Vista - Can't open Outlook message, strange message

11-21-2008

I received an email in Outlook but only this message displays in the reading
pane:

"This message with restricted permission cannot be viewed in the reading
pane until you verify your credentials. Open the item to read its contents
and verify your credentials."

However, when I double click on it or select Open from the context menu to
open it, the sound effect of opening a message is played but nothing else
happens - the message is not opened.

How do I read/open this message?

--
And loving it,

-Qu0ll (Rare, not extinct)
_________________________________________________
Qu0llSixFour@xxxxxx
[Replace the "SixFour" with numbers to email me]

11-21-2008

(crossposted to outlook.general)

"Qu0ll" <Qu0llSixFour@xxxxxx> wrote:

Quote:

>I received an email in Outlook but only this message displays in the reading
>pane:
>
>"This message with restricted permission cannot be viewed in the reading
>pane until you verify your credentials. Open the item to read its contents
>and verify your credentials."
>
>However, when I double click on it or select Open from the context menu to
>open it, the sound effect of opening a message is played but nothing else
>happens - the message is not opened.
>
>How do I read/open this message?

Richie Hardwick

11-21-2008

"Qu0ll" <Qu0llSixFour@xxxxxx> wrote in message
news:es$ukP9SJHA.5312@xxxxxx

Quote:

>I received an email in Outlook but only this message displays in the
>reading pane:
>
> "This message with restricted permission cannot be viewed in the reading
> pane until you verify your credentials. Open the item to read its contents
> and verify your credentials."
>
> However, when I double click on it or select Open from the context menu to
> open it, the sound effect of opening a message is played but nothing else
> happens - the message is not opened.
>
> How do I read/open this message?

Outlook is not part of Vista.
Re-post your question in an Outlook group....

11-21-2008

Qu0ll wrote:

Quote:

> I received an email in Outlook but only this message displays in the
> reading pane:
>
> "This message with restricted permission cannot be viewed in the reading
> pane until you verify your credentials. Open the item to read its contents
> and verify your credentials."
>
> However, when I double click on it or select Open from the context menu to
> open it, the sound effect of opening a message is played but nothing else
> happens - the message is not opened.
>
> How do I read/open this message?
>

Sounds like you may have just picked up a virus. The way to be sure is to do
some very thorough scanning:

http://www.elephantboycomputers.com/...moving_Malware

Oh, and delete the message. If you know who sent it to you, call them up and
ask what it was. If you don't know who sent it to you, why would you even
open something like that?

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ

11-21-2008

Bruce Chambers wrote:

Quote:

>
> Not necessarily, Malke. I frequently see exactly this behavior in a
> corporate environment that routinely uses Smart Card logons and
> digitally signed and/or encrypted Outlook emails. It most often occurs
> when the recipient has not registered his/her certificates, or has been
> issued a new Smart Card with new certificates that have not yet been
> registered.

Thanks, Bruce. That's a scenario I hadn't considered since similar things
happen all the time to my clients - and they get infected. Thanks for
another way of looking at it. We'll just need to wait for the OP to come
back with more details. Or not. ;-)

Cheers,

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ

11-21-2008

"Bruce Chambers" <bchambers@xxxxxx> wrote in message
news:OWGQuG$SJHA.5344@xxxxxx

Hi Bruce,

Quote:

> It sounds as if you received a digitally encrypted email. You would need
> to supply the required certificates (by using a Smart Card containing your
> digital Identification, Encryption, and Email certificate) before you can
> open the email. If all of the above is meaningless or inapplicable to
> you, you may have received the email by mistake. Was it from someone you
> know? If not, simply deleted it; it so, contact the sender and ask them
> to resend the message "in the clear."

Yes, this is the scenario - it's definitely not a virus. The email is from
someone on a list I subscribe to. Everyone else can read their mail except
me.

I need to be able to open it too, how do I "supply the required
certificates"?

