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| Welcome to Windows Vista Forums. Our forum is dedicated to helping you find solutions with any problems, errors or issues you are experiencing with Windows Vista. The Vista forum also covers news and updates and has an extensive Windows Vista tutorial section that covers a wide range of tips and tricks. |
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| | #1 (permalink) |
| | Locked out, "vista not genuine" Hi all, I have a friends laptop that has been locked out following a false positive on a WGA check. I assume he has left it too long before trying to do anything about it. firstly - I know it is a genuine license, preinstalled and purchased from a large well known uk retailer. All we have is a plain green screen with the following in the bottom right hand corner. "windows vista (tm), build 6001, this copy of windows is not genuine". I have searched the web for a solution but none seem to have been locked out as much as this one. I cannot run anything including internet explorer, so am not able to get to a command prompt to use SLMGR Safe mode is equally locked. i can use a universal boot disk to edit the registry - if anyone knows if a registry edit will help. If i can just get it to run the activation wizard, that would be enough for me to speak to microsoft about the genuine key. thanks for your help. |
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| | #2 (permalink) |
| | Re: Locked out, "vista not genuine" Try putting the clock back a week or so (ie to within the 30 days) via the bios -- Jon "Martmcd >" wrote in message news:uL7Cynl$JHA.5780@xxxxxx Quote: > Hi all, I have a friends laptop that has been locked out following a false > positive on a WGA check. > I assume he has left it too long before trying to do anything about it. > firstly - I know it is a genuine license, preinstalled and purchased from > a large well known uk retailer. > All we have is a plain green screen with the following in the bottom right > hand corner. "windows vista (tm), build 6001, this copy of windows is not > genuine". > I have searched the web for a solution but none seem to have been locked > out as much as this one. > I cannot run anything including internet explorer, so am not able to get > to a command prompt to use SLMGR > Safe mode is equally locked. > i can use a universal boot disk to edit the registry - if anyone knows if > a registry edit will help. > If i can just get it to run the activation wizard, that would be enough > for me to speak to microsoft about the genuine key. > thanks for your help. > |
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| | #3 (permalink) |
| | Re: Locked out, "vista not genuine" Martmcd wrote: Quote: > Thats not a solution! thats an alternative. > thanks anyway going on and on like a broken record about an OS no one here wants and has no use for. |
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| | #4 (permalink) |
| | Re: Locked out, "vista not genuine" "milt" <theatreguy_dunspam_@xxxxxx> wrote in message news:OL7qcam$JHA.3432@xxxxxx Quote: > Martmcd wrote: Quote: >> Thats not a solution! thats an alternative. >> thanks anyway > Best to just ignore that troll. He is not here to help anyone. Just keep > going on and on like a broken record about an OS no one here wants and has > no use for. out argument. for the record i have no intention of changing the operating system, when i am finished it will be running windows vista not windows 7, ubunto or xp or any of the other available operating systems. |
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| | #5 (permalink) |
| | Re: Locked out, "vista not genuine" Great idea, one thing i hadn't tried before coming here(?) unfortunately it didn't work same blank screen. "Jon" <Email_Address@xxxxxx> wrote in message news:es9WKql$JHA.4376@xxxxxx Quote: > Try putting the clock back a week or so (ie to within the 30 days) via the > bios > > -- > Jon > > > "Martmcd >" wrote in message news:uL7Cynl$JHA.5780@xxxxxx Quote: >> Hi all, I have a friends laptop that has been locked out following a >> false positive on a WGA check. >> I assume he has left it too long before trying to do anything about it. >> firstly - I know it is a genuine license, preinstalled and purchased from >> a large well known uk retailer. >> All we have is a plain green screen with the following in the bottom >> right hand corner. "windows vista (tm), build 6001, this copy of windows >> is not genuine". >> I have searched the web for a solution but none seem to have been locked >> out as much as this one. >> I cannot run anything including internet explorer, so am not able to get >> to a command prompt to use SLMGR >> Safe mode is equally locked. >> i can use a universal boot disk to edit the registry - if anyone knows if >> a registry edit will help. >> If i can just get it to run the activation wizard, that would be enough >> for me to speak to microsoft about the genuine key. >> thanks for your help. >> |
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| | #6 (permalink) |
