mike's Window - My Blog.. >> http://msmvps.com/blogs/mikehall/default.aspx >> >> > has the mouse problem. The one that doesn't load GROOVE.EXE seems to be > ok. > > I gather from reading that there may be some kind of conflict with mouse > suite 98 and MS Office 2007. I know that GROOVE relates to Office but I > cannot figure out exactly what it does. > > Thoughts. Quote: >> Knock GROOVE.EXE out of startup then. I have GROOVE.EXE as a startup, but no Mouse Suite 98, and I get no such problems.. -- Mike Hall - MVP How to construct a good post.. http://dts-l.com/goodpost.htm How to use the Microsoft Product Support Newsgroups.. http://support.microsoft.com/default...help&style=toc Mike's Window - My Blog.. http://msmvps.com/blogs/mikehall/default.aspx |
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