--
And loving it,

-Qu0ll (Rare, not extinct)
_________________________________________________
Qu0llSixFour@xxxxxx
[Replace the "SixFour" with numbers to email me]

11-21-2008	#1 (permalink)
Qu0ll n/a posts	Can't open Outlook message, strange message I received an email in Outlook but only this message displays in the reading pane: "This message with restricted permission cannot be viewed in the reading pane until you verify your credentials. Open the item to read its contents and verify your credentials." However, when I double click on it or select Open from the context menu to open it, the sound effect of opening a message is played but nothing else happens - the message is not opened. How do I read/open this message? -- And loving it, -Qu0ll (Rare, not extinct) _________________________________________________ Qu0llSixFour@xxxxxx [Replace the "SixFour" with numbers to email me]
My System Specs

11-21-2008	#2 (permalink)
Richie Hardwick n/a posts	Re: Can't open Outlook message, strange message (crossposted to outlook.general) "Qu0ll" <Qu0llSixFour@xxxxxx> wrote: Quote: >I received an email in Outlook but only this message displays in the reading >pane: > >"This message with restricted permission cannot be viewed in the reading >pane until you verify your credentials. Open the item to read its contents >and verify your credentials." > >However, when I double click on it or select Open from the context menu to >open it, the sound effect of opening a message is played but nothing else >happens - the message is not opened. > >How do I read/open this message? Richie Hardwick
My System Specs

11-21-2008	#3 (permalink)
Gordon n/a posts	Re: Can't open Outlook message, strange message "Qu0ll" <Qu0llSixFour@xxxxxx> wrote in message news:es$ukP9SJHA.5312@xxxxxx Quote: >I received an email in Outlook but only this message displays in the >reading pane: > > "This message with restricted permission cannot be viewed in the reading > pane until you verify your credentials. Open the item to read its contents > and verify your credentials." > > However, when I double click on it or select Open from the context menu to > open it, the sound effect of opening a message is played but nothing else > happens - the message is not opened. > > How do I read/open this message? Outlook is not part of Vista. Re-post your question in an Outlook group....
My System Specs

11-21-2008	#4 (permalink)
Malke n/a posts	Re: Can't open Outlook message, strange message Qu0ll wrote: Quote: > I received an email in Outlook but only this message displays in the > reading pane: > > "This message with restricted permission cannot be viewed in the reading > pane until you verify your credentials. Open the item to read its contents > and verify your credentials." > > However, when I double click on it or select Open from the context menu to > open it, the sound effect of opening a message is played but nothing else > happens - the message is not opened. > > How do I read/open this message? > Sounds like you may have just picked up a virus. The way to be sure is to do some very thorough scanning: http://www.elephantboycomputers.com/...moving_Malware Oh, and delete the message. If you know who sent it to you, call them up and ask what it was. If you don't know who sent it to you, why would you even open something like that? Malke -- MS-MVP Elephant Boy Computers - Don't Panic! FAQ - http://www.elephantboycomputers.com/#FAQ
My System Specs

11-21-2008	#5 (permalink)
Malke n/a posts	Re: Can't open Outlook message, strange message Bruce Chambers wrote: Quote: > > Not necessarily, Malke. I frequently see exactly this behavior in a > corporate environment that routinely uses Smart Card logons and > digitally signed and/or encrypted Outlook emails. It most often occurs > when the recipient has not registered his/her certificates, or has been > issued a new Smart Card with new certificates that have not yet been > registered. Thanks, Bruce. That's a scenario I hadn't considered since similar things happen all the time to my clients - and they get infected. Thanks for another way of looking at it. We'll just need to wait for the OP to come back with more details. Or not. ;-) Cheers, Malke -- MS-MVP Elephant Boy Computers - Don't Panic! FAQ - http://www.elephantboycomputers.com/#FAQ
My System Specs

11-21-2008	#6 (permalink)
Qu0ll n/a posts	Re: Can't open Outlook message, strange message "Bruce Chambers" <bchambers@xxxxxx> wrote in message news:OWGQuG$SJHA.5344@xxxxxx Hi Bruce, Quote: > It sounds as if you received a digitally encrypted email. You would need > to supply the required certificates (by using a Smart Card containing your > digital Identification, Encryption, and Email certificate) before you can > open the email. If all of the above is meaningless or inapplicable to > you, you may have received the email by mistake. Was it from someone you > know? If not, simply deleted it; it so, contact the sender and ask them > to resend the message "in the clear." Yes, this is the scenario - it's definitely not a virus. The email is from someone on a list I subscribe to. Everyone else can read their mail except me. I need to be able to open it too, how do I "supply the required certificates"? -- And loving it, -Qu0ll (Rare, not extinct) _________________________________________________ Qu0llSixFour@xxxxxx [Replace the "SixFour" with numbers to email me]
My System Specs

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