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Vista - Severe problems

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Old 11-27-2008   #1 (permalink)
Cuzman


 
 

Severe problems


Running Windows Vista Home Premium 32 on a new Dell XPS M1530.

Every time I open a folder with videos in I get a message to say that
Rundll32 has stopped working.

Every time I insert a CD or DVD I get a message to say that COM
Surrogate has stopped working.

Every time I try and burn a CD via Vista it says that Windows Explorer
has stopped working.

There's not much I can do in this world.

My System SpecsSystem Spec
Old 11-28-2008   #2 (permalink)
Chad Harris


 
 

Re: Severe problems

Mick's suggestion to run SFC is the one I'd try first. You can also try
these if it does not do the trick.

How to Use Startup Repair: (Any of the links provide screen shots)
http://www.windowsvista.windowsreins...rtup/index.htm

http://www.vistaclues.com/wp-content...r-computer.png

You can use the Vista DVD or F8 to the Options Menu to try the
bootrec.exe tool switches:

How to use the Bootrec.exe tool in the Windows Recovery Environment to
troubleshoot and repair startup issues in Windows Vista

http://support.microsoft.com/kb/927392

Windows Vista no longer starts, and Startup Repair does not fix problem
http://support.microsoft.com/kb/934540

The commands I use are:

bootrec /Rebuild BCD
bootrec /fixmbr
bootrec /Fixboot

_________________

They can either be used from a command prompt reached from the Vista DVD or
you can F8 to the options menu and select Safe Mode with Command:

A description of the Safe Mode Boot options in Windows XP/and Vista
http://support.microsoft.com/kb/315222/


Good luck,

CH

"Cuzman" <cuzGETRID@xxxxxx> wrote in message
news:tP6dnU4iLb-H6rLUnZ2dneKdnZydnZ2d@xxxxxx
Quote:

>
> Running Windows Vista Home Premium 32 on a new Dell XPS M1530.
>
> Every time I open a folder with videos in I get a message to say that
> Rundll32 has stopped working.
>
> Every time I insert a CD or DVD I get a message to say that COM Surrogate
> has stopped working.
>
> Every time I try and burn a CD via Vista it says that Windows Explorer has
> stopped working.
>
> There's not much I can do in this world.
My System SpecsSystem Spec
Old 11-28-2008   #3 (permalink)
Peter Foldes


 
 

Re: Severe problems

http://support.microsoft.com/search/...ndll32+&mode=r

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Cuzman" <cuzGETRID@xxxxxx> wrote in message
news:tP6dnU4iLb-H6rLUnZ2dneKdnZydnZ2d@xxxxxx
Quote:

>
> Running Windows Vista Home Premium 32 on a new Dell XPS M1530.
>
> Every time I open a folder with videos in I get a message to say that Rundll32 has
> stopped working.
>
> Every time I insert a CD or DVD I get a message to say that COM Surrogate has
> stopped working.
>
> Every time I try and burn a CD via Vista it says that Windows Explorer has stopped
> working.
>
> There's not much I can do in this world.
My System SpecsSystem Spec
Old 11-28-2008   #4 (permalink)
fat_man_on_a_bicycle


 
 

Re: Severe problems

I used to get those error messages on Vista Home Premium, and found it
was due to a conflict with Nero 7. I switched to the latest Nero and
the problem was solved.

Since it appears to be related to thumbnail preview of videos, a
temporary workaround is to goto Control Panel, Folder Options, View
and check the item 'Always show icons, never thumbnails'

You will, however lose jpeg preview.
My System SpecsSystem Spec
Old 01-03-2009   #5 (permalink)


Vista Home Premium 32bit
 
 

Re: Severe problems

I was having the same problem. Not sure whay caused it since I have many MP4's and have been using them in the same directory for months. But suddenly I get the "Windows Explorer Has Stopped Working" message.

I went into CMD and tried to isolate the file causing the issue - I copied one MP4 at a time to a new directory and then tried to open that directory using explorer. However Explorer crashes for any file that I copy from that directory! So somehow all the thumbnails for all the files in that directory were corrupted.

I did the temporary work-around using control panel as per fat_man_on_a_bicycle suggested and explorer no longer crashes. Thank you for the help.
My System SpecsSystem Spec
Old 01-03-2009   #6 (permalink)


Vista Home Premium 32bit
 
 

Re: Severe problems

More clues from this thread indicated a bad codec, so I uninstalled "Muvee Reveal" which I had as a 15 day trial (day 2). The problem is now resolved. Explorer can view the files/icons as thumbnails now.

Thanks aggain.
My System SpecsSystem Spec
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