| | Re: Locked out, "vista not genuine" "Martmcd >" wrote in message news:%23Z2B9An$JHA.1336@xxxxxx Quote: > Great idea, one thing i hadn't tried before coming here(?) > unfortunately it didn't work same blank screen. > The only other thing I can think of trying is the 'Last known good configuration' from the f8 advanced boot menu (tap f8 on startup to reach it) -- Jon |
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| | #7 (permalink) |
| | Re: Locked out, "vista not genuine" Thanks Jon, tried that already, may have to give in and reinstall "Jon" <Email_Address@xxxxxx> wrote in message news:%23lSE9sn$JHA.5092@xxxxxx Quote: > > "Martmcd >" wrote in message > news:%23Z2B9An$JHA.1336@xxxxxx Quote: >> Great idea, one thing i hadn't tried before coming here(?) >> unfortunately it didn't work same blank screen. >> > > The only other thing I can think of trying is the 'Last known good > configuration' from the f8 advanced boot menu (tap f8 on startup to reach > it) > > -- > Jon > > |
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| | #8 (permalink) |
| | Re: Locked out, "vista not genuine" "Martmcd >" wrote in message news:%23cQvK0n$JHA.4336@xxxxxx Quote: > Definately genuine. > i think the green screen may be just his background with all icons, > taskbar etc removed. > > the other thing i have been unable to find is microsofts number from the > UK if i could get into the activation wizard i could find it but, i am > locked out. do you know it? > According to the file 'C:\Windows\System32\SLUI\phone.inf' it's GBR,,,%United_Kingdom%,0800 018 8354,+44 870 2411963,%not_available% ie probably the first of those embedded numbers 0800 018 8354 -- Jon |
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| | #9 (permalink) |
| | Re: Locked out, "vista not genuine" Re-installing looks like the best alternative. Out of curiosity, I did a little looking around. The WGA bit looks like more of a symptom than a cause. It's not supposed to lock the PC to anywhere near that extent, no matter how long your friend might have ignored a warning. (He/she may not have ignored it for long - something appears to have seriously damaged Windows.) I'm not a fan of WGA, if only because of its name. (The main "advantage" is to Microsoft. Most advantages to consumers are indirect at best.) However, its not supposed to be so draconian as to completely disable Windows and make a fresh install the only way to recover. I hope that you have drive imaging software that can be run from a CD. (I use Acronis True Image.) That may permit you to rescue your friend's data files, even if the patition ultimately has to be reformatted. If you ever find out what caused this, I'd appreciate it if you posted that. No one likes the possibility that an OS could blow up at any moment. (No, I'm not planning to switch to Linux, BSD, Solaris, or any of the other *nix variants that can run on a PC. I'd consider Max OSX, if only Mr. Jobs would allow me to do that without buying Apple hardware. They make nice hardware, but I'd rather roll my own.) "Martmcd>" wrote in message news:uBkjYxn$JHA.4336@xxxxxx Quote: > Thanks Jon, tried that already, may have to give in and reinstall > "Jon" <Email_Address@xxxxxx> wrote in message > news:%23lSE9sn$JHA.5092@xxxxxx Quote: >> >> "Martmcd >" wrote in message >> news:%23Z2B9An$JHA.1336@xxxxxx Quote: >>> Great idea, one thing i hadn't tried before coming here(?) >>> unfortunately it didn't work same blank screen. >>> >> >> The only other thing I can think of trying is the 'Last known good >> configuration' from the f8 advanced boot menu (tap f8 on startup to reach >> it) >> >> -- >> Jon >> >> > |
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| | #10 (permalink) |
| | Re: Locked out, "vista not genuine" "Jon" <Email_Address@xxxxxx> wrote in message news:%23z0$E$n$JHA.1336@xxxxxx Quote: > "Martmcd >" wrote in message > news:%23cQvK0n$JHA.4336@xxxxxx Quote: >> Definately genuine. >> i think the green screen may be just his background with all icons, >> taskbar etc removed. >> >> the other thing i have been unable to find is microsofts number from the >> UK if i could get into the activation wizard i could find it but, i am >> locked out. do you know it? >> > > According to the file 'C:\Windows\System32\SLUI\phone.inf' it's > > GBR,,,%United_Kingdom%,0800 018 8354,+44 870 2411963,%not_available% > > ie probably the first of those embedded numbers 0800 018 8354 > > -- > Jon > > were at least able to give me another number - 08706010100 option 0 - i got through to an unusualy helpful microsoft employee in Asia, after rebooting into safe mode 3 times we were able to get to system restore. restoring to a point before this happened we were faced with warnings about victim of piracy, activate now etc. microsoft provided (free off charge) a new product license key and activated it in the same conversation. the problem is aparently caused by HPs license expiring, and should be resolved by HP however, according to the chap i was talking with, if the machine is out of warranty HP are telling customers it is a microsoft problem. Thanks to those that offered possible solutions, especially Jon. To those that argued about alternatives - thanks for the entertainment. Martin |
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