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05-04-2009
| #1 (permalink) |
| | Windows Update Freeze: How to Troubleshoot? Thanks in advance if anyone can offer any insights on this....it is really Zonelabs' problem, but they seem to be unable to provide a solution. Specifically, I am running Vista Home Premium on my wife's PC, a Dell system, with Zone Alarm Internet Suite (latest version) running. Every three to four weeks, Windows Update simply freezes...and the only solution is to fully uninstall Zone Alarm. When I reinstall ZA, it will again work well for a few weeks, then the same problem. So, I wondered if there is any sort of manner by which to identify what might be causing such a conflict, i.e. some sort of diagnostic to run to see what is going wrong. Again, I know this is Zone Alarm's issue, but I would love to find a simple solution aside from the obvious of getting a different security package! Thanks! peter -- pg |
My System Specs |
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05-05-2009
| #2 (permalink) |
| | Re: Windows Update Freeze: How to Troubleshoot? On Mon, 4 May 2009 12:03:01 -0700, petergoode <petergoode@xxxxxx-microsoft.com> wrote: Quote: > >Again, I know this is Zone Alarm's issue, but I would love to find a simple >solution aside from the obvious of getting a different security package! |
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05-05-2009
| #3 (permalink) |
| | Re: Windows Update Freeze: How to Troubleshoot? Thanks, Bob...I did indeed post the issue a couple of times...one other person had the same problem with no solution, and the other post was unanswered. Peter -- pg "+Bob+" wrote: Quote: > On Mon, 4 May 2009 12:03:01 -0700, petergoode > <petergoode@xxxxxx-microsoft.com> wrote: > Quote: > > > >Again, I know this is Zone Alarm's issue, but I would love to find a simple > >solution aside from the obvious of getting a different security package! > You might try the ZA forums > |
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05-09-2009
| #4 (permalink) |
| | Re: Windows Update Freeze: How to Troubleshoot? I am still working on this problem...I tried unchecking everything in msconfig aside from ZA and TrueVector scanning, rebooted, and Windows Update still froze...I wonder if anyone can please let me know if this program freeze detail message provides a clue: Description: A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangXProcB1 Application Name: Explorer.EXE Application Version: 6.0.6001.18164 Application Timestamp: 4907e242 Hang Signature: 8514 Hang Type: 6208 Waiting on Application Name: svchost.exe Waiting on Application Version: 0.0.0.0 OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 1033 Additional Hang Signature 1: 5060026e21d7eea36909d7eb4e83e80f Additional Hang Signature 2: 455d Additional Hang Signature 3: e7142fbff622ae8768e5f08f9f26d21f Additional Hang Signature 4: 8514 Additional Hang Signature 5: 5060026e21d7eea36909d7eb4e83e80f Additional Hang Signature 6: 455d Additional Hang Signature 7: e7142fbff622ae8768e5f08f9f26d21f Read our privacy statement: http://go.microsoft.com/fwlink/?link...3&clcid=0x0409 Thanks again! Peter -- pg "petergoode" wrote: Quote: > Thanks, Bob...I did indeed post the issue a couple of times...one other > person had the same problem with no solution, and the other post was > unanswered. > > Peter > -- > pg > > > "+Bob+" wrote: > Quote: > > On Mon, 4 May 2009 12:03:01 -0700, petergoode > > <petergoode@xxxxxx-microsoft.com> wrote: > > Quote: > > > > > >Again, I know this is Zone Alarm's issue, but I would love to find a simple > > >solution aside from the obvious of getting a different security package! > > You might try the ZA forums > > |
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